--- description: Review of SupportHero Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SupportHero | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/1884/knowledge-management/software) > [SupportHero](/software/78849/support-hero) # SupportHero Canonical: https://www.softwareadvice.ie/software/78849/support-hero Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/78849/support-hero?page=2) > Support Hero is a cloud-based knowledge management solution that helps users create informative articles/tutorials and improve customer satisfaction. Key features of this platform include private content, SSO, statistics down to the individual level, continuous iteration and improvement reporting, custom support resources, and more\! Designed for small to midsize businesses, Support Hero comes with an embedded help support widget which resolves customer queries from directly within your application. It comes with a contact form tool, which enables users to collect all information and provide support as per customer’s requirements. Additionally, the knowledge base module allows businesses to publish information within the company website and reduce inbound support tickets. Support Hero allows integration with various third-party applications such as Salesforce, Segment, Kissmetrics, Uservoice, Freshdesk, Intercom, Drift, Zendesk and Woopra. It is available on monthly subscription and support is extended via documentation and email. > > Verdict: Rated **4.7/5** by 31 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 31 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: SupportHero - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Other (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Available Countries**: France ## Features - API - Access Controls/Permissions - Activity Tracking - Alerts/Notifications - Catalog Management - Content Management - Customisable Branding - Data Import/Export - Document Management - Full Text Search - Knowledge Base Management - Multi-Language - Reporting & Statistics - SSL Security - Self Service Portal - Single Sign On - Surveys & Feedback - Tagging - Text Editing - Widgets ## Support Options - Chat ## Category - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) ## Alternatives 1. [TeamViewer ONE](https://www.softwareadvice.ie/software/99131/teamviewer) — 4.6/5 (11626 reviews) 2. [Zoho Assist](https://www.softwareadvice.ie/software/392373/zoho-assist) — 4.7/5 (1406 reviews) 3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1723 reviews) 4. [Guru](https://www.softwareadvice.ie/software/103160/guru) — 4.8/5 (639 reviews) 5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) ## Reviews ### "Fantastic Knowledge Base" — 5.0/5 > **Volkan** | *17 May 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The search function is very good. Their button is in the right position on the page when you install it and managing articles is easy. You can manage which article is shown on which page as suggested in the admin panel that I haven't used this functionality in other knowledgebase tools. Customer support is great. > > **Cons**: It makes the job successfully. I don't have any cons for this service. I can just say that go on and improve it. ----- ### "Our support system of choice" — 5.0/5 > **Fredrik** | *18 May 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: We really like the integration with email clients. We can view all incoming support and feedback requests in one place and ensure it's taken care of promptly. > > **Cons**: They have increased the price since we started using it, but I would still recommend it. > > We use it for support for our video catalog software, https://VideoCataloger.com. We are very happy with it and are currently not considering alternatives. ----- ### "A helpful tool with a lot of potential" — 3.0/5 > **Dave** | *16 April 2022* | Design | Recommendation rating: 6.0/10 > > **Pros**: Having a tool like SupportHero that gives you insight into what your customers (or potential customers)are searching for in your knowledge base is super valuable. This can give you guidance on what information you are missing in your help docs or even potential features to consider. Combined with other tools this can give you a wholistic view of your audience. > > **Cons**: The software feels somewhat neglected and there have been very few updates (or atleast those updates have not been communicated effectively to subscribers). I hope they able to remedy this because they have a unique product. ----- ### "An awesome help/support platform that has hugely reduced our response times and hours required" — 5.0/5 > **Keith** | *17 August 2017* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: Nice and clean customer-facing UI. Very easy to use and intuitive to set up from the admin-side of things. SupportHero has hugely reduced the amount of time we spend answering support requests from customers, and provides a really nice way to get in-app help documentation out to customers and easily available. We went from an in-house tool, and SupportHero has just been worth every penny and is way better. > > **Cons**: I wish there was TLS/SSL support (e.g. httpS://...) vs. just vanilla HTTP -- we are in a security-sensitive industry and the lack of SSL support worries our customers. I wish they had an internal or password-protected version of SupportHero. I'd love to set up a second account to use for our internal support, but I need to be able to make sure no one can access it outside of our office/off of the VPN. If they had a password-protected option or a lock-it-down-by-IP-range option I would sign up for a second SupportHero account for our internal documentation\! > > Lower \# of help requests coming to our support team. Answers questions for us. Provides nice in-app help options. ----- ### "SupportHero Review" — 5.0/5 > **Edmundo** | *18 May 2023* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It provides a great way to make our knowledge base available whithin our product. > > **Cons**: The user interface can be greatly improved. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/78849/support-hero?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/78849/support-hero) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data