Platinum system

4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About Platinum system

Platinum System is a Windows-based software that helps chiropractic medical practices streamline operations related to insurance billing, business performance tracking, payment processing and more on a centralized platform. It allows medical professionals to create custom notes, generate online forms with subjective questions and access x-rays or thermal scans, among other processes. Platinum System enables front desk employees to create insurance aging reports, add multiple cases on a single file, generate color-coded ledgers and collect payments via credit cards. It lets medical practices handle patient routing, track missed appointments, send email or SMS blasts and generate personalized patient documents. Additionally, the built-in international chiropractic network allows medical professionals to collaborate on cases remotely. Platinum System facilitates integration with several third-party solutions, such as Etactics, OpenEdge, ClearGage, and Review Wave. It is available on monthly subscriptions and support is extended via live chat, phone, video tutorials and email.
Platinum system Software - Platinum System front desk
Platinum system Software - Platinum System EHR
Platinum system Software - Platinum System medical records
Platinum system Software - Platinum System front desk - thumbnail
Platinum system Software - Platinum System EHR - thumbnail
Platinum system Software - Platinum System medical records - thumbnail

Platinum system pricing

Platinum system does not have a free version but does offer a free trial. Platinum system paid version starts at US$65.00/month.

Starting Price:
US$65.00/month
Free Version:
No
Free trial:
Yes

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Platinum system Reviews

Feature rating

Value for Money
4.2
Functionality
4.3
Ease of Use
4.2
Customer Support
4.5
5 reviews of 178 View all reviews
Christopher
  • Industry: Medical Practice
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2017

It makes it so easy to manage records, track care, take notes and keep the flow in the office.

Pros

I like the ease of use and navigation. It has also been really easy to have someone on the phone figuring out what is going on when things aren't going the way I feel they should and when it is user error the support does not make me feel stupid. It is also really easy to figure out how to do certain tasks with the software.

Cons

I do not use the software to its fullest capacity, but there are some things that my wife has told me that she wish were easier when it came to scheduling out appointments for people and moving appointments around. She used to use a different software and liked the way that certain things were set up.

Response from Platinum System

Dr Buccieri thank you for your great and honest review. Be on the look out for a new Interface and Features to make things even easier to use ..Coming Soon!!!

Replied 23/1/2018
Miranda
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 24/2/2020

A leap well taken

Our business is new to Platinum but we could not recommend it highly enough to chiropractic offices! Credit cards, insurances, code-scan check ins, and so much more. Platinum has your back in so many ways!

Pros

Simplified and streamlined in the best possible ways. Keeping all our patient information in one place, easy to access, and with significantly less steps and overall fuss as other softwares used in chiropractic offices.

Cons

The roughest thing about this software for people who are changing over from another is the look and style of the screens. It's a very outdated for such a stellar working soft ware and can sometimes feel overwhelming for the lack of things we've come so accustomed to like fonts, tabs, color blocking, etc.

Response from Platinum System

Miranda, thank you for your review. You will see a new look coming from Platinum soon.

Replied 25/2/2020
Mateo
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
1

3
Reviewed on 12/8/2019

Platinum System Review

I am personally not happy with platinum in helping reach clients satisfaction. Their customer service is not good, they constantly blame problems on anything and everyone else but themselves, PRIOR to actually looking at the problem. Not sure if that is part of the training or not. They installed incorrectly 3 separate times for my office. No compensation was offered for my loss of time or frustration during this time. I have seen nothing really showing me they actually care about their clients. If there was a better product out there right now for high volume office, I would not hesitate to switch

Pros

It's ability to manage high volume and using the space bar and tab key to lock and unlock the system

Cons

Their are a lot of clear easy updates that need to be made to make the system easier to use and much more functional. The fact that we can't copy and paste stop managers is something that is a night mare. We can't control click on multiple associated documents to send or export. We can't connect a wireless scanner to any computer with platinum on it. When you record someones audio file you have to exit out of a small box 7 times. Lots of small easy fixes that save us a ton of time.

Response from Platinum System

Dr. Mateo, thank you for your review. We are working on the features you have described. Also when you record a voice that message can be removed. Many new things are coming to Platinum we think you will like.

Replied 5/2/2020
Heather
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/7/2019

Amazing customer service

For the first contact, our customer service with Platinum has been amazing. They are prompt and through.

Pros

Customer service can not be beat! Easy to use software. We love Trish, who takes care of all our insurance billing.

Cons

No inventory capabilities. We carry supplements, so this would be a nice feature.

Response from Platinum System

Thank you for your kind words.

Replied 15/7/2019
Felicia
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 21/7/2019

Great Chiropractic Software

We are a high volume growing office and it allows us to perform that with ease.

Pros

I love all of the shortcut keys. Once you learn it, you can get to all sorts of pages and features by typing a few keys.

Cons

There is a definite learning curve. I also don't like that there are certain things that you can't delete after they've been entered.

Alternatives Considered

ChiroTouch

Reasons for Switching to Platinum system

Ease of use, great performance, doesn't get bogged down with saving notes in a high volume practice.

Response from Platinum System

Thank you Dr. Houk, we are pleased to be a part of your successful growing practice.

Replied 23/7/2019

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