--- description: Review of SERVUS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SERVUS | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Lease Management Software](/directory/3026/lease-management/software) > [SERVUS](/software/80178/servus-connect) # SERVUS Canonical: https://www.softwareadvice.ie/software/80178/servus-connect Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/80178/servus-connect?page=2) > ServusConnect is a solution built for multifamily/apartment operators to assist in their maintenance operations. ServusConnect creates a streamlined experience for residents to submit work orders which are then routed directly to the maintenance team member's smartphones in real time. The solution allows for residents to receive automated notifications about their service requests or resident surveys directly to their smartphones through text messaging. Maintenance teams will enjoy efficient and simple documentation of their work as notes, photos and videos are all auto time-stamped and saved to the cloud. Real-time dashboards provide automated weekly and monthly reporting which assist management teams in collecting valuable insights into maintenance operations and resident satisfaction. ServusConnect allows maintenance teams to easily contact vendors regarding unfinished projects, invoicing and future projects. ServusConnect's portal is also available in Spanish and can translate English-Spanish and Spanish-English communications between office staff and field service technicians in real-time. > > Verdict: Rated **4.6/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 26 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServusConnect - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$0.95 - **Pricing model**: Per User - **Pricing Details**: ServusConnect is a low-cost mobile solution, for individual users up to entire organizations. Pricing is based on a per-unit model, and not restricted to the number of users within each organization connected to the property - making ServusConnect a cost-effective solution for teams large and small looking to significantly improve their bottom line. Contact info@servusconnect.com for further details regarding our pricing model. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Alerts/Notifications - Billing & Invoicing - Document Storage - Email Management - Invoice Management - Maintenance Management - Mobile Access - Mobile App - Property Management - Residential Properties - Service History - Service Request Management - Task Management - Work Order Management ## Integrations (1 total) - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Lease Management Software](https://www.softwareadvice.ie/directory/3026/lease-management/software) ## Related Categories - [Lease Management Software](https://www.softwareadvice.ie/directory/3026/lease-management/software) - [Maintenance Management Software](https://www.softwareadvice.ie/directory/4390/cmms/software) - [Facility Management Software](https://www.softwareadvice.ie/directory/4310/cafm/software) - [Real Estate Property Management Software](https://www.softwareadvice.ie/directory/4672/property/software) - [Supplier Relationship Management Software](https://www.softwareadvice.ie/directory/541/iwms/software) ## Alternatives 1. [McMain](https://www.softwareadvice.ie/software/323872/mcmain) — 4.4/5 (50 reviews) 2. [Planon](https://www.softwareadvice.ie/software/151915/planon-universe) — 4.4/5 (10 reviews) 3. [Maintenance Connection](https://www.softwareadvice.ie/software/1781/maintenance-connection-facilities-management) — 4.4/5 (443 reviews) 4. [CARL Source](https://www.softwareadvice.ie/software/273142/carl-source) — 4.4/5 (73 reviews) 5. [Simpro](https://www.softwareadvice.ie/software/154441/simpro-enterprise) — 4.0/5 (145 reviews) ## Reviews ### "I highly recommend Servus to anyone who wants to increase productivity and save money." — 5.0/5 > **Michael** | *8 May 2017* | Executive Office | Recommendation rating: 10.0/10 > > **Pros**: Servus has several notable features. 1) Easy to use - Servus works hard to make sure its functionality is intuitive 2) Customization - Unlike the competition, Servus and its customer support team adjust to fit your organization. We were able to make the changes that made sense for our organization without reinventing our wheel. 3) Dashboard and management tools - As a manager of several unique companies, it is rare that one software can present the data I need on a daily basis clearly and concisely. Servus gives me the resources I need to make big decisions confidently. 4) Cost or lack thereof - Servus has a cost sure, but if it helps your organization like it helped mine then Servus saves you money. We spend less on labor, wastage, rental loss and most importantly negative reputation than before we started this program. 5) Customer/client/resident feedback - Resident feedback is important and traceable, historic, accurate and real-time feedback is invaluable. Servus provides a safe space for our residents and management staff to communicate effectively which translates into positive maintenance experiences, review and renewals. > > **Cons**: I think there are many more wonderful things this software and team can do. They just need a little more time and money to do it. I look forward to seeing what efficiency solutions they will come up with next. > > Resource allocation efficiency. ----- ### "The best work order solution" — 5.0/5 > **Margaret** | *1 February 2019* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: There are numerous items that I like the most about this software; from ease of use to tracking work performed by our maintenance technicians. The software is very user friendly. Our maintenance technicians that are not very computer literate are able to use this software with ease. I like being able to oversee the maintenance program at my company through the measurement reports that have been developed. > > **Cons**: The one item that I like the least about the software is having to reach out to support every time we transfer an employee or hiring a new employee. With that being said, there is already work being done to allow us to control our own employee assignments. > > We have had an issue with not being able to tell if our residents have been satisfied with the work performed in their homes. ServusConnect allows us to get real time feedback - whether positive or negative - that allows us to improve our maintenance department. We are able to immediately address our resident dissatisfaction and make it right for them which allows for better resident retention and ultimately increases revenue for the community. ----- ### "Service Connect Review" — 3.0/5 > **Nichole** | *10 December 2018* | Management Consulting | Recommendation rating: 7.0/10 > > **Pros**: Being able to pull up the history of the work orders for a select apt. > > **Cons**: Can take time to update from MRI to ServusConnect. Also, residents can give negative feedback for a work order not pertaining to their issue.-But we still get the update that there is something wrong. > > We get resident feedback through surveys. ----- ### "Began this program in its infancy and worked together to meet the multifamily industry's need." — 5.0/5 > **Susan** | *24 July 2017* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: Contacts the resident immediately once the work request is completed which means better communication; happier residents. > > **Cons**: Prior to integrated with our software it was slight double work to record work request but no problem now (this was a decision that my company made during our trial period). > > Communication to residents is immediate when the work is complete. Satisfied residents are given a direct link to ratings websites for reviews. Residents that are dissatisfied are able to send immediate and easy feedback so we have the opportunity to correct. Also you can review which team member may need additional training or who your superstars are by residents review of the team member who completed the work. The maintenance or contractor received the work request quickly, we see when they read it and when they complete. It also reflects the amount of work orders and time each team member completes. ----- ### "SERVUS review" — 5.0/5 > **Brenda** | *10 December 2018* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The reports that are available and the notification of a negative feed back on a work order. > > **Cons**: When you close the work orders out in SevusConnect it uses a different date than we used in MRI. They don't work together. This causes problems with our 979 report that we do each week. > > Whenever I have had a problem and called SevusConnect they were prompt in getting a response to my issues. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/80178/servus-connect?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/80178/servus-connect) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data