Azalea Health

Pros

Unlike most EHRs, this one has features that come in use across the different healthcare areas. Built for hospital systems with satellite offices, it has ambulatory options and inpatient hospital options, which integrate demographic information between both options.

Cons

It costs a bit more than other software, but it's beyond worth it. There are a few things that I'm sure they will continue to upgrade in the future, like information flow between hospital and ambulatory systems.

Pros

It is affordable and easy to use, gets the basic job done

Cons

Should get more for the cost, every little thing is extra, the base price has no perks....you basically get what you pay for and they have went up on prices but not added much to compensate.

Pros

Nothing. From the set up the rep lied about all the benefits of using this emr and billing service.

Cons

Constant lies. They almost bankrupted my practice because bills sat in the queue for over 2 months until I hired another biller. They were being paid to provide a full rcm product. They were getting paid a ton of money and asked for money up front so they had no emergency to get us paid. The did NOTHING!!

Pros

I like that Azalea Health is quick to respond to issues or enhancement requests and that they have an excellent RCM team. The software is easy to navigate and works well for our Pediatrics office.

Cons

The plug in for prescribing has some repetitive clicks. I also widh it would pull in basic infofrom the patients profile, like weight.

Alternatives Considered

Reasons for Choosing Azalea Health

Reasons for Switching to Azalea Health

Pros

Intergration went smoothly. Training was made easy and completed in a week

Cons

Transition of charts from GreenWay to Azaela is a mess and hard to locate information

Pros

Absolutely nothing. There is a reason they want you to sign up for 5 years without a trial.

Cons

Their customer service was terrible and they locked us into a contract for 5 YEARS.... promised services that were not actually able to be integrated..

Alternatives Considered

Reasons for Switching to Azalea Health

Pros

Ease of use, more options for billing.

Cons

Slowness of the software, reports are not customizable as I would like.

Alternatives Considered

Reasons for Choosing Azalea Health

Switched From

Pros

The only selling point is the kindness/competence of the support staff but unfortunately they are being asked to remedy and unremediable product and the remedies that should have already occurred don't seem to yet be appearing on any horizon. My hope is that prospective buyers will be spared the miseries that we are going through.

Cons

It essentially is not as advertised whatsoever and it has so many glitches and prophetic ways of reminding someone of tasks, it scrambles data particularly medications and they have to be renewed every month which is a very tedious process and where the data gets scrambled costing personnel dozens of hours trying to collate and get it back to what it was two days before the renewals.

Pros

Azalea is the easiest, most user-friendly charting system I have used to date. The layout is simple and easy to navigate. Having all the "bells and whistles" isn't always the best as it becomes sensory overload. I really like the simplicity and straightforward presentation of Azalea.

Cons

The prescribing page can be a little confusing. But it is still relatively easy to navigate. I also find the scheduling page to be a little confusing as well, especially when trying to override a blocked off section.

Pros

Easy to learn and to utilize. Many tutorials in place for any help you need.

Cons

The reporting isn't perfect and could use some more and better choices.

Pros

So easy to use, No waiting for doctors to send orders over

Cons

I have no problems with product, I just type in a name and it pulls right up

Pros

This software is verry easy to use and self-explanatory

Cons

I don't have any complaints about this software.

Pros

It is easy to use, staff responses to inquiries within 24 hours or less.

Cons

It would be nice feature if we are able to see a preview of the message before logging into the platform but it doesn't really make a difference since I have to log in either way to reply. No big deal!

Pros

Azalea is extremely user friendly. I have worked with many EHR platforms and this one is the easiest by far to use for administrative tasks.

Cons

Creating superbills, or facesheets in Azalea speak, is not quite as intuitive as the rest of the functions. The resulting sheet to send to the patient does have the professional appearance we would prefer.

Pros

It is very easy to learn, information is easy to enter and locate within charts

Cons

The system is very slow in scheduling which slows down out check out process. There are too many clicks to schedule in a time slot

Pros

I really cannot find one redeeming quality with regarding to this EMR.

Cons

They have constant shutdowns during working hours. Guaranteed to deny you access to your own files when you have a busy clinic. Everyday I regret having agreed to use this EMR.

Pros

I appreciate the ease and functionalities of almost every aspect of Azalea. They diligently work on creating new things that make running a clinic smoother. They are preparing us for a future of technology in the medical field.

Cons

I'm not too keen on using their current e-fax, s-fax is not the greatest for a large practice.

Pros

The ease of using it, it is easy to use and understand.

Cons

It can sometimes move slow at times when connections are down.

Pros

The ease-of-use. The quality of product for the price.

Cons

Dependence on an internet provider.

Pros

Easy to use , even for someone older can usually pick up it up! Very user friendly! I would recommend it over compulink any day!

Cons

Not too many cons but biggest one is I use to be able to figure out the billing if I was asked from a patient. I can no longer figure it out and refer them all to billing at azalea

Pros

User Accountability, ease of use, and functions

Cons

Support portal, we prefer a phone call sometimes.

Pros

Ease of use; flexibility to use my own forms. Good support when I need it. Good price. Good handling of the work flow.

Cons

Occasional parts that need to be tweaked, may not get done because the developers are very busy with more pressing issues.

Pros

Easy to use. When having to look up patients and their information very easy to navigate.

Cons

It tends to shut down and not work often. Sometimes it takes a while to get the system to work.

Pros

I enjoy the ease of access and the layout of the software.It is easy to navigate through the program and find what I need.

Cons

On occasion the system seems to freeze up.

Pros

I best thing about this software is easy to use and less hassle compared to other EMR

Cons

Less functionalities, less intellectual as compared to other EMR

Pros

It is an easy program to learn and is pretty basic compared to other programs

Cons

It is expensive compared to others and they should try to make more cost effective when you have numerous providers. Also get opinions from users to try to make changes to better the system.

Pros

It is easy to teach for the new employees.

Cons

I have not complained about this system, is pretty easy to work with.

Pros

Easy to use and all the features are self explainatory.

Cons

report features need more options for billing

Pros

I am a 65-year-old physician who is not very fond of technology. I always preferred old-fashioned paper charts and notes, paper prescriptions and communication through telephone.However for the last 5 years I have realized the Magic of electronic medical records and electronic writing prescriptions and communication through using Azalea Health products . I did use another E HR before switching to Azalea and had problems with the support system and multiple glitches in the software leading to a very high level of frustration.

Cons

Although Azalea health electronic medical record has made my life very easy, but computer-generated notes are not as good as my previous dictations which were individualized for each patient..

Pros

The product is highly adaptable, except for OBGYN. See below for the biggest problem.

Cons

We have one ongoing problem - and it is huge. About 40% of our claims are RHC (Rural Health Clinics). Azalea does --NOT-- understand posting payments for the RHCs. Currently, we can't do our month end close for the RHCs. Azalea does not even understand the problem when we explain it. This month, again, we are having to fall back on manually entering payments because something was changed, "improved" this month, and we can no longer do an automated close. We are talking about adding HUNDREDS of hours to the monthly close because we have to enter these claims manually. We can't even get Azalea to understand what the problem is - or even why it's a problem for our RHCs. --Hundreds of extra hours--

Pros

Azalea has the best customer support! If my phone call is not answered immediately, someone calls me back very quickly. Everyone is very friendly, helpful, and patient. We love our support people at Azalea and couldn't live without them.

Cons

We are a small practice and sadly do not use many of the programs that Azalea offers.

Pros

I like that adm and clinical are now merged!

Cons

That there are not efficient links for clinical flow. Also they have not implemented recommendations to help the charting process and flow of our clinic

Pros

It is very user friendly. New providers can be up to speed quickly. The customer service is prompt and very helpful.

Cons

The price :-) It would also be nice the cursor went right to where the typing should start when opening a patient search or message.

Pros

it is easy accessible for all users in office.

Cons

Wish the pop ups was better. tech should have access

Pros

EMR and EHR are in 1 program which we didn't have before. We attended the Azalea annual seminar last year and the people employed by Azalea are very friendly. Small group, so you know names of those you work with, but can be a downfall because people are often gone on vacation/training/ working from home etc. and hard to get answers timely.

Cons

We were with SimplifyMD prior, and we loved some of the features that are no longer available.Billing errors frustrate our patients and you can count on angry calls and visits from our wonderful patients after invoices go out. Patients are billed for the full balance before insurance has finished processing. Sometimes, not always, but don't know what to expect. Medicaid patients receiving bills, which should NEVER happen. If 1 thing is denied on insurance, they rebill the ENTIRE thing, even the ones that were approved. Never seen things done this way. Then it gets sloppy with insurance denials on things that were already paid. Hard to tell what is what. Don't understand why they can't seperate the 1 line item?? 2 yr old recoups, not to mention, 100s of recoups in general! I could go on. I have someone that teaches coding and billing reviewing the mess we have right now.

Pros

I love the ease of use compared to other EHRs I have used in the past. The customer service response has always had that "small town appeal" but their ability and the programmers' knowledge is nothing but higher tier.

Cons

As stated before, if the entirety of the internet could be constantly live with no downtime, there would be hardly any issues. Between Google sites, server issues, and remote trouble with "internet health", I would like to have much less downtime. It doesn't occur that often, but who wouldn't want less. :)

Pros

It is easy to limit who sees what notes and helps with HIPPA compliance. Communicating within the system is easy and fast.

Cons

There are no options for doing group notes. This makes it difficult to chart groups, as one has to do an individual notes for each group participant.

Pros

Ease of Scanning documents into patient chart

Cons

Everything in the chart is segregated and unable to be cumulated. For example, to print a patient chart you must go to multiple areas to print info and the print options are very lacking. To chart on a patient you must go to multiple areas that are sometimes seemingly hidden. This software has abandoned efficiency and user friendliness. The support team is easy to contact, but we have so many support tickets with them that we spend just as much time talking with support than working. We cannot work efficiently. Billing components (Charge Master) do not communicate appropriately with patient chart information (Chartaccess) and are constantly requiring support contact.

Pros

When the information is put in the system correctly, it was very useful to have the patients full information at my finger tips. It made answering questions and following up a lot easier than having paper and pencil.

Cons

My least favorite feature was the pop up windows, that were not movable. When trying to do PA's under the medication tab, I would have to close the PA window, look up the patients information and then go back into the medication tab, reopen the PA window and answer the question. This was very time consuming because you could not see all the questions at once to get all the information needed to finish the PA without opening and closing the same window.

Pros

Ease of use. Items are extremely easy to pull up , once they have been saved in this system. Toggling between this and other systems occurs without a problem.

Cons

Sign on verification. It is irritating to have to put in a code each time you sign on.

Pros

One of the best things I like about Azalea is that it does not go down very often. If it goes down, it is usually because of Google not because of Azalea.

Cons

The best thing I love about Azalea is that it updates to our changing world of medicine every time something new comes out. For example, the ICD-9 codes changing to ICD-10. All we had to do is learn the codes. Azalea entered the codes into the system. When there are new ways for billing staff or front desk staff to make their jobs easier, Azalea is already on it. Most the time we don't have to ask but if we do, they implement it for us.

Pros

Easy to use-simple click and point process. Easy for a entry level employee to use. Azalea is willing to accept and implement user ideas for upgrades. Auto downloading of eras is the best feature-no paying a payment poster to spend hours manually entering payments-automate the system with Trizetto-a clearinghouse Azalea partners with. Great support staff-tickets are handled quickly and efficiently.

Cons

So of the reports are time consuming to extract the data you are looking for. Agings for example-no aging report that gives a total overall account balance on one line. The combined aging is line by line. The primary insurance aging only gives insurance, pt. aging gives patient balances. Need a report that combines the two and gives one line item balance per patient. Sometimes the upgrades will mess up other processes and that can be frustrating.

Pros

Very user friendly - easy to train new staff on the functionality. Love the service ticket option as the response is typically quite fast and you can track the progress without calling., though when I do call in - the customer service reps are great. Lance has saved me many, many times.

Cons

Lots of duplicate documents in charts as there is no lock-out on documents when other users are in them (specifically in the SFAX). When 2 users label a document concurrently - it creates 2 of that document. Would be great to have a lock-out feature that does not allow you to do ANYTHING on a document when there is another user in that document.

Pros

Easy to look up information in the system and reschedule people if needed.

Cons

The least thing I like about this product is the billing codes.

Pros

The day to day task are not difficult at all.

Cons

When billing claims, you should not have to delete extra diagnosis that are listed in the record if it will only let you check 4 boxes it should only send 4 diagnosis not all that are listed. The support could be better if you could speak to a representative more often then being told to go to the support button and search for your solution. Lately is also has a lot of lag time where the green button is red and tasks don't process quickly.

Pros

Flexibility- it seemed to have all the options of making it very user friendly and customization
Quick learning curve- a lot of the menus were intuitive making early navigation easy

Cons

Sometimes looking for extra pieces of information, like old operative notes, took a few extra clicks looking around.
Imaging not accessible from the main program. We had to run a separate PACS system to look at films.

Pros

Azalea is user friendly! Very easy to navigate.

Cons

I haven't come across anything I don't like about the system yet.

Pros

I like that it is easy to upload photos and/or documents into a patients chart.

Cons

I don't like that I can't just print a daily schedule from Azalea. If there is a way, maybe I just haven't figured out how.

Pros

Charges are easy to edit . [sensitive content hidden] is amazing!

Cons

training was terrible..the reporting is not good. Patient ledgers lack information that patients want such as the date of service. No way to easily see where payments have been applied. An up to date system should take adjustments at charges entry to give the practice a true picture of recievables.

Pros

Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind.

Customer Service is great and very responsive.

Cons

None. Compared to several years of having my own staff with all the hassles that go along with that and having employees embezzle funds, having azalea health meant having security and transparency.