About 3CX
3CX pricing
3CX has a free version and offers a free trial. 3CX paid version starts at US$0.00/month.
Alternatives to 3CX
3CX Reviews
Feature rating
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
The best VoIP phone system for small businesses
We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.
Pros
The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.
Cons
Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.
Response from 3CX
Sincere thanks for your feedback.
- Industry: Outsourcing/Offshoring
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
3cX for your call center and VoIP needs
Overall, I have no complaints on 3CX as we are very satisfied.
Pros
I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.
Cons
The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.
Alternatives Considered
VICIdialReasons for Choosing 3CX
Freepbx for me is very hassle to setup as it is asterisk based and Dialfire is very laggy on our side.Switched From
DialfireReasons for Switching to 3CX
VitalPBX is much more expensive on our current setup and we are not comfortable on using Asterisk based system yet. Also vicidial, it's a great software yet we don't really like the design of the app as it looks outdated.Response from 3CX
Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered!
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Effective Phone System For Small, Simple Offices
For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help.
Pros
The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward.
The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.
Cons
3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension.
Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent.
3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help.
SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is.
Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
VOIP and Soft Phones
The experience with 3cx was great, along with the company that oversaw the upgrade once everything was in place and ready to go we switched off our analogue system overnight and removed desk phones the next day.
Pros
The 3cx software makes remote changes a breeze. The ability to allow end users access to a phone over their computer without a physical phone saves cost of a phyisical phone. Users have reported that it is easy to use both making and receiving calls and have noticed no quality loss from our old phone system. It is infinitly easier to administer than our old system and i would not go back under any circumstances, even at the cost of my employment.
Cons
The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and in places were physical phones are installed.
- Industry: Computer Networking
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
phonesystems do still excist and usability ontop
3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution
Pros
full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!
Cons
some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.
Reasons for Choosing 3CX
to many bugs and priceSwitched From
SkypeReasons for Switching to 3CX
for calling 3cx and in full lockdown and performance issues with 3cx we went for zoom for the online meetingsResponse from 3CX
Hello Andreas! Thank you so much for taking the time to share your feedback with 3CX. We're delighted to hear you found 3CX to be of great use for your business during the lockdown.
