CallHippo

Pros

CallHippo is very easy to use. The features are nice and straightforward. The customer support is one of the best and resolve problems instantly once you inform them. Even if a call doesn't go through, you are made aware of the reason why. The monitoring feature is nice too and helps keep the team on track.

Cons

Sometimes the software doesn't allow us to make calls to a particular country but without an explanation. And the call reminder feature is a little buggy

Pros

CallHippo excels in providing a comprehensive set of features designed to streamline business communication. Its call tracking, analytics, and high-quality call services have helped improve our interactions with clients, making them more efficient and organized.

The interface is clean and easy to use, which allows our team to adopt the platform quickly without any technical challenges. The reliability and performance have been consistently impressive.

Cons

Though CallHippo offers a fantastic range of features, there’s room for even more customization, especially when it comes to reporting and analytics. While
the available options are robust, having more flexibility in tailoring reports to specific needs could further enhance the experience. However, this is a
minor consideration, as the platform already meets our needs effectively.

Pros

when we used it over a year ago . we had customer service in the Philippines and I BeLive it worked ok

Cons

it's a fraud, they charge us a year in advance and refuse to refund although we don't use the service for long time !! i emailed customer service few times and they refuse to credit the next year . i have never heard of such thing !!! be carful !!!1

Pros

User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep learning curve.

Cons

he range of features, including call tracking, call recording, and IVR, enhances functionality and improves customer service.

Pros

Service is impeccable. The best part about them is the support team who actually take the time to help each and every small request of the customer. Also the team is well versed with the system (which many tech teams these days are not).

Cons

Nothing I can think of. Just writing this section as the form had a minimum of 40 characters.

Pros

The Open Dailer feature is a very good feature on Call Hippo, it has very good access for dialing and it shows all the numbers and names that we dail on the dialer

Cons

I do not have anything to least about CallHippo, because all the features in CallHippo software are good

Pros

Call Quality
Productivity tracking
Easy to use
Works in low-coverage areas also

Cons

Sometimes it disconnects automatically when we are on call

Pros

The ability to monitor and analyze call data in real-time has been a game-changer for our customer service team. The platform's integration with our CRM allows us to keep all interactions organized and accessible.

Cons

I would appreciate more customizable features in the dashboard to tailor the interface to our specific needs.

Pros

Very nice calling platform. Nice connectivity. Also features are good

Cons

Not Applicable. All offered features are good.

Pros

The Platform is Ease of Use, Feature such as call recording, call analytics are very useful and informative.
Also, I would like to specially mention the Customer Support team who are always helpful easy to approach.

Also, Integration Capabilities with other CRM tools are wonderful and easy.

Cons

Did not encounter any issue with the platform.

Pros

Instant customer support and easy interface

Cons

Less free call minutes of countries apart from USA and Canada

Pros

What I liked most about CallHippo is its user-friendly interface and the ability to easily set up virtual phone numbers. This feature has allowed my team to
communicate effectively with clients across different regions, enhancing our global outreach. The call quality is consistently clear, and the integration
with our CRM system has made managing customer interactions seamless.

Cons

One aspect I liked least was the initial learning curve with some advanced features. While the platform is generally intuitive, navigating through the more
complex functionalities took a bit of time for my team to fully grasp. However, once we got the hang of it, the benefits were clear.

Pros

Calling is smooth and with clarity with no disturbance.

Cons

There is no Call reminder option n the desktop version.

Pros

Dependable and consistent Service. I have not felt any difference between a Land Line and the Call Hippo Service.

Cons

Nothing to not like about... I like Call Hippo Services...

Pros

Gaurang and team were extremely helpful in addressing and assisting with all the issues I faced and provided quick solutions.

Cons

nothing as such. been using call hippo for 3 years now

Pros

The feature where we have a ddi number so that we can get inbound calls

Cons

Everything is good we dont have any limitations

Pros

Your Customer Service team is reliable and always provides good workarounds and solutions to issues. Thank you, [sensitive content hidden] for helping us sort things out today! He was very pleasant and helpful to speak with.

Cons

For any updates or maintenance from your end, it would be highly recommended to inform your customers via email. This will help set expectations for issues that may be faced.

Pros

Many great features that will help me and my representatives work efficiently and meet targets.

Cons

We were having trouble with recieving emails to a user, also there is a OTP every time we log in.

Pros

Call hippo gives good call quality & call recording facility .

Cons

Nothing as such !!! .

.

Pros

- Call script upload and easy to use crm
- Phone number forwarding

Cons

- Call barge should be covered in professional plan
- Dashboard should be mobile optimized too

Pros

it is simple, easy to understand pricing are fine

Cons

Call tracking and call connectivity is the most important that I like about there

Pros

It works
support people are very helpful!

Cons

It could be a little more user friendly, sometimes I need to test a number when it just sits there...and it will ring busy on my own number.

Pros

Support by the team. Helping us with the cost affective solutions.

Cons

Nothing as of now

Pros

Call forwarding to your local number is very much helpful

Cons

I don't have any Cons with respect to callhippo

Pros

the customer service is really fast and effective

Cons

sometime it's difficult to load the page

Pros

User-friendly interface.
Mobile and Web Applications.

Cons

International calling rates are bit pricy .

Pros

The Service, Quality and the pricing is what Callhippo can offer. The call hippo team is always there and we appreciate their patience in understanding the issues and the response to our queries.

Cons

Nothing serious, the Dailer design can be modified.

Pros

I can manage my team working remotely and can listen to their calls anytime with just a click. Excellent support from the company and TAT is only few minutes

Cons

I dont think I hated anything in the product so far in 6 years of usage

Pros

Their Support team is very good, and they provide support very quickly

Cons

Its call recording quality should be better than the present quality.

Alternatives Considered

Reasons for Switching to CallHippo

Pros

Ease of generating agent reports. Managing calls.

Cons

Nothing as of now. All good, May be sometimes the app is slow.

Pros

The ease of set up, the quality of calls, recordings to go back and monitor what's working and what's not. Best part is the support function - Always available and solves issues in a heartbeat.

Cons

Nothing in particular. Although would like a discount🤑

Alternatives Considered

Switched From

Reasons for Switching to CallHippo

Pros

Fast responses to my questions, inquires or problems.

Cons

The process of getting my SMS (but actually that is outside the scope of what you do, I understand).

Pros

It is one of the only VOIP services I used that provides an easy-to-use dashboard, with almost every feature readily available.

Cons

I haven't noticed too many issues as of now. However, the frequent verification for numbers can be reduced.

Pros

It's easy to use and self explanatory. It's really affordable. Inbound calls are smooth and do not bounce back

Cons

I can't send messages and sometimes switching to another number can take time

Pros

Unbeatable rates, amazing quality calls, friendly staff, and super responsive! Best value in the market!

Cons

They should have to improve more DID countries

Pros

Real time assistance from support team, Thanks

Cons

As far as there is no concern about the dialer system software.

Pros

I have the capability to record our conversation, and if needed, I can also invite Customer Support to join us in real-time via Zoom for immediate assistance.

Cons

I'm looking forward to the return of the monthly subscription option for purchasing a single line.

Pros

Easy to use interface, quick in execution.

Cons

None until now, it depends on what features the admin has enabled for you.

Pros

CallHippo provides excellent call quality, and I've never encountered any echo or other issues while using their services.

Pros

Ease of use and installation. I like that the service works usually well. The app works well.

Cons

The cost of the SMS is high and should be included or reduced when already a customer. Or have better option since texting is almost mandatory in the current business environment.

Pros

CallHippo shines with its affordability and user-friendly interface, making it a popular choice for businesses, especially those new to call center solutions. Users also appreciate its call recording, routing, voicemail features, and integrations with other tools. International calling capabilities are a major perk for globally operating businesses.

Cons

While CallHippo is praised for affordability and ease of use, some users found pricing plans confusing and call quality inconsistent. Difficulty canceling service and limitations with SMS receiving were also mentioned. Consider these factors if you're evaluating CallHippo for your business.

Pros

[sensitive content hidden] was fantastic in giving full support.
He gave all the steps and reference on how to navigate through the website of call hippo

Cons

Nothing, to say on cons, No comments, and nothing bad

Pros

He helped me change my number quickly. He took the initiative and got this done.

Cons

Excellent with his knowledge and quite courteous

Pros

best Call Quality
perfect Call Recording
Voicemail facility

Cons

Nothing to mention, everything is perfect

Pros

In touch with the team accessible and always available for Help

Cons

There is nothing to say about this because it looks perfect

Alternatives Considered

Reasons for Switching to CallHippo

Pros

No call drops and excellent service call record update immediate

Cons

nothing compared to other software no specific

Pros

The quality of the phone system and it is very easy to use. It is very user-friendly.

Cons

It is still not complete. I hope they add more features that would be functional to most companies.

Pros

Amazing customer service and great assistance towards the products

Cons

Provided all information and assisted very well about the product

Pros

The strength of the call and the connectivity

Cons

Sometimes a Technical Glitch flows but it is not frequent

Pros

I can comment much about the AAP as i use it to the full.. I have just started so far good.
However i would appreciate prompt help and action from [sensitive content hidden]. Good process and prouduct knowledge with excellent customer service and connection

Cons

Too early to comment. I feel these questions can be rolled out to the new user with span of time as he/she gets to experience Call Hippo deeply