TalentReef

Pros

TalentReef allowed us to create a personalized hiring website that helps us stand out from other companies. TalentReef will then push our personal site out to many of the job search engines on the Internet. There software is also an all-in-one solution for our on-boarding needs. For our administrators, they are able to select applications, schedule interviews, leaves interview notes, hire, complete the full on-boarding process, and then continue to document employee issues and other events for potential future use. This software helps our team remain professional and ensures that we properly document any employee issues that can then be used in the case of firing an employee or dealing with inquiries from unemployment service.

Cons

TalentReef can be slightly confusing at first. Because there are so many features, the learning process can take some time. They do offer great support however to help ensure each client is supported in a timely manner. We recommend spending time just going over their training pages to familiarize yourself with the software. Your experience with the software will be all the better for it.

Pros

The ease of obtaining quality applicants and onboarding. I also really like the online help site with step by step instructions and videos.

Cons

I would like the reporting functions to be more customizable and the analytics page is difficult to use.

Pros

I like the organic applicant flow and all of the partnerships talentreef has with other software companies.

Cons

The workflow for applicants to get into the applicant portal - we have a ton of issues getting people into their onboarding paperwork which should be the easiest part about talentreef. But we have issues where people's profiles wont pull up with their phone or email and we have to get them to reapply, which means they have to redo the WOTC and another background check link is sent.

Pros

This platform is available on mobile as well and is easy to navigate for employers and applicants. I love that you can apply on the go, and the customized job postings.

Cons

Customer support isn't always the most responsive if you need something and loading times can be frustratingly slow.

Pros

-Very Affordable
- Lots of features
- My corporate rep is good/helpful

Cons

- Not user friendly/simple enough
- Not self service friendly, have to submit lots of tickets
- Poor customer service, ticket turnarounds
- Long wait time to set up new franchisee

Alternatives Considered

Reasons for Switching to TalentReef

Pros

relationship with my POC [sensitive content hidden]

Cons

The amount of time it takes to fix issues.

Pros

I do not know what i like about it. I have only hired 4 people. I have lots of applicants.

Cons

The first employee didnt go thru until after the gal quit. she also didnt have proper paers to work here. it didnt flag her or deny her

Pros

In the beginning, a lot of promises: A talent network to tap into, ease of use - post to multiple job boards, high volume traffic aggregator, full integration into systems.

Cons

We were sold something that doesnt exist and still 9 months into, doesnt look like it ever will. We were promised a talent network. Nope - its an excel spreadsheet with names. We were promised high traffic flow. Nope - we post jobs for 30 days and get maybe 10 applicants for the most basic entry level position (suppose to be their bread and butter). You need to submit a request to customer service every time you want to add a new job to the library. Applicants are constantly having issues with applying and when they do, we end up with multiple applications from the same person. Something Talentreef said they would make sure doesnt happen. They cant seem to figure out why jobs are not being pushed to the job boards, time and time again. I, as the customer, have to be the go between Talentreef and Indeed to find out what the problem is. Customer support has actually on multiple occassions informed my users to just use the application for the applicant from another client...WHAT!?? I constantly have to find out where things are when submitting a help ticket. Jobs posted via Talentreef dont show up on job boards for days. There are major disconnects with the system working with other systems. The software we were sold almost two years ago still hasnt been built. Sales will blow a lot of smoke up you know where to make the sale, no substance behind it. We were in the implimentation phase before we found out some of the "just released" features were not availible. Run away!!

Alternatives Considered

Reasons for Switching to TalentReef

Pros

The customer service account rep has been with us from the beginning and truly a great help as we have a lot of issues that she has to work on for us.

Cons

Compared to other ATS's I've used, this doesn't compare - lower quality. The ease of use for recruiters to navigate candidates/reqs/postings in the system is subpar. The basic functionality that other ATS's have, does not seem to exist with TalentReef - agency tracking, ease to move from one screen to the next, ability to move steps/stages that help provide metrics, clear metrics/data (ease of reporting), better source tracking, ease of bolt on tools, guidance on best practices etc.

Pros

ability to add onboarding forms easily and to the appropriate state/company/location. ability to have multiple users at different functions. pricing.

Cons

support is terrible. slow roll outs, incomplete updates,

Pros

The software does bring in more applicants than Facebook ads and our website career page. However, the applicants often withdraw their applications from the app quickly. So there are many low quality, waste of time applicants.

Cons

The software is absolutely the opposite of intuitive. I am fairly computer savvy and this software is so difficult to learn. Also, perhaps I’m just really missing soemthing, but the promise that I would never miss getting a w4 again…. Ummm this software literally does not make new hires fill out a single thing. So, I still have to hold people for their w4s AND I AM STILL USING PAPER W4’s, because my new hires can’t actually access the software to fill out any new hire paperwork.

Also, there is absolutely no way to enter notes on new applicants such as if you spoke with them, you can’t note what you spoke about. There’s a section that says “notes” but I haven’t been able to access it.

I was also promised that I would be able to text applicants from the software directly. Nope, not a thing. I have to call and text all from my cell phone and then I can’t even attach notes about my correspondence.

This software is so incredibly disappointing.

Pros

I enjoy the personal attention I have gotten from the customer service team. I will mention that this took a willingness and interest on both our parts to forge a relationship. As with all professional relationships, one must practice care and compassion. The customer service team is great when treat them with dignity and respect.

I have also enjoyed the over intuitive nature of this product. It's not challenging to use albeit some strangely positioned features at times ("Source versus Hired" for the same candidate always seemed strange to me).

Cons

As with any product, at times it can get a little "sensitive" and not feel like loading and/or completing a task/form. The customer service team has been stellar at solving these mini issues with me though!

Additionally, it's kind of a pain to go through someone to create or change/modify a job description. I completely understand and respect the process, but it feels like more work on the TR team than is sometimes necessary. I wish the admin. had the ability to change the postings and maybe submit for approval to TR? Maybe that would make it easier on both sides of the equation?

Pros

The set up process was quick and easy. We had no issues when we went live with Talentreef. Makes my onboarding New Hire's so easy.

Cons

I am very happy with this product. I am sure others will be too.

Pros

Our Account Rep is great and responds to things quickly
Overall a good product for the price
Set up for a franchise environment

Cons

Could be more user friendly - some steps in the hiring process are not intuitive
Sometimes communication could be improved - a report we use quite often was taken away, but we were not given any warning
Some trouble integrating with other systems

Pros

Easy to use, great customer service and resources. Updates and new features on a regular basis. Consistent communication. They offer a Social Recruiting tool.

Cons

There are some features that you are not able to personalize specific to your company. Could be faster.

Pros

This software is very user friendly and we like that it brings quality applicants to us.
we also have a website setup where people can go and upload their information and it goes to our HR department directly. Very good design

Cons

their customer support is not that good, there is no way to call in to get help unless you're during the install phase. You can only email in to get help.

Pros

talentReef seemed to be a good option at first however, my company quickly realized it was not very user friendly. The field had hard time using the system. However, going from PeopleMatter to this system we did see an increase in applicants.

Cons

Overall the system is not user friendly as stated above. Also the system has a lot of glitches it needs to fix. I find myself hoping the system is working each day I come in. And when it's not I call our "VIP" line for customer service assistance and they are unable to help me or tell me what the problem is.

Pros

Onboarding electronic paperwork helps streamline the hiring process. Really the only good thing about the program is the electronic onboarding process.

Cons

System is very cumbersome and not user friendly. If you want any changes to jobs, or to add positions, you must contact customer service, which is not very convenient. There are no email plug-ins, so you must switch between different programs to truly track applicants. We are not done with our year contract, however I am looking for a different program and will most likely cancel early

Pros

Store Managers find it very easy to navigate and sort by store. Easy to export W-4 information to our payroll department

Cons

Every once in a while have problems generating employee files. When we change a policy, it is the same premise, but slightly different than what we sent.

Pros

Great value and price! The quality of applicants and applicant flow has increased dramatically since we've been using talentReef. The paperless onboarding process is great and definitely keeps us organized and compliant.

Cons

No cons really. The software is always improving and the staff is always friendly and ready to help.

Pros

I like that we have a personalized Web address for publicizing our job postings. The site looks clean. Customer service responds within 24 hours.

Cons

As a customer, you have very little editorial control. I've had over 20 emails with customer support in 4 months to improve/troubleshoot our site.

Pros

Supposedly pulls candidates from various hiring platforms, although one would think that over a 3 month period more than 4 cadidates would be found for a simple retail sales position

Cons

No customer service. Even attempting to cancel service was a hassle and drug out, which cost me needless monthly fees.

Cons

This is the worst software platform I have EVER used. Every day there are errors. Pages do not load, permissions for users are changed. It is a horrible software. Stick to what you're good at, recruiting.

Pros

Customer service is top notch! From the sales process, to implementation, to customer support - they are great! They keep in touch long after implementation to make sure everything works right. I love that I have assessments included in the price!

Cons

I don't like that I have to open a ticket every time I want to create a new position. This makes it a bit slow to post new jobs.

Pros

Our team has complete visibility of applications and onboarding from anywhere. We are able to assign application to locations that need them.

Cons

We wish it was more direct compatible with QuickBooks. It would save us re-entry of files. There are conversions available but that all takes time for a small business.

Pros

The site is easy to use, intuitive and keeps our employee files and onboarding organized.

Cons

I don't have anything that I dislike, we really enjoy using it.

Pros

Everything about an applicant is in one place, from the job posting to onboarding.

Cons

Can be a little confusing for users moving around in the system and ADMIN needs to be able to correct an applicants email in the system.

Pros

It functioned okay. They said it would do more then it actually did.

Cons

We signed a 12 month contract in March of 2022. We called and discussed the contract and said we didn't want to renew in January of 2023. We emailed on [sensitive content hidden] to confirm we were no longer using the software. They said it auto renewed on [sensitive content hidden] and we had to give 30 days notice and there is nothing we can do we have to keep paying them for a product we don't want.

Pros

The Indeed integration allows you to customize your budget vs. selecting from a predetermined budget.

Cons

It has not saved me money or time. They don't offer a sandbox or learning environment. We're being asked to test and train in a live environment. The issues encountered are all discovered in a live environment. We're two months behind schedule as it's not working or functioning in the way it was sold. Their internal implementation team has turned over once. Impressive Kickoff call, but after that, it goes downhill in support, active listening, and addressing real concerns. They will address the low-hanging fruit, they just lack the ability to read the room and address the elephants in the room. Not only are you asked to learn a new ATS, but a project management system, a text, and a calendar application. It's not scalable, it will need to be programmed and templets set up by each individual user. It's been a very difficult road going through the implementation. It's an outdated ATS, they piece together a lot of features, but it doesn't come together as a seamless product. Clunky is the word I would use after using several other ATS providers. Professional recruiters were not considered in the design or layout of the system. Recruiting can be a fun and enjoyable career if you have the right technology, this system takes all my time and effort away from recruiting. Countless hours have been put into testing and troubleshooting their system for them.

Alternatives Considered

Reasons for Switching to TalentReef

Pros

Onboarding is pretty easy. I think it shows the applicants scoring pretty well and enjoy being able to filter through applicants based on their assessment they take when applying. Easy to also note where we are with their interview process, i.e: "Didnt return contact", "Hired", "In progress", etc.

Cons

There were times where my boss the administrator had to change or add forms and it didn't feel real user friendly. Also, he couldn't delegate all of it to me because there's no option to do so which is unfortunate.

Pros

The pro to this is I took the time to learn and make my own notes on it. I made my own training guide I had communicated with their customer service enough to where I knew a lot of the answers to the problems that were being had amongst our candidates that were calling in and our supervisor so I could help. Problems were daily so my pro would be that I knew what I was doing because I had to learn. I think the notes in the system are great because you can go in and add and it takes the dates down and you could add as many notes as you want I do Not like the fact that you could edit a note that means anybody can edit or disturb whatever note that you have written beside yourself. Sometimes the The system freezes and I know it will go on a wrong person‘s profile as well.

Cons

I like the fact least that you cannot export to a spreadsheet. I also didn’t like how there was no option to either select a majority of candidates on there and either send a mass message to all of them or letter email stating they were declined or sending them an email showing them that I received your application.

Pros

Managers are easily able to see applicants who apply to multiple positions/locations.

Cons

The system has very little customization capability. The work flow comes as is, you cannot make any changes. Their customer services is highly lacking. We have open tickets that are more than seven months old that have yet to be resolved. With all of this the greatest issue is the poor EEO tracking. We are required to follow OFCCP regulations and the system cannot support that. The system allows applicants to apply without completing EEO data and talentReef has made no effort to modify the system to improve that. Additionally there is always some glitch with the system. For a few months it was telling managers sorry this page is unavailable when trying to post a new job or review resume attachments. Right now the glitch is saying sorry we cannot complete your request at this time please try again later when attempting to update a candidate's status. There is never a day where things are working well and I don't have to contact our account manager for support.

Alternatives Considered

Reasons for Switching to TalentReef

Pros

There are a multitude of HR features that come with this product. It has the ability to accept applicant input from multiple hiring sites (corporately owned, Indeed, Snagajob etc). You can setup permissions for many different types of user accounts (HR manager, admin, general manager, etc.).

Cons

There are too many steps to accomplish the basics. There might be a way to save multiple steps into a single custom button, but I have yet to find this. The company may have very few customer service representatives or just not like to take the time to respond to requests. They often point you to their weekly training webinars and online resources to figure things out. Most of our users have found this product unnecessarily frustrating to use. As a result, there is a low adoption rate among our multi-unit franchise.

Pros

*TalentReef's culture is very impressive. From the CEO on down, the culture is focused and listens to the needs of their clients. During my visit to talentReef I was extremely impressed with the culture and the TalentReef team. Great product and great people!

•The service from TalentReef has been top notch! All departments (Sales, implementation, marketing, client services) have been fun to work with and we are looking forward to a long partnership.

•The hiring and onboarding process for the manager is user friendly. This gives the manager the ability to focus on other important tasks because they spend less time on paperwork.

Cons

If any organization is looking to use talentReef, I would suggest they make sure they have a project lead. talentReef is a customizable platform that can be used to help your business. Your business will only get the full use out of the program if someone from within leads the project and communicates what they need from talentReef. talentReef can provide the basic needs, but the true value comes when you customize the program.

Pros

Online application process is nice and user friendly. Was a great platform for a small and large business to be able to accept online and mobile applications for employment. Also a great to to onboard staff through the hiring process

Cons

Set up requires many man hours. You get out if it what you put into it

Pros

Talent Reef is the talent management software that we utilize daily for onboarding team members. From applications, interviewing, hiring and tracking all legal needs this software delivers in a very vibrant UI.

Cons

The completion of certain forms is an ongoing thorn for what would be an otherwise great piece of software. On both the onboarding team member, as well as the overseeing manager, there are times where it can be confusing to know if a certain task/field has been filled out and has led to some delays in completing a team members hire process.

Pros

* Applicants Can Apply from their website - it does do that at least
* Onboarding can be done electronically

Cons

* More applicants come through if you post for free on the the same sites that TalentReef does (Indeed, Glassdoor, etc.) TalentReef was unable to answer as to why this happens
* If you want to edit/add onboarding documents, you have to go through their "support" desk, which is often delayed in responding, or does not follow through with what you asked
* The price is ridiculously high in comparison to what other companies offer
* Support is virtually non-existent. Don't bother speaking to the supervisors, they don't listen

Pros

Easy and cost effective way to go to paperless onboarding. Easy to use and track applicant progress, especially when hiring for multiple positions across multiple locations. Applications are thorough. The ability to customize our hiring site is awesome!

Cons

Would be great if as the admin you could add your own positions rather than having to rely on customer service to get new positions added. The "add hire" function for applicants is not very easy to navigate.

Pros

Talent reef was a good tool for helping in hiring staff for zaxby's.it would save all applicants online for various mangers to view and hire.

Cons

Only cons with this software was that is applicants would forget password and would have to always call costumers services to retrieve it so they could finish online hiring forms

Pros

The platform is very easy to use for our entire team. The application tracking system makes life much easier for our managers and creates consistency in the on-boarding process.

Cons

The only negative I have run into is for the applicants and I do not believe this is a TalentReef issue. The applicants are not as tech savvy as people may believe and do not remember their passwords, etc. TalentReef has addressed this by allowing us to reset passwords to help the applicant access the platform to complete hiring paperwork.

Pros

Ease of use. Customer support has always been very strong. No matter who your representative is, they are always eager to assist.

Cons

There has been some down time as they update their services. They typically do them when it's not an issue (weekends, late at night, etc.)

Pros

The ease of use from both the HR side and the applicant/employee side make this the best software all in one package.

Cons

The reporting functionality could still use some further development. However, in the 4 years I used the software, it was constantly being updated.

Pros

The ATS is satisfactory for creating job postings, tracking applicants internally, and on boarding. Reporting functions adequate.

Cons

The ATS does not track applicant sourcing (self reported by applicant). Analytics are limited. The Social Recruiting Site is 1st generation - there is no internal support and no upgrades have been made to the platform in 2+ years. The CRM is virtually useless, as records cannot be imported to EXL or CSV and lack an operational sort method.

Pros

TalentReef is supper user friendly, and customer service is excellent. It is amazing how TalentReef helps you keep every candidate's file organized. I am able to keep all employee related documents in the system so when I need something I can find it right away.

Cons

The cognitive tests they provide are not very challenging. The tests are good for an entry level position but not for the job openings I have.

Pros

I like how it simplifies the hiring process for our teams. It allows us to free up time in the stores for guest and team member interaction.

Cons

It has periodic outages due to updates. This does happen sometimes when our teams need to onboard or hire someone.

Pros

Talentreef is a very robust ATS, and onboarding solution. It has allowed us to go paperless with most hiring functions and saved a lot of adminstration time. It is a reasonably priced option for our mid size company.

Cons

The platform’s HRIS back end is somewhat limited, and functionality is still being refined in some areas. Some of the back end features could have better mobile device usability.

Pros

Intergration with our franchises operations made it easy for applicants to apply.

Cons

Navigation of this site can be challenging. You are not able to easily move candidates to different parts of the application process.

Pros

Consistently produces good applicant flow, allows for easy viewing of application questions

Cons

Applicant sorting is surprisingly difficult, with no statuses or stages to apply to applicants. Data exporting is almost non-existent, making third-party tools very difficult to use.

Pros

This was an easy way to push identification and payroll it tax documents to employees for completion.

Cons

It was very difficult to stop employee reviews and disciplinary forms in order for the rep to receive and sign them.

Pros

Very user friendly product. The team is eager to improve the product functions. Customer care is evident to be a priority.

Cons

I would love more self service functionality but I have been told that is coming. The mobile experience is lacking but there are improvements coming to that as well.