About BigChange

BigChange is the complete cloud-based Job Management Platform bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one easy to use cloud-based platform. BigChange helps field service businesses across the UK to win more work, increase the capacity of their teams, accelerate invoicing & transform cash flow, all whilst reducing operational costs and admin time. Additionally, with easy-to-use integrations with Sage, Xero, Quickbooks & other accounting softwares, BigChange seamlessly integrate your accounting. Loved by office and field teams alike, our customers are achieving industry leading growth and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.
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BigChange pricing

BigChange does not have a free version and does not offer a free trial. BigChange paid version starts at £69.95/month.

Starting Price:
£69.95/month
Free Version:
No
Free trial:
No

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BigChange Reviews

Feature rating

Value for Money
4.4
Functionality
4.4
Ease of Use
4.4
Customer Support
4.7
5 reviews of 161 View all reviews
Colin
  • Industry: Retail
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/7/2020

Working with Big Change

See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Pros

I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.

Cons

There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.

Response from BigChange

What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model.
Thank you for choosing BigChange.

Replied 5/11/2020
Jordan
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/10/2019

Big Change Revolutionised My Business

I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.

Pros

The facility to invoice live and make cash flow through the business improve.

Cons

The schedule does not have dynamic scheduling

Alternatives Considered

Joblogic, Commusoft and WorkflowMax

Reasons for Choosing BigChange

How they promised they would adapt to suit my requirements, they did deliver!

Switched From

Joblogic

Reasons for Switching to BigChange

Same as above!

Response from BigChange

Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this.
Thank you once again for taking the time to leave a review.

All the best,
Team BigChange

Replied 28/10/2019
vicky
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 22/7/2022

Big Change - Good System once you get the hang of it but hard to learn and quite time...

I am feeling better about it now but initially this is very hard for anyone to set up within a business that has their own job that they also need to do. The short videos take forever as you need to rewatch, then you have your test and then you have to try and Implement what you have just watched. If you forget a part of it or it doesn't make sense you have to go back to the video again. Very Hard Work and Extremely time consuming. What would be better is that everything is set up in the back office by big change and then training is provided to the customer on how to use it.

Pros

I like the Scheduling feature once the jobs are on. Very easy to schedule and reallocate jobs when you need to.
I also like the Easy Views - This is one of the most helpful sections of the system.

Cons

Having to create a Customer site (Child Company) for every new job you get and then creating a new job especially when you may never work at that site again. would be much easier quicker and convenient if you could free type the site address in.
The training side of it I have to admit is awful. It has taken me so long to get where I am now and most of that has been my time sat playing around with the system - The training videos are too fast, it skips parts out or assumes you know where exactly you are meant to go on the system to do or find something, or it says this part will be covered in another module. A guide for logging a customer - Guide for Logging a Customer Site - A Guide for inputting a job - A Guide for raising an Invoice would be so much better than trying to watch a video take notes and then try and remember how to do it, Esp as customers are expected to input and set up everything virtually within the system.
MAPS - It would be helpful if it would advise how many miles away the engineer is until he reaches his destination.
JOBS / INVOICES - Once the Jobs or Invoices are complete you can't amend any of the details this is very annoying as you are having to duplicate everything and then save any pictures etc and worksheets and move them over to the next one. ALSO the description you type when raising the job. If you make a spelling mistake and the Job is complete you can't correct this field - This is then on the customers Invoice.

Response from BigChange

Hi Vicky,

Thank you so much for taking the time to leave a detailed review. I am glad that you are making use of BigChange and if you need any further help please let me know and I can have your designated Customer Success representative can help.

Many thanks
Ian Burgess
Chief Customer Officer
[email protected]
07879 698697

Replied 4/8/2022
Ricky
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 14/6/2022

Big Change but NOT a BIG IMPROVEMENT

Heavy sales pitch full of promises that failed to deliver as soon as we signed on the dotted line, you cannot believe the pressure that they put on you to get you locked in to a very long and expensive contract , I feel conned

Pros

nothing that most other software can deliver

Cons

Big Change, BIG promises that they fail to deliver, no help with transition from an existing system and no help at all (unless you pay extra of course) with the bespoke elements of the system that they claim during the sales and onboarding process will be no problem to integrate. As soon as you sign up and the pro-forma and direct debits have been arranged you struggle to hear from anyone. This system has cost my company a fortune and we are going back to our original system as its was far more user friendly and efficient, I will ask all of my staff members to provide an honest non -biased review of Big Change where it relates to their particular user experiences in their various roles, this has been a Big Mistake

Alternatives Considered

GorillaDesk

Reasons for Choosing BigChange

We believed the salesman's pitch

Switched From

Podio

Reasons for Switching to BigChange

Promised that it could deliver efficiency and integration (failed on both accounts)

Response from BigChange

Hi Ricky,
Thanks for taking the time to leave your review. Sorry that you felt that it was difficult to get set up and integrated smoothly into BigChange. I would be interested to hear more about your feedback and would be happy to discuss this further if you wish.
Kind regards
Ian Burgess
Chief Customer Officer
07879 698697

Replied 22/7/2022
Charlotte
  • Industry: Medical Devices
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 27/6/2022

5* Customer Service

Big Change has allowed us to be more productive across the entire business. It has eliminated duplication of data management, individual staff productivity has improved greatly and problems solved a lot quicker than previous years.

Pros

The diary management and easy to use job cards have proven successful in eliminating paper copies and has enabled us to become more sustainable and have less impact on the environment. The software itself is reliable and easy to execute to all staff and contractors.

Cons

The search function can be slow and limiting. It is not the most intuitive.

Response from BigChange

Hi Charlotte,
Thank you for your feedback. It is great to see you getting such value from BigChange and that is it helping you to become more sustainable as a business. Please do continue to provide us feedback and this can be channelled through your allocated Customer Success Manager or the RoadCrew support team.
Kind regards
Ian Burgess
Chief Customer Officer
07879 698697

Replied 22/7/2022

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