SimplePractice

Pros

Like the name states. It was simple to learn and to use.

Cons

Took a while to set up
. Otherwise it was great.

Pros

The calendar is great, easy to use and you can see the times client's are scheduled. You can set up notifications to be alerted about appointment times. The customer service has been helpful and they are quick to get back to me. They offer a lot of great features.

Cons

I would prefer more customizability with the invoices and Superbills.

Alternatives Considered

Reasons for Choosing SimplePractice

Switched From

Reasons for Switching to SimplePractice

Pros

Calendar sync, scheduling, user friendly, payment options, Stripe integration, client portal, templates available.

Cons

Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system issues at least 4 to 6 times per week.

Alternatives Considered

Reasons for Switching to SimplePractice

Pros

Billing process for both cash pay and insurance claims, EOB posting, online schedule capabilities, patient portal, and the overall ease of use. There are a lot of document templates as well. The live can’t be beat for all of the features available.

Cons

Simple Practice does not integrate with my supplement/lab dispensary (FullScript). A fax feature directly from Simple Practice would be nice for sending chart notes when necessary.

Pros

It helped me with navigating my own health care needs and made things really simple

Cons

I honestly can't think of anything. It has enabled things really easily.

Pros

The telemedicine virtual visits are awesome!

Cons

Simple Practice is awful at reporting. The built in reports miss the market, and they will not allow users to create their own custom reports.

Alternatives Considered

Reasons for Choosing SimplePractice

Switched From

Reasons for Switching to SimplePractice

Pros

I have had multiple dealings with SimplePractice, but (to be fair to them) my ratings are not based on using their EHR, but rather their business practices. I have nothing good to say about them.

Cons

Their focus on profit at the expense of ethics and customer/client satisfaction.

Pros

Easiy accessed online from multiple locations.

Cons

Hard to clearly followup billing. To many screen to access different infrmation.

Pros

Simple Practice is a very user friendly software for managing medical records. There are many features that are missing but if you are a smaller sized company or an individual practitioner, the simplicity is amazing.

Cons

It can be difficult setting up payers initially

Pros

Interface was nice looking, multiple options for client reminders

Cons

The price!!! It felt like highway robbery paying extra for features that other platforms include in their much lower price. Especially calendar syncing.

Pros

I like that Simple Practice has all of the features that any mental health practice would need, and it can be as simple or detailed as the user likes.

Cons

Maybe the only downside would be that if I do want to get more detailed with income charts or expense reports, things like that, maybe there might be a small learning curve, but definitely a doable one.

Pros

What I liked most about Simple Practice is the support team. They answered any questions and the setup process. It was pretty simple.

Cons

What I like least about Simple Practice Is the clearing house. In February we had a major breach it was hard to see payments and ERA.

Pros

only feature - it helped me set up e prescribing.

Cons

No lab integration possible for solo telepsychiatry
Added billing fees are exorbitant. Worst off 30% or more of claims submitted through APEX/Luminello are rejected. No support or guidance.

Pros

What I appreciate most about simple practice is that it is constantly growing, expanding, and improving what is available.

Cons

The cost is pretty high as you start adding team members.

Pros

The best feature is that you can make custom forms and you can email consent forms to clients.

Cons

It's very outdated and clumsy. I use very few of the features. They recently made updates which were more like decorations that really messed up the functionality and I can't take it anymore. I'm looking for something else.

Pros

In theory the features that simple practice offers are great. You can schedule patients, use it for med records, and billing.

Cons

Using the features is impossible! I had simple practice for several years and the billing was always messed up, plus it’s very expensive if you have a certain number of claims. If a patient has multiple coverages it is very hard to manage. I could never use the invoices feature because the billing was always incorrect which made the invoices all incorrect. The documents and forms were too difficult to figure out. The only feature that worked well and was easy to use was scheduling. I finally found a different software that was much easier.

Pros

Support when you are in the buying phase is very responsive. Price is good.

Cons

You cannot contact customer support directly even during business hours. You will be left hanging and unable to do patient care.

Pros

Nothing. I would not recommend this platform at all.

Cons

Increase pricing. Not actively adding requested, or promised features (such as direct support for group sessions). Lack of customer focus and support.

Pros

What I like most about SimplePractice is how easy the software is to navigate for efficient use.

Cons

There is nothing I currently dislike regarding SimplePractice.

Pros

It was easy to use and the platform is simple to navigate.

Cons

It is costly for someone who just first started their own private practice.

Pros

SimplePractice is very easy and convenient to use

Cons

Please improve your customer service calls

Pros

SimplePractice has, in short, been an incredible tool for our team as we branch into human-therapy in addition to our animal therapy.

Cons

I actually do not feel there is very much that we dislike at all. We've found it to be an immensely valuable asset to our team.

Pros

I was happy with the ease of using this platform.

Cons

I do not have any complaints about this platform!

Pros

User Friendly, Easy to use, Simplified program

Cons

Nothing, all I have are pros, no cons, great EMR

Pros

Very easy to review, schedule and book appointments as well as billing. Reminders were very helpful.

Cons

Sometimes communication was a little delayed is using the app.

Pros

I like how easy it is to be able to access the information that I need quickly, and that it is user friendly to the point of me being able to quickly schedule and add notes to my client's charts. The Wiley notes save my life, and make me sound a lot smarter.

Cons

I like some of the templates that I have used at other companies, and they aren't universal to be able to use in other areas.

Pros

The name says it all. SimplePractice, once it is set up is easy to use, the customer support is unmatched. They listen. They have communities where you can make suggestions for improvement of the software and they make updates based on customer suggestions. They offer so many templates options for assessments, treatment plans, progress notes, polices and for so many other reasons. We can also create our own templates. They offer free trainings to all of their customers with the options to gain CE's. There is just so much I can say about SimplePractice. I know I am leaving something out, but just know this is an awesome platform and worth every penny. Even considering calendar intergrations. I thought that was something that would be a given in a platform that caters to running an office easier, but it's not. After talking to friends who are on other platforms, this is not an option they have.

Cons

I don't really have a lot of cons. My biggest drawback right now is the fact that I can't create a bulk invoice statement without deleting old ones and creating new ones. Although that is something I hate I can't do, I wouldn't consider it a major issue, because this is a suggestion that has been brought to the developers of SimplePractice, and the way they continuously upgrade and make changes to meet their customer's needs, this may not be an issue for too long.

Alternatives Considered

Reasons for Switching to SimplePractice

Pros

As a patient, I think this software is great. It is user friendly and has nice features! You can access invoices, change/add payment methods, message providers, and receive reminders about appointments!

Cons

The only thing I could think of is having to verify my email each time I log in, it can be a pain, but I understand for security purposes!

Pros

SimplePractice makes having a private practice SIMPLE. With this software clients can schedule a consultation with you, input credit card information, you can send them the required paperwork, charge them for the invoice and also add clients notes and measurements all in one place.

Cons

The price is a bit high when starting off, but it is worth it.

Alternatives Considered

Reasons for Choosing SimplePractice

Switched From

Reasons for Switching to SimplePractice

Pros

It seems like it has all the bells and whistles for therapy - which is great, when I am only seeing people for therapy (which is rare). But, despite Simple Practice having bought Luminello to add on the medical/psychiatric EHR features, it is woefully inadequate for psychiatric services

Cons

No vital signs (face it, this was the first thing ever digitized in health care. It is not available in Simple Practice, so you must hand enter vitals - every time.)
No ability to include scored measures in a progress note automatically
Diagnoses do not appear in progress notes unless they are hand entered
No physical exam feature (this is literally available everywhere - but not in SP).
No automatic display of medications and prescriptions written. There is no crossover from the medication section (Dr First) and the progress note. Meds are not easily viewed while working on a note and seeing the patient.
Portal does not seem to contain education or information shared with patients (like med ed). This info is only available in a chat feature.
No lab integration.
Of course, you can waste a lot of time inventing your own templates for vitals, H&P, etc.
I haven't used the billing feature
This is overpriced for what it is. I am not sure what they "bought" from Luminello, other than patient lists and demographic info. Otherwise, it is just Dr First slapped on the back end of a therapy EHR.

Alternatives Considered

Reasons for Choosing SimplePractice

Reasons for Switching to SimplePractice

Pros

Simple Practice is straightforward and user-friendly. Its setup is convenient, reducing unnecessary stress and simplifying error correction. Therapists may find it particularly beneficial, especially if they provide super billing or accept private payments.

Cons

Accidentally deleting items can be problematic, especially when in a rush or with patients waiting, as retrieval can be difficult. The calendar system would benefit from improved templates to reduce the need for manual input, which currently creates excessive administrative time. The ability to apply changes all at once, rather than individually, would also be advantageous.

Pros

I really love the intuitive calendar management. I can 'drag and drop' appointments and can easily set recurrences and move recurring appointments. I also love the 'Load Last Note' feature where I can save time on filling in standard fields and concentrate more on the weekly/bi-weekly changes in information (i.e. client progress, client needs).

Cons

I would improve the Telehealth app. The Telehealth app seems to malfunction quite frequently when clients are using their phones to join appointments. I have also noticed that my video glitches quite frequently. I would also improve the 'Share' function on Telehealth. It is very hard to screenshare and use it for sharing worksheets and handbooks.

Pros

Simple practice is simple. That is so helpful for a software. It is much easier to set up than the one we are currently using. I also like the two-way Google calendar integration.

Cons

If you start to add clinicians, then it gets pricey, simple practice does not differentiate between full-time and part-time clinicians in terms of pricing. So we switched, because adding part-time clinicians was getting too expensive for the software. It is also not a marketing centered software compared to the one we are using now.

Pros

For solo providers, maybe passable. Horrible for groups

Cons

The billing is a total cluster and now so is customer service, outsourced to the DR. Your bills go through APEX EDI clearinghouse BUT the ERAS supposedly come back through Change Healthcare- two different clearinghouses- special fees with that, of course. Our company was never set up properly nor advised of this and have had no ERAs for more than 10 weeks now. ALSO they incorrectly set up the billing and mislabeled NPI2 so that we were getting denied for about 1/3 of our claims. And when we discovered this, they told us it was our problem- even though THEY set up the billing and we gave the correct information.

Pros

I like that it is good for the starting up clinician and that the templates are easily customized.

Cons

I don’t like how glitchy telehealth is, that there is not a lot of customization on the calendar screen and it can be readily confusing to someone who is trying to use the system besides just scheduling.

Alternatives Considered

Reasons for Switching to SimplePractice

Pros

All of the features that were available and the ability to host a group private practice with the software.

Cons

The cost of the product, not being able to customize the forms, and the lack of control and ownership of the data.

Alternatives Considered

Reasons for Switching to SimplePractice

Pros

Ease of use, flexibility in making it more personalized to your business.

Cons

The ability for client's to pay the invoices sent to them directly without my assistance.

Pros

I am sure that there are positive things about this EHR, but at this point I am too disappointed to remember anything.

Cons

I HATE the fact that the programming removes clients whom I have scheduled on a weekly basis from my schedule without apprising me or the client. On 5 occasions it has appeared that I stood up a client or forgot about them, since they were no longer on my schedule suddenly with no warning.

Pros

It has all the bells and whistles. It's really a great product and syncs with everything you need it to.

Cons

It is really expensive compared to other EHRs out there and their customer service is ok

Pros

The ease of editing all assessments, notes, treatment plans, etc was FANTASTIC.
I also loved how easy it was to adjust appointments in the calendar, send documents to clients, and so much more.

Cons

The billing became a problem for the group practice I was working at.
It was also a problem to have more than one contact on a client profile which was challenging for working with children. I believe this may have been fixed since I left that agency.

Pros

It was easy to navigate around the software. To schedule the next session was relatively easy as well. Billing was taken care of, so that was nice.

Cons

*Customer service shared that the [sensitive content hidden] didn't want to make some much-needed changes to the platform (adding time zone changes automatically if the client was in a different time zone from mine, which was one he denied).
*You must be on the HIGHEST tier to get ONE-WAY calendar integration.
*Price points are ridiculously high for what they offer.
*The look and feel of the platform was antiquated.

Pros

I like that it has so many features and that it is tailored made for mental health providers. I like that the customer service is awesome. Everyone that I have emailed, chatted, or spoke to was very knowledgeable and answered, if not all, most of my questions. If they didn't have the answer right away, they got back to me quickly. I also like that it has videos, how-to, and onboarding to help you navigate while learning their system. The getting started checklist, I definitely love that because it makes me realize that its more to use and learn. I like it so much that I am writing a review. I either write reviews when things are really bad or really good. In their case, Luminello is great.

Cons

I haven't used it too long, so I haven't yet realized anything bad. However, I feel that if I find something wrong, they will be right on it to fix it. I had little small issues like something didn't show or submit, but that was because of what I was doing. Once I realized it, it worked with no problem. Again they have a lot of videos and guides to show you what to do, so I feel like you can't go wrong.

Alternatives Considered

Reasons for Switching to SimplePractice

Pros

the two way calendar sync what what I did this for

Cons

clunky and hard to use. The display isn't great and it sometimes times out and doesn't save my note and I lose it.

Pros

Very user friendly. Great mobile app. Simplified all-in-one practice management.

Cons

Price. Inability to change cancellation policy for a practice's individual providers.

Pros

very easy to use and to implement in a practice

Cons

very expensive for the features that it offers

Pros

I like the few steps to document. I like that the training for our staff was simple

Cons

I did not like the lack of tabs for more details for specific clients. I wish they integrated with laboratories for ua.

Pros

Is very easy to use. All the information is easy to find.

Cons

Process about deleting a claim. It is too difficult.

Pros

Everything is streamlined - from docs to reminders to appointments. I know exactly when I'm going to start a session and what to do before and after.

Cons

Internet connection could be improved; sometimes video/audio is choppy.

Pros

it is very simple i like that it is real easy to use and i am able to make simple notes

Cons

not able to program to fit paperless business also i have trouble fitting the diagnosis with a intervention and goal sometimes

Pros

As a new user i found Simple Practice easy to navigate.
Its a good comprehensive tool for healthcare management offering many features.
It has helpful customer service.

Cons

The pricing is too high.
The invoicing was not that good.
Its not for company's its good for solo providers.