About SimplePractice

SimplePractice is a cloud-based practice management system built to make the business side of private practice easier. Our easy-to-use and HIPAA-compliant software helps health and wellness professionals automated their day-to-day processes like scheduling, payment processing, documentation, and more. Key features include free, unlimited appointment reminders, insurance claim management, online appointment requests, and a Client Portal to simplify client communication. Send paperless intake forms through the Client Portal—making it easy for your clients to review, sign, and make payments all in one place. Use the online appointment requests feature to let clients request a time that works for them. From there, you can approve or deny any request. Once your appointments are scheduled, reduce your no-shows by sending free, unlimited voice, text, and email reminders to all your clients. The integrated telehealth platform allows you to see clients from anywhere, with no extra logins or links. Streamline your note-taking process with the robust template library, or create your own templates to spend less time on paperwork and time in sessions. You can load your preview notes, make any edits, and then lock and sign your note, and you’re done! Now you don’t have to spend time in your sessions discussing payments. Simplify online payments with AutoPay and secure online credit card processing. Plus, credit card payment processing is fully integrated with your SimplePractice account—no need for extra logins or hassle. SimplePractice also has the tools you need to successfully market your practice like the Professional Website. Choose from professionally curated themes, colors, and photos to build a simple, beautiful website in minutes. Plus, the Professional Website seamlessly integrates with your account, so you don’t need to enter all your practice information twice. Your SimplePractice account also integrates with the Monarch directory, so prospective clients can easily find your practice, request an appointment, and get the care they need.
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SimplePractice pricing

SimplePractice has a free version and offers a free trial. SimplePractice paid version starts at US$39.00/month.

Starting Price:
US$39.00/month
Free Version:
Yes
Free trial:
Yes

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SimplePractice Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 2,441 View all reviews
Amanda G.
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 7/8/2019

Simple Practice saved me!

Truly a lifesaver. I feel like I am not a business person, but simple practice simplifies so many aspects of this.

Pros

I love all of the things that the developers decided to incorporate in this platform. You can upload your business documents, any documents relevant to your client records and so much more. I have created questionnaires that are specific to my practice so that I can gather data upfront and this prevents me from missing out on money. I love the integration for scheduling appointments, telehealth and billing and invoicing. If you want to streamline your practice, this is for you.

Cons

Clients cannot pay partial balances in their client portal yet, those payments have to be taken in the office.

Alternatives Considered

TherapyNotes

Reasons for Switching to SimplePractice

Simple practice had many more needed features.

Response from SimplePractice

Amanda, thanks for your positive review. We're proud to give you the back office you need to run a professional practice. Please don't hesitate to reach out if there's any additional feedback you have. - Gillian from SimplePractice

Replied 13/8/2019
David M.
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 3/12/2019

The name of the software says it all.

Overall, I find Simple Practice to be just that, simple. It has all manner of features that I do not employ nor does it force me to jump through hoops I don't require. I might well use some of the bells and whistles at some point but the ease of doing just what I need to do in minimal time is it's major selling point for my practice.

Pros

The EHR is simple, uncomplicated, and lets me get my work documented without fuss or having to click through various pages to record progress notes. Also, the names in the calendar appear as first, and last, as opposed to some gibberish assigned to each patient that I am forced to remember as my former EHR software required.

Cons

The setting of the appointment time I find to be clunky. It defaults to the current time, which means I have to scroll to the correct time when I make an appointment for the patient. Yes, a minor issue but I wish there was some other way to ascribe an appointment time. I frequently return appointment requests in the evening. having the calendar time default to a PM time is a minor issue but I'm not fond of it. A minor quibble, but I need to be careful or I schedule someone for 8:00 PM when it should have been a morning appointment. I'll get used to it I am sure.

Tracy T.
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5
Reviewed on 23/7/2021

Great for private practice

Overall happy with SImplePractice. I have been using for almost 2 years.

Pros

All in one product with EMR, client portal, scheduling, billing. Easy to use, user friendly. Telehealth option very easy to use as well.

Cons

Does not have an easy option to use with applying insurance Vcard payments.

Alternatives Considered

TheraNest

Reasons for Switching to SimplePractice

Ease of use, colleague recommendation. Clean to look at and user friendly. Was very helpful and easy to transition to telehealth when needed. I also like the help options and the webinars offered.
Amber S.
  • Industry: Mental Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
2
Ease of Use
2
Customer Support
1

3
Reviewed on 26/5/2021

Administration is Frustrating

Pros

It is simple to use and if you don't have a large number of clients that you see then it works well.

Cons

None of the billing reports include all data points that is necessary for keeping track of payments and insurance reimbursements. For example, one report may have date of service and paid amount, but not the date the payment was made or for which clinician. Another report may have the date of service, client, and clinician, but not the payment amount or date it was paid. This makes it necessary to keep records outside the system which creates a problem for record keeping from a HIPAA standpoint. It's also a problem that we are paying for a system that doesn't cover all our needs.

The second significant problem is that Simple Practice doesn't allow patient medical record numbers. They also have stated they do not intend to include this in future improvements. When you can't use the billing reports because they are incomplete, and then you can't assign a medical record number to a patient, it makes it extremely difficult to follow HIPAA guidelines on record keeping. You can assign a medical record number to a patient, but there is no place to put it so you are unable to do any reports or searches using the number. And, again, you must keep a record of it outside the system.

Response from SimplePractice

Hi Amber, thank you for the detailed review! You're right, none of our Reports include the date an insurance payment was made, but the Appointment Status Report includes the date of service, amount owed, amount insurance paid, amount client paid and the clinician's name. Here's more on the Appointment Status Report: [SENSITIVE CONTENT HIDDEN]! Although you can't assign a medical record number in the system, each client has a unique numerical code in the URL. You can use these numbers, or the entire URL to distinguish your clients from one another outside the system. - Ruth from SimplePractice

Replied 11/6/2021
Mark senyo A.
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 7/7/2021

simplifies all processes to a level that allows us to focus on actual client care

Simple practice was introduced to me and my [SENSITIVE CONTENT] during a medical conference we attended during the early stages of setting up our private practice. Thankfully, it came at a time when we were still developing our core processes and workflows, so it was able to shape our systems right from the very beginning.

Pros

Simple Practice is very easy to learn and get comfortable using. All the various features easily link up to others that follow or proceed in the logical process of service delivery, making product navigation extremely user friendly and smooth.

Cons

The period allowed for the free trial is a bit short and does not allow potential buyers enough time to test all the core elements before having to make a decision on whether to purchase or not.

Alternatives Considered

OnCall Health

Reasons for Choosing SimplePractice

Simple practice had a more comprehensive set of features and more applicable uses for the stage we were in as a new practice

Switched From

TherapyNotes

Reasons for Switching to SimplePractice

The recommendations we received from our network of associates and administrators were in favor of Simple Practice

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