--- description: Review of VisionVPM Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: VisionVPM | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Veterinary Software](/directory/4327/veterinary/software) > [VisionVPM](/software/82422/visionvpm) # VisionVPM Canonical: https://www.softwareadvice.ie/software/82422/visionvpm Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/82422/visionvpm?page=2) > VisionVPM is a veterinary platform that helps businesses streamline client management, marketing and appointment scheduling operations. It enables healthcare professionals to consult patients through video conferencing functionality and capture and store patient details in a centralized repository. It offers a variety of features such as billing, performance tracking, an activity dashboard, automated reminders, communication management and more. The application allows employees to organize marketing campaigns and send promotional content to clients via text messages and emails. Additionally, VisionVPM lets administrators generate custom reports, track expenses and manage inventories via a unified platform. VisionVPM facilitates integration with numerous in-house applications such as eVetPractice, AVImark, RxWorks, ImproMed, RoboVet and more via APIs. Pricing is available on request and support is extended via phone, email and other online measures. > > Verdict: Rated **4.4/5** by 25 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 25 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Covetrus Software Services - **Location**: Portland, US - **Founded**: 1988 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Contact Covetrus Software Services for pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Australia, New Zealand, United States ## Features - API - Activity Dashboard - Appointment Scheduling - Billing & Invoicing - Client Management - Communication Management - Confirmations/Reminders - Imaging and X-rays - Inventory Management - Patient Records Management - Payment Processing - Prescription Processing - Reminders - Telemedicine Software - Treatment Planning ## Integrations (6 total) - Covetrus Avimark - Covetrus Impromed - Covetrus Impromed Equine - Covetrus Pulse - RoboVet - RxWorks ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Veterinary Software](https://www.softwareadvice.ie/directory/4327/veterinary/software) ## Alternatives 1. [DaySmart Vet](https://www.softwareadvice.ie/software/356421/DaySmart-Vet) — 4.6/5 (283 reviews) 2. [Instinct Science](https://www.softwareadvice.ie/software/319655/instinct-emr) — 4.9/5 (234 reviews) 3. [Covetrus Pulse](https://www.softwareadvice.ie/software/31981/evetpractice) — 4.0/5 (542 reviews) 4. [Shepherd](https://www.softwareadvice.ie/software/263143/shepherd) — 4.7/5 (87 reviews) 5. [ezyVet](https://www.softwareadvice.ie/software/133723/ezyvet) — 4.6/5 (276 reviews) ## Reviews ### "Jenny Clinic Co-ordinator" — 4.0/5 > **Jenny** | *7 May 2024* | Veterinary | Recommendation rating: 8.0/10 > > **Pros**: Ease of use and ability to fix or change things if necessary. > > **Cons**: Unfortunately it is hard to know what we "don't know". Not sure how to make this better, training or a list of tips? > > Great, support is great, however sometimes we would like an answer right away rather than waiting for someone to contact us back the next day. ----- ### "Customer Service second to none" — 4.0/5 > **Cathy** | *1 September 2020* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: Vision, developed over such a long time, obviously contains the functionality needed to effectively manage a veterinary clinic, but it's the customer service that really makes the difference for me. The Vision support Team are always friendly, helpful and FAST. Nothing is too much trouble. It makes an enormous difference to know that there is someone on the end of the line who will respond immediately and actually solve your problem the first time, whenever needed. > > **Cons**: There's a few areas where fewer clicks would be useful and there is a lot to learn, so often this is a case of just knowing a better way .... Much of my reporting I do external to Vision, exporting data and then using different tools to present it. > > I've had no regrets with installing Vision from day 1 at the clinic. I use the full General Ledger capability which essentially saves me from having to buy an entire additional software package. The Team has been responsive to change requests and the customer service has been outstanding. When we had a server disaster I had round the clock help from Vision until we were back up and running. I can't fault their Team. ----- ### "Not to sure how to feel about this one." — 3.0/5 > **Roberto** | *28 February 2019* | Veterinary | Recommendation rating: 5.0/10 > > **Pros**: With all the recent buzz about all this acquisitions by Henry Schein is a bit hard to evaluate their products with an open mind. Software perse this is your typical PIMS system with more or less the same features like any other. > > **Cons**: I dont like where Shein is heading with their EULA these days seem like they are more keen in what they can use your data for than what their software can help you do with that data. I would be very weary of any Shein software from this point on in the future. ----- ### "Easy to use and learn, lots of great features." — 4.0/5 > **AMber** | *20 July 2023* | Veterinary | Recommendation rating: 9.0/10 > > **Pros**: It's very easy to learn and to onboard new users. Has a lot of useful options. Regular updates that are fairly easy to install. There are lots of great reporting features. > > **Cons**: When i first started using Vision, over 10 years ago, the customer service was easy to access with a quick phone call at any time of the day but over time it got harder to get someone on the phone and it's common to have to leave an email and wait for someone to get back to you. It seems like they are a little understaffed now in that department. Sometimes the wait times are a little long. It would be great if they were available out of hours for clinics that do after hours. The customer service people are always super helpful and friendly though and always fix my problems quickly. > > Overall it's great software and mostly hassle-free to use. Their automation services have been great and saved us a lot of time. ----- ### "Vision VPM review a clinic owners perspective" — 5.0/5 > **Joshua** | *19 January 2022* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and learn - generally easy to onboard new or temporary staff Stable Support is good - see comment below - some great people on the team - Liz Z and Hayden spring to mind > > **Cons**: Overall product is great - main concern is the 9-5 M-F customer support which tho standard for IT industry does not reflect the Vet professions business model. As a user since 2012 - response times have become longer over the years - Updates come with a video tutorial which sounds great but the tutorials are so dull (sorry Liz\!\!) I cant bear to watch them - they would be much better if instead of a single hour long video of which only 5 minutes is applicable to how you use Vision - the video tutorials on updates come as a email with links to short segments so you can dip into the content that's relevant to you - woud be interesting to see how many people view the update tutorials in thier current long form ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/82422/visionvpm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/82422/visionvpm) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data