About Freshservice
Freshservice pricing
Freshservice does not have a free version but does offer a free trial. Freshservice paid version starts at US$29.00/month.
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Freshservice Reviews
Feature rating
- Industry: Wholesale
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Simple to use and has all the features you actually need.
I really like Fresh Service (and before it, Fresh Desk). I keep trying to find a reason to switch to Zendesk because of the possibilities with their integrations but keep abandoning the trial. I would have to reproduce in Zendesk what I currently have in Freshservice in order to start experimenting with the possibilities. That's where the problems start. All the things I have in Freshservice are add-ons in Zendesk that cost extra and don't work the same way. If you have a fairly small team, we have 4 IT personnel for a 24/7 $400 million dollar company, this is your solution.
Pros
Layout is clean and easy to understand. Has fun 'gamify' system which lets my techs compete with with other for prizes with the system keep score. This is available on our subscription level. Also has SLA monitoring for those pesky KPI requirements. Can setup a catalog of services and items for end users to 'order' with a workflow approval process. Can integrate with chat and phone. Great all around alternative to Zendesk. Doesn't nickel and dime you to have basic features.
Cons
List of Integration possibilities are pretty small in comparison and hasn't really grown in the several years we have been using it.
- Industry: Internet
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
An excellent customer service tool, Freshservice
We primarily use this system as our IT support ticketing system. The process of getting set up was manageable, and their customer service has been fantastic. Even though we'd like to see more individualization in the HR/IT onboarding requests we've developed, we've already done a lot of the groundwork. We had previously invested in Asset Management but have now abandoned it. You get out of the knowledge base what you put into it in terms of content updates and documentation.
Pros
Super simple for both IT managers and regular employees to learn and utilize. According on your membership plan, you have access to a wide variety of optional add-ons for your control panel. Extremely flexible, albeit occasionally annoying limitations surface.
Cons
In comparison to the things it provides, Freshservice's price tag is a touch steep, and the company's support team has occasionally experienced technical difficulties that have slowed its response times.
- Industry: Entertainment
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Review of Freshservice
Very good experience. But when our organization became bigger and more systems were buildt, we found freshservice didn't have enough capability for integration. So it's hard to keep FreshService in our IT eco system
Pros
Intuitive UI. Easy to self-study and self-deploy. Global wide search is very useful as well
Cons
Not enough integration. Can't connect with other systems
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Good Entry Level Ticketing and asset management System
As a ticketing tool, it is perfectly serviceable. All communication is done within the app, so records can be easily maintained.
Pros
It was really easy to use. To Search for any tickets, or for an individual ticket.Has an API that it easy to use. It was used for inventory management. I believe it also has a network scanner.All communication with clients can be done within the App.
Cons
Wasn't Azure compatible, or at least we didn't set up that way, so it was another password to remember.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for Free Trial
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Review Source
Awesome product for ITSM, ITAM and ITOM
Pros
I like the Self service portal and Virtual Agent, With this requestor can easily make Service request through the portal and Virtual Agent helps our requestor on basic troubleshoot problem
Cons
Improve the Customer support services , and provide a on site support is better to understanding more in this product
