--- description: Review of Whatfix Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Whatfix | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Change Management Software](/directory/4244/change-management/software) > [Whatfix](/software/83106/whatfix) # Whatfix Canonical: https://www.softwareadvice.ie/software/83106/whatfix Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/83106/whatfix?page=2) > Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix’s product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications. With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, Cisco, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website. > > Verdict: Rated **4.6/5** by 77 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 77 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Whatfix - **Location**: San Jose, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Danish, English, French, German, Hebrew, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Thai, Traditional Chinese, Ukrainian, Vietnamese - **Available Countries**: Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan and 31 more ## Features - API - Academic/Education - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Workflow - Asynchronous Learning - Audience Targeting - Behaviour Tracking - Built-in Course Authoring - CRM - Change Management - Change Planning - Cohort Analysis - Collaboration Tools - Communication Management - Compliance Management - Content Creation ## Integrations (24 total) - Bullhorn ATS & CRM - Confluence - Cornerstone LMS - Freshdesk - Fullstory - Google Sheets - Intercom - Jira - Microsoft Entra ID - Microsoft Excel - Microsoft Power BI - Moodle - Okta - Oracle Fusion Cloud ERP - SAP SuccessFactors HCM ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Change Management Software](https://www.softwareadvice.ie/directory/4244/change-management/software) ## Related Categories - [Change Management Software](https://www.softwareadvice.ie/directory/4244/change-management/software) - [Content Management Systems](https://www.softwareadvice.ie/directory/4543/cms/software) - [Customer Service Software](https://www.softwareadvice.ie/directory/255/customer-service/software) - [Banking CRM Software](https://www.softwareadvice.ie/directory/336/banking-crm/software) - [Customer Engagement Software](https://www.softwareadvice.ie/directory/508/customer-engagement/software) ## Alternatives 1. 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[Continu](https://www.softwareadvice.ie/software/80562/continu) — 4.8/5 (99 reviews) ## Reviews ### "Whatfix is the business management software par excellence" — 4.0/5 > **Francois Pascal** | *25 July 2023* | Internet | Recommendation rating: 7.0/10 > > **Pros**: This tool is essential for our company to integrate, train and support remote and in-office employees on enterprise software applications to drive adoption, reduce training and support costs, and improve productivity on a massive scale. > > **Cons**: The free trial version is limited in both functionality and duration. ----- ### "Empowering Training Initiatives with Flexible Deployment from WhatFix" — 5.0/5 > **Adam** | *6 December 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: My favorite aspect of WhatFix is how intuitive and user-friendly the whole platform is. From the front end to the back end, WhatFix makes sure that I can easily develop and deliver training material to our users while providing users a enhanced experience while on our platform. > > **Cons**: I honestly can't think of anything bad to say about WhatFix\! > > WhatFix has been an excellent partner in supporting our initiatives. Their tools and services have not only met our needs but have also enhanced the experience for our customers. The positive feedback we’ve received shows how effective and user-friendly their solutions are\! ----- ### "good APP" — 4.0/5 > **Tim** | *1 August 2018* | Telecommunications | Recommendation rating: 6.0/10 > > **Pros**: Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns. > > **Cons**: The price is a little high. It is lack of analytical features. Some features is not easy to configure. ----- ### "Whatfix for your online community onboarding" — 4.0/5 > **Verified Reviewer** | *5 June 2023* | Nonprofit Organisation Management | Recommendation rating: 9.0/10 > > **Pros**: Usage of page tagging so that as you experiment and move things around the page that you do not need to reconfigure things. You can create video flows and also create translations without having someone on staff.Support was great\! > > **Cons**: Some of the pop-ups were challenging to configure using their own templates. Sometimes meetings would get delayed. > > The support is great. Their teams are largely based in India so that can be a challenge with their internet connections. Also timing for US timezones and holding meetings can be difficult. They are very nimble and receptive to feedback. ----- ### "Whatfix is the solution we didn't know we needed until we found it\!" — 5.0/5 > **Kirsten** | *21 June 2023* | Banking | Recommendation rating: 10.0/10 > > **Pros**: In general, Whatfix is easy to use. The widgets offer many possibilities to help users do their jobs more efficiently and with less stress. Pricing was straight-forward without all the add-ons competitors would charge. Most importantly, Whatfix's team members are kind, helpful, hardworking, and innovative\! They are always upgrading and improving the tool. They find solutions to problems which would otherwise stress us out\! We have never had such a positive vendor relationship\! > > **Cons**: Although creating content is easy, it's not always as easy to make it work and appear correctly. (Thank goodness for the excellent Whatfix support team, though\!) I just wish it was easier to do everything myself. Also, being a bank with stringent security, we struggle with being able to grant system access to the Whatfix team to help us set up new systems and create content. This is not a "con" against Whatfix per sae; it is just a fact that we must work around. > > Overall, we love Whatfix\! Others in the company have started reaching out to ask us to create content. We like to say, "We can Whatfix that\!" No other tool we use can provide the in-app help our users need to succeed while they're working. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/83106/whatfix?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/83106/whatfix) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data