About CloudTalk

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. Key features of CloudTalk include automated call distribution, interaction recording, voicemail, interactive voice response (IVR) and custom reporting. Businesses can utilize wallboard to gain real-time visibility across staff activities and identify behavior trends using sentiment or emotional analytics. Additionally, agents can utilize the after-call-work (ACW) functionality to complete follow-up tasks, improving customer satisfaction. CloudTalk integrates with various third-party platforms such as Salesforce, Zendesk, Pipedrive and more, streamlining telephony workflows across locations. It provides web and mobile applications for Windows, Linux, Mac, Android and iOS users. The solution is available on monthly subscriptions and support is extended via phone, email and other online measures.
CloudTalk Software - CloudTalk call details
CloudTalk Software - CloudTalk dialer
CloudTalk Software - CloudTalk contacts
CloudTalk Software - CloudTalk incoming call
CloudTalk Software - CloudTalk call history
CloudTalk video
CloudTalk Software - CloudTalk call details - thumbnail
CloudTalk Software - CloudTalk dialer - thumbnail
CloudTalk Software - CloudTalk contacts - thumbnail
CloudTalk Software - CloudTalk incoming call - thumbnail
CloudTalk Software - CloudTalk call history - thumbnail

CloudTalk pricing

CloudTalk does not have a free version but does offer a free trial. CloudTalk paid version starts at US$25.00/month.

Starting Price:
US$25.00/month See pricing details
Pricing Details:
CloudTalk pricing scales with number of agents: Starter: $30/user per month (billed monthly) or $25/user per month (billed annually) Essential: $40/user per month (billed monthly) or $30/user per month (billed annually) Expert: $60/user per month (billed monthly) or $50/user per month (billed annually) Custom: Contact us - [email protected] View Pricing Plans
Free Version:
No
Free trial:
Yes

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CloudTalk Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 225 View all reviews
Eyituoyo O. Eyituoyo O.
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/7/2019

intruitive for Both Admins and Users

There are few companies that earn our respect in both terms of service and after-sales support and Cloudtalk has really impressed us. We see ourselves doing business with them for the foreseeable future.

Pros

One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach.

Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Cons

For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Matej K. Matej K.
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/7/2019

Great product with outstanding support

We are very happy customers and compared to the alternatives we were choosing from, we are sure we did a best decision going for CloudTalk!

Pros

We are pretty happy how quick we were able to implement CloudTalk into our company. With call center it used to be very common to start using it after several days and you were never used to it. Until now. We felt like CloudTalk is more like a automation tool that call center software, since it saves you a lot of time on repetitive tasks that you most likely hate.

Cons

We would need more software connected to CloudTalk to even more dig into automation.

Alternatives Considered

Aircall and Talkdesk

Reasons for Switching to CloudTalk

It's the mix of plenty of small thing that forms your overall impression. Whether it was interface, customer service, easiness of use or features directly, it was obvious that CloudTalk is a moden software, built on modern technology, very fast, reliable and backed up by very talented team.
Adam R. Adam R.
  • Industry: Entertainment
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
1
Ease of Use
2
Customer Support
1

2
Reviewed on 13/7/2021

Looks good from a distance, but they're a mess internally

Pros

The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed out. Their IVR interface seems great on the webpage, but it often glitches, and calls just get dumped to a voicemail void with no message.

Cons

CloudTalk is a young system that promises more than it can deliver. They offer apps for all sorts of connection points, and integrated systems for automation... but once you get signed up, you learn that most of it is beta software and it's SUPER glitchy. The marketing team is propping up a half-built software system.

The iPhone and Desktop apps do not work reliably (if-at-all). The Phone app cannot transfer calls or take SMS messages properly. It often just quits in the background on your phone so you don't even know that your phone cannot receive calls. The system also drops entire call processes and never lets you know that someone tried to call. I've tried calling our own office phone and not been able to get through to my own desk through cloudtalk.

Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days. No explanation why. They REFUSE to get on the phone to solve issues unless you pay 2x as much for an Expert account, which is just a sign that they do not care about anyone but their premium customers. They will NOT go out of their way to help you.

I had a lot of faith in this company when we first saw a demo of CloudTalk, and thought that it would be perfect for us, but they just put too many roadblocks in the way for us to continue using their service. I don't feel like a valued customer, and I don't see any improvement in a year.

Juraj T. Juraj T.
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 4/8/2021

Great Call center solution

Works well. Overall it is a great call center solution for a fair price.

Pros

It is very easy to configure, the interface is very simple with clean and straightforward design. It has impressive sound quality and solid amount of integrations for all major tools.

Cons

Apart from small hiccups while installing some integrations there is nothing really to dislike. Their support is very responsive and we were able to resolve all issues.

Victor S. Victor S.
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
2

4
Reviewed on 27/8/2020

Well functioning and good integration with HubSpot

We are able to better document our communication with customers in HubSpot. We are able to get more data on our communication

Pros

Integration with HubSpot allows for all of the information to be documented in HubSpot. This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot

Cons

The customer service was sometimes slow to respond or did not have answers for my questions. We have encountered some bugs with the service but they have not been critical and were fixed very quickly after giving information.

Alternatives Considered

Twilio Flex

Reasons for Choosing CloudTalk

Freshcaller did not have a good integration for hubspot

Switched From

Twilio

Reasons for Switching to CloudTalk

Ease of use and ease of deployment.

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