EngageBay CRM

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About EngageBay CRM

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketing tools to build relationships with customers and retain them for a lifetime. Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more. EngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.
EngageBay CRM Software - EngageBay landing pages screenshot
EngageBay CRM Software - EngageBay email contacts screenshot
EngageBay CRM Software - EngageBay contact details screenshot
EngageBay CRM Software - EngageBay forms screenshot
EngageBay CRM video
EngageBay CRM Software - EngageBay landing pages screenshot - thumbnail
EngageBay CRM Software - EngageBay email contacts screenshot - thumbnail
EngageBay CRM Software - EngageBay contact details screenshot - thumbnail
EngageBay CRM Software - EngageBay forms screenshot - thumbnail

EngageBay CRM pricing

EngageBay CRM has a free version and does not offer a free trial. EngageBay CRM paid version starts at US$14.99/month.

Starting Price:
US$14.99/month
Free Version:
Yes
Free trial:
No

Alternatives to EngageBay CRM

EngageBay CRM Reviews

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.5
Customer Support
4.8
5 reviews of 781 View all reviews
Mariusz
Mariusz
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 11/6/2024

Love the simplicity yet powerful.

Pros

I love the simplicity of setup and use. Previously I used Salesforce. It's very powerful tool, but was too complicated for our nonprofit organization.

Cons

The knowledge base is for me too general. Doesn't cover more sophisticated issues. You need to submit ticket to get help.

Chris
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/7/2024

Unmatched technical Support

The tech support has been great! EngageBay is a great program for what the cost is. We are so glad to have found it!

Pros

The customer service for technical support is unmatched!

Cons

Our forms on our website seem to sometimes load slowly.

Alternatives Considered

HubSpot CRM

Reasons for Switching to EngageBay CRM

HubSpot is too expensive. I think they quoted us $800/month.
Jaskaran
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 10/7/2024

Review by Zenith

Pros

Good amount of features are present on the platform.

Cons

There is a learning curve when you first get onboarded

Response from EngageBay

Hi Jaskaran,

Thanks for sharing your feedback. Though you mentioned you like the features we offer, you have given as an overall rating of 3/5.

Can you please share the reason for such rating. Your feedback will help us improve the platform.

Replied 12/7/2024
Melissa
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 9/4/2024

EngageBay makes managing a CRM Easy

Great group to work with. Very nice people who are fully engaged in the improvement of their product. They have built an outstanding competitive CRM and so far I have enjoyed using EngageBay and interacting with the staff.

Pros

Ease of use. Support always available to assist with questions, etc.

Cons

I'd like to see more email templates that are normally available on other CRMS. Creating email templates from scratch can be time consuming.

Santou
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 5/7/2024

Definitely worth going with. Excellent Value.

Very good so far. And it is nice to see that they offer discounts for their memberships. That was a nice surprise.

Pros

That I can talk to someone on the phone. And the staff are very patient in explaining things to me.

Cons

The awkward interface, especially the limited design features.

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