About EngageBay

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketing tools to build relationships with customers and retain them for a lifetime. Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more. EngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.
EngageBay Software - EngageBay landing pages screenshot
EngageBay Software - EngageBay email contacts screenshot
EngageBay Software - EngageBay contact details screenshot
EngageBay Software - EngageBay forms screenshot
EngageBay video
EngageBay Software - EngageBay landing pages screenshot - thumbnail
EngageBay Software - EngageBay email contacts screenshot - thumbnail
EngageBay Software - EngageBay contact details screenshot - thumbnail
EngageBay Software - EngageBay forms screenshot - thumbnail

EngageBay pricing

EngageBay has a free version and offers a free trial. EngageBay paid version starts at US$14.99/month.

Starting Price:
US$14.99/month
Free Version:
Yes
Free trial:
Yes

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EngageBay Reviews

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.5
Customer Support
4.9
5 reviews of 339 View all reviews
Azizah
  • Industry: Telecommunications
  • Company size: 5,001-10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 13/9/2022

Complete package for marketing tool

Pros

We received a complete software package consisting of at least forty diverse modules, which would have cost thousands of bucks. Due to this software, we have ended a profusion of subscriptions. We contacted support with a simple message and got a response nearly immediately.

Cons

It costs a lot of money to buy more email space. Suppose there was a way to lower the cost of sending emails. Arranging a batch job to perform a sequence or automation at a predetermined time and day

David
  • Industry: Medical Devices
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/9/2022

Great Value and Service

Pros

It's developer-friendly - important when you want to customise something like a contact form or email.
It's very easy to navigate and figure out.
Support is great - very fast and helpful.
It does so much for such a reasonable cost compared to competitors.
Very stable and reliable.

Cons

Some features are a little rough around the edges - reporting, for example. It would be great to see their reporting capabilities improved. At the moment I rely on exporting raw csv data and transforming that data before I can report on it.

Alternatives Considered

HubSpot Marketing Hub and Zoho CRM

Reasons for Choosing EngageBay

It did far more than Mailchimp for a similar price.

Switched From

Mailchimp

Reasons for Switching to EngageBay

Price, but also the initial experience of using their free account - which has a lot of features.
Ragen
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

3
Reviewed on 17/10/2022

Ok for small businesses, but doesn't have all the features we would like

Generally, we've not had a bad experience, but it hasn't been great either. The customer service is very good, you get quick answers to questions using the chat function, and they are very helpful behind the scenes. And the software is enough for what we need right now, but I think we'll outgrow it within a year, which will be frustrating! We're 4 months in and have had to upgrade twice, which gets expensive when it's for multiple users.

Pros

The contacts page is very good. The information is easy to enter, filter and search. Overall I'm very pleased with this section of Engagebay. Also, the social suite is great, we use it to post to various sites on a regular basis and it's easy to use.

Cons

The call log page, because we don't make the calls through Engagebay, is very limited. It shows very little data and you can't sort or filter it at all. Disappointing.
Also, the reports are very basic, you get some pretty graphs but you can't drill into the information for more details at all. So its usefulness is limited.

Anthony
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 10/11/2022

Engagebay has been a great solution for us

Engagebay has been great, especially the customer support.

Pros

Engagebay is far less expensive than Hubspot, but with most (if not all) the important features. This was very important for us as a small business. We use so many of the CRM functions, from creating marketing funnels, to email automations, tagging, tracking, appointment setting with our sales team, and many others.

Cons

There are parts that are slightly clunky (like email sequences), but nothing too bad.

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing EngageBay

Keap is more expensive with less features. Most importantly Keap does not let you add tracking pixels to landing pages for anything other than Google and Facebook.

Switched From

Keap

Reasons for Switching to EngageBay

Engagebay is far more budget friendly, which is important for our startup.
Radomir
  • Industry: Recreational Facilities & Services
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 19/10/2022

Easy to you

Great support!

Pros

Compare to other products Enagabay is easy to use. You have all you need in one platform

Cons

Shortcuts for canned responses would be great feature to add on..

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