About EngageBay

EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketing tools to build relationships with customers and retain them for a lifetime. Features of EngageBay include email marketing, landing pages, live chat/helpdesk, ticketing, telephony, appointment scheduling, contact management and more. It comes with a built-in CRM, which allows firms to manage and track all activities across customers, leads and deals as they proceed through pipelines. Additionally, it provides marketing capabilities for users to generate leads through automated email templates, customizable forms/popups, social media engagement and more. EngageBay enables businesses to use Zapier and Xero integration to connect the platform with several third-party applications such as Salesforce, Intercom, MailChimp, Hubspot and more. Pricing is available on monthly subscriptions and support is extended via documentation, phone and email.
EngageBay Software - EngageBay landing pages screenshot
EngageBay Software - EngageBay email contacts screenshot
EngageBay Software - EngageBay contact details screenshot
EngageBay Software - EngageBay forms screenshot
EngageBay video
EngageBay Software - EngageBay landing pages screenshot - thumbnail
EngageBay Software - EngageBay email contacts screenshot - thumbnail
EngageBay Software - EngageBay contact details screenshot - thumbnail
EngageBay Software - EngageBay forms screenshot - thumbnail

EngageBay pricing

EngageBay has a free version and offers a free trial. EngageBay paid version starts at US$14.99/month.

Starting Price:
US$14.99/month
Free Version:
Yes
Free trial:
Yes

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EngageBay Reviews

Feature rating

Value for Money
4.7
Functionality
4.6
Ease of Use
4.5
Customer Support
4.9
5 reviews of 422 View all reviews
Edo
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 23/6/2022

Near perfect combination of CRM and Email marketing tools

An interesting and good solution for our needs. The user interface is clear and easy to understand and use. workflow is easy to understand and follow.

Pros

It's much simpler when You have a good defined and flexible CRM with an Email marketing tool as one service. CRM is especially good and informative, designed mostly for returning clients.

Cons

Email builder should be better. The campaign dashboard is good but can be improved. Technical support is too pushy and offers things and options that are not needed.

Alternatives Considered

Moosend

Reasons for Switching to EngageBay

Moosend has several good options but they started to make some changes and increase prices.
Leroy
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/3/2023

So far so good! And a great HubSpot alternative.

Very good.

Pros

It's easy to use and the design is fairly clean and simple.

Cons

I can't figure out how to get emails automatically displaying on our deals, only our contacts.

John
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

3
Reviewed on 23/2/2023

Customer Service

Customer service is amazing - everyone I have spoken to is great!

Pros

Simplicity of the product and easy to use but could be better.

Cons

Look and feel, email marketing less advanced than others, several issues getting things to work

Alternatives Considered

Pipedrive and HubSpot CRM
Mansur
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 7/12/2022

A Comprehensive and Easy-to-Use CRM Platform

Overall, EngageBay is a great CRM platform that offers a range of features to help businesses manage their customer relationships. It is easy to use and has an intuitive interface. Additionally, it offers a range of pricing plans to suit different business needs.

Pros

My favorite feature of EngageBay is the marketing automation tools. This makes it easier to send out automated emails, track customer interactions, and create personalized campaigns. It also makes it easier to segment customers and leads, as well as score leads based on their behavior.

Cons

My least favorite thing about EngageBay is the lack of customization options. It can be difficult to customize the look and feel of the platform to match the branding of a business. Additionally, the reporting features are limited.

David
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 3/2/2023

Great all in one CRM

I get to run my sales, marketing and support within one platform! Love the support from the support team. [sensitive content hidden] has been fantastic in helping me set up my account in real time.

Pros

I love the automations and campaigns. Very innovative!

Cons

Nothing that I've come across so far! Support has been instrumental in helping me set up my account.

Alternatives Considered

Agile CRM

Reasons for Switching to EngageBay

Great Support that add to all this feature rich CRM!

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