About Zoho Desk
Zoho Desk pricing
Zoho Desk has a free version and offers a free trial. Zoho Desk paid version starts at US$14.00/month.
Alternatives to Zoho Desk
Zoho Desk Reviews
Feature rating
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
The gold standard in customer service!
Invaluable progress has been made in facilitating communication. Helping us more effectively assist and guide customers who have questions or concerns about our offerings. Because of the faster resolution of customer issues, we have also seen a rise of at least 10% in the number of new customers requesting our services.
Pros
Currently, we're using the Zoho Desk application to aid our customers and foster deeper connections between our products and services. And in this way, we can speed up the resolution of any issues or complaints our users may have inside the service.
Cons
If we were using an issue tracking application, the ability to drag and drop items across categories would be really helpful. To my knowledge, the ability to receive and transmit voice memos has also been introduced. What you propose is novel in the extreme.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Zoho - One of the best ticket systems around
The initial setup was quick and easy, and since then it has been very smooth. The team enjoy using the software, the customers are feeling the benefit of the reliable ticket features.
Pros
The best bit about the software is that my team enjoy using it. It's user friendly, and visually appealing. The setup was also very pain free. Couple hours and we were ready to go.
Cons
We miss the FAQ's section of our previous helpdesk supplier. This is so handy and is really something that needs adding to Zoho.
Alternatives Considered
Zendesk SuiteReasons for Choosing Zoho Desk
Our contract had expired with our previous provider, and we felt we wanted a fresher change.Reasons for Switching to Zoho Desk
The price was a deciding factor, and the support offered.
- Industry: Education Management
- Company size: 11-50 Employees
- Used Daily for Free Trial
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Review Source
Cheap CRM for Startups -Easy to use.
Pros
The software is very easy to use, doesn't require training for the team.
Cons
Reporting system is not very robust, AI layer is also very basic.
Alternatives Considered
HubSpot CRMReasons for Choosing Zoho Desk
Needed more features mainly query identification and TAT setting for each type if query.Switched From
Zendesk Suite- Industry: Mental Health Care
- Company size: 201-500 Employees
- Used Daily for 1-5 months
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Review Source
Helpdesk internal ticketing system - life changing!
Our business has found that Zoho Desk has even more functionality than we thought. We are able to add several departments to make our work much more efficient thanks to Zoho desk!
Pros
We have started using Zoho desk and love it. It has way more functionality than SysAid and is way cheaper!
Cons
My only complaint about the software is that it is kind of difficult to set up initially.
Alternatives Considered
Salesforce Sales CloudReasons for Choosing Zoho Desk
SysAid is not as flexible as we need our ticketing software to be, our annual fee was approaching, and we figured that we needed to go ahead and make the move to something more robust.Switched From
SysAidReasons for Switching to Zoho Desk
The cost was much higher with Salesforce and was also not nearly as robust.
- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Daily for Free Trial
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Review Source
Zoho Desk Review
Overall, I think the pros of Zoho Desk far outweigh the cons. It's a powerful customer service and support software that has helped my business improve our support processes and deliver better service to our customers.
Pros
Multi-channel support: Zoho Desk allows businesses to offer support through multiple channels (email, phone, chat, and social media), which is really convenient.Automation tools: Zoho Desk includes a range of automation tools (e.g. automated responses, routing rules, macros) that help streamline support processes and reduce the workload of support teams.Knowledge management: The knowledge base feature is really useful for storing and sharing information with both customers and support teams.Customization: Zoho Desk can be customized to fit the specific needs of a business, including the ability to create custom fields and workflows.
Cons
Learning curve: It did take some time for my team to get up to speed with all of the features and functions of Zoho Desk.Integration with other tools: While Zoho Desk does integrate with a number of other tools, there have been a few instances where we've had trouble getting everything to work together seamlessly.
