Deputy

Pros

Other scheduling tools I've tried were either impractical or too difficult to learn and utilize. Deputy is the best scheduling software I have used, and I have tried a few. It's easy to get the hang of, navigate, and succeed in.

Cons

Turns off the door/window alarm. This quality is unnecessary, and the numerous safety precautions might be frustrating. Alter the range of colors available inside the span. The app's request and route customization features are user-friendly.

Pros

Deputy is a robust rostering and payroll system with sections for tracking employee training and keeping documents safe.

Cons

It's expensive, as you pay per active user and there is a base charge as well. It adds up quickly!

Alternatives Considered

Reasons for Switching to Deputy

Pros

The news feed feature in deputy is very helpful and this is an innovative idea for a time tracking app.

Cons

There are a lot of bugs in the app.
1. In the ‘people’ section, not everyone in the organisation shows up. There is no filter there, just randomly some of the staff doesn’t show up in the list.
2. It some times calculates the time of the shift incorrectly.

Pros

Coloured locations and tracking code integration into Xero

Cons

Customer service canned responses
SCHADS Interpretation that is different to the award
Errors in the software that are ignored - and then they start quoting the terms and conditions to me when I kick up about it
So many inconsistencies in the product and they don't care

Pros

Loved the group chat feature so we could communicate before adding shifts

Cons

Very hard to create schedule without wiping the previous version

Pros

Deputy is an intuitive tool and it's one of my favorites because it can build many schedules in a matter of minutes and not have you forget essential aspects like employee skills, costs, and locations. The platform is available to all our teams and that also means that when someone can't make it, another employee is able to immediately swap shifts with them without going through the process of making calls, but I'm also able to pick them based on skills. Deputy also considers the legal parameters and makes sure that everything is on the right track, taking in consideration paid breaks, vacation, and premium pay. Lastly, I like the recent addition of Artificial Intelligence into the schedule maker because it creates almost-perfect schedules with the right amount of members taking into account the costs associated.

Cons

My only issue with this software has got to be the mobile application, it has too many bugs and it's quite an inconvenience to use even though it should be useful for when we're not using our desktops. The app sometimes freezes randomly when using, especially when wanting to start a shift, and overall, it's a very slow app, when clicking on any function it will take ages to load the information, I wish this was improved as soon as possible because I want to be able to use the app without worrying.

Pros

Deputy makes communication, scheduling, payroll budgeting, and so much more wicked easy! The mobile app and website allow for there to be no communication, and everyone has access anytime they need or want.
Leave management is also a lot easier!

Cons

Sometimes the leave accrual can be a little difficult to set up properly, requiring some reconciliation between our payroll provider and it's figures. I wish they had a working integration with Paychex that didn't require paying Paychex.
Some staff have difficulty receiving push notifications, but there are also texts and email notification, and the interface can be a little confusing for first time users.
The automations for scheduling are difficult to set up and usually don't work with complex scheduling requirements.

Pros

I find it a very useful platform where you can see the scheduled shifts and work schedules where you can have a perfect organization of time in the teams having the adequate control for the programming and assistance. The schedule can be viewed a month in advance and it also satisfies me to be able to organize myself in my other tasks and not cross times with my work

Cons

I like it and I find it useful, nothing has failed me since its installation

Pros

What I liked most about Deputy was the ability to clock in and out easily. It was also helpful that I was able to check my previous timesheets

Cons

What I liked least about Deputy was that it wouldn't let me clock into work anymore than 5 minutes before my shift.

Pros

you can chat, schedule, and company blast if you need to

Cons

when some people dont respond and or the app may just simply need to be updated for bugs

Pros

I liked I could easily personalise the calendar and let it appear as I wanted and I could easily edit it by my phone

Cons

That it doesn't remember employee's hours, so we always need to correct the hours from the ones we have registered

Pros

The user interface is very interactive and easy to use. You can easily mark your absence/leave on calendar, daily check in and start your work timer.

Cons

It is not suitable for large teams as it can become more costly. The mobile app functionality lags sometimes and doesn't work as efficiently as the web version does.

Pros

There are different view options of the schedule, so can be switched according to one's needs. The exportable reports are a nice feature, as these need to be viewed and stored by other people with no access to the tool. Shifts are clearly separated, so that any gaps can be filled in.

Cons

No place in the person's shift itself to mark the night working hours.

Pros

All the steps look very straightforward and easily to handle.

Cons

Not much assistance after becoming a client

Pros

Staff scheduling is by far the hardest job in the company but deputy makes it a lot easier. The ability to copy weekly shifts, add and remove staff easily is great. Staff find it very easy to use, even those that aren't tech savvy.

Cons

There is no ability to set staff as sick from your mobile device. This is really frustrating when you are on-call and out and about.

Pros

Ease of use with a growing workforce, saves managers time and the business money

Cons

There is nothing really that we don't like. It is so easy and practical

Pros

The employee scheduling and annual leave tracking are really important features for us.

Cons

The timesheet approval process is quite long winded and it feels that the software is geared more towards restaurants or those on zero hour contracts instead of permanent/full time staff members.

Pros

Very user friendly, easy to set up and draw reports

Cons

Sometimes it is difficult to see what period you have selected

Pros

scheduling using the set shifts is great for staff with common shifts or set shifts. offering shifts out to others when someone can't work is easyexporting timesheets is easy

Cons

The set up was quite long winded and slow, but once it's done life is easy!

Pros

I enjoy the ease of use and how simply it integrates into our Payroll system.

Cons

I wish there was a way to save a timesheet's updates without having to approve the timesheet.

Pros

Deputy enables a communication path between myself and all my staff easily and efficiently.

Cons

Nothing. It’s fantastic. I love all the features

Pros

Scheduling was a breeze, approving shifts and managing payroll was simple as well. Integrated well with our payroll software. The best thing was the UI though I have looked at multiple scheduling softwares but they were too complicated to use. My employees could trade shifts with such ease and I could approve them as well. All in all a comprehensive app and website.

Cons

It wasn't very easy to find employee and put in their pay info etc. Otherwise didn't find any cons.

Pros

Big improvement on using a annual system

Cons

Sometimes it just doesn't work which may be updates happening. It is also a very simple tool which is both positive and negative

Pros

I like the ease of use and the multi functionality of Deputy as well as the fact that it easily and quickly exports to ADP.

Cons

When removing an employee after termination, there is no way to easily remove them from future shifts in order to terminate them without going through and deleting each shift individually.

Pros

The ease of use. User friendly platform

Cons

Do not like how it auto ends shifts. Should leave blank to be filled in by mgr to insure employees are paid correctly and not over paid

Pros

Deputy is a low-cost platform that provides a good amount of customization. As a multi-state employer, it was important for us to have timecard attestations that were customizable to ensure we were covering our bases for all State laws, and Deputy was one of the few platforms that we found that enabled us to customize that feature. There are a good amount of built-in features like State pay rules that help ensure compliance, as well.

Cons

Deputy is built for operations with physical locations - retail, food service, etc. We learned quickly that our remote workforce across multiple timezones created the need for multiple workarounds - for example, in order to schedule our support team in their local timezone, we had to create "areas" like Support EST, Support PST and so on. This makes creating a schedule a nightmare. The customer support from Deputy is honestly some of the worst I've ever encountered. Everything is chat/email based, you can't get anyone on the phone and their entire support function is offshored, so I find myself having to explain things repeatedly, and often end up without a resolution.

Alternatives Considered

Reasons for Switching to Deputy

Pros

I love the easy-to-use layout. It's super user-friendly making it truly a no-brainer to navigate and use daily.

Cons

Honestly, I loved Deputy and had no issues with it. My complaint is that my company stopped using Deputy and switched to an inferior time-keeping system. Deputy was much better.

Pros

It is a platform with multiple very nice functions for my work that benefit me in monitoring and planning, its system is very easy to use and that has allowed me to have a more professional development in my area by presenting projects in the estimated times with on-time monitoring real where I can have control of the evolution and update. and also helps me with the coordination of schedules, shifts and total hours worked

Cons

It has been completely to my liking and there are no bad dislikes or bad flaws, I like everything and I feel happy using it

Pros

I recently had a problem and deputy staff assisted until the problem was solved.

Cons

I felt the problem should have been easier to solve.
Additionally, I am on an annual plan and don’t think opening an archived employee to review history should could as an additional user for that month.

Pros

It's a really great App if you have a company and the team. Deputy helps to organise many things within an organization. It allows managers to send the schedules, approve staff anual leave requests, see and share news feed within a company and a few other beneficial features.

Cons

We have no complains about this product.

Pros

I absolutely love the online time clock and schedule feature. It also helps me keep track of a large team across multiple locations. My labor has never been more accurate. This is a great product with fair pricing.

Cons

Importing to my payroll system was a little difficult at first but with support we worked out the kinks.

Pros

It's super easy to pick up shifts, offer shifts, an see who is working. Very intuitive and easy to use.

Cons

Honestly, nothing I don't like. Maybe a few minor features to add such as being able to message coworkers, but overall no complaints.

Pros

I get the sheets very fast and easy to understand

Cons

When you first start using it it’s seems very overwhelming

Pros

What I liked most about Deputy is the way that you were able to pick up shifts. It made it very easy to see what was available, and sign up!

Cons

There was nothing that stood out to me as excessively bad about Deputy.

Pros

It is necessary for us to have a scheduling software that has a mobile app with location services. Deputy does the job.

Cons

In the past 2 years Deputy has gone through a few updates where they changed the location of certain functions and did not have a tutorial on where to find the moved functions. Additionally, some of our employees work overtime and Deputy will not add them to the schedule if they have more than 40 hours.

Pros

Really simple interface, which allowed majority of colleagues to learn the system without too much onboarding. The mobile app allowed easy clocking in/out.

Cons

Whilst the mobile app was good, the it did occasionally have a delay in reading GPS information which caused issues with reporting, as it showed employees clocking in, in incorrect locations.

Pros

A great system easy to use and great mobile app! Reports can be better but overall I am very happy with Deputy.

Cons

Payroll Report options and approved timesheets view

Pros

Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software.

Cons

Unless you own an iOS device, do not purchase this software. there is half functionality, and the support may aswell be non-existent, but deputy is more than happy to charge full price for half available software.

Pros

Easy to use and mobile friendly, great application for scheduling

Cons

Missing a help feature that is easy to navigate

Pros

SCHEDULING AND TIME TRACKING. REPORTS THAT INCLUDE LATE PUNCHES AND EARLY OUTS

Cons

THE CONFUSION OF UNAVAILABILITY VS LEAVE

Pros

Easy to use and straightforward interface.

Cons

There should be a functionality to restrict start of shift to a particular location

Pros

Time management for shift, news feed for internal communications and ease of shift set ups. Easy to use phone app for leaders and team members.

Cons

Integration with other tools , need to manually cancel shift to not accrue points

Pros

The calendar which is where you can pick up and view the shifts available.

Cons

I think it could have more features and improvements on the speed of the app could be reviewed.

Pros

I have to create rosters, manage timesheets, monitor lot of activities including labour percentages and all and deputy provides such an easy and user friendly way of doing all that I do. Copying and pasting shifts is a joy. Overall user experience is great for me.

Cons

Not that I remember in specific. However, total labour cost tracking mechanism like Employment Hero's would be a plus.

Pros

Scheduling and timesheets. Seeing who is on shift.

Cons

Customer Service. Once you finally get through to someone there knowledge of Deputy is very limited, and most repeat what you can read off Deputy's website. They can't answer anything even slightly remotely complex. The phone support is a farce. A box ticking exercise to say they have it, it would seem.

Pros

The shift scheduling and time tracking features are incredibly helpful and intuitive. It's also great for communication with my team.

Cons

I wish the reporting features were more customizable and easier to use. The interface can also be a bit overwhelming at first.

Pros

It is easy to use and it has a mobile app

Cons

Sometimes I forget to log out and it should log us out automatically

Pros

Deputy is very user-friendly and well-designed for users at every level. We love the app the the accessibility that it offers (and is expected by) our staff. The onboarding feature is great - it has really streamlined our onboarding process.

Cons

The newsfeed is handy but lacks functionality; you can attach a document, but we REALLY need a place to store company documents such as policies and handbooks so they can be easily referred to by staff (we currently have to email them). In order to meet the key needs of the customers, Deputy should implement this feature ASAP - please!!

Alternatives Considered

Reasons for Switching to Deputy

Pros

Deputy helps to accurately schedule workers and track their time. This helps the administration to check the efficiency and efficacy as most of the time, laboring hours can go out of hand.

Cons

Although Deputy helps with scheduling and hours tracking, as an admin user it does demand a lot of time toschedule, set tasks for workers, approve timesheets, adjust or modify.

Pros

The ease of scheduling and adding new patients.

Cons

The crashing and slowness of the processing.