--- description: Review of The Mortgage Office Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: The Mortgage Office | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Loan Servicing Software](/directory/4505/loan-servicing/software) > [The Mortgage Office](/software/84138/the-mortgage-office) # The Mortgage Office Canonical: https://www.softwareadvice.ie/software/84138/the-mortgage-office Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.ie/software/84138/the-mortgage-office?page=2) > The Mortgage Office is a loan servicing solution designed for companies of all sizes. It offers loan tracking, payment processing, document storage, workflow automation and reporting functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and caters to hard-money lenders, loan servicers, note servicers, cities, municipalities, banks, credit unions and private lenders. The Mortgage Office features loan tracking, which allows users to track loan charges, interests and advances. Users can also assign multiple funding sources for loans and send automated emails for borrower bills and statements. The Mortgage Office features adjustable rate mortgage (ARM) tools, complies with the Real Estate Settlement Procedures Act (RESPA) and offers QuickBooks integration. This integration allows users to automatically export data and prepare accounting reports such as accounts payable, accounts receivable and bank reconciliation. > > Verdict: Rated **4.8/5** by 288 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 288 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Applied Business Software - **Founded**: 1978 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Canada, Israel, New Zealand, Spain, United Kingdom, United States ## Features - ACH Payment Processing - API - Access Controls/Permissions - Accounting - Accounting Integration - Accounts Payable - Accounts Receivable - Activity Dashboard - Activity Tracking - Alerts/Notifications - Amortisation Schedule - Approval Process Control - Asset Lifecycle Management - Audit Trail - Auto Loans - Automated Decisioning/Underwriting - Automatic Funds Distribution - Borrower Management - Business Loans - CRM ## Integrations (5 total) - HUB - Microsoft Word - QuickBooks Desktop - QuickBooks Enterprise - QuickBooks Online ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Loan Servicing Software](https://www.softwareadvice.ie/directory/4505/loan-servicing/software) ## Related Categories - [Loan Servicing Software](https://www.softwareadvice.ie/directory/4505/loan-servicing/software) - [Consulting CRM Software](https://www.softwareadvice.ie/directory/3837/consulting/software) - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) - [Distribution CRM Software](https://www.softwareadvice.ie/directory/3846/distribution/software) - [Mortgage Software](https://www.softwareadvice.ie/directory/4208/mortgage/software) ## Alternatives 1. [HES LoanBox](https://www.softwareadvice.ie/software/359651/hes-loanbox) — 4.9/5 (35 reviews) 2. [Mortgage Automator](https://www.softwareadvice.ie/software/211774/mortgage-automator) — 4.9/5 (116 reviews) 3. [timveroOS](https://www.softwareadvice.ie/software/400070/timvero-core) — 5.0/5 (10 reviews) 4. [Baseline](https://www.softwareadvice.ie/software/418242/baseline) — 4.9/5 (10 reviews) 5. [Fintech Market Core System](https://www.softwareadvice.ie/software/418908/fintech-market-core-system) — 5.0/5 (8 reviews) ## Reviews ### "Long time user, first time reviewer. Stable, reliable tool. Strong support. Clean audits." — 5.0/5 > **Anisa** | *29 March 2018* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Really like the ability to save customize fields and save query views as spreadsheets. Really like the ability to save reports and letters as spreadsheets (or .pdfs through the platform vs. via print to .pdf menus). Good audit trails for reports, changes, statements, etc. We're now learning how to better manage dates to result in reports that balance to our accounting program -- pretty good. Would have loved to have known that sooner. Support team are on site with the company and are well informed as to how the platform works -- pretty decent turnaround time for a company on the other side of the continent. I have a healthy respect for the support team's skills and knowledge. > > **Cons**: Would love to have a hosted customer wiki or bulletin board where users could share tips and tricks. Would love to receive an email weekly with tips and tricks, did-you-know, or other implementation hints. Would love more information about stuff like how custom fields are added to the merge field list in custom letters -- using for years and just learned this. Tell us more about the nuances for customization and let us talk to each other and I think you'll have users for life. > > For what's out there, this tool works well. As far as I can see there is no holistic product that manages the lending side of a MIC, the capital side of a MIC, robust and standard accounting tasks (financial statement generation) and exempt market issuance. But this one works really well at getting me data that can be imported into the accounting system with minimal fuss and high accuracy. The more we use it and learn about it, the more time this tool creates for our MIC team. ----- ### "Improve Loan Servicing and Processing" — 4.0/5 > **Michelle** | *11 November 2024* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: TMO's ability to organize data, create templates, and store documents all in one platform is very appealing (and important) to me. This will be a time saver and help produce smoother loan and servicing processes. > > **Cons**: I am still in the beginning stages and have not fully implemented the TMO software. - At first, the extensive "menus" are a bit difficult to navigate, and it's easy to lose my place. I feel it would be helpful to have menu headings in "bold" (or stand out in another way) rather than just being accompanied by a drop down carrot. > > I am still in the beginning stages of using TMO. - The in-person training offered overall and close up (hands on) views of what the software can help us accomplish. Based on what I have experienced so far, I believe once fully implemented, TMO will be a key factor in improving our company's operations in the areas of loan processing and servicing. ----- ### "Great Product / Weak Service" — 3.0/5 > **Joshua** | *25 July 2016* | Real Estate | Recommendation rating: 4.0/10 > > **Pros**: Great tool to track loans, monitor loans, produce useful reports, produce borrower statements that are accurate, produces decent lender statements, the customer service reps are very helpful and knowledgeable, the software is relatively easy to use once you really study it. > > **Cons**: IMPOSSIBLE TO GET CUSTOMER SUPPORT ON THE PHONE - PLEASE RAISE MONTHLY SERVICING FEE IN ORDER TO HIRE MORE STAFF. I WILL GLADLY PAY MORE IF I KNOW I CAN GET SOMEONE ON THE PHONE RIGHT AWAY TO ANSWER A TIME SENSITIVE QUESTION, AS OPPOSED TO WAITING 24-48 HOURS FOR A RESPONSE. > > The sales pitch was outstanding. If you want to get someone on the phone from the sales team, boom - they're on. The software itself has been a godsend. We were doing all of our statements on Word and Excel, and we would spend ours getting everything right. As we've grown in size (we have over $150 million in loans outstanding now), we almost had no choice to buy software to help manage the behemoth we've become. We sampled some other cheaper software, but The Mortgage Office is clearly the best one out there. That doesn't mean it's perfect - I am not a big fan of the statements the software generates. For example, on an investor statement, the "interest paid in 2016" box at the top right of the statement shows the gross interest paid. I essentially want it to show the net interest paid (interest less servicing fees). There is an option to do that, but then the statement hides the servicing fees we charge our investors. I like to be transparent and show our investor what they are getting net, but also show them the servicing fees. To get this done The Mortgage Office wanted to charge huge sums of money to customize. I am also not a big fan of the investor statements in general, there are a lot of aesthetic issues that need to be fixed, but they refuse to do it unless I pay them. Regardless of the minor issues described above, the software is good and worth the money. My biggest gripe is with customer support. When you get the support team on the phone, they are incredibly polite and knowledgeable, and always solve my problems. I would give the 5 stars if I could. The reason I am giving them 2 stars is not because of them, they are great. They are just incredibly understaffed, and I've never gotten one of them on the phone. I have to leave a message, and they rarely get back to you same day. It usually takes 24-48 hours, which is just absurd in our business. I even told one of the owners that I am willing to pay a much higher monthly fee (it's about $175 per month for service) if they could staff properly and have people pick up the phone when you call. I would seriously pay about $500/month to make this possible. I am running a $150 million business, and I need to know that I can reach someone within minutes when I have a time sensitive question. This is the reason I would most likely not recommend this product. If they can resolve this issue I would give the company all 5 stars. ----- ### "TMO is wonderful" — 5.0/5 > **Nick** | *28 October 2024* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: It is so robust, but yet once you learn it so easy. > > **Cons**: We are in Indiana and TMO is in California, I do not like the 3 hour difference when dealing with the help Desk. However, that being said TMO does a wonderful job getting back with me as soon as possible. Sometimes they send corrective emails before I even get into the office. > > It is a good company, and even more important (at least to me) the staff are friendly and easy to deal with. ----- ### "Extraordinary" — 5.0/5 > **Erika** | *20 July 2021* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: TMO takes away a lot of the manual work required with our previous software. Productivity is important to us. This automates, simplifies, and clarifies borrower payments, lender disbursements, escrow management. It's incredible. Integration was definitely a project but only because of our starting point. We were operating so chaotically to just get by. The support team was incredibly helpful and still is incredibly helpful. If I could only list one reason why I'm happy with TMO, it would be support. So responsive, so knowledgeable, and friendly. > > **Cons**: Integration was definitely the most difficult part. The software we used before was absolutely the reason it was difficult. > > Five star experience. TMO is like staying at a nice hotel. Your expectations are exceeded, you're met with exceptional customer service, and you're confident and comfortable. ----- Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.ie/software/84138/the-mortgage-office?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/84138/the-mortgage-office) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data