Point of Rental Software

Pros

Windows based
Support team
Ease of use
Integrated website

Cons

Still working out the French translation

Pros

It's very comprehensive. The Elite system has a wide range of functionality and customization to fit your use case. The team is diligent about asking about your business, how it operates, and how its current processes so that they can fit POR to match your specific needs. They walk you through different processes and show you how to use the software for your needs, as opposed to just a general overview of how to do something, they customize all aspects to your company. Very personable onboarding and team. They are thorough and helpful and overall easy to work with.

Cons

Most notably, the cost. However, it is a very valuable investment. You get A LOT in the software, and it's not doubt worth the expense. There is a lot to learn, so be prepared for it to take some time to get used to, and to train others to use the system.

Alternatives Considered

Reasons for Switching to Point of Rental Software

Pros

Most of it works most of the time. There are many features which we'd like to use in a slightly different way but are frequently told that it can't do that. We've found a lot of value in paying to customize reports to meet our specific needs.

Cons

Getting anyone from support on the phone that can actually solve a problem is frustratingly tedious; they're all very nice, just not all helpful in a real way. Once you connect with someone who can solve an issue, they rock. We aren't impressed every time a human hears a suggestion/feedback and tells us to go add it to the peer voting system, generally that's why I'm communicating my needs/desires, not to go do it again or elsewhere. The sales team dropped so many balls on our account in the last year that I had to demand a new sales rep, who, due to all factors, delivered the information I was requesting a full three months later, eight months after I originally requested it.

Pros

Integrations, ease of use, many features, constantly evolving

Cons

Support is not good. Long hold times, inconsistent training on support, after hours support almost non-existent for a 24 hour business. Many times front line support is unaware of features and fixes and it is tough to speak to an experienced support person. Takes too long to get through, get calls back, and get support in the event of a catastrophic failure.

Pros

Took a while to get the installation process done, but now we have been using Syrinx for 2 years without any major issues. Driver app and scheduler are great.

Cons

Stock checks, both sales stock and fleet on mobile device would be very useful.When we signed up we were promised an account manager who would be in contact with us throughout our time with POR, we do not know who our account manager is and they have not made contact in just over 2 years.

Pros

I love that it is an easy system to use. I have used Party Track before and I love POR way more!

Cons

I wish the sorting was easier to use so that items that go together always show up on the contract without having to physically sort each contract. I also wish some of the reports were easier to figure out. I hate the updates all the time since we have had to physically do them. However, we are moving to the cloud in July, so I'm excited for that to happen!

Pros

The software offers a much greater control over our equipment assets and out construction supply inventory.

Cons

So far I haven't experienced too much that I would change.

Pros

Just when you think you know it all you find another way of processing something or there's another way to find the information you need.

Cons

Adjusting an invoice. The customer gets confused when they see a "C" invoice they assume it's a credit when it is an addition to the invoice.

Pros

Even though I spoke to a new customer service representative, he still provided excellent services, popping me on hold to check things he was not 100% sure of.
He was very polite and sorted out my enquiry very quickly.

Cons

N/A

Pros

The user interface operated very smooth, and was overall a quick product.

Cons

Their customer service aspect. It was impossible to get ahold of anyone, and issues usually took 1-2 weeks to get resolved.

Pros

Continuation Billing process, Day at a glance, Integrated Payment Processing, PO processing

Cons

Paying for optional module that do not work out after 1 month , no refund on balance of year term.

Pros

We previously used a server based POR Software and they began phasing out support for the product and talked us into moving to the Cloud Based Product. The new dashboard features are nice and we were already familiar with the basic functions of the program.

Cons

The issues I have come across in the cloud based program are losing connection on occasion throughout the day. Exporting reports from the system into an excel or crystal file can be tricky. Customer Support set up a folder for me to seamlessly export reports to and I keep having to call back because the pathway to that folder will be lost.

Pros

The search feature for both looking up Customers and Equipment.They are both easy to find what you are looking for.

Cons

My biggest concern personally with POR is that I don't like how reports are exported into Xcel. They don't transfer smoothly, there is too much excess that is not needed and it takes too long to remove it for the reports to be efficient.

Pros

Inventory management is a very big part of our POR experience. POR has a great inventory interface. Accurate billing.

Cons

POR appears to be working on an improved customer service experience. If they keep at it the service experience should improve. For now I would say the service side is lacking urgency / quick communication when issues are reported.

Pros

Program is easy to use after a short time of being exposed to it.Easy to navigate.

Cons

Only thing I do not like, is having to input first log in after it goes to “sleep “,

Pros

The dispatch module is by far the best I have seen. There is no doubt that POR has the edge on this part above every competitor. This feature alone can save your company a lot of money.

Cons

I feel the customer service has been affected the more and more companies that obtain POR.

Pros

Sales and Inventory Management is easy to manage

Cons

Rental side to invoice is Little complicated

Pros

The ease of finding a rental item and renting it.

Cons

Sometime confusing on which screen to find something

Pros

To be able to edit contracts in real time.

Cons

Customer service needs to improve. The last couple of years, customer service has been difficult to reach to get issues resolved in timely manner.

Pros

Easy to setup and easy to understand very adaptable

Cons

Basics is sometimes to basic, they always look for things to add.

Pros

The complexity of what's needed for our organisation to run, POR had found a way to enable those features.

Cons

Slow response rate to tickets. Escalation takes days

Pros

This is the gold standard of rental software.
Their support is legendary.
They have many years of experience in the industry.
Most of their staff come from the rental industry
Their software is very feature rich (more than anything else I've ever seen.
They have a wonderful system to manage availability of rental items
They are very responsive to requested features from their users.
New features are being added to allow customers pay and ask for quotes online.
Data can be pulled into other software for analysis and reporting.

Cons

Their support quality has suffered as they have grown very quickly in the past few years.
It is legacy software which makes it a bit less user friendly and difficult to learn.
It is required to be run on a Remote Desktop server. So, the full functionality is not available easily on mobile devices.

Pros

We were excited to get a rental software to help make things easy. Some of the items promised in sales presentation, didn't happen and lots of workarounds.

Cons

Difficult to implement and onboarding was not organized or helpful. Continues to not work for our business. Sloppy data flow and not good with reporting.

Pros

My first pro is the STAFF - always helpful and never make you feel like you are asking a dumb questions. Second, I love how that the software is user friendly. Third, the software has so much to offer. So whether you are a big firm or a very small firm like myself this software is a must.

Cons

I wish they were a little closer so I could go to conferences and training that they hold. Not that this is there fault - but it is the only Con I can come up with.

Pros

1. easy way to view equipment from multiple stores all at once2. easy way to track hard down equipment by setting up priorities3. PO/invoice management is a breeze4. mobile workforce is an absolute game changer in our industry. we are able to capture more income from customers using this feature to our advantage.5. the separation of hard down equipment vs just simple check in equipment is excellent.

Cons

1. dispatching and routing needs a major update. if you are needing a easy way to automatically add or building a recurring route for the day and or week then this feature is NOT for you. 2. adding items into a multi-store POR system and itemizing by part numbers is a chore.

Pros

We are so grateful for the help being just a phone call away when we come across an unusual situation with our rental order or we make a mistake and they spend the time to fix it for us. Best customer service help desk I’ve ever experienced!

Cons

It takes a while to understand and learn all the layers but with patience and help desk it can be learned.

Pros

Fairly easy to use. Solid organization.

Cons

Will frequently crash. Looking up maintenance can also bug out and show an empty log that will not go away until entire window is closed. UI and UX requires a lot of back and forth between pages to accomplish fairly simple tasks such as finding invoices/barcodes. Invoices are not in an obvious spot in between the log and notes. Learning curve is made higher due to back-and-forth menuing that is not obvious at first for newer users and employees. Prone to crashes during contract sign-up when taking too long. Photos don't show up at first in several menus (prepare item for send-out) and don't show until after item is sent out for received.

Pros

The ability to program and manage dynamic packages for our tent inventory was huge for us! The support we've received over the decade of being with POR has been excellent overall. Investing in this software really was a turning point in our companies growth and is something I wished we had done sooner.

Cons

We do not appreciate the current subscription model of the software. When we initially joined we were able to purchase our user licenses or modules, now for additional users or modules we are leased them.

Pros

Equipment management which includes all the associated consumables.

Cons

when adding new equipment to an open contract the software does not autofill the associated equipment for the new item e.g. A new hire contract for tower scaffolding will autofill the associated components but if an additional tower is added the software does not autofill the components required.There is no feature to invoice cash customers monthly for equipment on hire.

Pros

Being able to quickly create quotes in Essentials, adding the items and services the customer requests, and moving that contract through the reservation, order, and receiving stages, is critical to our business.Creating kits of items like tents, audio-visual gear for specific types of jobs, and items that must go together, like an oven and a propane tank, is efficient and effective.

Cons

There are limitations in the payment processing and connecting that to our accounting that make it necessary for us to use work-arounds.Creating and working with customers who all work for the same company also doesn't work very effectively, making it so we go ahead and create many customers for the same company and just try to remember to make all the settings the same.

Pros

Ease of use once you get used to operating the system make a rental happen in moments. The tracking of the hours in and out is also nice.

Cons

This is one of my only complaints with POR. Currently you are unable to send customers monthly statements for all past due invoices. Once you have selected the invoice for monthly statement you are no longer allowed to add it to next month's statement if the bill has still not been paid. This is a huge accounting nightmare that quite honestly is ridiculous it was not a standard feature when the program was built. We now have to build an excel spreadsheet and add all the unpaid invoices each month costing us more time and money that we hoped to save.

Pros

We are able to run 80% of our business completely using POR, however the 20% that we want to include and/or improve upon is difficult to figure out, as it is very difficult to find articles/help tasks to self teach, and the support team of POR is so busy it takes a long time to get answers from them!

Cons

Very few training features - we have to incorporate internal company knowledge and printouts for all new hires, which is very time consuming. Very few important suggestions of UInnovate seem to happen, other than being noted as considered for future implementation.

Pros

The ease of integration using the AEMP specification and the ease of configuring the integration within the POR software.

Cons

We have had no negative experience whatsoever.

Pros

It contains a broad spectrum of Rental Management Reports, and functional reservation methodologies.

Cons

The only short comings I experienced with the software is that the excel downloads were not written to properly align column rentals. We need to provide critical reports annually to our accounting firm and a lot of time is wasted cleaning up aliging column headings.We use the Item Categories for Marketing purposes.Item types need to be expanded to make integration to sales tax software easier.Make an item type for Externally Purchased ServicesMake an item type for Freight it distorts Sales Values .Your item type breakouts feed the Standard POR Sales Tax Report.We customized a Sales tax report to put |DEL keyed items into separate columns, but an item type breakout would better integrate Freight for State Sales Tax Matrixes.You should implement the Rental Bookings report I mapped out for POR 11 years ago. We have been using it and I speced it completely for ypu.

Pros

I like the ability to find items that are not always easily found. I like that there are multiple ways to do things so there is a lot of flexibility.

Cons

There are some big bugs that affect business. Credit card processing, which may not be POR's fault gets messed up constantly which doesn't allow to close for end of day. The support team is always hard to connect to. They are usually very helpful when you do finally connect, but connecting is the challenge. There are several bugs that don't let the correct buttons show up. There are more steps on Elite than on Expert to do the same things. It constantly disconnects from something and has to reconnect. Screens will bounce back and forth from foreground to background. There are plenty more things wrong I cannot think of.

Pros

LOVE that the program is Windows based and overall easy to use. Many features have been updated and added and the ongoing updates following customer input and feedback are extremely helpful. Being able to utilize the program in a "training mode" is also key when bringing on new personnel.

Cons

Point of Rental has experienced tremendous growth in the last few years. When we first acquired the software, calling in for support was no issue, and a person always answered the phone. Now, calling in for support takes you to a switchboard and you often have to leave a message and wait for a reply, and due to the growth, it sometimes takes lengthy time to get the right support person to help resolve your issue.

Pros

I like the ease of use. Easy to train people to use. Really like the support when it's needed.

Cons

In inventory and some other features, it would be nice to be able to customize the screens a bit more for managability.

Pros

"Items for Vendor" is very helpful once we understood properly how the function works with the min/max order in File Maintenance. The system is fairly simple once you understand how certain features are supposed to function.

Cons

A big part of my job is managing inventory and it is very easy for inventory to be off when it becomes a 4-5 step process to pull items from stock on contracts after receiving from a PO. It would be nice if there were a feature to pull directly after receiving instead of having to open a contract and manually pull items. Its a simple step but can be easily missed when there are a lot of parts coming in for several different contracts.

Pros

The many features of POR keep everything at your fingertips which is very useful in a busy rental equipment company.

Cons

I wish there was a class specifically for building reports. I have yet to figure out how to do this. I have been to two of the yearly conventions in hopes of this.

Pros

Ease of use is amazing. I've been in the rental industry for 19 years and have used multiple rental programs and Point of Rental is by far the most efficient and easiest to use.

Cons

I would like an option for equipment to go into a "hold" stage after it is returned instead of goig straight to green for available. This would help with reservations and fleet management.

Pros

Very easy to use, and if there are any problems, the customer support team are always on hand to assist.

Cons

Would be good if this was a cloud based system.

Pros

Ease of use. Once you learn how the software works, it's easy to teach others.

Cons

The customer support over the years has took a downward spiral. Only a few years ago, your call was answered and dealt with immediately, now your issued a ticket and most of the time called back, sometimes days after your call. Took over 2 months to get a price on an upgrade that's a ridiculous price.

Pros

for our rental inventory, it has saved us time and money. the billing cycle is fast and easy.

Cons

nothing that comes to mind, everything has been good.

Pros

Entering hire contracts and off hiring, and the driver schedules

Cons

When entering a new customer in the CRM I find that there is a lot of repetition. You add address and phone number of company and then contact person details which are the numbers and email you have already entered.

Pros

It is easy to use, and easy to train new personnel on. Once you have the basics of the program down, it pretty easy to dive deeper into the programming and start retrieving all the benefits of POR.

Cons

Personally, the mundane stuff like changing passwords every three months. I understand why but annoying.

Pros

Our last system was so old it was dying on us. Point of Rental made it easy for us to move from our old system to the new one. One of the most outstanding things about Point of Rental is the website. We have our rental website up within our store website. Also we really like the feature of being able to import images of the equipment before the contract goes out and importing the images when the equipment is brought back before the contract is closed. The help desk for this software has been overall been great.

Cons

In the beginning I had to watch a lot of tutorials on my own in order to figure out just exactly how to use it. Also I thought the integration with Paladin was going to be something completely different than how it is now.

Pros

The ease of the ability to edit and change item details, customer details, orders, etc.

Cons

When the credit batch does not match at end of day and some of the accounting options. Sometimes it gets stuck on a customer when the ID matches another user in the system. How it doesnt always recognize an existing customer when we import an online quote.

Pros

POR is very user friendly, and the IT department if very helpful.

Cons

POR and Web Pictures could be more easily shared.

Pros

Ease of training. Ability to monitor asset income

Cons

We need better integration between POR & Bookkeeping. Currently these is no integration between POR & QuickBooks