--- description: Review of MEX Maintenance Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: MEX Maintenance | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [HVAC Software](/directory/1552/hvac/software) > [MEX Maintenance](/software/84653/mex-maintenance) # MEX Maintenance Canonical: https://www.softwareadvice.ie/software/84653/mex-maintenance Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/84653/mex-maintenance?page=2) > MEX is a technician-first CMMS for mid-market asset-intensive, multi-site facilities and maintenance operations used across sectors such as across manufacturing, healthcare, government, education and more. Backed by more than 30 years of industry experience, MEX provides configurable maintenance and asset management software designed for organisations that need clear visibility and control over maintenance operations. Key capabilities and benefits: • Asset \& Maintenance Management: Track, organise, and optimise every asset from one central system. • Fleet Maintenance: Simplify fleet servicing, compliance, and maintenance tracking. • Preventative Maintenance: Plan, schedule, and automate maintenance to reduce downtime. • Work Order Management: Create, assign, and complete jobs with total visibility and control. • Reporting \& Analytics: Track performance, analyse trends, and export reports easily. Learn more at mex.com.au. > > Verdict: Rated **4.3/5** by 84 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 84 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TMA Systems - **Location**: Tulsa, US - **Founded**: 1988 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Pricing is based on the functionality and modules your organisation requires. Please reach out for a quote and additional pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Thai, Turkish - **Available Countries**: Australia, Canada, Fiji, France, Japan, New Zealand, Papua New Guinea, Samoa, Solomon Islands, Spain, Tonga, United Kingdom, United States, Vanuatu ## Features - API - Activity Dashboard - Alerts/Notifications - Asset Lifecycle Management - Asset Planning - Asset Tracking - Audit Trail - Automated Scheduling - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - Budgeting/Forecasting - Commercial Properties - Corrective and Preventive Actions (CAPA) - Cost Tracking - Customisable Forms - Customisable Reports - Customizable Fields - Data Import/Export - Depreciation Management ## Integrations (4 total) - MYOB Business - ProCal - SAP Enterprise Asset Management - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [HVAC Software](https://www.softwareadvice.ie/directory/1552/hvac/software) ## Related Categories - [HVAC Software](https://www.softwareadvice.ie/directory/1552/hvac/software) - [Fleet Maintenance Software](https://www.softwareadvice.ie/directory/1148/maintenance/software) - [Accounting Software for Small Business](https://www.softwareadvice.ie/directory/506/small-business/software) - [Farm Accounting Software](https://www.softwareadvice.ie/directory/289/agriculture-software/software) - [Building Maintenance Software](https://www.softwareadvice.ie/directory/4126/building-maintenance/software) ## Alternatives 1. [Fracttal One](https://www.softwareadvice.ie/software/413016/fracttal) — 4.6/5 (1773 reviews) 2. [MaintainX](https://www.softwareadvice.ie/software/116409/maintainx) — 4.8/5 (1031 reviews) 3. [Limble](https://www.softwareadvice.ie/software/34626/limblecmms) — 4.8/5 (752 reviews) 4. [eMaint CMMS](https://www.softwareadvice.ie/software/1926/emaint-x3) — 4.4/5 (390 reviews) 5. [Maintenance Connection](https://www.softwareadvice.ie/software/1781/maintenance-connection-facilities-management) — 4.4/5 (443 reviews) ## Reviews ### "MEX Maintenance Review" — 5.0/5 > **philip** | *13 March 2019* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: MEX is by far one of the best CMMS I've used so far in my career its functionality makes it an easy system to implement which intern gives eases of use to the end user (maintenance trades), Also regions is a great tool to setup multiple site locations across the business ensuring we have a standardised asset tree and control files, > > **Cons**: Mex today requires further development by giving you the ability to import rosters into your schedule which will give you better planning functionality > > MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more effectively by having trades onsite when required to carryout planned maintenance activities and not just be a breakdown team giving them more machine up-time. ----- ### "Use of MEX in Aged Care Facility" — 5.0/5 > **Grace** | *8 April 2024* | Facilities Services | Recommendation rating: 9.0/10 > > **Pros**: MEX enables to building a broad and robust Asset Register for all sites. It makes high number of routine maintenance jobs handle with ease, enables to send Work Orders that have customizable and editable fields. It builds data into various reports assisting with compliance, organizational requirements. Preventative maintenance scheduler details the schedule for a year. Contractor portal easily navigate WOs, helps to track WOs for contractors. Having MEX user guide and help videos are super helpful to navigate or trouble shooting. > > **Cons**: 1. MEX is not compatible with new outlook so unable to send WOs through new outlook. All MEX users employees have to revert back to old outlook version. 2. In MEX Ops, the Add request page does not have exit icon on the top left or right corner. The employees have to close the browser as there is no option. 3. In Contractor's portal, Contractors cannot see WOs that have been closed off. So, they ask for a report on closed jobs to double check on our end. They do have record of completed jobs but when it's closed off from our side, they can't view it. ----- ### "Great concept, poor execution" — 3.0/5 > **Chloe** | *8 April 2024* | Packaging & Containers | Recommendation rating: 2.0/10 > > **Pros**: The MEX suite means that we don't have to have multiple systems to perform the basic functions our business requires. > > **Cons**: The UI is about 20 years out of date, the user manual is riddled with mistakes and only provides basic information, the rest is locked behind a paywall. The support staff all have inconsistent training so they are constantly contradicting one another. MEX branding is in consistent, which combined with the user manual errors, makes the MEX team seem unpolished. I have contacted the support team regularly, with varying issues only to be told "oh that's not a bug, because I cant replicate it" or "We've known about that for a while, but there's no ETA on a fix" (Except for \[sensitive content hidden\], shes a wonderful help). Customizing MEX is a very clunky process, and has been vastly over complicated. Having the option to customize MEX is great on one hand, having to spend hours, or thousands of Dollars to make it happen, not so much. Especially when I have personally seen much better customization abilities with other companies just simplifying it down and making it easier for their users, rather that trying to give them the world at their fingertips and falling 20 years behind. (Look at HubSpots UI for Customisation). The contacts module needs a serious overhaul as it is extremely limited and riddled with bugs. (see HubSpots contacts/companies module) > > MEX is a great idea, but the execution is where it falls flat, plus locking everything behind a paywall is where it falls even flatter. MEX might be okay if our data was set up correctly in the initial implementation, but even just doing basic functions is a tedious process, let alone fixing 15+ years of botched and inconsistent data. It makes no sense to me why, in 2024, a system does not have a drag and drop customization interface or the ability to go into settings and click check boxes to determine access for security groups rather than having to individually locate each module, field and back door to give/remove access, or even the ability to use "quick edits" in ANY listing, or any field (including customs). ----- ### "Whakapapa Ski Area" — 5.0/5 > **Debbie** | *8 April 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: I like pretty much everything about Mex. I've been using it since 2014. Today there's no way I could manage the huge volume of work thats involved in executing the preventative and repair work that keeps our assets compliant and in good working condition. We can keep an eye on everything and are able to recognise when we need to replace an asset before current fails entirely. Your support team are awesome. > > **Cons**: I would like to be better educated about report writing or modifying reports. Its not something I do very often and always need support if I need something changed or modified. One suggestion I do have is when I'm working in the Work Order Listing, which is often, if I close a work order I lose my place because there is no highlighted (in blue) line of where I was last at like it does when you print a work order from the list. I understand that when you close a work order it disappears from the list but it would be helpful if a way could be found to perhaps highlight the work order line preceding the one that was just closed. > > Very good, it does everything I need it to. There features I dont use that I intend to learn about. My job is very busy so finding the time to spend upskilling myself is difficult. ----- ### "Very effective and easy CMMS" — 4.0/5 > **Max** | *26 March 2024* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: Very intuitive user interface. while some icons could be confusing (ex: Details/Search) it is very easy to find your marks and being autonomous in navigating. We appreciate the possibility to tune the interface, having access to control files that allow us to gain and of course the possibility to have a mobile access > > **Cons**: There is still improvement as the system has a "Logic" approach. You have to quite the page you are one to fetch an info somewhere else. It will be useful to be able to navigate through the top tabs without quitting/saving the work. Finally While there are plenty of very useful fields, it would have been interesting to included in the commisionning time a schedule to tune Front end/back End to facilitate report creation. > > Very positive. they provided a very good support for the training and the development of our infrastructure. They have a set of skilled people that are aware of the reality of what is an industrial site ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/84653/mex-maintenance?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/84653/mex-maintenance) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data