--- description: Review of Sunwave Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Sunwave | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Mental Health EHR Software](/directory/16/mental-health-emr-billing-software/software) > [Sunwave](/software/84926/sunwave-emr) # Sunwave Canonical: https://www.softwareadvice.ie/software/84926/sunwave-emr Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/84926/sunwave-emr?page=2) > Sunwave EMR is a cloud-based electronic medical record solution, which helps small to large healthcare organizations manage patient details and automate clinical workflows. It includes treatment plans, clinical notes and ASAM forms, which enable medical staff to handle placement, stay, discharge and nursing of patients. The HIPAA-compliant solution allows employees to customize patient forms as per workflows using WYSIWYG form builder tool and receive notifications for due ones after conducting audits on charts. Sunwave EMR helps facilities streamline the admission process for recurring patients by auto-populating details in the form. Physicians can also monitor the monthly medication history of patients, receive alerts for medications prescribed, and track any out of schedule medicines before starting treatments. Pricing for the solution is available on request and support is provided via online measures. > > Verdict: Rated **4.4/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 36 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sunwave - **Location**: Delray Beach, US - **Founded**: 2015 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Appointment Scheduling - Calendar Management - Charting - Chat/Messaging - Claims Management - Claims Scrubbing - Client Database - Client Portal - Clinic Interoperability - Clinical Notes - Coding Assistance - Communication Management - Compliance Tracking - Confirmations/Reminders - Customisable Forms - Customisable Reports - Customisable Templates ## Integrations (8 total) - CTM - CallRail - Five9 - PayPal - Stripe - Twilio - WordPress - authorize.net ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Mental Health EHR Software](https://www.softwareadvice.ie/directory/16/mental-health-emr-billing-software/software) ## Related Categories - [Mental Health EHR Software](https://www.softwareadvice.ie/directory/16/mental-health-emr-billing-software/software) - [Therapy Software](https://www.softwareadvice.ie/directory/3729/therapy/software) - [Therapy Notes Software](https://www.softwareadvice.ie/directory/3733/therapy-notes/software) - [Medical Tools](https://www.softwareadvice.ie/directory/4527/medical/software) - [Mental Health Software](https://www.softwareadvice.ie/directory/4548/mental-health/software) ## Alternatives 1. [Carepatron](https://www.softwareadvice.ie/software/241061/care-patron) — 4.4/5 (859 reviews) 2. [EHRYourWay](https://www.softwareadvice.ie/software/3789/ehryourway) — 4.9/5 (529 reviews) 3. [TheraNest](https://www.softwareadvice.ie/software/390303/theranest) — 4.4/5 (1056 reviews) 4. [Alleva](https://www.softwareadvice.ie/software/365334/alleva) — 4.5/5 (282 reviews) 5. [SimplePractice](https://www.softwareadvice.ie/software/81975/simplepractice) — 4.6/5 (2828 reviews) ## Reviews ### "Sunwave usage" — 5.0/5 > **Jill** | *26 August 2026* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and personalize for facility use. It doesn’t matter the clinical role there it is easy it works > > **Cons**: Having to authenticate every time I enter the platform. I think just a password would be good enough. > > It has been good\! It is easy for staff to use. I have personalized it for my own use so it works for what I need ----- ### "Modern looking and easy to use EMR" — 5.0/5 > **Cameron** | *18 October 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: There are so many things. The product is the most modern looking ehr. We love the patient timeline, the LIA AI tool, and their new medications and prescription module. But most of it, the people behind it all. > > **Cons**: There are no concerns with Lightning Step. They've always listened to our feedback and allowed for constructive discussions. > > I would rank the overall experience 5 stars. The sales process was easy and the transition to implementations was smooth. We had a great implementation. ----- ### "Huge Disappointment. Do not recommend." — 2.0/5 > **Innis** | *6 February 2026* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: Lightning Step is less expensive than competitors, though you have to realize you will get what you pay for and need to set realistic expectations. It is not a fancy sports car. It is a '96 Hyundai. > > **Cons**: Our implementation is a disaster, with us being told incorrect/inaccurate information for setup and ongoing use. Customer support is poor, the answers change week to week depending on who you speak to, and base elements in the product don't work. Clinical staff are blind to critical pieces of patient care, management is unable to access key information to successfully run a practice, and revenue cycle is severely hampered because of poor LS setup and mixed messages for support. > > We would not recommend this to anyone. It is a disaster. Based on other positive feedback from a year or more ago, we are assuming that Lightning Step has no resources to appropriately support and maintain its product. Sunwave's purchase of Lightning Step could lead to improvements, but the lack of basic support or any sense of urgency would indicate it plans to simply use LS for parts. ----- ### "Refreshing to see EHR innovation" — 5.0/5 > **Marty** | *10 July 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: How quickly they bring solutions to our day-to-day problems. They have really focused on innovating. > > **Cons**: With so many new things released in the product, sometimes it's hard to keep up. Would love to have more communication and documentation so we can adopt them all. > > They focus on true partnership. They hear us and they innovate. They always stop us from telling them what features we need, and they try to understand our business pain points. ----- ### "Best Behavioral Health EMR\!" — 5.0/5 > **Mary** | *21 January 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I love what Lightning Step has done over the last year and a half. They focus on innovation and treat us as partners. We are an organization with multiple levels of care. Using Lightning Step, their AI tool (I think they call it Lia), and their telehealth allowed us to provide care in inpatient, residential, and outpatient settings. > > **Cons**: I love everything about them. They provide the most value at the best price. > > I thought Lightning Step was going to fall behind the competion like Kipu and Sunwave. But they surprised us with their focus on their product, and their direct partnership with us. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/84926/sunwave-emr?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/84926/sunwave-emr) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data