--- description: Review of Tray Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Tray | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Retail POS Systems](/directory/4562/retail/software) > [Tray](/software/86273/tray) # Tray Canonical: https://www.softwareadvice.ie/software/86273/tray Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/86273/tray?page=2) > TRAY is a cloud-based software platform that enables service on-demand for merchants in the Family Entertainment, Amusement and Restaurant industries. The product suite includes point of sale, self-order kiosks, online ordering, electronic waivers, a mobile app and party booking and reservations. TRAY extends its functionality with integration options that provide automated email marketing, inventory, cashless gaming cards and third-party online ordering. Additionally, TRAY’s kiosks can be integrated with many leading point of sale systems, allowing merchants to enable self-service without having to replace their existing technology infrastructure. Because TRAY’s platform was designed with self-service in mind, kiosks feature an intuitive and attractive image-driven interface. Customization options allow the kiosks to be an extension of the merchant’s brand from start to checkout. The scalable platform is suitable for a single-location operator as well as larger enterprise clients. Services are available on a monthly basis with 24/7 support. > > Verdict: Rated **3.2/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.2/5** | 6 Reviews | | Ease of Use | 3.5/5 | Based on overall reviews | | Customer Support | 3.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Vendsy - **Location**: Scottsdale, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$89.00 - **Pricing model**: Per Feature - **Pricing Details**: TRAY starts at $89 per month. Contact TRAY for more pricing information. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Alerts/Escalation - Barcode/Ticket Scanning - Browsing Restrictions - Customer Accounts - Customisable Branding - Customizable User Interface - Data Synchronisation - Delivery Management - Digital Signage - Digital Signature - Discount Management - Electronic Signature - Email Marketing - Employee Management - For Restaurants - Gift Card Management - Inventory Management - Loyalty Program - Mobile Access ## Integrations (11 total) - Altametrics - Displai - Marketman - Olo - Ordermark - PAR Punchh - Recurly - Rosnet - SVS cs - Skillsoft - Worldpay for Enterprise ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Retail POS Systems](https://www.softwareadvice.ie/directory/4562/retail/software) ## Related Categories - [Retail POS Systems](https://www.softwareadvice.ie/directory/4562/retail/software) - [Android Kiosk Software](https://www.softwareadvice.ie/directory/4706/android-kiosk/software) - [Restaurant POS Software](https://www.softwareadvice.ie/directory/41/restaurant-pos-software/software) - [POS Systems](https://www.softwareadvice.ie/directory/210/web-based-point-of-sale-software/software) - [Mobile Point of Sale Systems Software](https://www.softwareadvice.ie/directory/1400/mpos/software) ## Alternatives 1. [Epos Now](https://www.softwareadvice.ie/software/21000/epos-now) — 3.8/5 (713 reviews) 2. [Clover](https://www.softwareadvice.ie/software/61761/clover) — 3.8/5 (568 reviews) 3. [SpotOn](https://www.softwareadvice.ie/software/96536/spoton-restaurant) — 4.3/5 (368 reviews) 4. [Lightspeed Restaurant](https://www.softwareadvice.ie/software/422883/lightspeed-restaurant) — 4.4/5 (214 reviews) 5. [Lavu](https://www.softwareadvice.ie/software/3311/lavu) — 4.2/5 (257 reviews) ## Reviews ### "Tray, backend and frontend" — 4.0/5 > **Kim** | *28 January 2024* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: I love how much it is suggested to facilitate towards the purpose of integration and collaboration within all the community groups > > **Cons**: There is nothing worse the being fickle minded > > Not only do I believe tray is a scam I know it is ----- ### "Ótima plataforma de e-commerce, porém com sistema de pagamentos defasado." — 4.0/5 > **Marcio** | *8 May 2023* | Furniture | Recommendation rating: 5.0/10 > > **Pros**: A Tray tem uma grande gama de integrações com marketplaces. Sistema de kits muito bom de trabalhar e configurar, porém ainda não exporta para todos os marketplaces. > > **Cons**: Sistema de pagamento com poucas opções disponíveis, basicamente você fica refém da Vindi. Cache da loja é péssimo, com facilidade leva mais de 2 horas para atualizar. Configuração não é tão simples, precisa já ter um pouco de conhecimento em sistemas. Cobrança de percentual nas vendas em marketplaces. > > É boa, mas assim que possível irei migrar para outra plataforma. ----- ### "Putting the POS in POS." — 1.0/5 > **Jonathan** | *1 March 2022* | Entertainment | Recommendation rating: 0.0/10 > > **Pros**: Not much was to be liked. The customer facing kiosk UI was OK - when working. > > **Cons**: Honestly about everything. This is the worst technology orientated company I have ever worked with. > > As likely one of the longest Tray user they have ever had – I thought writing a review on our experience with them from 2018 – 2022 would be pertinent. Originally the idea of self-ordering kiosks seemed awesome, and it had some perks. We chose to deploy 24 self ordering kiosks at our location all powered by CAT 6 Poe. This is the only reason we stayed with them as long as we did. There was significant investment into the technology solution – which since has been replaced by QR ordering (thank god). Tray by far has been the worst company I have ever dealt with from a customer and technical support stand point. I have a google drive folder dedicated to videos I would send Tray on the various technical issues we experienced through the years. Many still issues now, or ignored, or not even responded to. In fact at one point I believe they didn’t have any form of technical support for approximately 6 months – no one to call or email – literally no one. Rumored this was when they about went out of business, which I think has been a few times. I have literally never found another company that is as unprofessional, lacking of support of any nature and as catastrophically bad at “business” as Tray. It is impressive how poorly they operate. This probably leads to why most companies that I know that adopted them early (like us) left that sinking ship far before we did. ----- ### "Finally, a POS and kiosk that can deliver..." — 5.0/5 > **Jaylynn** | *22 January 2020* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: The best thing about TRAY is how easy it is to use and train people on. It helps manage all of our events and our sales. > > **Cons**: Deployment can take about 30 days, but once it is up and running, it is super easy to make changes. > > I had a great experience, everyone on their team is easy to work with and really nice. Their support is 24/7 which is perfect for our business. ----- ### "Pra começar um e-commerce é a melhor ferramenta" — 4.0/5 > **Larissa Gabrielle** | *6 February 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Integrações, relatórios de venda, usabilidade da ferramenta > > **Cons**: O que eu menos gosto é o tempo de 12 meses que os relatórios podem pegar dados, então se eu quero analisar um ano comparado com outro não dá pq a soma fica em 24 meses e a exportação demora muuuuuitoIntegração com GA4 tbm não está funcionando direito e demorou muito ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/86273/tray?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/86273/tray) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data