--- description: Review of Sprinklr Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Sprinklr | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Social CRM Tools](/directory/403/social-crm/software) > [Sprinklr](/software/86501/sprinklr-marketing) # Sprinklr Canonical: https://www.softwareadvice.ie/software/86501/sprinklr-marketing Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/86501/sprinklr-marketing?page=2) > Sprinklr is the definitive AI-native customer experience management platform, built to help the world's biggest brands deliver extraordinary experiences across every touchpoint. Its Unified-CXM approach breaks down silos by connecting conversations across marketing, insights, social, and customer service on one platform, so customer-facing teams can collaborate seamlessly and act on a single, real-time source of truth. With over a decade of AI purpose-built for customer experience infused into every workflow, Sprinklr helps enterprises unify their teams, tools, data, and channels, elevate every interaction with human-AI collaboration, and turn customer experience into a lasting competitive edge. > > Verdict: Rated **4.2/5** by 94 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 94 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sprinklr - **Founded**: 2007 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Custom, quote-based pricing - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hungary, India, Italy, Jersey, Luxembourg, Monaco, Netherlands, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain and 5 more ## Features - @mentions - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Planning - Activity Tracking - Activity/News Feed - Advertising Management - Advocate Management - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Audience Engagement - Audience Targeting - Augmented Analytics - Auto-Dialer - Automated Publishing ## Integrations (54 total) - AI Virtual Avatar - Adjust - Adobe Analytics - Adobe Commerce - Adobe Experience Manager - AppsFlyer - Aprimo Digital Asset Management - BL.INK - Bazaarvoice - Beckon - Bitly - Bynder - Canary - Coveo Relevance Cloud - Discourse ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Social CRM Tools](https://www.softwareadvice.ie/directory/403/social-crm/software) ## Related Categories - [Social CRM Tools](https://www.softwareadvice.ie/directory/403/social-crm/software) - [iPad CRM Software](https://www.softwareadvice.ie/directory/433/ipad/software) - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) - [Call Center Workforce Management Software](https://www.softwareadvice.ie/directory/1855/workforce-management-optimization/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) ## Alternatives 1. 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[Hootsuite](https://www.softwareadvice.ie/software/137620/hootsuite) — 4.4/5 (3803 reviews) ## Reviews ### "The essential tool to successfully manage my company's social networks" — 5.0/5 > **Marina** | *28 July 2023* | Internet | Recommendation rating: 9.0/10 > > **Pros**: What I liked the most is its ability to provide an exhaustive analysis of my social networks and the digital channels of my company. > > **Cons**: I think it would be very beneficial to have better guidance and training to be able to take full advantage of all the features. > > I can schedule and post my content efficiently, monitor interactions with my followers, and respond to their comments and messages in real time. ----- ### "Sprinkler Review" — 4.0/5 > **Junior** | *23 December 2025* | Accounting | Recommendation rating: 7.0/10 > > **Pros**: Integrates social media management, engagement, listening, analytics, publishing, customer service, and AI-powered features . > > **Cons**: Setup can be complex and time-consuming; mixed reviews on support responsiveness. May be overkill (and too costly/complex) for small or mid-sized businesses. > > Sprinklr is highly regarded for enterprise-scale social and CX management, with strong analyst recognition and feature depth, but it often criticized for usability, cost, and suitability outside of large-scale operations. ----- ### "Extremely Useful...When it Works" — 3.0/5 > **Mary Grace** | *14 April 2022* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: This tool has so many layers to it that I don't have to look anywhere else when searching for engagement analytics. > > **Cons**: The amount of times in our chat that I see "Sprinklr is down" does not give an excellent credit to the tool. It also doesn't keep up to date very well with changing platform features (no Reels insights). > > We rely on our tools for so heavily at our agency, that work stops when a tool isn't working properly. So most of the time, when it's working, it does what we need it to do. It has many of the insights we need and connects to the platforms we need to engage on. ----- ### "Reliable and Accurate" — 5.0/5 > **Hannah** | *2 September 2024* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: I like the I can plan ahead with content through using the scheduling feature and can use the analytics to better prepare future strategy. > > **Cons**: The analytics could be broken down to be more specific. > > I would continue to use this over other software because of scheduling alone and the fact that it is reliable. ----- ### "Reliable tool to have control all over the social media" — 5.0/5 > **Adam** | *25 October 2020* | Import & Export | Recommendation rating: 8.0/10 > > **Pros**: No more struggling on running different social media pages TWITTER + FACEBOOK + INSTAGRAM it combines all of them in one Content scheduling for the full month it's a big plus for the companies that run multiple platform and pages. The tracking dashboard made easy. Sharing contents across different platforms + Social listening Boards creator for storing photos, videos, and so on. > > **Cons**: A small lag problem. Would be better if the lag gets fixed a little but it still works perfectly for me > > We a company that runs a bunch of social media pages, to have this power of controlling all-in-one page it's an extremely powerful tool. Sprinklr just makes your workflow easier with their service, never thought I will find something like this software. A huge thanks for making everything simple and clean. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/86501/sprinklr-marketing?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/86501/sprinklr-marketing) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data