--- description: Review of Sprinklr Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Sprinklr | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Social CRM Tools](/directory/403/social-crm/software) > [Sprinklr](/software/86501/sprinklr-marketing) # Sprinklr Canonical: https://www.softwareadvice.ie/software/86501/sprinklr-marketing Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/86501/sprinklr-marketing?page=2) > Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management, enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises including Microsoft, P\&G, Samsung, and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. > > Verdict: Rated **4.3/5** by 91 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 91 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Sprinklr - **Founded**: 2007 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Custom, quote-based pricing - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hungary, India, Italy, Jersey, Luxembourg, Monaco, Netherlands, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain and 5 more ## Features - @mentions - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Planning - Activity Tracking - Activity/News Feed - Advertising Management - Advocate Management - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Audience Engagement - Audience Targeting - Augmented Analytics - Auto-Dialer - Automated Publishing ## Integrations (56 total) - Adjust - Adobe Analytics - Adobe Commerce - Adobe Experience Manager - AppsFlyer - Aprimo Digital Asset Management - BL.INK - Bazaarvoice - Beckon - Bitly - Bynder - Canary - Coveo Relevance Cloud - DaveAI - Discourse ... and 41 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Social CRM Tools](https://www.softwareadvice.ie/directory/403/social-crm/software) ## Related Categories - [Social CRM Tools](https://www.softwareadvice.ie/directory/403/social-crm/software) - [iPad CRM Software](https://www.softwareadvice.ie/directory/433/ipad/software) - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) - [Call Center Workforce Management Software](https://www.softwareadvice.ie/directory/1855/workforce-management-optimization/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) ## Alternatives 1. 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[Marketing 360](https://www.softwareadvice.ie/software/141364/marketing-360) — 4.5/5 (1149 reviews) ## Reviews ### "Reliable and Accurate" — 5.0/5 > **Hannah** | *2 September 2024* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: I like the I can plan ahead with content through using the scheduling feature and can use the analytics to better prepare future strategy. > > **Cons**: The analytics could be broken down to be more specific. > > I would continue to use this over other software because of scheduling alone and the fact that it is reliable. ----- ### "The essential tool to successfully manage my company's social networks" — 5.0/5 > **Marina** | *28 July 2023* | Internet | Recommendation rating: 9.0/10 > > **Pros**: What I liked the most is its ability to provide an exhaustive analysis of my social networks and the digital channels of my company. > > **Cons**: I think it would be very beneficial to have better guidance and training to be able to take full advantage of all the features. > > I can schedule and post my content efficiently, monitor interactions with my followers, and respond to their comments and messages in real time. ----- ### "Extremely Useful...When it Works" — 3.0/5 > **Mary Grace** | *14 April 2022* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: This tool has so many layers to it that I don't have to look anywhere else when searching for engagement analytics. > > **Cons**: The amount of times in our chat that I see "Sprinklr is down" does not give an excellent credit to the tool. It also doesn't keep up to date very well with changing platform features (no Reels insights). > > We rely on our tools for so heavily at our agency, that work stops when a tool isn't working properly. So most of the time, when it's working, it does what we need it to do. It has many of the insights we need and connects to the platforms we need to engage on. ----- ### "Reliable tool to have control all over the social media" — 5.0/5 > **Adam** | *25 October 2020* | Import & Export | Recommendation rating: 8.0/10 > > **Pros**: No more struggling on running different social media pages TWITTER + FACEBOOK + INSTAGRAM it combines all of them in one Content scheduling for the full month it's a big plus for the companies that run multiple platform and pages. The tracking dashboard made easy. Sharing contents across different platforms + Social listening Boards creator for storing photos, videos, and so on. > > **Cons**: A small lag problem. Would be better if the lag gets fixed a little but it still works perfectly for me > > We a company that runs a bunch of social media pages, to have this power of controlling all-in-one page it's an extremely powerful tool. Sprinklr just makes your workflow easier with their service, never thought I will find something like this software. A huge thanks for making everything simple and clean. ----- ### "My social media audience and clients get the right content, Sprinklr has really improved my traffic." — 5.0/5 > **Rono** | *21 July 2023* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: I love how the Sprinklr team were intentional in their user interface design, it is intuitive and quite easy to use. > > **Cons**: Sprinklr sometimes fail to provide timely support for ticket issues, they should improve in this. > > My brand has grown exponentially\! I'd be selfish not to appreciate Sprinklr. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/86501/sprinklr-marketing?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/86501/sprinklr-marketing) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data