--- description: Review of Birdeye Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Birdeye | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [AI Content Creation Platforms](/directory/5340/ai-content-generation-platforms/software) > [Birdeye](/software/86768/birdeye) # Birdeye Canonical: https://www.softwareadvice.ie/software/86768/birdeye Page: 1 / 29\ Next: [Next page](https://www.softwareadvice.ie/software/86768/birdeye?page=2) > Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. > > Verdict: Rated **4.7/5** by 705 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 705 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Mexico, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - @mentions - AI Copilot - AI Writing Assistant - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Audience Targeting - Augmented Analytics - Automated Publishing - Automated Responses - Autoresponders - Benchmarking - CRM - CRM Integration - Calendar Management - Campaign Analytics ## Integrations (112 total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... and 97 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Content Creation Platforms](https://www.softwareadvice.ie/directory/5340/ai-content-generation-platforms/software) ## Related Categories - [AI Content Creation Platforms](https://www.softwareadvice.ie/directory/5340/ai-content-generation-platforms/software) - [Social Media Marketing Tools](https://www.softwareadvice.ie/directory/3905/social-media-marketing/software) - [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software) - [Social Media Monitoring Software](https://www.softwareadvice.ie/directory/4221/social-media-monitoring/software) - [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software) ## Alternatives 1. [ReputationStacker](https://www.softwareadvice.ie/software/302386/reputationstacker) — 4.9/5 (57 reviews) 2. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1205 reviews) 3. [Brand24](https://www.softwareadvice.ie/software/24347/brand24) — 4.7/5 (255 reviews) 4. [GiveMe5.ai](https://www.softwareadvice.ie/software/186583/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Hootsuite](https://www.softwareadvice.ie/software/137620/hootsuite) — 4.4/5 (3801 reviews) ## Reviews ### "Great software for any small business" — 5.0/5 > **Shrina** | *28 March 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. > > **Cons**: The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both > > My overall experience has been great and I would highly recommend it ----- ### "Good for managing online reputation" — 5.0/5 > **Isla** | *11 April 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The integrated review management and social media posting is pretty solid. We've seen a noticeable uptick in engagement since we started using it consistently for responding to customers and sharing updates. > > **Cons**: Honestly, the mobile app could be a bit more intuitive. Sometimes navigating between different sections feels a bit clunky, and I find myself wishing it was faster to access certain features when I'm out of the office. ----- ### "Excellent Service, a must have for dental offices" — 5.0/5 > **Elijah** | *28 June 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The software is extremely user friendly. It takes the place of an entire team member if you ask me. > > **Cons**: The app needs some tweeks, but thats all I would say. > > Very Satisfied ----- ### "Powerful SEO and Review Management Platform" — 5.0/5 > **Susana** | *20 May 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Birdeye is an excellent tool for managing local SEO and reputation. We’ve seen major improvements in our visibility across search engines and directories. The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place. We use it with all our clients and have seen significant improvements. It is so simple to use. It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews. > > **Cons**: The dashboard can feel a little overwhelming at first due to the number of features, but once you're familiar with it, it’s extremely powerful. A bit more customization for reporting would be great. > > Our overall experience has been fantastic. Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses. We've noticed more reviews, better Google rankings, and stronger engagement. Their support team is responsive and knowledgeable, which makes setup and troubleshooting easy. ----- ### "Highly recommend" — 5.0/5 > **Lacy** | *4 September 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. > > **Cons**: We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. > > Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling. ----- Page: 1 / 29\ Next: [Next page](https://www.softwareadvice.ie/software/86768/birdeye?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/86768/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data