--- description: Review of Birdeye Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Birdeye | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Social Media Marketing Tools](/directory/3905/social-media-marketing/software) > [Birdeye](/software/86768/birdeye) # Birdeye Canonical: https://www.softwareadvice.ie/software/86768/birdeye Page: 1 / 29\ Next: [Next page](https://www.softwareadvice.ie/software/86768/birdeye?page=2) > Birdeye is an AI-based conversational tool designed to interact with website visitors. It answers questions, schedules appointments, and captures leads automatically, even outside business hours. This solution is suitable for multi-location businesses in industries such as automotive, healthcare, financial services, real estate, and retail, enabling continuous engagement with website visitors. The system includes a customizable chat widget that aligns with brand identity through personalized messaging and styling options. It features smart handoff capabilities to transfer conversations to live agents when necessary while collecting visitor contact information without requiring pre-chat forms. A knowledge base setup allows the platform to generate accurate responses by using content from frequently visited website pages and AI-refined FAQs. Conversations are organized in a centralized inbox that filters interactions by location, time, or type for streamlined management. AI writing assistance supports agents by summarizing lengthy conversations and generating tailored responses. If visitors leave the website, conversations can continue via text messaging. Performance tracking tools provide insights into chat effectiveness, with filtering options based on location or user. > > Verdict: Rated **4.7/5** by 702 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 702 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Mexico, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - @mentions - AI Copilot - AI Writing Assistant - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Audience Targeting - Augmented Analytics - Automated Publishing - Automated Responses - Autoresponders - Benchmarking - CRM - Calendar Management - Campaign Analytics - Campaign Management ## Integrations (113 total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... and 98 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Social Media Marketing Tools](https://www.softwareadvice.ie/directory/3905/social-media-marketing/software) ## Related Categories - [Social Media Marketing Tools](https://www.softwareadvice.ie/directory/3905/social-media-marketing/software) - [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software) - [Social Media Monitoring Software](https://www.softwareadvice.ie/directory/4221/social-media-monitoring/software) - [Conversational Marketing Platforms](https://www.softwareadvice.ie/directory/4671/conversational-marketing/software) - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) ## Alternatives 1. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1202 reviews) 2. [Brand24](https://www.softwareadvice.ie/software/24347/brand24) — 4.7/5 (254 reviews) 3. [GiveMe5.ai](https://www.softwareadvice.ie/software/186583/GiveMe5-ai) — 4.7/5 (86 reviews) 4. [ReputationStacker](https://www.softwareadvice.ie/software/302386/reputationstacker) — 4.9/5 (43 reviews) 5. [Hootsuite](https://www.softwareadvice.ie/software/137620/hootsuite) — 4.4/5 (3795 reviews) ## Reviews ### "Great software for any small business" — 5.0/5 > **Shrina** | *28 March 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. > > **Cons**: The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both > > My overall experience has been great and I would highly recommend it ----- ### "Great App\!" — 5.0/5 > **Katie** | *17 April 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Compiles all our reviews and messages from our customers in one app. > > **Cons**: When messaging a guest through the chat, pictures are slow to load. ----- ### "Excellent Service, a must have for dental offices" — 5.0/5 > **Elijah** | *28 June 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The software is extremely user friendly. It takes the place of an entire team member if you ask me. > > **Cons**: The app needs some tweeks, but thats all I would say. > > Very Satisfied ----- ### "Powerful SEO and Review Management Platform" — 5.0/5 > **Susana** | *20 May 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Birdeye is an excellent tool for managing local SEO and reputation. We’ve seen major improvements in our visibility across search engines and directories. The platform makes it easy to request and respond to reviews, monitor listings, and track performance—all in one place. We use it with all our clients and have seen significant improvements. It is so simple to use. It even has AI reviews, surveys, and campaigns that help us reduce labor work and reach the leads more easily to get good reviews. > > **Cons**: The dashboard can feel a little overwhelming at first due to the number of features, but once you're familiar with it, it’s extremely powerful. A bit more customization for reporting would be great. > > Our overall experience has been fantastic. Birdeye has become a key part of our digital marketing strategy, especially for multi-location businesses. We've noticed more reviews, better Google rankings, and stronger engagement. Their support team is responsive and knowledgeable, which makes setup and troubleshooting easy. ----- ### "Highly recommend" — 5.0/5 > **Lacy** | *4 September 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. We have always had great customer support anytime we had a question regarding our account. > > **Cons**: We don't have anything we don't like about Birdeye. Our experience over the past 5 years has been great. > > Our overall experience with Birdeye has been great and we are happy we found them. Before we found Birdeye our online reviews were really struggling. ----- Page: 1 / 29\ Next: [Next page](https://www.softwareadvice.ie/software/86768/birdeye?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/86768/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data