--- description: Review of Pure Chat Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Pure Chat | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Pure Chat](/software/86894/pure-chat) # Pure Chat Canonical: https://www.softwareadvice.ie/software/86894/pure-chat Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/86894/pure-chat?page=2) > Pure Chat is a live chat platform designed to let small and midsize businesses add live chat functionality to websites. It integrates with a variety of website management platforms, including Wordpress, Squarespace, Shopify and Joomla. This solution focuses strictly on live chat and allows businesses to connect with online audiences. The interfaces for both customers and agents include many customization options to ensure that Pure Chat matches the look and feel of the company’s website. It also offers KPI tracking and monitoring tools for administrators to have a business overview at all time. Pure Chat offers a limited free trial, along with a two-tiered service plan. Both tiers are priced per user per month and include unlimited chats, branded widgets and either one-year limited or unlimited chat transcript histories. Pure Chat is a cloud-deployed service and requires no additional on-site hardware installation. > > Verdict: Rated **4.6/5** by 337 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 337 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pure Chat - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free: Unlimited Live Chat - Includes 3 Users/Operators Growth: $39/month PRO: $79/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - CRM - Canned Responses - Chat/Messaging - Customisable Branding - File Sharing - Interaction Tracking - Mobile Access - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Reporting/Analytics - Search/Filter - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing ## Integrations (8 total) - Google Analytics 360 - HubSpot CRM - Keap - Shopify - Squarespace - Weebly - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) ## Alternatives 1. [WhatsApp](https://www.softwareadvice.ie/software/285733/whatsapp) — 4.7/5 (16444 reviews) 2. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24183 reviews) 3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1727 reviews) 4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1787 reviews) 5. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Best things in life are free." — 5.0/5 > **Femi** | *31 July 2019* | Accounting | Recommendation rating: 9.0/10 > > **Pros**: It's amazing how a an efficient and effective tool like this is available for Zilch. Plugin us readily available in WordPress and takes seconds to download and install. > > **Cons**: When you have an app with many features available for free, it is difficult to find any drawbacks ----- ### "Another great software approach to citizenship, making the difficult very easy." — 5.0/5 > **Doriangel** | *3 July 2018* | Recommendation rating: 10.0/10 > > **Pros**: Complemented by other software we increase the range of attention to citizens suffering from health diseases. With a real-time attention, having schedules and a qualified staff, we serve people according to their doubts and complaints. We also find it very important the solutions that Pure Chat offers us to personalize the different sessions, making the attention personalized and with case knowledge. > > **Cons**: Thanks to the permanent use of this software, and the tests we have done in relation to the number of people served, the time and the quality of the service, we have no contra in relation to this software. > > Pure Chat is an excellent software for the attention of citizens in real time. His rapport with the daily tasks of our management has made Pure Chat vital to serve the general public, as well as allowing us to systematize the experiences explained by citizens. ----- ### "Solved our online chat support" — 5.0/5 > **Samim** | *17 July 2019* | Apparel & Fashion | Recommendation rating: 9.0/10 > > **Pros**: - Easy to implement. - Has option for offline messages. - Easy to monitor chat agents. - Can see chat history easily and all the replies. > > **Cons**: - Not found any major cons till now but pricing can be lower. > > We operate an ecommerce website to sale women ethnic apparels and chat support is a must so we zeroed on this platform which is very easy to implement on our site. We are using this for the last couple of years and we found it very good. We receive offline messages when agents are mot around and can reply them directly. ----- ### "The interaction with the public is simply fascinating with this software" — 5.0/5 > **Anais** | *27 July 2018* | Recommendation rating: 10.0/10 > > **Pros**: Attention to the public is one of our most important premises when working in the consortium. Pure Chat has been an excellent ally for us since it has brought us closer to customers who for one reason or another want to share their concerns, observations, complaints and compliments with us. This interaction gives us inputs to improve our service from many points of view, either from the quality of the flights, the sale of tickets, the schedules arranged for the flights, the quality control in the handling of the luggage, among many other things , which, make me recommend this software. > > **Cons**: I do not have any type of complaint about this software since, since we used it in our consortium, we have only obtained benefits, praise from the users and optimization in the work ----- ### "Purechat is 100% Free Live Chat for Startups" — 4.0/5 > **Kevin** | *9 October 2018* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: If you're looking for a solid, FREE live chat software for your blog or website, take a look at Pure Chat. Other than the awesomeness of being free, Purechat's actually a really solid contender to something like tawk.to or Olark. First, I really like the UI. It's very slack-esque and super sleek. If you work with your team, you can have 3 operators on the Free plan, and that's sort of plenty for startups. The best thing about Purechat is the Mobile apps (currently supports iOS and Android), you never miss a beat when it comes to chatting with your website vistors. > > **Cons**: There's nothing to really dislike. It's a solid app and works fine on both Wordpress and HTML sites. The free plan is free...so there's no reason not to try this out. > > Purechat is in my bag of tools for setting up shop. If you're in the market for a solid live-chat tool, take a look at Purechat. It comes with Zapier integrations so it's pretty useful across the board. What's really nice is it also has transcript history, this is super useful to check back on what operators have said in terms of sales quoting if you're a sales or SaSS company and quote often on live chat. Supports Wordpress. ----- Page: 1 / 15\ Next: [Next page](https://www.softwareadvice.ie/software/86894/pure-chat?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/86894/pure-chat) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data