---
description: Review of Olark Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
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title: Olark | Reviews, Pricing & Demos - SoftwareAdvice IE
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# Olark

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> Olark is a cloud-based live chat solution that enables businesses to interact with customers through their website. Key features of Olark include automated messages, team management, real time reporting, searchable transcripts and more. The solution also offers targeted chat, chat monitoring and analytics within a suite.&#10;&#10;&#10;Olark can integrate with the HTML code of the website and allows users to add live chat options across all website pages. The solution provides trigger-based chat feature, which allows customer agents and sales representatives to proactively start a chat session with website visitors. When live chat agents are not available, Olark takes messages from visitors so that agents can reach out to them later.&#10;&#10;&#10;Olark offers dashboards and customized reports to monitor agent activity and chat performance. Users can get a view of the customer service process to take decisions regarding customer satisfaction improvement. Services are offered on a monthly and annual subscription basis.
> 
> Verdict: Rated **4.5/5** by 471 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 471 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Olark
- **Location**: Ann Arbor, US
- **Founded**: 2009

## Commercial Context

- **Starting Price**: US$29.00
- **Pricing model**: Other (Free version available) (Free Trial)
- **Pricing Details**: Try Olark for free. Scale Olark with your live chat team. &#10;&#10;$17 / month for 1 live chat operator. &#10;$49 for a team of 4 live chat operators. &#10;&#10;https://www.olark.com/pricing?rid=getapp
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 103 more

## Features

- API
- Activity Dashboard
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- File Sharing
- Geotargeting
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics

## Integrations (27 total)

- Adobe Commerce
- BigCommerce
- Drupal
- Drupal Wiki
- Freshdesk
- Google Analytics 360
- Groove
- Highrise
- Kanban for WordPress
- PrestaShop
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Segment
- SeoSamba WordPress Enterprise
- Shift4Shop

... and 12 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.softwareadvice.ie/software/285733/whatsapp) — 4.7/5 (16242 reviews)
2. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (23994 reviews)
3. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1705 reviews)
4. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1747 reviews)
5. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "The Best Customer Service Add On\!" — 5.0/5

> **Shayne** | *8 April 2019* | Internet | Recommendation rating: 9.0/10
> 
> **Pros**: 1) User-Friendly: I've found Olark to have a very simple and user-friendly interface for both - the recipient and the sender. &#10;&#10;2) Affordability: Olark gives you the opportunity to look much bigger and way more professional than you already are\! All of this at a very nominal price, of course. As of April 2019, Olark has one pricing model that can either be billed monthly, annually or for two years straight. As you choose a longer commitment, the prices reduce accordingly. Also, if you're not sure about what chat client is best suited for your business, you can always try Olark for 2 weeks, absolutely free. What I like the most is that there are no "Starter", "Pro", "Enterprise" discriminations\!&#10;&#10;3) Intelligence: Olark allows you to pre-assign quick responses that keep your customers from having to wait for an answer. Our employees love this feature because they don't have to type the same response again and again. Another smart feature is the notifications that our employees get when they leave their workstations and forget to log out. Olark gives the customer a quick response, giving them an option to send the chat as an email instead. This is great for a future follow-up.&#10;&#10;4) Reporting Feature: Olark gives the administrator the option to assess the quality of an employees' chatting capabilities as well as his/her productivity levels. An employee can also learn from any feedback that's left by their customer with regard to their chat experience.
> 
> **Cons**: 1) No Image Sharing: This may not be a necessity for all businesses, however, we occasionally require our customers to send us screenshots of the issue that they are facing. This can help us serve them better. We have makeshift walkarounds for this, but having an image sharing option would be great.&#10;&#10;2) One User At A Time: Unfortunately, only one user can be logged on to the agent at any given time. This could be a deal breaker larger businesses that have more than one customer care representative.
> 
> Our company (which is a SaaS), started using Olark after we had major issues with another website chat client. Olark is way better and is definitely more reliable. Apart from work, I also use Olark for one of my e-commerce side businesses. Right now, it can easily be integrated with WordPress. Not sure about other platforms, though.

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### "Live Chat that WORKS" — 4.0/5

> **Cynthia** | *5 January 2025* | Professional Training & Coaching | Recommendation rating: 9.0/10
> 
> **Pros**: Chat capabilities are fast, useful, and easy to manage. The system is great showing important data to better support the client. Lately AI has been integrated into it for 24/7 support but it is still in the works and could be better.
> 
> **Cons**: Chat management when multiple users are using the platform for support is not great. It would be amazing that when someone claims a chat, it gets removed from the long list so other users don't lose time going through the requests.
> 
> It has been great and the actual Olark team has been extra helpful in accommodating new code or functions to the institute's needs. This has been a long journey that keeps evolving and maturing with constant feedback and teamwork

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### "Easy to use, Easy to Integrate" — 5.0/5

> **Kevin** | *19 March 2019* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: As an online marketer, one of the best things about Olark is that it integrates well with most anything and is actually trackable.  The fact that I can track chat conversions within ad platforms is a huge plus for me.
> 
> **Cons**: There wasn't much that I didn't like about OLark to be honest.

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### "Very serviceable chat for your website" — 5.0/5

> **Kyle** | *13 May 2024* | Consumer Goods | Recommendation rating: 7.0/10
> 
> **Pros**: Chat worked exactly as expected, allows our CS team to respond to customers chatting in on our website. Can see customers locale which is helpful to discern scam/junk chats.
> 
> **Cons**: This isn't a fault of Olark, but it didn't integrate with our email client so we had to keep Olark open in a separate window/tab.
> 
> Quite good experience, used their service for well over 5 years without many complaints or outages.

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### "Easy to use tool" — 4.0/5

> **Romina** | *17 July 2022* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10
> 
> **Pros**: Olark is a very easy-to-use platform with a simple interface, it is quite accessible since it is relatively cheap, it has excellent functions and features for a very low cost, you can use it completely free for 2 weeks, with Olark you can create quick answers for basic questions This is excellent because if a customer asks a question, they do not need to wait for an answer since quick responses are pre-assigned, with this platform you can offer the customer an excellent experience to increase sales.
> 
> **Cons**: I have not obtained negative aspects of this software, it has offered me a fairly protected commercial tool, I have been able to increase sales and obtain better performance in terms of communication with my clients.
> 
> Olark is a great platform that adapts to all your needs, it has excellent functionalities and characteristics that are essential to communicating with your customers, and it allows you to keep track of the activities and interactions of your customers.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/86990/olark)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/86990/olark> |
| en | <https://www.softwareadvice.com/live-chat/olark-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/86990/olark> |
| en-GB | <https://www.softwareadvice.co.uk/software/86990/olark> |
| en-IE | <https://www.softwareadvice.ie/software/86990/olark> |
| en-NZ | <https://www.softwareadvice.co.nz/software/86990/olark> |
| fr | <https://www.softwareadvice.fr/software/86990/olark> |

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