Intervals

Pros

Might sound funny...but probably my favorite thing is the email queue that allows me to forward client requests directly into a project for time keeping. I use it constantly. It really helps when you're busy to "keep the flow going"! But honestly, there are so many conveniences with Intervals. And it's so fast and smooth!

Cons

I wish there were an easier way to attach sales tax to individual tasks for "non-web"projects. Right now you have to make a separate project for print projects like logos or brochures. It's easy enough to do, but we are always lookijng for "easier" :-) These print projects inevitably come along with web design if one has the skills.

Pros

We use this software for our ticketing system and works really well minus some work arounds.

Cons

I wish it was more customizable and had the owner listed in the task list.

Pros

It helps us easily communicate updates and changes that need to be made to campaigns, while notifying everyone working on the project at one time.

Cons

There isn't much flexibility within the tool, and it is hard to find tasks, projects, and documents at times.

Pros

First, we've been a user for 5+ years and Intervals has been rock-solid. No disasters, no corrupted data, etc.
Second, the system is very logical in how you work with it
Third, Time entry is a breeze, which makes billable time tracking across a group of 30 people much easier to do, because we get good participation from our team members
Fourth, the ability to export any report to Excel, PDF, etc. is fantastic. Every app should provide consistent output format in various file formats, if that makes sense. No matter which export format you choose, it looks like it should when it is displayed, printed or emailed, etc.
Fifth, I think their support is great, although we don't need to use it much given how easy it is (once you get used to it)
Sixth, these guys don't rest on their laurels and instead, continually improve the software

Cons

It has needed a mobile app for a long time. We've been waiting for it for a couple years. I've heard it is coming soon, I'm guessing early 2019. We'll see.
It absolutely needs one more access level for managers, project managers and executives. It kind of has two of the three, as well as a couple others, but this has been needed for a while.

Pros

Clean layout, simplicity to use, user friendly, and does everything that I need from a project management app.

Cons

There are no features currently that I dislike

Pros

Easy time tracking. Gantt charts are good to swap the task dates. During my research, I observed intervals gives a better UI experience.

Cons

There are some issues with reporting tools however the support team gives fixes in a day or two. The resource allocation report isn't working at all.

Pros

Simplicity
Affordability
user roles
client management

Cons

no option to view the outstanding amount up until a certain period !! for e.g. I have no option to view the outstanding amount till August or september

Pros

We have been using this for for over 8 years and it has all the features we need to keep us working and billing properly

Cons

Cost. Wish it cost less or had other billing options for use to utilize. The design could use an overhaul

Pros

Intervals stood out because it made it easy to break down large projects by tasks and keep a close eye on the scope. We've had projects fail due to scope creep before and Intervals really helped to nip that in the bud.

We really liked the ability to manage tasks by milestone, allocate resources, and set a budget for each project. Comparing the estimated time to the actual time taken on each task has been tremendously helpful and we are now much more mindful of how we spend every second of our time.

Speaking of time, the time tracking feature is very complete and allows us to accurately invoice without shocking our clients with unexpected billings.

Cons

The UI looked like it was designed purely by developers, but the team has been working hard at revamping the entire thing and it now looks a lot cleaner and professional. We also struggled to keep our inboxes clear with the hoard of email updates we'd get from Intervals.

Pros

This is a wonderful time tracking tool for independent contractors! I've yet to find a tool that has as simple to use time tracking feature as intervals. We've used this across our organization for years.

Cons

I am not the biggest fan of the mobile functionality, it needs some work. The desktop view is excellent.

Pros

Easy to find projects and enter time. Multiple days' time can be added in one Go.

Cons

I have not located anything which I do not like in Intervals.

Pros

The biggest 'pro' is that everyone (!) who works at my business uses it and finds that it is very intuitive. Everyone agrees that it makes our work easier and is a pleasure to use. It is very affordable for the features it offers and the numbers of projects/tasks that you can create a big selling point for me was that I could get everything that I needed for about $50 or so per month, without worrying about immediately outgrowing the system. Intervals is very forgiving when errors are made it warns you when you are about to leave a page without saving, for instance, but doesn't bombard you with alerts that aren't needed. It has plenty of room for saving documents and allows comments to be made in Intervals via any email address. It stood out from some other software in that it is also more customizable. Their customer service is excellent, and you can tell that they actually use the software and have thought through and learned what works and what doesn't. A fully-functional timer / timesheet system is another big plus.

Cons

Intervals introduces new features every quarter or so one of the latest is adding files through drag and drop. The lack of drag and drop used to be the biggest con for me, since I upload files often. So, no longer a con. That system could be a little more streamlined, and there are some file management features that I'd like to see improvements on (and which I've recommended to Intervals staff  I love that you can do that and that they actually listen!), such as the ability to organize files into folders (each task sort of acts like a folder, so this is not a big issue in most cases sometimes we have 50 files attached to a task so we have to scroll a bit). Also, the interface design is a little less contemporary than some others. However, these are all very minor, picky issues in comparison to what you get with Intervals software that more than does its job and offers more bang for the buck than its competitors.

Pros

Simple task management and time management in a great web based tools. Intuitive, not over featured which is the plague of many tools. Good reporting, fantastic customer support

Cons

We really would like a simple customer inquiry, estimating and resource planning front-end with the same simple interface, not over featured, but covering the 80% of common requests. Invoicing should have an ability to have non-labor invoices kept out from the labor reporting. Payments made on non-labor items seem to subtract from the outstanding balance report which is what is used to determine which customers have outstanding labor items to bill. This has lead to some time against customers projects to not get billed. We have worked around it in a clunky way by creating "For billing purposes only" projects. All these extra projects take from the number of active projects which drives our license cost, but is necessary to avoid missing billing for labor spent on projects

Pros

It is so simple and yet so powerful. I love the reporting and the communication updating.
Costs. Their costing model work very well for us.
Project updating. Its real time and I am always up to speed with the latest updates on the projects.
Timesheets. The method of tracking progress using timesheets is an extremely powerful tool.

Cons

I hope this software lasts forever. I cant ever image life without it.

Downloading of large data can be better but I can manage

Pros

I like most the external request queue. I will often send emails to this as a reminder and has made tracking projects and submitting projects very easy. No complicated forms to fill out. I like the ability to run times and input data at a later date. The reports have been very helpful for performance review and project audits.

Cons

I would like it to be more adaptable to forms and collaboration with online users. It is hard to get everyone to always change statuses and track time - but I think that is a people training issue. We don't invoice so it would be nice to maybe turn off some of the functionality that we don't use. Would love to get some training or webinars on how to better use this software.

Pros

1. Documentation and responsiveness from support. Customer service means everything to my clients, so another company that performs this way to keep me operational is excellent.
2. Ease to implement, change and operate. This is a no fuss-get business done platform. If you’re looking for bubbly themes and widgets, go elsewhere. This streamlines the management of your work in a professional way for all industries, and let’s you focus on doing your life’s calling
3. Pricing and performance. Every year or so I look at what is out there. I consider moving to something that may be a tad more expensive thinking I will get something different. Doesn’t exist for the small business team (in my opinion). Pricing has stayed consistent and reasonable for small businesses and doesn’t sacrifice on the first two items mentioned here!

Cons

Nothing I can think of...other than doing the work for me!

Pros

Reliable up time, easy to learn, variety of reports available

Cons

Can't really manage the portfolio of projects (seeing across team members and tasks to understand where we have capacity).

Pros

The layout is simple and the interface is organized.
It has different user Levels.
Users can easily start a new project, task, or milestone.
Users can set time for tasks and monitor the performance of the employees through the timesheet which keeps track of every change on the tasks.
It is easy to set the budget for projects and a reminder to avoid going over the budget.
Users can use filters and detailed reports in Intervals to analyze the progression of their projects.
The reporting feature is very appreciated by customers as they can see how much time was spent on their projects.
The invoicing feature in Intervals makes the payroll of people paid per hour uncomplicated.

Cons

I think it is tricky and requires some training at the beginning, but thanks to Intervals tutorial videos I got it.

Pros

Ease of use, responsiveness of the Intervals team when we have questions or suggestions. Being able to track time and generate reports in the project management software helps us easily track our projects.

Cons

There is one feature I'd like to see, optionally emailing a team member about a particularly urgent task or one where the team member is a follower vs assignee. But that's a minor quibble, compared to all Intervals has to offer.

Pros

We generally use for time tracking capabilities only, which is easy from a user perspective. The reporting capabilities are good as well.

Cons

It can be somewhat cumbersome to setup and is easy to get too granular. The reporting is good, but would be nice to have easier to use filters. The user interface could use an overhaul.

Pros

Timers at the bottom of the page counting every single second needed for a certain task.
Task management with calendar.
"Summary" and "Break it down" reports with possibility to create a nice and customisable pdf-version for customers.

Cons

Total rates inside projects are always calculated based on time and hourly rate. It could be interesting to be able to assign a total cost independently.

Pros

Its fairly easy to use, you cant make any mistake that will 'break' the system. captures and tracks time fairly well.

Cons

I feel a feature that is missing is the ability to allocate staff to a home project/business unit. this would help our business greatly if when running a time entry report, along with seeing the project the hours have been billed to that we could see the home business unit (e.g HR, Finance, Marketing etc) that this person belongs to. It would also be great if you could copy a previous weeks timesheet for re-entry in current/future weeks rather than having to upload this as a template or enter time using the 'add multiple time entries' option.

Pros

1. Time tracking, easy to track time
2. Simple interface
3. Very nice pricing model
4. Nice API, you can take all your data and do whatever you want with it
5. The request management system is pretty good
6.

Cons

1. Very fixed, cannot be configured to custom needs (custom fields would be great)
2. Mobile client for easy time entry would be great
3. Invoicing is not very flexible to cover all needs
4. The user rights / roles system could be a bit better organized
5. The attachment handling could be done better

Pros

Ease of use. Simplicity in the UI with power-features not far away

Cons

Nothing. I wish more software was this straightforward (and I'm looking at you Microsoft Office...)

Pros

Intuitive, extremely user-friendly project management tool. Project creation, task creation, duplication and cost-related features are outstanding.

Cons

This is a terrific PM product; so much in fact, that the wealth of other features were almost too overwhelming (and not every feature was used.)

Pros

- Cloud-based. A must for us as our employees can work from where ever they are
- Reliable - never lost data or obtained a bad report
- Powerful - The data in the database can be analyzed in many different ways as provided by the built-in reports. Easy export to external processing tools if necessary.
- PERFECT for project-based companies. Perfect!

Cons

Not much. Some may find it more complicated than simpler tools, but that is the price to pay to enjoy a professional grade tool...

Pros

Calendar view.
Data model.
Tracking time.
Reporting.
Performance (never shuts down...).
User interface.
Support (when you propose or notify a bug, the answer is surprisingly fast!!).

Cons

Approving time tracking permissions.

Pros

Intervals offers us the ability to set custom statuses, priorities, worktypes and SO much more. Dig down to the granular detail with their graphs and charts. As we grow, our team continues to utilize more and more of their unique functions.

Cons

Other than not having a mobile phone app yet, this project management tool rocks!

Pros

The ease of use to create client tasks and then log time according to the task. Each time log has a description, which is very helpful to our clients so they can see how their billed time was spent.

Cons

We have found no cons regarding how we use Intervals. If we were to expand our use into other areas we are not currently using, we may encounter functionality that is not as expected.

Pros

We really like that it's not just another ticket system, but also can be used as time tracking and project management-tool.

Cons

We would like to see more customization features - we have a lot of users which don't want to go very deep into a new software and the loads of features is way too complicated for them. For example, it would be great to have an option that a project haven't got any modules or milestones and then none of these options would be shown.

Pros

I like the fact that time tracking, project management, task management, and invoicing is all tied together. The idea of pulling all these elements together is genius!

Cons

Currently, I use the software primarily for tracking my time and invoicing clients. My biggest beef with the software is that it does not give you the option to track your time with start & stop times. I jump between projects and tasks quite a bit during the day. Many times I don't have time to start or stop timers because I'm on the go. I usually update my time at lunch and at the end of the day by thinking back over the past few hours, and entering it into a spreadsheet in time blocks. For example: From 8:30 am - 9:00 am I worked on Project A doing project coordination. From 9:00 am - 11am, I worked on Project B writing a report... The spreadsheet allows me to enter my time in blocks of a day, but then I have to transfer those hours into Intervals. This is inefficient and duplicates effort, but I need to be able to enter it in time blocks in order to be accurate. I usually don't have time to enter time into both programs in a day, and so it ends up sliding to the end of the month. If intervals allowed you to enter hours in start/stop time blocks, then I could skip the spreadsheet and have realtime feedback on my budget. The absence of this one feature significantly reduces its effectiveness and functionality for me. If the developers would create this one feature, I would have no complaints! It would save me hours of time and I would always know where my budgets stood.

Pros

Incredibly easy to use and includes all the features I need for my business in one product

Pros

1. setting up custom summery reports at predefined time, custom pie chart reports
2. Comprehensive set of features to set and handle any scale projects.
3. Provision to park the projects for small monthly fee.

Cons

1. Too low active projects for the fees
2. Too many features presented upfront...need significant time to explore them before getting started. May be present only top 10 features 80% of standard users use on regular basis and present remaining ones gradually as need basis.
3. Also provide predefined features sets (GUIs) for small / middle size teams or different development processes such as water fall method or Agile method etc

Pros

easy of use and flexibility to really address our needs in time tracking.

Cons

would like ability to tie specific tasks together to be able to show A needs to be done before B. there are workaround using task statuses, due dates and milestones, though.

Pros

- easy to use
- easy to manage
- fair price
- good support

Cons

- it would be nice to have the possibility to set alerts for a specified date and time
- it would be nice to be able to restrict users to set only allowed task statuses

Pros

Integrating light PM into a time tracking tool

Cons

Invoicing needs to be fleshed out to include escalation and notifications plus links to portal payment options

Pros

Web based platform and ease of use.

Cons

lack of reporting options for my profession

Pros

Speed and robustness

Cons

It's look is a little dated

Pros

It is facilitated in the cloud, so it works any place we want it to, whether it's representatives on-site in our office or at client offices. Uptime is great, and we haven't experienced any blackouts or information disappearance.

Cons

Somewhat of a high expectation to learn and adapt quickly as opposed to other programs in a similar classification, yet, that is normal with a new and effective piece of programming.

Pros

Great user interface
Reporting tools
Value for the money

Pros

The software is easy to set up, administer, and customize to reflect the way our business works.

Cons

There is some structure to the design that works well for us but does present some inflexibility as well.

Cons

We are a consulting services company. Our business management uses some concepts that are not available (yet) in Time Task. We use cost rate and billing rate to manage our projects. TimeTask is not ready, yet to let us manage our project based on the margin generated by those two rates. So we dont full explore all the features. Also, it would be interesting to have expense report forms for employees (like the time report forms). We charge the projects with expenses from our employess.

Pros

Price point is good. It is easy to use.

Cons

Lack of features, difficulty in integration

Pros

the The ability to pull hours by client, by task if needed, and overall reporting flexibility.The ability to pull hours by client, by task if needed, and overall reporting flexibility.The ability to pull hours by client, by task if needed, and overall reporting flexibility.The ability to pull hours by client, by task if needed, and overall reporting flexibility.

Cons

I understand from other users that without the full admin rights, the actions are sometimes more restrictive so finding the right permissions to non admin users is sometimes challenging.

Pros

Time tracking, timer, ease of task assigning, reliable

Cons

Sometimes employees cant figure out where and how to enter their hours and their hours get lost. If they dont use the specific tasks, or task criteria, I dont see their hours. Its weird I know

Pros

I've been using Intervals to keep track of tasks for the past year now and I can say that it is very easy to use and learning navigation is a breeze. There hasn't been any major issues around missing tasks/data or malfunctioning. Very pleased with being able to drag and drop files.

Cons

Since my marketing team has switched around, there are inconsistencies within Milestones/tasks, but I suppose that's more of a user con (i.e. there is no way to fix if old tasks do not follow the same format as new projects/tasks). Communication between tasks and larger milestones can be difficult and less intuitive to follow, especially if the Milestone spans several months work.

Pros

Its reporting features are I believe what keeps it a competitor.

Cons

The UI is not up to par for a tool in this day and age. Everything seams to take 2 or 3 steps, things you would expect should be simple are often counter intuitive.

Pros

Ease of use, intuitive, keeps track of our activity since years while proposing powerful data mining tools such as "report / summary"

Cons

The main weak point for us is not having the choice of unit of measure for times. Actually we base our proposals and contracts on days, not on hours...

Pros

The price and ease of installation.

Cons

Lack of customer support