tawk.to

Pros

Tawk.io allows me to customize the chat bubble, see in real time what people are typing before hitting send so I know what si on their mind. It recognizes new vs return users and you can set up page specific messaging to increase conversions.

Cons

I had a web developer deploy it and it took time to get the setting right and the messaging correct, but after that it's pretty easy to use.

Pros

We mainly use it for their live chat feature, but we're also happy with the traffic notifications.

Cons

Some traffic gets disconnected from their country, so their country data is gone and a default worldwide icon appears.

Pros

DO NOT USE THIS PRODUCT.
We have been using the product for a month, just enough time to really get the knowledge base filled in, and the support ticketing service set up, when we got notice that the page is showing a PHISHING SCAM. We alerted Tawk to this issue, and they basically said the knowledge base is not their product (which is is tied directly into their dashboard as a service they provide) and can do nothing about it. So they are willfully allowing your client data to be stolen, and have absolutely no desire to resolve it. AVOID. This company will not only make your services look bad, they don't seem to care at all of the safety of your clients.

Cons

Poor customer service. Which is funny for a company that literally provides customer service. DO NOT USE THIS APP.

Alternatives Considered

Reasons for Switching to tawk.to

Pros

Tawk was very easy to implement and allowed us to provide great customer service easily!

Cons

It was not visually appealing on the front or back out of the box - and it was not the easiest to customize

Pros

tawk.to integrated well with our website which makes it easy to communicate with online visitors.

Cons

I can’t recall the last aspect that failed me when using tawk.to.

Pros

With tawk.to, I am able to effectively communicate with customers via live chat over the internet across any device.

Cons

I do not have anything that annoys me when using tawk.to.

Pros

It.s free, easy to use, easy to config, works on many platforms

Cons

nothing at all. since it.s free, it.s an amazing tool.

Pros

I used tawk for quite a long time for live chat on our website. It help us capture leads in live chat

Cons

lack of automation capabilities and it is not interactive chatbot

Pros

Tawk to is very easy to implement and use. It's my favorite live chat, and i assume most free.

Cons

I can't Rember if its any thing about tawk.to to dislike.

Pros

I like the parrot logo. Nothing other than that really

Cons

Customer support and the product experience

Pros

I have had the privilege of implementing tawk.to within my capacity as a freelancer and I can say without any fear of favor that it is a smooth and easy to work with tool with good value for money because it's almost (free) to use.

Cons

Within the context of my usage, it meets all my client's expectations.

Pros

Liberated from Cost: Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans.Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the world.Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking and web composition.Continuous Guest Observing: Tawk.to gives ongoing guest checking, empowering organizations to follow guest conduct, screen traffic sources, and break down client conduct.Multi-channel Informing: Tawk.to permits organizations to speak with clients across different channels, including email, Facebook Courier, and WhatsApp.

Cons

Restricted Elements: Tawk.to comes up short on of the high level elements tracked down in other live visit programming, for example, chatbots and artificial intelligence controlled robotization.Restricted Combinations: Tawk.to has restricted mixes with outsider programming, which can make it challenging to oversee client information and computerize work processes.Customization Requires Specialized Abilities: Modifying Tawk.to's talk gadget requires specialized abilities, which might be a weakness for organizations without devoted IT staff.Detailing and Examination: Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue information driven choices.Client service: Tawk.to's client service is fairly restricted, with help accessible just through email and a client local area gathering.

Pros

I love that I am able to interact with the representatives without going through a lot of stress while trying to do so.

Cons

I would say the pop-up whenever I open a website can be pretty distracting when in fact I just wanted some information. I would advise this should be changed to a slide-through message.

Pros

The fact that it's free to use and easy to install

Cons

Not integrated too well with Shopify with many limitations.

Pros

The chat feature for support, which our customers use frequently, is a good part of this software.

Cons

Since I've been using this software for the past couple of months, I haven't seen any downside to it.

Pros

With a short script include into our web site and a simple desktop application to install, we have instant visibility into who is currently trolling out web site (and from where), and our customers have instant access to a simple chat solution right from any of our web pages. In the age of instant gratification, we are able to answer questions instantly for customers and turn them from browsers into buyers. We also have the ability to provide after-purchase support, which extends the reach of this system.

Cons

There are some oddities in the desktop UI that get annoying from time to time. For example, if you are monitoring two web sites and happen to miss a chat request from one site, the interface doesn't show you that missed call -- unless you happen to have that web site selected. The result is that a user question may have been posted that you don't see for days, which makes you look unresponsive at times.

Pros

So we are using this for more than a year it has amazing features like live notifications about new chat conversations and it has a mobile app as well so you can use it while you are on your mobile as well. And this tool has amazing widgets that make your website use form for the visitor to leave their information and queries even if your agents are not available. So this is the most good to have features to improve your ROI in any business .

Cons

I think they have enough features so your website can have a live support chat feature apart from that I think there should be a call feature in it so agents can start voice call conversation instantly with the visitor.

Pros

Being in an e-commerce business, we will always get customer chats. Tawkto helped us a lot in meeting the customers' needs on time. We never missed a chat as we received prompt notifications when anyone opened the chat window and start chatting. Tawkto mobile app helps you be online even on the go.

Cons

It was a pretty basic software that meets the requirements of a small business. As the business grows I think it would need more tweaks so multi-user interaction will be possible. When we add more users it's difficult in assigning tickets and checking analytics.

Pros

1st and foremost. It's free! I get notified every time some one visits my sight and i can see all the pages they navigate to. It's great!

Cons

I wish it kept a lot of visits like it does for chats. Would be great to keep up with repeat visitors, times of day, visited pages, referring link and location of visitor.

Pros

Easy to set up, implement and use. Real time chat with potential customers from mobile or desktop

Cons

It can be a little tricky to navigate through the settings

Pros

Tawk gives you basic, live chat for free with no restrictions. I mean, come on, before you got straight to Intercom, give tawk a try. Sure the feature set and the customization possibilities are better on other platforms but all the other platforms strike me as prohibitively expensive for a small business, especially when most aren't even sure that live chat is for them in the first place. So tawk is a good platform to figure that out on.

Tawk gives me just what I need with no hassles and with plenty of power. There's never been a hiccup in terms of uptime or service.

Cons

The backend is incredibly confusing. I never know which site I'm administrating or how to find what I'm looking for. I mean, compared to the great front end, this is really pretty embarrassing for them. It would be a nightmare, I imagine, for any agency administering more than a few sites.

Pros

If you want to chat and discuss with your customers regarding the content of your website or regarding the products of your shop then Tawk.to is the awesome platform. You can install in your website easily. If you are a WordPress user than even you can install a plugin of Tawk.to. This is a 100% free live chat, you will really love it.

Cons

I have found it very useful, incredible, and professional chat software. I never faced any kind of issue or problem during the use of Tawk.to. So for me, there are no cons. All features and functions of Tawk.to are really awesome and outstanding.

Pros

If you want to monitor your website visitors and if you want to chat with them, then the tawk.to is really best for you. You can easily set up and it’s free forever. According to my experience, the software is also too much secure. Within 1 minute you can set up the tawk.to on your website or app. Just copy the easy line of JavaScript and paste it into the HTML of your website. After that, instantly you can see the chat widget on your website. You can answer to the chats even from your Mobile device. It’s really awesome and amazing chat software.

Cons

For me, every feature and use of tawk.to is really easy. Because I am using this chat plugin on my own websites and also on my client’s websites. So, I am really aware of the dashboard and interface of this plugin. Only for the beginners, the interface should be easier. All the other features are very good.

Pros

1 - it's completely free
2 - It just works, really well
3 - On top of the web chat feature I can see in real time what pages on our site customers are visiting, this gives me a really useful picture of what pages are popular.
4 - you can also see what country your visitors are from and what platform/browser they use
5 - lots of useful automated quick responses

Cons

It's not the software's fault but you do get some occasional idiots on web chat. One guy messaged "hello" then continued with the rest of the lyrics for the Lionel Ritchie song - very odd.
The live monitoring occasionally (and deliberately) goes to sleep if you're not active so you have to click to keep subscribing. I expect that's to reduce unnecessary load on the web servers so I don't blame them.
I don't think you have too many options to customise the web chat pop-up shape/size/design other than colour and the text you want to use

Pros

1. It a great add on to a web application (websites) if you want to allow your users to contact your support team easily.
2. Tawk dashboard is impressive, it usually provides everything you pay for such as real time visitor, previous chats, chat statistics including the graphical representation and tabular as well.

Cons

1. It also provides few add-ons as Putting your own brand and get rid of that tawk.to label at the bottom, but honestly speaking it is more expensive than it should be.
2. Mark my words, this one literally frustrates me by not giving any notification whenever a chat comes. I don't know what is wrong whether it is the browser or the tool itself.

Pros

tawk.to enables me to connect and respond to customer queries over the internet.

Cons

Since I am always connected to the internet, I rarely face downtime.

Pros

What stands out to us the most is the real-time chat, which allows to engage with website visitors promptly and provide instant support, while the support ticketing system ensures that customer inquiries are organized and addressed systematically, contributing to a well-rounded customer service experience.

Cons

Rarely the loading time affects the experience as the chat button appears 10-20 seconds after the main site loads. But this, again, happens rarely.

Pros

You can start with the free plan. It is easy to configure and manage. You can integrate it with other tools.

Cons

Sometimes we had a lag with the chat session but I think it was because we were using a free plan.

Alternatives Considered

Reasons for Switching to tawk.to

Pros

Theres not much not to like about this company! Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. I was hesitant coming into a company that i had never heard of before but this thing, given its price and its robust list of great features makes it unbeatable.

Cons

Customer service is a bit slow at times if im being honest.

Alternatives Considered

Pros

The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free. I have been using Tawk.to for 3 years now and never paid a penny for using it which is fantastic. It is easy to setup, easy to implement and easy to manage!

Cons

The only issue I have with Tawk.to is that notification emails from missed chats can take 30 - 60 minutes to be sent via email which means you miss the user being live on your site.

Alternatives Considered

Reasons for Switching to tawk.to

Pros

Tawk.to is the perfect software for a digital company like mine. As well as live chat, it allows you to build up a knowledge base to guide customers through most processes.

Cons

I've noticed that the sound notification doesn't always emit the arrival of new customers on the livechat when there are a lot of processes running on the computer or when the connection speed is sometimes low.

Pros

The majority of the capabilities that you need while chatting with users are available on Tawk.to, which is absolutely free and very simple to install or integrate into websites. You can also create tickets from the chat itself, also a helpdesk can be created with Knowledgebase.

Cons

It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're online.

Pros

As a developer, tawk.to is the website I use most to integrate livechat into my clients' websites. What's more, thanks to its plugin, it's easy to integrate into Wordpress websites.

Cons

On low-performance computers, I've already missed a livechet after a certain period of computer inactivity.

Pros

Great solution for your eshop. It works as it should. The free version can also be used. I used free for a long time, but I have passed to paid.

Cons

I am satisfied with everything. everything works.

Pros

It's good if you just need a live chat widget. UI is enough and Tawk is a known platform in this industry. You can trust it.

Cons

It almost does not support the developers. I can say that you cannot find anything you are looking for. It has poor documentation and you must handle what you need by yourself.

Pros

Tawk.to's live chat feature is awesome and is perfect for our website!

Their free plan is amazing, and unbeatable. No other live chat service offers the same level of service and features as Tawk without a big price tag.

Cons

There aren't many cons about tawk.to!

One thing which does stand out is the lack of options to fully customise the chat - maybe allowing for more customisation would improve the service. As well as updating the UI.

Pros

It has a friendly interface easy and the option of shortcuts makes it easy to use. Being able to track visitors live on my website was a blessing because it helped me understand the visitor journeys on my website and possible pain points in the buying process. Also, chatting with live visitors on my phone with the mobile app made it easy to be constantly available. I loved the fact that we could also personalize the brand for my business making it a lot more acceptable.

Cons

It's free but not completely free. You have to pay about 19$ per month to completely remove the tawk.to branding.

Pros

The most I like about tawk.to is the instant notification and the visibility to see what a client is about to type or convey, so i being an user can be ready with my solutions instantly.

Cons

The least I like about tawk.to is that you can't unsend a message which you have sent by mistake or with a mistake in it.

Pros

It is an awesome live chat app that I have been using for the last 8 months and I have enjoyed using it a lot and I would definitely thanks the developers for making this kind of app. The easy of access is awesome and the functionality is also good. Overall, my experience has been superb.

Cons

The one thing that I don't like is that they added the tawk.to branding in the free version.

Pros

Real time chat functionality built into website and the real time web traffic information that is very up to date.

Cons

I have been unable to save user details (eg names and notes) against chat records for the last few months.

Pros

The one thing i like most about the tawk.toThat is its whisper during an ongoing chat where the other person can advise without interrupting the main chat

Cons

What I like least about tawk.to Sometimes it loses the connection and we need to reload it again

Pros

We use tawk.to as a chat tool integrated with our company website. It helps us communicate with urgent customer requests in real time. Any missed chats are converted into emails so we do not forget about anything.I am also interested in some chatbot options and automatic replies, this is what I need to investigate, but it seems the functionality is there.

Cons

So far I am satisfied with this tool. No problems.

Pros

very easy to chat with live visitors, real time tracking of how many visitors are online, chats can be initiated by the user,, graphical report, chats transcription, everything is awesome

Cons

the chat notification music, that is toooooo loud

Alternatives Considered

Pros

Easy to get started with, comes with good reporting functions and good customer tracking.

Cons

Currently it's a very versatile platform and will be interesting to see what kind of new capabilities come with the introduction of AI.

Pros

Tawk.to is a great live chat plug-in for WordPress, for example. And. It. Comes. Completely. Free. An out-of-the-box solution that will not let you down. Especially if you are running a busy website and need a handy, user-friendly and efficient live chat tool that works on the desktop as well as on your mobile - and of course, if you have the dedication to be around for all those seeking you out. :)

Cons

None so far - I also like the branding ^^

Pros

Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.

Cons

Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.

Pros

Free trial and good rewievs . I liked it

Cons

No mobile application so I can't be online all the time

Alternatives Considered

Reasons for Choosing tawk.to

Switched From

Reasons for Switching to tawk.to

Pros

1. Easy to install and integrate on any site.2. User friendly3. detailed chat data essential for planning.

Cons

Improve reporting to be as detailed as possible.

Pros

We can attend to numerous clients at the same time and allocate the chats to all the chat support members. We can create tickets and above all, it's free to use. They have a mobile app too and you can ensure that you never miss a chat!

Cons

The fact that the mobile app practically needs to be logged in every day. The mobile app frequently logs you out and to maintain the session, you have to check your login every few hours/ every day/ every few days. Without any warning, the mobile app would simply log you out without you knowing it!

Pros

It was well suited for our Website, linked with Tawk, for messaging and whatsapp messaging. Easy to interact with the customers and the team, well suited for Business

Cons

Though, Easy to use, for support team, has to respond bit earlier, for support during our interaction