About wolkvox

wolkvox is a cloud-based call center management software that helps businesses streamline communications across numerous web chat applications and social media channels such as Telegram, WhatsApp, Line, Twitter, Facebook, and Instagram. Organizations can manage interactions using video calls, landline, mobile devices, SMS, email and more. wolkvox enables enterprises to create and monitor multiple customer categories, record and analyze client interactions and generate reports to track the performance of campaigns and agents. It offers a variety of features including a drag-and-drop interface, simultaneous calling, Artificial Intelligence (AI)-enabled speech analytics, gamification, and more. Additionally, administrators can use the predictive dialer to establish custom rules for virtual agents, call routing and messages and design templates for email and SMS campaigns. wolkvox supports integration with various third-party ERP, business intelligence, CRM, and information systems via API. Pricing details are available on request and support is extended via phone and other online measures.
wolkvox Software - wolkvox configuring chat
wolkvox Software - wolkvox managing integrations
wolkvox Software - wolkvox dashboard
wolkvox video
wolkvox Software - wolkvox configuring chat - thumbnail
wolkvox Software - wolkvox managing integrations - thumbnail
wolkvox Software - wolkvox dashboard - thumbnail

wolkvox pricing

wolkvox has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

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wolkvox Reviews

Overall rating

4.6
( 58 reviews )
Write a Review!

Feature rating

Value for Money
4.6
Functionality
4.7
Ease of Use
4.7
Customer Support
4.4
5 reviews of 58 View all reviews
Juan David
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 11/11/2021

All u need for a high level Contact Center

Very easy to use, deploy and manage, inexpensive if u compare with other vendors

Pros

Wolkvox have all modules u can need in a high level contact center operation

Cons

Its not a worlwide company, but ther are in the correct road

Alternatives Considered

Avaya OneCloud UCaaS and Genesys Cloud CX

Reasons for Choosing wolkvox

price, support, facility

Reasons for Switching to wolkvox

price, support, facility
Juan
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5
4
Reviewed on 10/7/2021

feed back coopyas

Pros

the facilities that present on the moment to install

Cons

the possibility to maintain an schedule for the predictive calls

Alternatives Considered

uContact

Reasons for Choosing wolkvox

because they dont have cloud services

Switched From

uContact

Reasons for Switching to wolkvox

customer support
Juan
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4
5
Reviewed on 10/5/2021

Using Wolkvox

good experience; Recommend it for all fields

Pros

has many features including a lot of statistics and informs, along with up-to-date technology

Cons

sometimes is difficult to setup some of the points due you have to perform a lot of pre steps

Adrian
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 20/1/2022

The best Contact Center's Software

Attendance for my IT Support users

Pros

Easy of use, comprehensive, lot of tutorials on Youtube

Cons

No mobile app for answer request, Its only for Windows

Yanina
  • Industry: Banking
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1
3
Reviewed on 25/1/2022

Easy to use at the beginning, bumps on the road later...

The product is a great promise, we need to work around to make it fully work.

Pros

The software is easy to learn and use in the beginning. You can use APIs to make it work with your other systems.

Cons

The features don't always work as advertised, documentation is not thorough, help desk is not equipped to help developers.

View all reviews

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