--- description: Review of Rocket.Chat Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Rocket.Chat | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [Rocket.Chat](/software/88031/rocket-chat) # Rocket.Chat Canonical: https://www.softwareadvice.ie/software/88031/rocket-chat Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.ie/software/88031/rocket-chat?page=2) > Rocket.Chat Secure CommsOS® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications, ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments. > > Verdict: Rated **4.3/5** by 156 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 156 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Rocket.Chat - **Location**: Porto Alegre, US - **Founded**: 2016 ## Commercial Context - **Pricing model**: Per User (Free version available) - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - @mentions - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audio Calls - Automated Responses - Autoresponders - Brainstorming - Call Recording - Call Routing - Call Tracking - Call Transfer - Canned Responses - Chat/Messaging - Chatbot - Collaboration Tools - Communication Management - Conferencing ## Integrations (17 total) - Cloud Whatsapp - Collaboard - Confluence - Drupal - GitHub - Google Calendar - Google Drive - Google Meet - HubSpot CRM - Instagram - Jira - Jitsi - Pexip Video platform - Telegram - Twitter/X ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software) ## Related Categories - [Chatbot Software](https://www.softwareadvice.ie/directory/3923/chatbot/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) - [Collaboration Software](https://www.softwareadvice.ie/directory/4138/collaboration/software) - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) - [Remote Work Software](https://www.softwareadvice.ie/directory/4592/remote-work/software) ## Alternatives 1. [WhatsApp](https://www.softwareadvice.ie/software/285733/whatsapp) — 4.7/5 (16359 reviews) 2. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24103 reviews) 3. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1781 reviews) 4. [Tidio](https://www.softwareadvice.ie/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "For open source level extensibility, Rocket.Chat is your solutions" — 5.0/5 > **Shaunak** | *29 September 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It is a very professional software which is widely used in professional environments like Offices and workspace. Also it lets you share files, make channels (groups) for activities, projects and other stuffs. It have features to delete the message with upthreads and also provision to reply in threads and follow/unfollow feature to unsubscribe from the notification. > > **Cons**: Mobile app has some issues with the push notifications, in web it works perfectly fine, but a little customization can help that. Moreover for keyboard users like me, there should be some more keyboard aided shortcuts to Edit/ delete messages instead of drawing over mouse actions. > > It has benefitted us a lot as we use it to manage our project and keeping the conversation in channel keeps it transparent between fellow colleagues ----- ### "Excellent Open Source Chat Solution with Many Integrations" — 5.0/5 > **Nick** | *29 August 2019* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: It's open source, easy to deploy and customize. It allows for easy integrations using Webhooks, with Twilio's API, and has a live chat widget for your website. > > **Cons**: There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan. > > Overall, Rocket.Chat provides all of the chat solutions I am looking for. Public channels, private channels, private messaging, Webhooks and integrations, including SMS and a website chat widget. Setup is incredibly easy using Docker or Ubuntu Snap. ----- ### "A completely free chat tool for a basic use" — 3.0/5 > **Verified Reviewer** | *28 May 2022* | Outsourcing/Offshoring | Recommendation rating: 7.0/10 > > **Pros**: It is FREE. Really free. COMPLETELY free chat system, documents sharing, team discussions and info sharing. Also, you can create conversation inside channel as a room. Quite handy to avoid 1000 channels. > > **Cons**: There are bugs that are not fixed (and it has been years...) Eg : once you remove notifications from a channel, even if you try reactivate them, it does not work anymore. It is very confusing to go back if you click on add a file out of purpose... It makes it difficult to use sometimes. > > For a free software, it is a good one. It could replace a basic use of Slack for example. You could spare some cost for a startup, as it is for our case. ----- ### "Blast off with Rocket.Chat" — 4.0/5 > **Ernie** | *30 June 2020* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: + Cloud-hosted option + Sleek UI + extensive access controls/user permissions + Auditing panel + REST API + can be accessed on a web browser/desktop client > > **Cons**: - NO native Office365/Azure AD SSO - Can be pricey compared to Microsoft Teams in 2020 ----- ### "Love for in company communication" — 5.0/5 > **Faraan** | *10 December 2019* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Number one thing -\> love the fact that it keeps all logs of chats saved. Very easy to message code snippets or images or any sort of file to coworkers. > > **Cons**: Haven't found anything I disliked about rocketchat yet. It is quite a big upgrade over our last messaging tool (skype). > > To summarize, makes communicating within company very easy. Love ability to create groups, send a variety of message formats, and chat history logging. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.ie/software/88031/rocket-chat?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/88031/rocket-chat) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data