Vagaro

Pros

User interface is great. Easy to navigate

Cons

There wasn't much of anything I disliked about Vagaro.

Pros

I like that Vagaro is a great fit for small businesses. The scheduling center is easy to use, the website is pretty straight forward if you are used to navigating websites and customer service is top notch. Not one time have I called in and asked for support did I have to wait on the line for longer than 1 minute. Each person I spoke with was very professional, helpful and helped me get to where I needed to be.

My favorite part about Vagaro is the personal touch they offer. I spoke with a gentleman by the name of [sensitive content hidden], and he went well above and beyond for support. He walked me through everything I needed and then stayed on the phone with me to listen to me rant about The Office. [sensitive content hidden] is excellent at his job and all I have to say is " Happy birthday to [sensitive content hidden] and shutup about the sun...shut up about the sun! Seriously though, He was fantastic and I could not be happier with him and his support!

Cons

I wish there was more flexibility on the website ( MySite ) so I could customize it better. I also wish there was a way for clients to request to double book and the client have the option to approve of it. The free card reader was not working when it was sent to me and a new one had to be issued as well.

Alternatives Considered

Reasons for Switching to Vagaro

Pros

Vagaro looks great on the surface because they dedicate a tremendous amount of resources to SEO and inflating reviews.

Cons

Unnecessary steps for us and for clinets. Awful support. Non-refundable equipment. Booking integrations doesn't work. List goes on

Alternatives Considered

Reasons for Choosing Vagaro

Switched From

Reasons for Switching to Vagaro

Pros

What I liked most about Vagaro was that I can add employees under me easily. It was easy to set up and get my business moving.

Cons

I was very disappointed that Vagaro was not integrated with my Google page. It was very difficult to switch from Square to Vagaro because of this. When clients would book appointments, it would go to my Square Appointment Setter because Vagaro would not integrate with Goodgle, which was so odd to me. Also, the monthly payments for an app that doesn’t integrate with Google Business is way too high. As a small business owner it’s very important that we cut corners every which way we can; and I think that the people who decided to charge what Vagaro charges did not have the customer in mind when deciding, just maybe their profit. In the end I had to leave Vagaro because I found a cheaper app that intergraded very well with my Google Business. I have reached out and complained to them about this but got nowhere.

Alternatives Considered

Reasons for Choosing Vagaro

Switched From

Reasons for Switching to Vagaro

Pros

All of the features that are specific to the beauty industry. Makes running my small business easy when it comes to tracking sales, scheduling, client communications, point of sale, as well as taxes.

Cons

Client communications was a little too much to customize. In some ways I appreciate the customization and in other ways I wish it was a little more simplified.

Pros

How they help you set up. That's about it

Cons

How of a month of using Vagaro no one has helped me get my cc payments in the app. Customer service tech support is incapable of any help. I feel frustrated no one has helped

Pros

Very easy to use to book appointments abs send reminders automatically

Cons

It doesn’t tell you who canceled when they cancel

Pros

I enjoy vagaro as an easy way to book and keep track of events and appointments for my services.

Cons

I do not like that sometimes clients do not like to use the internet and book directly for convenience.

Pros

Setting up the system and adding employees was relatively easy and straightforward and scheduling appointments was user-friendly. The platform offered automated reminders and email notifications, which helped with client communication.

Cons

There are some technical problems that impacted clients to struggle to interact with the system.

Pros

I like Vagaro, because I can easily track my bookings! Transparent app.

Cons

I don't have any negative experiences with this service.

Pros

Really like that I can have a different room for each service and it is easy to use

Cons

Don't like that there are not better notifications for waitlist. Don't like how weird it is to find our Merchant details each month. The look of it could just be better somehow.

Pros

Ease of use for desktop and phone app. I also like how easy it is to do reports, especially payroll.

Cons

I hate when it goes down for a long period of time.

Pros

It's a wellness and fitness restorer.It is a cost effective software which helps alot in appointment scheduling.It is easy to manage appointments from your computer or phones.It helps alot in getting clients all over the world

Cons

Vagaro is the true definition of perfection,no cons.

Pros

All in one solutions for selfcare with easy user interface, robust for managing appointments, class, staff, scheduling.

Cons

The landing is little bit slow, with the service offered if there is gif of service even in small size will be great.

Pros

Initially, we needed to track our customers packages, gift cards, and appointments. Scheduling, reminders and forms for services were also an important feature.

Cons

We are required by our insurance company to have forms for each service and forms have been an issue by not sending out to customers, saying they are filled out when they are not. Additionally, the marketing campaign feature (emails/text) does not provide you with correct data. What they say will be "Announced" does not match what was processed and text messages are sent DAYS after it was announced. Additionally, customers are missing from the email/text campaigns and Vagaro says that to account for any missing customers that would be an "enhancement". Reallyyyyy, what is processed versus delivered/failed do not match and there are missing customers and that is considered an enhancement. Additionally, you have to submit a ticket to determine what happened and if they don't research it with a 7-day window, they respond that they can't research it. We have been going round and round for over 4 months to get these issues resolved. Very disappointed in where this application is going.

Pros

Not much, constant complaints on the online booking, outages, fake reviews

Cons

Arrogant, rude, will not fake plant reviews, I don't want reviews period. I trust Google for my reviews, not some podunk reviews from plant clients.

Pros

I love the ease of the program and that it is availbe easily by mobile app.

Cons

Extra fees for text marketing, website builder etc.

Pros

It is easy to set up and implement. Existing customers adapted to using it quickly and new customers love to be able to do everything from a phone.

Cons

I currently have no complaints about this system. It achieves everything I need it to.

Pros

One of the standout features of Vagaro is its incredible accessibility. Whether I'm at home or on the road, I can effortlessly access my calendar and see my entire schedule at a glance. The platform is super easy to navigate, making it a breeze to set up appointments, manage client information, and handle all aspects of my business. And if ever I do run into a hurdle, their customer service team is there to assist. Vagaro offers an extensive library of tutorials that have been incredibly helpful in mastering the platform. These tutorials cover a wide range of topics and have been like a personal guide, helping me make the most out of Vagaro's features. Another feature I've especially come to appreciate is Vagaro's credit card processing service. It's seamless and efficient, making it an excellent option to collect deposits from new clients. It not only simplifies the payment process but also adds a layer of professionalism to my business. This online booking platform has truly transformed the way I manage my business.

Cons

The functionality of this software and app fit my needs as a salon owner, but if I had to share anything that could be perceived as a negative, it would have to be that the software itself could be aesthetically better and I wish clocking in & out via the app was easier.

Pros

I am so frustrated with the issues I had trying to set up their credit card processing (required if you want online booking functionality) that I don't have anything good to say about them.

Cons

They require you to set up Credit Card Processing through them if you're going to use the online booking feature of the software, but they don't have a way to do this as a corporate entity. They want whoever the primary user of the software to be who the application is under even if that person is not the company owner and they want you to take photos of that person's drivers license and send a selfie to verify identity. When you're a corporation, usually the person filling out the application is different than the primary user is different than the company owner, but they don't seem to have any way to do this without acting like you're a one-man shop and providing information that isn't actually correct for your business.

Pros

I had a list of needs for my online booking platform. I tried others. I resisted Vagaro because I thought they catered to hair salons while I run an esthetics salon. But I gave in, and after getting over my intimidation, I discovered it was exactly what I needed! Even better, they keep improving as I grow, so I am not wasting valuable time looking for another platform to fill the gaps.

Cons

Um. So far, I don't have any real cons to list.

Pros

I love that my clients can access all info without reaching out to me directly. I love the reminders they send to clients and helps me manage my time.

Cons

I would like for the website to be easier to navigate as far as settings and how to enable certain feature.

Pros

Customer service has been impeccable for me. The willingness to adhere to customers needs and their vast ability to adapt to changing of the industry is a huge plus. Buy now pay later is a great way to now upsell high end products.

Cons

The Pricing on text marketing I think is costly.

Alternatives Considered

Reasons for Switching to Vagaro

Pros

Ease of use & quick view of all available times

Cons

Ability to insert coupons for prepaid sessions or packages

Pros

Vagaro is easy to use website very satisfying and not very expensive when it comes in payments i like vagaro i highly recommend it to the buyers im so happy using vagaro

Cons

Vagaro is easy to use website very satisfying and not very expensive when it comes in payments i like vagaro i highly recommend it to the buyers im so happy using vagaro

Pros

Not sure how I feel about it. I have completely mixed views. I signed up for a trial period, when I thought my business would be opening in May, It is now September and I am about to open. The trial period, did not let me obviously try the debit card or payment options. Then from my understanding if you didn't click to continue the trial period, you were no longer getting the service. Yet I am being asked to pay $40.00, $35.00 plus a late fee, for service used in June. But my trial period was end of May to June, so this put me off. THEN they locked me out of my account and are asking me to pay a past due balance of $40.00 but what will happen then, that's just to unlock my account and then are they going to charge me for what more months of NON -USAGE. I sent emails but they bounced back with literally, we've detected key words in your email that this filter system won't allow anyone to respond to. Now imagine if I were up and running and this happened? When I was using the trail period, here is what I somewhat liked:
The landing page
The reminders although I felt like the customer emails were lacking in personal touch and were standard, and seemed very automated to me and "cold." I couldn't figure out how to personalize it. Then the location was neat, but again. The email reminders were a little one liner, reminder but something about them felt off putting. Not sure, I did find the landing page creation challenging but nonetheless they give you a landing page. The add ons are expensive so for a software all of a sudden you can come up to over $200 I get it, but why is there nothing for a start up, entrepreneur? The $50.00 program seemed ideal and overall it seems like a good software but this $40.00 is absolutely offputting to me, so if I pay them and still can't access my account, they would have gained $40.00 for me for after a trial period where I was not using the program? So I don't know. BUT i do suggest doing the trial period. I 've done several with some others and so far, nothing seems to be wowing me or they're way to expensive for my start up.

Cons

Their capacity to shut your account down if there is a missed payment. Imagine running a business and that happens.

Alternatives Considered

Reasons for Switching to Vagaro

Pros

Scheduling was easy for me to use, but it was extremely hard for my clients. There were constant technical issues. The only decent thing about vagaro was their accuracy in generating reports.

Cons

They are super expensive for what you get, TONS of technical issues, their customer service denies tech issues, their website integration is expensive and doesn’t even function very well for what you get. Design options are limited. At least 1 in 3 clients complained DAILY to me about technical issues, not being able to see their appointments, change them, or get notifications. Also sometimes appointments would show that weren’t available so two people would book the same spot, or no one would be able to book at all and the spot would go unfilled. Honestly this app was terrible in my opinion and I would not recommend.

Alternatives Considered

Reasons for Choosing Vagaro

Switched From

Reasons for Switching to Vagaro

Pros

easy to use, affordable, visually appealing

Cons

very very very basic software. not many robust features that most booking software companies already have. automated text messaging to fill last minute appointments is a must yet not available. reporting features very basic and unusable.

Alternatives Considered

Reasons for Choosing Vagaro

Switched From

Reasons for Switching to Vagaro

Pros

Initially, I thought this was going to be our all in one software. I looked at about 15 alternates and decided to choose Vagaro, despite it being a bit slower to operate than others, a clunky UI, and some missing features. Overall, I thought it had what I needed.

Cons

Where do I start..? I’m going to cover their main issue. The application is extremely unreliable and I cannot trust this application at all. I am very good with technology and report analysis. I have pulled various reports out of Vagaro that reflect completely inaccurate information, including their payroll reports. The gross pay amounts change each time you refresh the page - not kidding. My commissioned employees clock in and out and their hours are not reflected on the payroll report, causing state taxes to be underpaid and putting my business at risk. Don’t bother reaching out to customer support because they will shrug it off as a non-issue and claim you are operating things incorrectly. They’ll tell you that a feature request will be submitted on your behalf. Falls on deaf ears. Unreal. UI - The application frequently freezes up, screens lock you into a window, forcing you to refresh the page, losing all information contained. Setup - limited capabilities here so this will work fine if you are a basic salon. If you have any intricacies at all, don’t bother.

Alternatives Considered

Reasons for Switching to Vagaro

Pros

pretty straightforward to setup - the onboarding was weird bc they wouldn't allow multiple stakeholders to attend the onboarding meeting from multiple accounts?

Cons

You should carefully decide whether you want to support Vagaro - here's why.

The #1 reason we initially were looking at integrating Vagaro into our business was seamless bookings.

They offer a pretty robust backend that makes it easy to add products/services and schedule them to a calendar.

Unfortunately, if you want a very frictionless experience for your potential customers to book an appointment, there is a dangerous trade-off.

#1: where your reviews live

Vagaro's software prominently highlights / promotes leaving reviews on THEIR platform, which in the end benefits Vagaro's landing pages (which they rank on Google for local services, then they promote your competitors to that platform)

#2 if you want to direct link to specific services or products you sell with a booking widget, you can't do that on your own website. You have to generate a link and send people to Vagaro.com

This is problematic because now your potential customer/client is on a website which advertises your competitors.

Pros

online booking system, and robust management tools for businesses of all sizes.

Cons

Vagaro's pricing structure can be perceived as a bit complex

Pros

Ease of use, consistency of good customer service and added features

Cons

High email/text marketing costs, high rates to process payments, inability to credit/rollover unused portion of marketing plan ( ie. if I pay for 5k emails and only use 2k, it would be nice to allow rollover of unused portion) Especially due to the fact that there have been many glitches or unexplained sends that were not actually sent!! We have so much wasted money due to this

Pros

The features just blow me away. I could spend a year implementing all the options and still get more. The customer service team is sensational and always there.

Cons

Just learning all the options to handle for customer/clientele management. There is a lot to learn with the Vagaro product. It takes time to absorb it all, but it is definitely worth it or I would not be still with them years later. I am proud to say I use their service to not only you but my clients.

Pros

Vagaro had good functions that in theory allowed you to calculate employee pay using a combination of commission pay and flat rates which is useful because we run a personal training studio where trainers make a % of 1 on 1 sessions and a flat rate for group classes.

Cons

There are so many bugs and glitches that it's very hard to actually use the software. All 3 of the employees that I tried to on-board to their payroll software had serious issues that took over a week to resolve.

Furthermore their support team was unable to help us successfully run payroll after trying for over two months.

Pros

Ease of use and affordability! Also, HIPAA compliance, inventory tracking, & online booking! This is THE program that holds our clinic together and allows us to continue to operate effectively.

Cons

Sometimes, it doesn’t connect well through our WiFi firewall for some reason, but it’s easy enough to hotspot for access if/when this happens.

Pros

Vagaro's appointment scheduling and inventory management features are top-notch. It's easy to use and has streamlined my business operations.

Cons

I wish Vagaro had more customizable reporting options and better customer support. Sometimes it feels a bit limited in that aspect.

Pros

I pretty much like everything about Vagaro. The software is very easy to use and even if you get stuck, Vagaro has a university where you can take a class on how to use Vagaro or a specific task you're trying to perform.
I find that the price was well within my budget for a software program that has all of what you need to build a successful business compared to other programs.

Cons

I think the thing I like least about Vagaro is the fact that the add-on functions cost extra. To feature your business on Vagaro, its an extra fee, and also it's extra to develop a form, it's the little extra fees that really adds up, especially when your building your business.

Alternatives Considered

Reasons for Switching to Vagaro

Pros

Vagaro fits our needs for our spray tanning and teeth whitening business. Very user friendly and improvements are always being made. Customer service is excellent.

Cons

On a few rare occasions over the past 4 years that Vagaro has gone down during business hours, it completely disables our business. Can't see the calendar or check out clients.

Alternatives Considered

Reasons for Choosing Vagaro

Switched From

Pros

This system has a base which is amazing and you have the ability to add things to it to complete everything you could ever need from start to finish. It is very simple and user friendly for clients. Clients being able to access appointment making any day and any time when they think of it. The reminder system is worth its weight in gold. The POS and Credit Card transactions capabilities added to your system complete the perfect package. As a new business and nervous about handling all aspects of the business as seamlessly as possible this checks ALL the boxes!

Cons

There is NOTHING we do not love. It is efficient and easy to use.

Pros

I wanted to use it for the scheduler and payment processing.

Cons

The credit card processor did not connect well to multiple devices, and so I cancelled it. I actually had to pay for the CC processor, but when I went to cancel Vagaro they still forced me to pay another $100 for a "free" CC processor, even though I paid for it. Very frustrating and the support was not good. DO NOT use this application. Its very scammy.

Pros

It looks great. I switched from a different EHR because this looked like it had more options, better options.

Cons

You can't fully set up your profile until you migrate you information over. Once you do that, you cannot do it again, so if you are continuing to use your old software while to get Vagaro setup, you can't update it again later. If you cancel, they continue to charge you, even if aren't using it, or can't use it. The promise features that are still in development, so when you try to incorporate them, you're told they are not available yet. Just offer a good product and and let people leave if it doesn't work. Charging on the front end before you get set up, and charge them again when they try and leave, just so annoying!

Pros

Vagaro offers incredible value for the money. With affordable pricing plans and a wealth of features included in each, it's a cost-effective solution for businesses of all sizes. You get more bang for your buck with Vagaro compared to other platforms.

Cons

Have not encountered any cons so far, everything has been very smooth

Pros

I like the ease with which customers can get text verification and book with just a few clicks on their mobile app. I also like the fact that their email system can successfully send emails. It's the best feature product that can be fairly easily customized.

Cons

There really isn't a downside to not getting help from the tutorial video. I liked everything that was totally fine

Pros

Vagaro is very easy to use and has a lot of features that other booking software does not. The online booking software and appointment management is convenient for clients.

Cons

I do think services or products paid for with reward points should also be able to be paid partially with points if clients do not want to use all of their points. Currently it is all or nothing. For instance, if a client has 20 reward points and is purchasing a $40 product, they should be able to split the payment between points and cash. So far, this can only be done by manually removing points from their account.

Alternatives Considered

Reasons for Switching to Vagaro

Pros

I love how streamlined it has become in my work/life balance. It's almost like my boss dictating when I can or cannot have the day off. It just helps in many ways with me mapping out my day and as a big plus I can link it with my Apple Watch.

Cons

Honestly I'll need a while to think about if I had any complaints in the past but for now I'm just gonna enjoy my experience.

Pros

It has been very Affordable and hence it was a good choice for us.

Cons

Our practice needed more features than what it had to offer. it worked great for the last few years but we have grown out of their space which i think they are working on expanding. They have been great overall. Would definitely recommend it.

Pros

I always get a real person on the phone.

Cons

Sometimes the connection is bad. But they help me through it.

Alternatives Considered

Reasons for Switching to Vagaro

Pros

It's easy to use. I like changing the colors for the season and having a pretty calendar. I love that my clients can book , fill our forms and pay online. It cuts down on printing costs and calls or texts outside of hours. It is so convenient for them!

Cons

There occasionally has been a glitch and clients have been able to book during hours I've had blocked off.

Pros

My clients and myself love the reminders. It's easy to use.

Cons

I wish we could put a person's name in to find a gift certificate. Also, wish we could have another color for personal time off besides brown. but really I guess it doesn't matter that much. the most I don't' care for is the soap notes, it needs to be more professional looking when printed out. the best soap notes program I used was win city soap notes they were very professional looking and easy to use. Printed out very nicely. unfortunate they are not in business any longer. I use clinic Sense which is ok.

Pros

Online payments and membership renewals are the most beneficial things for me and have increased my revenue!

Cons

My members without auto renewal do not consistently get emails of membership expiring. I do not know if it is the difference of their online submission versus me checking them out or invoicing them.