--- description: Review of Shopmonkey Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Shopmonkey | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Auto Repair Software](/directory/4261/auto-repair/software) > [Shopmonkey](/software/88459/shopmonkey) # Shopmonkey Canonical: https://www.softwareadvice.ie/software/88459/shopmonkey Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.ie/software/88459/shopmonkey?page=2) > Smart, simple. Built for shop life. Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way. What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Solutions: Financial clarity, built directly into Shopmonkey. Hand off to a dedicated bookkeeper or manage it yourself. Marketing: Run automated SMS and email campaigns to bring customers back and fill your schedule during slow stretches. Support and Onboarding: Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Technician tools — Assign jobs, track time, and keep your techs moving with tools built for the shop floor, not the front office. Inventory management — Track parts and supplies in real time so you're never caught short or over-ordering. Integrations — Shopmonkey connects with the tools you already rely on, including QuickBooks, PartsTech, Nexpart, RepairLink, and CARFAX. > > Verdict: Rated **4.6/5** by 265 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 265 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shopmonkey - **Location**: San Jose, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$239.00 - **Pricing model**: Flat Rate - **Pricing Details**: Shopmonkey offers four pricing tiers designed to cater to the diverse needs of auto repair shops: Basic: Price: $239 per month Key Features: VIN decode, user permissions, and digital vehicle inspections (DVIs), estimates, reporting, payments, parts lookup and ordering, appointment scheduling and enhanced shop communication tools, including unlimited 2-way text and email and built-in phone numbers and call forwarding, plus internal notes w/ @ mentions. Clever: Price: $399 per month Key Features: Includes all Basic features, additional user licenses, workflow, parts and Labor, reporting and support tools, and QuickBooks Online integration. Genius: Price: $499 per month Multi-Shop: Price: Customized pricing Key Features: Designed for businesses with multiple locations, offering unlimited user licenses and priority support. Each plan is structured to scale with the growth of your business, offering additional services such as the Shop CRM Essentials for $349 per month, Shopmonkey Bookkeeping for $349 per month, Shopmonkey Accounting for $99 per month, and Heavy Duty features for specialized needs. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Canada, United States ## Features - API - Accounting - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Billing & Invoicing - CRM - Chat/Messaging - Communication Management - Contact Database - Customer Database - Customer History - Data Import/Export - Electronic Payments - Electronic Signature - Employee Scheduling - Estimating - Inspection Management - Inventory Control ## Integrations (7 total) - ALLDATA - Nexpart Distribution Management - PartsTech - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - RepairLink ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Auto Repair Software](https://www.softwareadvice.ie/directory/4261/auto-repair/software) ## Related Categories - [Auto Repair Software](https://www.softwareadvice.ie/directory/4261/auto-repair/software) - [Body Shop Management Software](https://www.softwareadvice.ie/directory/71/auto-parts-store-software/software) ## Alternatives 1. [ARI](https://www.softwareadvice.ie/software/97484/ari-auto-repair-invoices) — 4.6/5 (660 reviews) 2. [AutoLeap](https://www.softwareadvice.ie/software/120367/autoleap) — 4.8/5 (744 reviews) 3. [AutoRepair Cloud](https://www.softwareadvice.ie/software/29965/autorepair-cloud) — 4.9/5 (163 reviews) 4. [NAPA TRACS](https://www.softwareadvice.ie/software/76836/napa-tracs) — 4.2/5 (262 reviews) 5. [Autorox](https://www.softwareadvice.ie/software/340932/autrorox) — 4.8/5 (63 reviews) ## Reviews ### "Easy to use shop management" — 5.0/5 > **Sean** | *8 January 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The software is great, I usually have a learning curve with new shop management systems, but ShopMonkey was fairly easy to implement > > **Cons**: Not any complaints really. The quoting system could be a little more streamlined but good overall\! No ----- ### "Try it out, why not" — 4.0/5 > **Rania** | *26 September 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: Shopmonkey does a great job of making the workflow easier to manage. It's very intuitive, and the guys at the shop enjoy using it. The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly. > > **Cons**: The merge has had some hiccups. The team did not have the foresight to start the invoice numbers in SM at a different number than the invoices in QB, so we had a big mess the first month of performance. Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again, more hiccups with QBO. It is hard getting someone on their QB knowledge team to help with issues. > > Great, if you work it properly. If not, don't expect much help from them. It's intuitive, but there is opportunity for many errors if you don't operate the software properly. ----- ### "Version 2.0 ruin the functionality" — 1.0/5 > **Amanda** | *27 August 2025* | Automotive | Recommendation rating: 1.0/10 > > **Pros**: Shopmonkey version 1.0 was very functional. It wasn't perfect, but it was as intuitive as I think invoicing could be. The features made a number of tasks, like running reports or processing payments, decently quick. > > **Cons**: Since we've been forced to update it has been a nightmare. So many features have been removed, it's almost not functional for our business. We would prefer to switch programs, but we have just over 5 years' worth of data essentially stuck in the program. We used to have a direct contact to help us with questions/concerns. Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with much more than "Did you turn it off and back on again?" > > Previously, I would have said this program has some issues, but it gets the job done, and it's fairly easy to use. Now, I would suggest that anyone looking for an invoicing program to choose anything else. The convoluted processes and programming are just not worth the cost. ----- ### "All-in-One Shop Management with Strong Features" — 4.0/5 > **Alissa** | *23 April 2026* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: I like how it combines scheduling, invoicing, and business management into one platform. It makes running daily operations much more organized and efficient. > > **Cons**: The system can have occasional glitches, and some features could be more intuitive or easier to navigate. > > Overall, my experience with Shopmonkey has been positive. It’s a helpful tool for managing operations and staying organized, though there is some room for improvement in usability and stability. ----- ### "Strong Performance with Compliance Concerns" — 4.0/5 > **Vanessa** | *27 April 2026* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: Value for money, invoice management, business management, customer support, report and tax, security > > **Cons**: I don’t like the fact that it is editable, as this can lead to compliance issues. This flexibility may create risks related to data integrity and trust. > > ShopMinKey offers a seamless and user-friendly shopping experience, making it easy to find and purchase products quickly. It provides a wide range of high-quality items, ensuring customers have plenty of options to choose from. ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.ie/software/88459/shopmonkey?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/88459/shopmonkey) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data