4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About SevenRooms

SevenRooms is a cloud-based reservation and guest management platform designed to help restaurants, hotels, clubs and enterprises acquire, engage and manage clients. Features include request management, payment processing, tagging, customer segmentation, event ticketing and reporting. The application enables team members to handle multi-channel bookings, record guest details within a centralized CRM database and notify waitlisted customers via SMS. SevenRooms also helps businesses manage order deliveries or pick-ups, collect service feedback and save customer preferences by maintaining their order histories. Marketers can use the solution to create personalized campaigns for an audience group and analyze the performance by measuring return on investment (ROI). SevenRooms offers open API, which enables businesses to integrate with various third-party platforms such as OpenTable, FaceBook, Instagram, TripAdvisor, Stripe, Twilio, MailChimp, TravelClick and more. It comes with a mobile application for iOS. Pricing is available on request and support is provided via phone and online measures.
SevenRooms Software - Grow direct bookings, deliver world-class service & retain guests automatically
SevenRooms Software - Personalize every guest experience
SevenRooms Software - Own your brand and drive commission-free reservations
SevenRooms Software - Maximize Daily Covers & Ensure A Smooth Service With Best-in-class Venue Management
SevenRooms Software - Promote your venue with a restaurant email marketing tool built for hospitality operators.
SevenRooms Software - Grow direct bookings, deliver world-class service & retain guests automatically - thumbnail
SevenRooms Software - Personalize every guest experience - thumbnail
SevenRooms Software - Own your brand and drive commission-free reservations - thumbnail
SevenRooms Software - Maximize Daily Covers & Ensure A Smooth Service With Best-in-class Venue Management - thumbnail
SevenRooms Software - Promote your venue with a restaurant email marketing tool built for hospitality operators. - thumbnail

SevenRooms pricing

SevenRooms does not have a free version but does offer a free trial. SevenRooms paid version starts at US$499.00/month.

Starting Price:
US$499.00/month
Free Version:
No
Free trial:
Yes

Alternatives to SevenRooms

SevenRooms Reviews

Feature rating

Value for Money
4.2
Functionality
4.2
Ease of Use
4.4
Customer Support
4.4
5 reviews of 17 View all reviews
Caitlin
Caitlin
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2018

SevenRooms Review

Company has been using SR for over 3 + years and it is perfect tool for operating our client database between 7+ properties. It helps us maintain our guest experience with customized features that are easy to use and really allow us know our guests better.

Pros

User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!

Cons

1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.

Rocco
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/5/2024

Great booking system with some issues with online payments

Pros

Booking process is very easy and generally easy to set up different availabilities

Cons

Cancellation fees cannot be charged on most cards

Response from SevenRooms

We really appreciate your feedback on SevenRooms, Rocco. We are grateful for your support, and we’re here for whatever you need at anytime!

Replied 16/5/2024
Kumar
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0

3
Reviewed on 29/8/2019

SevenRooms Isn't Worth It

Pros

SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.

Cons

SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.

Stephen
Stephen
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/7/2018

Game Changer

SevenRooms has played a major role in our recovery program with our customers. If a guest has an experience that did not live up to expectations, we know about it...and we fix it! It is another layer of hospitality that our entire company has bought into. The unique part of SevenRooms is the ability to customize its use. Our company has found creative functionality that enhances a guest’s overall experience.

Pros

Ability to provide a more customized experience for our valuable guests.

Cons

TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now.

Dan
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/9/2022

SevenRooms - If you operate a restaurant or club you need this!

Awesome.

Pros

The user interface is excellent and has come a long way since the beginning. It's super-easy to train floor staff on it via the web UI or the app.

Cons

The API needs to be a little more fleshed out and robust. We've had to manually do quite a lot of work to get 7R to play nice with Hubspot.

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