SevenRooms

Pros

Ability to provide a more customized experience for our valuable guests.

Cons

TripleSeat integration comes with major limitations for us. Triple seat is forcing our hand to lock tables that we simply can’t do operationally for many reasons. Currently unable to use right now.

Pros

Puts all the data in the hands of the business! Integrated with TOAST POS for check link and live spend. Easy to set up marketing campaigns and app for managers is super easy to use, especially if you have multiple locations!

Cons

Only drawback is price and other platforms are much more popular in some cities, such as NYC, Chicago, and LA.

Pros

SevenRooms allows you to accept and manage reservations and gain valuable customer insights. It has a flat-fee pricing structure which allows you to better grasp how much you'll be spending on a monthly basis. It used to have a great value proposition when OpenTable had a different pricing structure.

Cons

SevenRooms is not the industry standard for reservations, unfortunately. Many people are unfamiliar with the software, so you risk lost reservations as a result of that. Further, the pricing structure used to be valuable in that you wouldn't pay for reservations made through non-OpenTable reservations, but now OpenTable has adjusted their pricing structure to make that a non-factor. SevenRooms doesn't provide the guest insights that they pitch, and the live spend information is not always up to date.

Pros

Fast look up for reservations and CRM info. And I do appreciate the fact that it’s built specifically for the hospitality industry.

Cons

Somewhat difficult to customize in my opinion

Pros

Booking process is very easy and generally easy to set up different availabilities

Cons

Cancellation fees cannot be charged on most cards

Pros

User friendly- clean face. Easy to train new employees- easy set up and access. Customizable features. Feedback Reviews. Instagram + events Widget. Export clients by tags. Tags in general!

Cons

1)Sometimes loading glitches. 2)Unfortunately our POS system future does not work with SR- not SR's fault but it would make our lives easier to track spends at our more high volume properties.

Pros

It's easy to use, continually improving, always staying ahead on trends. I love that they don't just offer a product but go out of their way to look at ways to help you market your restaurant.

Cons

They do not integrate with BreadCrumb, you have to use/pay for OpenTable on top of your monthly cost.

Pros

I feel like SevenRooms is a hidden gem although we ultimately decided on a different reservation system!

Cons

It is a tad more costly than we were anticipating. Our big deal breaker was we could not utilize SevenRooms for out B&B properties as well as restaurants.

Pros

Great customer data capture, they allways know what i want, and i can see the history of guests.

Cons

Just one thing, color in the software is somehow boring

Pros

The system is quite smart in its approach to table reassignment and pacing

Cons

While the features are a benefit- the cost is high for a reservation system. Updates are made frequently without notice

Pros

The user interface is excellent and has come a long way since the beginning. It's super-easy to train floor staff on it via the web UI or the app.

Cons

The API needs to be a little more fleshed out and robust. We've had to manually do quite a lot of work to get 7R to play nice with Hubspot.

Pros

Lots of extra features in setting up offers, perks and events for customers.

Cons

There is a feature where guests can ask a custom question which is not trackable without checking individual bookings.

Pros

SevenRooms was a nice option for a restaurant that was getting hammered with OpenTable fees before they changed their structure. OT was fee based + core charges, while SevenRooms was a flat rate.

Cons

With discounts also comes less support. I feel like SevenRooms is about to be bought out or just fold. What started out as great, quickly became unreliable and unsupported.

Pros

SevenRooms is excellent at driving guests to your restaurant. While not the industry standard for online reservations, (though that is rapidly changing), it has excellent functionality. The biggest positives are:

1) Cost reduction by eliminating OpenTable fees
2) Ability to drive customers to restaurants within your group of restaurants
3) Live data on consumer spend and the ability to track that over time

Cons

SevenRooms is not the industry standard, so many people will not be familiar with the booking platform. From the guest perspective, even after creating a profile, you may have to input the same information multiple times for multiple reservations, which is frustrating. People may also not book through this platform if it's too difficult or unfamiliar, which may lead to lost reservations.

Pros

Ease of use and communication within the team

Cons

No feature of capturing guest name who are staying in the hotel

Pros

Ease of use on the app, reporting features, multiple diary views, great customer data capture. The excellent support team.

Cons

The mixed fonts on the desk top. it can be slow moving from page to page. Filters don't function very well when reporting.

Pros

can see the history of guests which helps a lot

Cons

can not see other restaurant bookings to check overall

Pros

ease of use, ease of integration, online materials

Cons

poor security governance with examples of security breaches and hacking being ignored by customer service team

Pros

I think there was a great platform to get more reservations in our restaurant and got the word out to more people

Cons

It caused too much confusion with our Opentable program.