--- description: Review of Alchemer Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Alchemer | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Social Media Monitoring Software](/directory/4221/social-media-monitoring/software) > [Alchemer](/software/90244/surveygizmo) # Alchemer Canonical: https://www.softwareadvice.ie/software/90244/surveygizmo Page: 1 / 17\ Next: [Next page](https://www.softwareadvice.ie/software/90244/surveygizmo?page=2) > Alchemer is an enterprise-level customer experience and feedback management platform that helps organizations collect, connect, and act on feedback across the entire customer journey. The platform includes a flexible survey builder with advanced logic, branching, and a wide range of question types, giving teams the ability to build anything from a simple pulse survey to a complex, multi-path research instrument. Omnichannel feedback tools capture input from websites, mobile apps, email, SMS, and third-party platforms, so organizations can meet customers wherever they are rather than relying on a single channel. Beyond traditional survey feedback, Alchemer also helps multi-location brands manage their online reputation and local visibility. This includes monitoring and responding to reviews at scale across hundreds or thousands of locations, keeping business listings accurate and consistent across Google, Apple Maps, and 70+ other directories, and publishing SEO-optimized local landing pages that drive location-based search traffic and conversions. This brings solicited feedback (surveys) and unsolicited feedback (public reviews) together in one platform, rather than requiring separate tools for each. AI is embedded throughout the platform rather than bolted on as a single feature. AI-powered sentiment analysis automatically scores and categorizes open-text feedback, surfacing themes and emerging issues without manual tagging. AI also assists with drafting review responses at scale, summarizing large volumes of feedback into digestible insights, and powering role-specific dashboards so different teams see the data that matters most to them. Workflow automation routes feedback and reviews to the appropriate teams automatically, enabling timely follow-up and closed-loop resolution. Alchemer integrates with a broad range of business systems, including CRM, helpdesk, and marketing platforms, allowing feedback and reputation data to flow into the tools teams already use rather than living in a silo. Dashboards and reporting present this data in accessible, role-based formats so teams can identify trends, track performance over time, and make informed decisions quickly. Alchemer supports business functions including customer experience management, digital experience optimization, market research, product management, reputation management, marketing, and employee experience programs, helping organizations create surveys, reach diverse audiences, manage online reputation, and analyze feedback efficiently, all from a single platform. Key competitive advantages: Enterprise capability without enterprise cost or complexity. Alchemer delivers the depth of functionality organizations expect from large-scale CX platforms, including advanced logic, robust integrations, and AI-powered analysis, without the extended implementation timelines, specialized administrator requirements, or premium pricing tiers often associated with enterprise CX suites. Fast time to value. Organizations can launch surveys, feedback programs, and reputation monitoring quickly rather than spending months on setup, so teams see actionable insights sooner. Real human support at every plan level. Unlike vendors that reserve dedicated support for top-tier contracts, Alchemer provides responsive human support across its plans, so customers aren't left navigating complex issues through self-service alone. A unified feedback and reputation platform. Most organizations manage solicited feedback (surveys) and unsolicited feedback (reviews) with separate tools from separate vendors. Alchemer consolidates both into one platform, reducing vendor sprawl, simplifying reporting, and giving teams a more complete view of the customer voice. Flexibility to scale. The platform serves organizations from mid-market through enterprise, with configurability that supports both simple feedback programs and complex, multi-team, multi-location deployments as needs grow. > > Verdict: Rated **4.5/5** by 393 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 393 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Alchemer - **Location**: Boulder, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Alchemer offers flexible pricing designed to fit organizations of every size, from a single researcher running their first survey to a multi-location enterprise managing feedback, reputation, and brand tracking at scale. Rather than a one-size-fits-all model, pricing is structured in tiers so organizations only pay for the level of capability they actually need, with room to move up as programs grow. Self-Service Survey Software Collaborator — $55 per user per month, or $315 per user per year with annual billing. This entry-level tier is built for individuals or small teams that need core survey creation and reporting: unlimited surveys, unlimited questions per survey, and a generous annual response allowance, all without requiring a sales conversation to get started. Professional — $165 per user per month, or $1,075 per user per year with annual billing. This tier adds advanced logic, branching, and deeper reporting capabilities for teams running more sophisticated feedback programs, along with expanded response limits and additional support options. Full Access — $275 per user per month, or $1,895 per user per year with annual billing. This is the most complete self-service tier, adding advanced research question types, advanced statistical analysis tools, and the highest response allowance among the self-service plans — suited to research and CX teams that need the platform's full analytical depth without moving to a custom-quoted account. All self-service tiers include a straightforward path from monthly to annual billing, with meaningful savings for organizations that commit annually rather than month-to-month. Enterprise Feedback Platform — Contact Alchemer for pricing. For organizations that need more than three users, or that require the platform's full reputation management, listings management, local pages, brand tracker, and advanced AI capabilities, Alchemer offers a custom-quoted Business Platform tier. Because these organizations vary widely in team size, number of locations, integration needs, and feedback volume, pricing here is built around the specific scope of the program rather than a flat per-user rate. Voice of the Customer and CX Automation — Contact Alchemer for pricing. Organizations running enterprise-wide VoC programs — with automated workflows, closed-loop routing across departments, and advanced AI-powered analysis such as automated follow-up probing and predictive analytics — work directly with Alchemer to scope a plan around program complexity, integration requirements, and the number of teams involved. Why pricing is structured this way Alchemer's tiered approach reflects a broader philosophy: organizations shouldn't have to pay enterprise prices for capability they don't yet need, but they also shouldn't hit a wall when they outgrow a self-service plan. The self-service tiers are priced and packaged so a small team can get real value immediately, without a lengthy sales cycle or implementation project. As needs grow — more users, more locations, reputation and listings management, brand tracking, or deeper AI-powered analysis — organizations move into a custom-quoted Business Platform relationship built around their specific scope, rather than being forced into a rigid, one-size-fits-all enterprise contract. Across every tier, support is a core part of the offering rather than an upsell: self-service customers get access to real human support, not just documentation, and organizations on annual Professional or Full Access plans receive phone support as part of their plan. This reflects Alchemer's broader positioning — enterprise-level capability without the cost, complexity, or support gaps often associated with larger CX platforms. Because pricing and packaging can shift over time, organizations evaluating a plan should confirm current rates and tier details directly with Alchemer or on the official pricing page, particularly for anything in the custom-quoted Business Platform range. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian - **Available Countries**: Algeria, Angola, Australia, Benin, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic, Chad, China, Comoros, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Egypt, Equatorial Guinea and 45 more ## Features - 360 Degree Feedback - A/B Testing - AI Text Generation - AI Text Summarization - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Anonymous Feedback - Appraisal History - Approval Process Control - Audience Targeting - Automated Responses - Autonomous Task Execution - Autoresponders - Benchmark Reporting - Benchmarking - Benchmarking & Norms ## Integrations (28 total) - Asana - Captcha - Domo - Google Analytics 360 - Google Docs - Google Sheets - HubSpot CRM - IBM SPSS Statistics - Mailchimp - Meta for Business - Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller) - Microsoft Power BI - Okta - OneLogin - Paylocity ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Social Media Monitoring Software](https://www.softwareadvice.ie/directory/4221/social-media-monitoring/software) ## Related Categories - [Social Media Monitoring Software](https://www.softwareadvice.ie/directory/4221/social-media-monitoring/software) - [Competitive Intelligence Software](https://www.softwareadvice.ie/directory/4206/competitive-intelligence/software) - [Location Intelligence Software](https://www.softwareadvice.ie/directory/4255/location-intelligence/software) - [Reputation Management Software](https://www.softwareadvice.ie/directory/4509/reputation-management/software) - [Review Management Software](https://www.softwareadvice.ie/directory/4285/review-management/software) ## Alternatives 1. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10495 reviews) 2. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2919 reviews) 3. [Connecteam](https://www.softwareadvice.ie/software/109560/connecteam) — 4.6/5 (5308 reviews) 4. [QuestionPro](https://www.softwareadvice.ie/software/153082/questionpro) — 4.8/5 (539 reviews) 5. [Microsoft Forms](https://www.softwareadvice.ie/software/402350/microsoft-forms) — 4.6/5 (327 reviews) ## Reviews ### "Checking all of our boxes: Alchemer for the WIN\!" — 5.0/5 > **Samantha** | *6 November 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The ability to customize survey questions with various logic and filters makes a significant difference for our specific needs. > > **Cons**: I can't really say that I have any issues with Alchemer. I think sometimes I struggle to remember how to set up reports, but that's not the largest issue. I guess, I'm not super familiar with the customer support processes that are in place, but I'm eager to learn more. :) > > Overall, 10/10. This does the job and has exceeded my expectations as far as range of features goes. ----- ### "Impressed enough to recommend" — 5.0/5 > **Seán** | *19 January 2026* | Market Research | Recommendation rating: 10.0/10 > > **Pros**: Alchmer is powerful and value for money. We use it because it can support the complex needs of a professional insights consulting agency while also delivering an attractive and easy-to-use experience for our respondents, and providing accessibility and integrations that make it efficient in supporting our clients. > > **Cons**: Like other platforms on the market, there is room for improvement in adopting new approaches to question designs that can improve engagement for mobile device surveys and ease of open-text coding for large responses and surveys. > > After testing multiple leading platforms, both those built for large-scale enterprise and smaller niche offerings, we settled on Alchmere because it offered the right amount of power without overloading users, respondents, or governance. ----- ### "Good survey option but lacks more advanced options" — 3.0/5 > **Jakob** | *23 December 2021* | Sports | Recommendation rating: 5.0/10 > > **Pros**: It is easy to create different types of questions and surveys. There are a variety of question types available. The survey creation process works well and is user friendly. > > **Cons**: It is very difficult to get data from Alchemer to another place and have it work reliably. Also, aggregating data from more than one survey to gain a bigger picture is not possible without downloading it all in to Excel. > > Decent, if you want to create one off surveys and have the data live in a silo this product works. If you want to create a larger picture of data across multiple surveys it is very manual and error prone. ----- ### "Great first experience on Alchemer's intuitive survey platform" — 5.0/5 > **Crystaline** | *29 January 2026* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: The intuitive platform, good value compared to other platforms in the market and the extensive training materials online. > > **Cons**: Would be great to have live support for Singapore / Asia services. Currently we can only rely on the email support which may require a few hours of turnaround time. > > As a researcher, we usually engage market research agencies to run surveys for us. When it comes to in-house research, we tend to struggle with the easily available online platforms like Typeform or MS forms which do not provide good routing capabilities to meet our needs. After exploring a few self-serve survey platforms, Alchemer stood out with its intuitive platform where I can get hands on really quickly and their email customer service is able to respond clearly on the support that I need too. ----- ### "Great and inexpensive way to conduct online surveys" — 5.0/5 > **Stephen** | *3 April 2026* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: Alchemer provides an online survey platform that has all of the functionality you need at a much lower price point than its competitors. It is flexible and intuitive to use. It also allows you to suspend your account without deleting your old surveys. > > **Cons**: There is not a lot I do not like about Alchemer. I was thinking about using the translation feature for a survey and increased my subscription level, but then realized that I did not need that feature and could go back to Collaborator. > > Overall it has been very positive. It gives me what I need without overcharging. I recently restarted the service and had to call customer support to get it going, but that was still relatively painless. ----- Page: 1 / 17\ Next: [Next page](https://www.softwareadvice.ie/software/90244/surveygizmo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/90244/surveygizmo) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data