--- description: Review of ConnectWise PSA Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: ConnectWise PSA | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Business Management Software](/directory/4371/business-management/software) > [ConnectWise PSA](/software/91525/connectwise-manage) # ConnectWise PSA Canonical: https://www.softwareadvice.ie/software/91525/connectwise-manage Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.ie/software/91525/connectwise-manage?page=2) > ConnectWise PSA (formerly ConnectWise Manage) is a managed service provider (MSP) solution that caters to businesses of all sizes across various industries such as marketing and advertising, finance, sales, hospitality and more. Key features include backup management, patch management, project management, invoicing, a built-in dashboard and scheduling. ConnectWise PSA helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. The solution also enables users to keep track of their clients’ infrastructure via parameters such as configurations, serial numbers, warranties and more. Additionally, ConnectWise allows users to identify and resolve issues remotely and supports integration with various third-party applications such as Acronis, Cisco, Webroot and more. The solution can either be deployed on-premises or hosted in the cloud and also offers users mobile applications for iOS and Android devices. Support is available via phone, email and online live chat. > > Verdict: Rated **4.1/5** by 283 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 283 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact sales for a quote. Sales@Connectwise.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Trail - Automated Routing - Availability Management - Backup and Recovery - Billable Items Tracking - Billing & Invoicing - CRM - Call Centre Management ## Integrations (62 total) - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management - ConnectWise RMM ... and 47 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Management Software](https://www.softwareadvice.ie/directory/4371/business-management/software) ## Related Categories - [Business Management Software](https://www.softwareadvice.ie/directory/4371/business-management/software) - [Project Management Software](https://www.softwareadvice.ie/directory/4430/project-management/software) - [IT Management Software](https://www.softwareadvice.ie/directory/4563/it-management/software) - [IT Service Software](https://www.softwareadvice.ie/directory/4207/it-service/software) - [Professional Services Automation Software](https://www.softwareadvice.ie/directory/4135/psa/software) ## Alternatives 1. [N-central](https://www.softwareadvice.ie/software/161863/solarwinds-n-central) — 4.2/5 (253 reviews) 2. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18811 reviews) 3. [N-sight RMM](https://www.softwareadvice.ie/software/30397/solarwinds-remote) — 4.3/5 (203 reviews) 4. [Syncro](https://www.softwareadvice.ie/software/373866/syncro) — 4.6/5 (149 reviews) 5. [IT Glue](https://www.softwareadvice.ie/software/351312/it-glue) — 4.6/5 (342 reviews) ## Reviews ### "Still Happy to use PSA" — 5.0/5 > **Julee** | *23 March 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: We are able to contain all of our information in a single location and able to access easily. The additional integrations continue to be a huge benefit for our company. > > **Cons**: While it is easy to reach out/create a support ticket, it often takes longer to find a resolution and at times understanding is a challenge. > > It is currently still our choice for the product that holds our data together and allows us to provide adequate and timely support to our clients. ----- ### "4 Year Veteran of ConnectWise PSA Reviews the Platform" — 4.0/5 > **Verified Reviewer** | *1 December 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I like the inclusion of everything a new or existing MSP needs. From ticketing to finance to projects everything you need is right there. > > **Cons**: The interface is ugly and cannot be customized like other brands. It looks really old and doesnt seem to have every really gone through a design change. > > I really like a large portion of what it offers. Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very customizable. ----- ### "Powerful ticketing tool with lot of integrated features" — 4.0/5 > **Christopher** | *3 December 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Fully featured, fully integrated with products like Automate and Control. The latest version lets you connect to machines directly from the ticket which is fantastic. Auvik and LogicMonitor connectivity lets them create tickets when alerts fire (and Auvik will even close tickets that clear) > > **Cons**: Working in the back end and templates can be a little cumbersome, but worth sticking with it for the things it can do. > > I've used homebrew, Autotask and CWise over the years and this is the best yet and it is getting better all the time ----- ### "Feature-Rich PSA Platform with Excellent Ticketing and Integrations" — 5.0/5 > **Josh** | *20 July 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: ConnectWise PSA is an excellent platform for managing tickets and service delivery within an MSP environment. The ticketing and ticket management capabilities are among its strongest features, providing good visibility of workloads, customer issues, and service performance. Features such as child tickets, workflows, automation, and reporting help streamline day-to-day operations and improve efficiency. One of the biggest benefits is the extensive integration ecosystem. We integrate ConnectWise PSA with NinjaOne RMM, Sophos, UniFi networking solutions, and backup platforms, allowing information to be centralised and reducing the need to switch between multiple systems. This helps our engineers work more efficiently and maintain better visibility across client environments. The automation and workflow capabilities can save significant time once configured properly, and the platform offers a comprehensive feature set that can scale with business growth. Overall, it's a powerful and reliable PSA solution that has become a critical part of our service delivery process. > > **Cons**: The platform has a steep learning curve and can feel overwhelming at times due to the amount of information displayed on screen. New users may find navigation confusing until they become familiar with the interface. There are also some minor quirks that can be frustrating, such as a ticket being updated by another engineer while you're writing a note, which can result in your text being lost unless you've copied it elsewhere first. While highly capable, some areas could be more intuitive and streamlined. > > ConnectWise PSA has been a key platform for our MSP, providing powerful ticketing and service management capabilities. The ticketing and ticket management features are particularly strong, allowing us to efficiently manage workloads, track customer issues, and maintain visibility across the service desk. Features such as child tickets, workflow automation, and reporting provide excellent flexibility for managing support operations. ----- ### "Powerful PSA with plenty of features for MSP environments" — 5.0/5 > **Verified Reviewer** | *17 September 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: ConnectWise PSA provides a good central platform for managing tickets, clients, assets and day-to-day IT support work. Having customer information, ticket history and service information in one place makes it much easier to keep track of issues and maintain a clear history of support activity. The integration with other ConnectWise products and the automation capabilities are also useful for streamlining repetitive tasks and workflows. > > **Cons**: The interface can sometimes feel quite cluttered and unintuitive, particularly when navigating between different areas of the system. Some processes require more clicks than they ideally should, and finding specific information can occasionally be frustrating. There is also a fairly steep learning curve for new users, especially when dealing with the more advanced configuration and automation features. > > Overall, ConnectWise PSA has been a reliable platform for managing IT support operations. It provides a wide range of features for ticket management, customer management, workflow automation and reporting, and it works particularly well in an MSP environment where there are a large number of tickets and customers to manage. It does take some time to become familiar with the platform, and some areas could be made more straightforward from a usability perspective. However, once configured correctly, it provides a strong foundation for organising and managing day-to-day IT support. ----- Page: 1 / 13\ Next: [Next page](https://www.softwareadvice.ie/software/91525/connectwise-manage?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/91525/connectwise-manage) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data