--- description: Review of Universal Knowledge Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Universal Knowledge | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Community Software](/directory/4515/community/software) > [Universal Knowledge](/software/9176/universalknowledge) # Universal Knowledge Canonical: https://www.softwareadvice.ie/software/9176/universalknowledge Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/9176/universalknowledge?page=2) > Universal Knowledge is a knowledge management solution designed by Knowledge Powered Solutions to increase the efficiency of agents and reduce operational costs. The modules offered include call center, customer service, web self-service, help desk and knowledge management. It provides a multi-deployment option and can be hosted either on cloud or on-premise. As part of the knowledge management platform, companies can integrate the system with existing knowledge sources, eliminates the need to duplicate or relocate information. It uses a natural language search, so users can ask questions instead of using keywords. The web self-service module integrates directly with a company website and offers features like automatic FAQ lists, automated query escalation and posting of trending topics. It helps companies reduce operational costs by diverting a large volume of unnecessary customer calls to IVR (interactive voice response). It provides APIs to integrate with CRM, ITSM and Helpdesk applications. Support is offered by email and phone. > > Verdict: Rated **4.6/5** by 13 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 13 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Knowledge Powered Solutions - **Location**: Cheshire, UK - **Founded**: 2004 ## Commercial Context - **Starting Price**: £10.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Universal Knowledge is available for a minimum of 15 users. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise) - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Portugal, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States ## Features - API - Access Controls/Permissions - Access Expiration Management - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Audit Trail - Catalog Management - Change Tracking - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Credential Management - Customisable Branding - Customisable Reports - Customisable Templates - Customizable Fields ## Integrations (4 total) - Dropbox Business - Google Docs - Microsoft 365 - Microsoft SharePoint ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Community Software](https://www.softwareadvice.ie/directory/4515/community/software) ## Related Categories - [Community Software](https://www.softwareadvice.ie/directory/4515/community/software) - [Document Management Software](https://www.softwareadvice.ie/directory/722/document-management/software) - [Collaboration Software](https://www.softwareadvice.ie/directory/4138/collaboration/software) - [IT Documentation Tools](https://www.softwareadvice.ie/directory/4607/it-documentation/software) - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) ## Alternatives 1. [Confluence](https://www.softwareadvice.ie/software/430492/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.softwareadvice.ie/software/397825/microsoft-sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.softwareadvice.ie/software/123247/notion-remote-work) — 4.7/5 (2709 reviews) 4. [Guru](https://www.softwareadvice.ie/software/103160/guru) — 4.8/5 (639 reviews) 5. [Paperpile](https://www.softwareadvice.ie/software/269853/paperpile) — 4.8/5 (122 reviews) ## Reviews ### "Knowledge Management in Developing Countries" — 5.0/5 > **Salie** | *25 September 2018* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Ease of harvesting knowledge from other systems. The AI like function of linking search phrases to topics. Taxonomy setup and linking of user rights. Management of content and the regular updating of it. > > **Cons**: Collaboration between individuals could be more Graphic, but it works well. > > With a new generation of South Africans coming into the business market it becomes more and more difficult to mentor everyone in the same way. The pressure that internships and learner-ships place on Snr resources is huge, but with KPS KM important knowledge can now be shared and distributed through the organisation as well as over the years. ----- ### "Look no further for a knowledge solution" — 5.0/5 > **Aaron** | *17 June 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: The system is seamless \& very user friendly. The functionality is exactly what is required to create a robust and useful knowledge solution. The support and guidance from the team has been absolutely phenomenal, there professionalism and dedication truly shines through with their products and customer service. > > **Cons**: Nothing, the system is exactly what we require. There are other systems that have different looks and feels however, the simplistic approach from universal knowledge allows this system to be accessible to people of all skill levels all the while having the option to add or reduce functionality at the customers discretion. > > Overall our experience has been a hugely positive one. The system itself is exactly what you would need to create a knowledge management system for an organisation of any size all the while having the personal touch of a business who really care for their customers. It's been a pleasure being a part of this journey with KPS. ----- ### "Strong functionality, great support" — 4.0/5 > **Verified Reviewer** | *21 September 2018* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: I love the support we receive, and the robust functionality. KPS is very open to changes, and are positioned to be adaptive to customer needs. > > **Cons**: The UI is not terribly intuitive, which can be problematic. We're not always satisfied with the import functionality. None of these are drastic issues, though. > > We've got a strong tool for our customer service team to use as a knowledge resource. The learning curve is a bit steep, but worth it. ----- ### "Critical software for our use in our contact centre" — 5.0/5 > **Martin** | *19 December 2019* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: As a outsource contact centre, servicing multiple corporate and government accounts, an extremely good knowledge management software product is critical to the on-going successful delivery of all services. The KPS KMS fulfills that requirement in every regard. It provides significant bang for sensible bucks. It is relatively easy to setup, use, administer and maintain. Our contact centre agents and our customers love it, as do those who contact us. Major positive effects on AHT, First Contact Resolution, Financials, and Complaints etc > > **Cons**: There is very very little to not like about this software - to the point that we as an organisation and sgnificant heavy users of it cannot think of any that easily comes to mind > > The significant positive effects on increased First Contact Resolution and Customer Satisfaction, decreased Complaints and AHT, better staff engagement (internally and with customers and their customers), better bottom line Financials, and overall ease and accuracy of implementation of changing information and processes. Our environment is fast-paced and ever-changing. I doubt whether we could keep up with these and provide the levels of services that our customers demand without having KPS KMS in place. ----- ### "Greatly satisfied implementation and usage of Knowledge Powered Solution" — 5.0/5 > **Vicki** | *9 September 2015* > > The implementation team came on site to provide hands-on server install and customization. During this multi day visit, their team created customized scripting to extract book titles and detailed information to feed the Knowledge Management System. The results are: time saved, the availability of data for the Customer Service Representative (CSR) to speak with agility and on demand knowledge for a 2 minute call constraint. This near real time data originated from another system of record but appears seamless to the CSR. As the software releases become available, KPS staff are proactive to insure our operating system and SQL releases are compatible with the new software. As we refresh to the most current release in 3 weeks, they have committed to Go-To-Meeting and help us to install while they watch to answer our question and develop our internal knowledge. We have built a very solid library of information for repeatable processes, integrity in our data, and quickly implementing new documentation with little confusion. Write authority is limited by access control and the read permissions are wide. Our content library is very stable and well managed, thanks in part to the permissions design. The KPS team has been very responsive to our Information Service team for information. The system has not failed in the 3 years we have used it on our own servers. The KPS tem send out notices of existing functionality as we grown and announcing new capabilities as their product demand grow. Their staff provides personalized support and not dial x for this or that. The KPS software has allowed us to annotate procedures which are critical for control and legal compliance. An intentional naming scheme allows us to identify document which need to be reviewed at least annually for payment card compliance. We have nothing but gratitude for this responsive team. The product delivers what is promised and the users determine their destinies. Invest the time to state your usage to the implementation team, listen to their suggested solutions and allow the KPS team to deliver your configured solution. The product is affordable. We are very grateful to our KPS partners and their product and rate them very high for ease of use, customer support and commitment to their product. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/9176/universalknowledge?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/9176/universalknowledge) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data