4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Passportal

N-able Passportal is a cloud-based solution, which helps small to large managed service providers (MSPs) automate password protection and organize relative documents. Key features include credential injection, password change management, auditing, and reporting. The application enables administrators to generate new passwords, remove re-used ones and set expiration dates for routine maintenance. Network engineers can use N-able Passportal to monitor user activities and track issues through credential usage. Additionally, the system helps supervisors revoke the credentials of former employees and auto-capture new passwords to ensure compliance. N-able Passportal comes with a self-service portal, which lets end users reset passwords by receiving notifications and authenticating identity using biometric or touch ID. It comes with a mobile application for iOS and Android. Pricing is available on request and support is provided via phone and documentation.
Passportal Software - N-able Passportal Dashboard
Passportal Software - N-able Passportal Site | Add-on
Passportal Software - N-able Passportal Blink | Add-on
Passportal video
Passportal Software - N-able Passportal Dashboard - thumbnail
Passportal Software - N-able Passportal Site | Add-on - thumbnail
Passportal Software - N-able Passportal Blink | Add-on - thumbnail

Passportal pricing

Passportal does not have a free version but does offer a free trial. Passportal paid version starts at US$18.00/month.

Starting Price:
US$18.00/month
Free Version:
No
Free trial:
Yes

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Passportal Reviews

Feature rating

Value for Money
4.3
Functionality
4.1
Ease of Use
4.2
Customer Support
4.3
5 reviews of 89 View all reviews
Kendall
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/7/2019

Great Product

This software has been a life saver in terms of saving time and money. I would highly recommend it.

Pros

I really like that all my clients information is readily available in 1 place. I don't have to hunt through pages of documentation to find a password, IP address, how to article or anything. All information is laid out in a standard format

Cons

the integration with ConnectWise Automate and Control seems a little delayed. and sometimes doesn't show up at all if the serial number isn't populated in Automate.

Alternatives Considered

Microsoft SharePoint and Confluence

Reasons for Choosing Passportal

Pricing

Switched From

IT Glue

Reasons for Switching to Passportal

Even though the other 2 options were free, being able to standardize the documentation was key. The password keeper was also a huge factor. the last was the integration with many other software platforms. For the price, we couldn't pass it up.
Michael
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/8/2019

Good bang for your buck

It's a solid product at a fair price.

Pros

Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner. It's as comprehensive as their largest competitor, IT Glue, but significantly less and with only a month to month commitment.

Cons

It's still not inexpensive, but it's necessary as you scale and mature your MSP. It's also a major undertaking to get setup, but there are good resources to get you up and running.

Alternatives Considered

IT Glue

Reasons for Choosing Passportal

Much more comprehensive and specific to our business' needs.

Switched From

Dropbox Business

Reasons for Switching to Passportal

Better value.
Todd
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 8/10/2019

Good password manager / OK document manager

So far things have been good and not having to email sensitive passwords to clients is a huge bonus. Clients we have deployed to Sites enjoy being able to manage company and personal passwords outside of browser password managers.

Documents portion can use some work to make things link better but it’s a good start.

Pros

The ability to share passwords (with permissions) via Site to our clients is the main reason for going with Passportal.

The mobile app is efficient and handy when onsite.

The fact they are a Canadian Company was also very important.

Cons

The inability to share docs with client Sites is a big feature we are waiting for.

A second issue is the inability to choose how passwords are sorted in the mobile app (by description instead of username) makes things a little cumbersome.

Lastly, no integration with Kaseya BMS/VSA causes duplication of data.

Alternatives Considered

IT Glue

Reasons for Switching to Passportal

The priority was on password management and that is what we were really after. Pricing did come into play as well as we are a small team. Not sure if price is still a factor today since IT Glue changed their minimum purchase.
Michael
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 25/7/2019

Very happy with Passportal

Pros

It forced us to develop good habits. We previously documented in the site config section of autotask which was functionally no different than a notepad file. Passportal's structure of templates and linking forces us to put in more information which leads to better notes.

Cons

There are some customization aspects which are still lacking, but are on the roadmap.

Alternatives Considered

IT Glue

Reasons for Switching to Passportal

Cost was the primary factor. IT Glue did *more* than Passportal, but the extra features IT Glue offered were of little to no importance to us. Those extra features greatly increased IT Glue's cost. Passportal gave us exactly what we were looking for at a fair price.
Jay
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 25/7/2019

Best tool in our arsenal

We work with dozens of tools and passportal has easily been the most useful one. We have had to call in for technical support twice and both times our issues were handled on the first call.

Pros

Our passwords are secure and we have the ability to share those passwords as needed to clients. Password management has always been a nightmare but now it couldn't be easier

Cons

We add our client domains in and have the ability to see expiration dates but there is no way to run a report on all domains to see all expiration in one view.

Alternatives Considered

IT Glue

Reasons for Switching to Passportal

We felt the password security in Passportal was superior over IT Glue. While documentation is important, knowing that our passwords are secure was our top concern.

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