Zendesk Sell

4.3
Overall rating
Reviews

4.3
Overall rating
Reviews

About Zendesk Sell

Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. The system features a standalone sales automation module with options for integrated channel management and web self-service capabilities. Zendesk Sell enables sales teams to capture, organize and properly track leads. Sales personnel can funnel leads from multiple sources including websites, spreadsheets or any marketing platform. Users can track sales and have full visibility into the sales pipeline with robust sales reporting feature. Sales team leaders can monitor sales process by managing regions and teams through Base. Users can establish and monitor quotas and goals for specific teams and reps, all via smartphone or other mobile devices. Zendesk Sell has native applications for iOS, Android and Windows phones. The solution can also integrate with MailChimp. The system is suitable for small to midsize companies across most industries looking for a mobile CRM solution.
Zendesk Sell Software - Zendesk Sell communication management
Zendesk Sell Software - Zendesk Sell call summary
Zendesk Sell Software - Zendesk Sell send emails
Zendesk Sell Software - Zendesk Sell lead management
Zendesk Sell Software - Zendesk Sell filter contact lists
Zendesk Sell video
Zendesk Sell Software - Zendesk Sell communication management - thumbnail
Zendesk Sell Software - Zendesk Sell call summary - thumbnail
Zendesk Sell Software - Zendesk Sell send emails - thumbnail
Zendesk Sell Software - Zendesk Sell lead management - thumbnail
Zendesk Sell Software - Zendesk Sell filter contact lists - thumbnail

Zendesk Sell pricing

Zendesk Sell does not have a free version but does offer a free trial. Zendesk Sell paid version starts at US$19.00/month.

Starting Price:
US$19.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Zendesk Sell

Zendesk Sell Reviews

Feature rating

Value for Money
4.0
Functionality
4.0
Ease of Use
4.4
Customer Support
4.1
5 reviews of 155 View all reviews
Jacob
Jacob
  • Industry: Events Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 30/10/2018

Former User, Would use again

I think I well described it above but it was always positive. I loved connectivity through different regions with closers and it truly made scheduling easier.

Pros

We used base software when setting leads for Solar appointments. There was a really nice connectivity between me and the closers when I was using base. I love the idea that I can put notes on homes and have connectivity that I normally would not have had when we were using the paper method we used to use. I can slip appointments in between already scheduled appointments, just a solid product overall.

Cons

In relation to sales rabbit and other sales softwares, I loved the ability to see homes more clearly, I thought that was one thing I didn't have as much with base, it was still better in other ways though that outweighed the pros that sales rabbit brought. I would take this still over any other sales appointment software and calendaring out there.

Verified Reviewer
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 7/5/2020

Finally something new and interesting from Zendesk

The overall experience with Zendesk sell has been really good, I would recommend it.

Pros

Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI.

Cons

This is a new offering for Zendesk and the onboarding process left a lot to be desired. I do believe this will improve over time.

Suzanne
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
1

2
Reviewed on 7/12/2021

Not worth it

We were trying to integrate our sales and support management systems, but we could never get Sell working reliably enough to even start working on the support migration piece. Their support was so poor, we didn't trust them to be able to help us with our mission-critical support application.

Pros

The layout is attractive, and adding custom fields is easy.

Cons

There were lots of opportunities for this software to be a lot better than it was, and Zendesk doesn't seem to be interested in improving it. The main reason we chose Zendesk Sell was because we wanted to integrate our sales and support instances, but we were never able to get it working. It's impossible to rearrange columns in reports and you can't filter on certain things. There are simple issues, like when you export a list the FIRSTNAME and LASTNAME fields are combined and can't be separated. Their support was AWFUL; they routinely took SIX WEEKS to respond to urgent requests from us, and even then they didn't fix the problem.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Zendesk Sell

We were hoping to get an integrated sales and support solution.

Switched From

SugarCRM

Reasons for Switching to Zendesk Sell

At the time, we thought it would meet our needs better.
Verified Reviewer
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 21/9/2023

Awesome CRM tool!

It has been an amazing journey full of learning tips and easy automation.

Pros

1. It makes making decisions easy as the data needed is viewable and at a glance.2. It has intuitive sales management tools such as automated auto-messaging of customers.3. You can easily locate and keep track of leads for future sales and marketing calls.4. It enables uninterrupted workflow as the task player automates activities.5. Its email integration feature is amazing and easy to use.

Cons

1. It's a bit pricey if you want more of the advanced features.2. It has a steep learning curve which might be a discouraging factor for some.3. It does not have built-in marketing features, you will have to do the marketing yourself.

Jimmy
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

4
Reviewed on 12/9/2016

Very useful app !

For our micro-enterprise, we consider this App as an employee who helps us to coordinate customer records. Since we are working with Base, we lose fewer customers and time to acquisition. With Google Chrome plugIn, when we are working with LinkedIn, with a single click, add a contact to lead to our database in Base CRM. This prevents us from doing it manually as before.

Pros

Time saving for lead management.
Followed best customer records.
Android, calls are automatically tracked and recorded in base with an option to add a note of the conversation in order to remember it and therefore continue the discussion more effectively to the next call or email.

Cons

Creating quotes directly into Base and easily exportable to Xero has to be improved because it is a useful but incomplete integration to be really effective.
Management contact book between Base CRM and Xero needs also improvement.

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