--- description: Review of Zendesk Sell Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zendesk Sell | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CRM Systems](/directory/4153/crm/software) > [Zendesk Sell](/software/93337/zendesksell) # Zendesk Sell Canonical: https://www.softwareadvice.ie/software/93337/zendesksell Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.ie/software/93337/zendesksell?page=2) > Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. The system features a standalone sales automation module with options for integrated channel management and web self-service capabilities. Zendesk Sell enables sales teams to capture, organize and properly track leads. Sales personnel can funnel leads from multiple sources including websites, spreadsheets or any marketing platform. Users can track sales and have full visibility into the sales pipeline with robust sales reporting feature. Sales team leaders can monitor sales process by managing regions and teams through Base. Users can establish and monitor quotas and goals for specific teams and reps, all via smartphone or other mobile devices. Zendesk Sell has native applications for iOS, Android and Windows phones. The solution can also integrate with MailChimp. The system is suitable for small to midsize companies across most industries looking for a mobile CRM solution. > > Verdict: Rated **4.3/5** by 160 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 160 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Starter: $45 per seat, per month Professional: $95 per seat, per month Enterprise: $145 per seat, per month All plans are billed annually. Add-ons are also available for an additional cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Polish, Portuguese, Spanish - **Available Countries**: Australia, Canada, China, Germany, Ireland, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Auto-Dialer - Batch Processing - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Call Recording - Campaign Management - Catalog Management - Channel Management - Chat/Messaging - Client Tracking - Collaboration Tools - Contact Database - Contact Management ## Integrations (30 total) - Array - Bedrock Data - Domo - Dotdigital - Dropbox - Front - FullContact - Gmail - Google Calendar - Google Drive - Harvest - HubSpot Marketing Hub - Kustomer - Marketo Engage - Meta for Business ... and 15 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) ## Related Categories - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) - [Lead Management Software](https://www.softwareadvice.ie/directory/1682/lead-management/software) - [Predictive Lead Scoring Software](https://www.softwareadvice.ie/directory/3393/lead-scoring/software) - [Construction CRM Software](https://www.softwareadvice.ie/directory/153/homebuilder-crm-software/software) - [Sales Forecasting Software](https://www.softwareadvice.ie/directory/4678/sales-forecasting/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18812 reviews) 2. [HubSpot CRM](https://www.softwareadvice.ie/software/1854/hubspot) — 4.5/5 (4491 reviews) 3. [Kylas Sales CRM](https://www.softwareadvice.ie/software/216694/kylas) — 4.8/5 (627 reviews) 4. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (7003 reviews) 5. [Dynamics 365](https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm) — 4.4/5 (5860 reviews) ## Reviews ### "Great crm" — 5.0/5 > **Aleksandra** | *10 May 2021* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and a full suite of features > > **Cons**: Sometimes can be lacking some needed features ----- ### "Great Product with GPS" — 5.0/5 > **B. W.** | *9 January 2021* | Business Supplies & Equipment | Recommendation rating: 7.0/10 > > **Pros**: I loved the ability to log the GPS for site visits. This feature was way ahead of the competition. > > **Cons**: My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app. > > Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that? ----- ### "Not worth it" — 2.0/5 > **Suzanne** | *7 December 2021* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: The layout is attractive, and adding custom fields is easy. > > **Cons**: There were lots of opportunities for this software to be a lot better than it was, and Zendesk doesn't seem to be interested in improving it. The main reason we chose Zendesk Sell was because we wanted to integrate our sales and support instances, but we were never able to get it working. It's impossible to rearrange columns in reports and you can't filter on certain things. There are simple issues, like when you export a list the FIRSTNAME and LASTNAME fields are combined and can't be separated. Their support was AWFUL; they routinely took SIX WEEKS to respond to urgent requests from us, and even then they didn't fix the problem. > > We were trying to integrate our sales and support management systems, but we could never get Sell working reliably enough to even start working on the support migration piece. Their support was so poor, we didn't trust them to be able to help us with our mission-critical support application. ----- ### "Zendesk Sell Integration" — 5.0/5 > **Solomon** | *13 October 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Zendesk sell offers more features for marketing and adds on the zendesk platform for companies. > > **Cons**: There are none but the trail but it is a helpful feature to gain customer leads > > The zendesk was useful in reaching customers and keeping databases on sales and promotions leads conversion. ----- ### "Powerful and simple sales management tool" — 5.0/5 > **Trent** | *16 September 2019* | Facilities Services | Recommendation rating: 8.0/10 > > **Pros**: - Simple input for contact information for different clients and potential clients - Super easy to create deals and potential purchases for clients - Schedule appointments, set reminders, and send emails all from within the program - Check metrics and numbers of different members of the sales team for different times and situations. - Allows others to quickly catch up on what has happened in client interactions by reading through the emails that have been sent previously - Easily sort through customer lists to find people who are relevant under different categories > > **Cons**: - Sometimes too easy to change things that have been set by others - Contact uploading/downloading in .csv files is a bit of a pain at first, but not terrible to get used to. > > I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.ie/software/93337/zendesksell?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/93337/zendesksell) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data