--- description: Review of Zendesk Sell Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zendesk Sell | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CRM Systems](/directory/4153/crm/software) > [Zendesk Sell](/software/93337/zendesksell) # Zendesk Sell Canonical: https://www.softwareadvice.ie/software/93337/zendesksell Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.ie/software/93337/zendesksell?page=2) > Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. The system features a standalone sales automation module with options for integrated channel management and web self-service capabilities. Zendesk Sell enables sales teams to capture, organize and properly track leads. Sales personnel can funnel leads from multiple sources including websites, spreadsheets or any marketing platform. Users can track sales and have full visibility into the sales pipeline with robust sales reporting feature. Sales team leaders can monitor sales process by managing regions and teams through Base. Users can establish and monitor quotas and goals for specific teams and reps, all via smartphone or other mobile devices. Zendesk Sell has native applications for iOS, Android and Windows phones. The solution can also integrate with MailChimp. The system is suitable for small to midsize companies across most industries looking for a mobile CRM solution. > > Verdict: Rated **4.3/5** by 159 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 159 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Starter: $45 per seat, per month Professional: $95 per seat, per month Enterprise: $145 per seat, per month All plans are billed annually. Add-ons are also available for an additional cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Polish, Portuguese, Spanish - **Available Countries**: Australia, Canada, China, Germany, Ireland, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Auto-Dialer - Batch Processing - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Call Recording - Campaign Management - Catalog Management - Channel Management - Chat/Messaging - Client Tracking - Collaboration Tools - Contact Database - Contact Management ## Integrations (31 total) - Array - Bedrock Data - Domo - Dotdigital - Dropbox Business - Front - FullContact - Gmail - Google Calendar - Google Drive - Harvest - HubSpot Marketing Hub - Kustomer - Mailchimp - Marketo Engage ... and 16 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) ## Related Categories - [CRM Systems](https://www.softwareadvice.ie/directory/4153/crm/software) - [Lead Management Software](https://www.softwareadvice.ie/directory/1682/lead-management/software) - [Predictive Lead Scoring Software](https://www.softwareadvice.ie/directory/3393/lead-scoring/software) - [Construction CRM Software](https://www.softwareadvice.ie/directory/153/homebuilder-crm-software/software) - [Sales Forecasting Software](https://www.softwareadvice.ie/directory/4678/sales-forecasting/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.ie/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [HubSpot CRM](https://www.softwareadvice.ie/software/1854/hubspot) — 4.5/5 (4453 reviews) 3. [Zoho CRM](https://www.softwareadvice.ie/software/392464/zoho-crm) — 4.3/5 (6964 reviews) 4. [Kylas Sales CRM](https://www.softwareadvice.ie/software/216694/kylas) — 4.8/5 (573 reviews) 5. [Dynamics 365](https://www.softwareadvice.ie/software/106335/microsoft-dynamics-crm) — 4.4/5 (5811 reviews) ## Reviews ### "More than a typical CRM tool" — 4.0/5 > **Bo** | *4 October 2024* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Delivers the complete view of customers/customer experience in details as in how much you want to see. Uses a data mining terminology, gives you the forecast, and the great feature is you can see changes by adding or removing a number or some group of customers. > > **Cons**: Cannot use it alone, it has to integrate with other Zendesk products, but only with Zendesk products. And customisation can be a real headache, as it needs to be completely setup before getting its full potential. > > We mostly used the most of the product's real-time reporting and analytics features. Tracked emails, calls, and used them with sales engagement tools. ----- ### "Great crm" — 5.0/5 > **Aleksandra** | *10 May 2021* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and a full suite of features > > **Cons**: Sometimes can be lacking some needed features ----- ### "Potemkin village" — 1.0/5 > **Stanko** | *18 September 2024* | Information Technology & Services | Recommendation rating: 0.0/10 > > **Pros**: Interface is ok, all action buttons are where they should be, the structure of the pipeline is ok. > > **Cons**: Long term usage is impossible due to serious bugs and inability or unwillingness of their team to solve it. Reporting serious bugs to a rudimentary bot is never a good way forward. > > After trial (which went well) its all downhill. We discovered three serious bugs, which their support team reproduced and confirmed, and all we got was "we’re looking at it,". A lot of features we started using in serious work are broken or designed to be useless. ----- ### "Great Product with GPS" — 5.0/5 > **B. W.** | *9 January 2021* | Business Supplies & Equipment | Recommendation rating: 7.0/10 > > **Pros**: I loved the ability to log the GPS for site visits. This feature was way ahead of the competition. > > **Cons**: My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app. > > Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that? ----- ### "Zendesk Sell Integration" — 5.0/5 > **Solomon** | *13 October 2022* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Zendesk sell offers more features for marketing and adds on the zendesk platform for companies. > > **Cons**: There are none but the trail but it is a helpful feature to gain customer leads > > The zendesk was useful in reaching customers and keeping databases on sales and promotions leads conversion. ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.ie/software/93337/zendesksell?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/93337/zendesksell) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data