Monster VoIP

Pros

The transition to the software / voip service was easy. Monster Voip handled everything and it was a very smooth transition. The software is very easy to use which is helpful for last minute changes to our office schedule. Changes can be made anywhere you have internet access. Our staff really likes the ability to text clients from the software. Our clients receive the incoming text from our office number and not a personal cell phone number. Very convenient.

Cons

The confirmation page for faxing from Instant-fax.com serves its purpose, however we would prefer the confirmation have the ability to come as a .pdf document rather than an image in an email.

Pros

I love the mobile app. It has made my life so much easier. No more having to run back to my desk or deal with missed phone calls. I can also operate out of the office like I'm in the office. Most people might not even realize that I'm not in the office.

Cons

My only complaint is regarding the paging. MV was able to tie in an overhead page to the over the phone page using a paging bridge. However, that paging bridge acts like its own user. Meaning each time someone makes a page, it populates the phone as a missed call. MV was able to program that those missed calls do not show up as notifications each time. But if you look in the history, you will see a huge amount of missed calls from the paging bridge. It's not horrible, just annoying.

Alternatives Considered

Reasons for Choosing Monster VoIP

Reasons for Switching to Monster VoIP

Pros

This software has transformed our communication thanks to its many advanced features and its integration with CRM tools such as Salesforce and HubSpot.

Cons

Outbound calls can be costly in certain regions.

Alternatives Considered

Reasons for Switching to Monster VoIP

Pros

Quality service. Little to no issues during use of service.

Cons

Services and features are all manual setup by MV-Business VoIP and not automatic. This can make setup and use of services and features take forever. I believe that since the service is not automatic setup this can and has hindered the ability to accurately show this to fellow clients since many prefer to be able to use the service in a fairly quick turn around due to business needs.

Alternatives Considered

Reasons for Choosing Monster VoIP

Reasons for Switching to Monster VoIP

Pros

The Salesforce integration makes things more efficient for me with the clic2call and call logging.

Cons

I wish they had call transcription to log notes in my crm.

Pros

System is easy to use, functions are fast

Cons

Sometimes connection fails and we can't send fax

Pros

I like the way you can shorten the rings and also that you can leave a voicemail

Cons

The ability to take notes while using the dialer.

Pros

From an admin perspective, it's easy to use, intuitive UI...easy to update phone extensions as employees come and go, as well as other features such as password, voicemails, etc.

Cons

nothing really, I wished I would have found out about this solution before. I was paying 32% more with half of the features (8x8)

Pros

I loved the ease of use, and easy deployment. We shouldn't have waited so long to make the switch. Monster uses the newest voip technology, so our sales teams were thrilled with the change. The ability to use it everywhere - desk, computer, cell, makes life so much easier. We're not tied down to one spot, or have to give our customers multiple numbers to reach us at. The autoattendant and call hunting are especially useful as sometimes we have to route our calls between teams when we're overloaded with calls.

Cons

I have nothing negative to say about it, it's fantastic all the way around.

Pros

I most enjoyed the ease of set-up and use. It was extremely easy to download the app and start using it. I very much appreciate that I never miss a call even when I am away from my desk!

Cons

I cannot think of anything I like least. I've had absolutely no issues, or concerns. It is super easy to use and meets my needs nicely.

Pros

Mostly i liked here is Mobile access options and chat and messaging. While the meeting we can able to send the message seperately

Cons

I don't have anything to say here overall it's really amazing and I would like to recommend this software to everyone

Pros

Everything is very user friendly. Once your MonsterVoip IT Tech walks you through your setup, dashboard etc. everything is pretty easy to figure out how to use on your own. If not the manual is a great reference. Customer Service/IT Contact are very responsive and extremely helpful. I will send an email to have something updated and will receive a response within the hour which is usually followed by a call to confirm that everything is working the way it should.

Cons

I can honestly say that I don't really dislike anything with the software. I suppose going from a regular landline to internet was a change. For example, if the internet is down, the phones will not work. But that has nothing to do with MonsterVoip itself.

Pros

Easy to access software
Changes are instant
Lots of customization

Cons

Blocking calls feature is per phone basis; You can block the number on the call group but to teaching a non technically inclined user to do that is not feasible.

Pros

I have been extremely happy with the way that Monster listened to our needs and provided us with a very user friendly system and excellent customer service.

Cons

There were no cons. I do not like change is the only drawback, but they made it so easy.

Pros

Easy to use, has all the needed features. Support is reliable.

Cons

Sometimes there are quirks to be worked out, but it has never set us back for too long.

Alternatives Considered

Reasons for Choosing Monster VoIP

Reasons for Switching to Monster VoIP

Pros

Customer support is outstanding with quick and accurate responses. Our transition was seamless and the quality is outstanding. Easy to use with a strong UI.

Cons

I'll need to get back to you on this as nothing comes to mind. We've been very pleased.

Pros

There are so many options. You can customize all you want

Cons

I cannot think of anything that I do not like.

Pros

the mobile app, but sometimes I think there are some bugs. Couple of times calls were not available to pick up in the cell phone.

Cons

customer support should improve. Months ago I called several times and sent emails in regards some bills but there was no answer.

Pros

Quality, User-friendly Interface, Support, Integrations and API Access, Our increase in Productivity

Cons

When I think about the least nothing comes to my mind Like for me Quality and Support are the most important part and they have an excellent Support and Quality.

Pros

This software sends you emails with voice mails attached, making it easy to know when you have a voice mail away from your desk, and easy to transfer messages as needed.

Cons

The only thing we don't like about this is that there is no visual cue when a line is set to DND (do not disturb), so our receptionist doesn't know when an extension is busy or away from their desk.

Pros

Good quality of service, customer support is very helpful and responsive.

Cons

Not all numbers can receive faxes (all can send faxes though) and new phone numbers cannot be purchased through the portal. Not the biggest hindrance because when a new number is needed I can email support and get very quick response.

Pros

The software is easy to use and makes life easy

Cons

nothing... everything works great... definitely helps with communication

Pros

The cost was much cheaper than the local provider we were using. Customer service is easier to reach as well.

Cons

I wish they gave you caller ID during call forwarding to our cell phones after business hours.

Pros

easy
reliable
good customer service
helpful set up

Cons

a lot of options, which can be good for some, but we have basic needs

Pros

I love that it manages the traffic so i don't have to worry about it.

Cons

I am a novice user and it has a lot of options and features I don't know how to use.

Pros

We use this daily. It helps our office run smoothly and efficient.

Cons

There isn’t any real cons that I have noticed.

Pros

I like getting an email for new voice mail messages, and also the ability to listen to the message from the email.

Cons

I wish the display on the phone would show when someone is on do not disturb.

Pros

I liked how easy it was to use it. And how useful it is for the weekends.

Cons

sometimes i cant log in so i have to figure out how to make it work.

Pros

Its convenient to use and it really made our business more professional.

Cons

Sometimes the other calls would override the calls from the mobile app. You cannot identify whose calling you. Sometimes I answer calls without knowing that they are business calls.

Alternatives Considered

Reasons for Switching to Monster VoIP

Pros

The phone app is outstanding! I love the easy to use format and set up was easy too!

Cons

Nothing yet. Everything is as advertised

Pros

It is pretty user friendly. Easy to figure out without having to refer back to the quick start guide.

Cons

I wish the phone display was a little easier to read and configure for each phone. I don't like switching between page 1 and 2 for transfers and wish I could customize my own display.

Pros

The impact to accomplish my hoal tru and easy app

Cons

It is not common to use with other People who rather other interface

Pros

We use the software (currently) for its basic features however, having gone through the orientation with MonsterVoIP - This software has all the bells and whistles you would ever really need.

Cons

There is nothing negative to say about this service

Pros

I have had an incredibly positive experience with every single person related to MonsterVOIP. They have always been available to answer questions quickly and in a friendly manner. The value of this phone service with the available features plus this amazing customer service put this VOIP service a cut above the rest. Phone call quality was always very clear and reliable.

Cons

Took me a little bit to understand how to set up phone rules, but is more likely due to user error! MonsterVOIP even had a technician walk me through set-up to learn the system, but I double checked with customer service once or twice to be sure I had correctly configured.

Pros

I love their online website, its so easy to manage!

Cons

i didnt like that my password got changed without me knowing and i couldn't access my account

Pros

I do not have signal where my office is located so this app is fantastic to run off of wifi.

Cons

It can be slow opening and loading. Sometimes this will cause me to click another number on accident.

Pros

Very easy to use. Connections were much more stable. Love the option of integrating with our CRM.

Cons

I have not used long enough to be dissatisfied.

Pros

Text MMS and simple setup. Transferred my number super fast.

Cons

Had to have a separate number to receive faxes.

Pros

This software can easily be downloaded to your desktop or mobile app.

Cons

I am a user of this system, so I don't know about the integration. But I don't have any cons thus far.

Pros

There are a lot of extensions that can be added to it.

Cons

I haven't been able to figure out how to recall somebody if I transfer them to another extension if that person isn't at the phone to answer it.

Pros

Lot's of features and easy to use. Install was quick.

Cons

Doesn't work all the time and sometimes integration doesn't go through.

Pros

This is a great recruiting tool. We are very pleased with the results.

Cons

Setting up the initial program was a bit of a process.

Pros

price and varied ways to use smart phone land line and computer talk and text

Cons

nothing!

Pros

I like being able to access my calls online

Cons

It didn't have all of the features I was looking for