--- description: Review of Knowmax Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Knowmax | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [CRM Software for Startups ](/directory/3235/startup/software) > [Knowmax](/software/93472/knowmax) # Knowmax Canonical: https://www.softwareadvice.ie/software/93472/knowmax Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/93472/knowmax?page=2) > Knowmax is a knowledge management solution designed to help call centers of all sizes improve communication between customers and the brand using visual guides, device simulation and other self-learning modules. The centralized platform enables users to gain insights into customers’ journeys through knowledge content and create summary reports on data performance using key metrics. Key features of Knowmax include role-based access, predictive search, data import and task management. Administrators can utilize artificial intelligence (AI) chatbots to handle customers' queries by fetching and delivering canned responses in multiple languages from the knowledge base. Additionally, it helps users configure and troubleshoot system devices with simulation tools. Knowmax facilitates integration with third-party applications such as Zendesk, Ameyo, Freshchat, Salesforce, Freshdesk and more. The solution can be deployed on-premise or hosted in the cloud. Pricing is available on annual subscriptions and support is extended via live chat, phone and other online measures. > > Verdict: Rated **4.6/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kochar Tech - **Location**: Gurugram, India - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$14.99 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: The price is per module - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Dutch, English, French, Italian, Spanish - **Available Countries**: Australia, Brazil, France, Germany, Italy, Kuwait, Malaysia, Mexico, Netherlands, New Zealand, Oman, Philippines, Portugal, Qatar, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland and 6 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Catalog Management - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management - Customisable Branding - Customisable Reports - Customisable Templates - Customizable Fields - Dashboard - Data Import/Export - Decision Support Systems - Discussions/Forums - Document Management ## Integrations (8 total) - Ameyo - Freshchat - Freshdesk - GENESYS - Google Chrome - Salesforce Starter - Talkdesk - Zendesk Suite ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) ## Related Categories - [CRM Software for Startups ](https://www.softwareadvice.ie/directory/3235/startup/software) - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) - [Higher Education CRM Software](https://www.softwareadvice.ie/directory/3231/higher-education/software) ## Alternatives 1. [Confluence](https://www.softwareadvice.ie/software/430492/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.softwareadvice.ie/software/397825/microsoft-sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.softwareadvice.ie/software/123247/notion-remote-work) — 4.7/5 (2709 reviews) 4. [Guru](https://www.softwareadvice.ie/software/103160/guru) — 4.8/5 (639 reviews) 5. [Paperpile](https://www.softwareadvice.ie/software/269853/paperpile) — 4.8/5 (122 reviews) ## Reviews ### "Outstanding Knowledge Base System with Exceptional Vendor Support" — 5.0/5 > **Fahad** | *21 July 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: We have been using the upgarded knowledge base system for several months now, and it has truly transformed the way our team accesses and shares information. The intuitive interface makes it incredibly easy to find answers quickly, reducing downtime and boosting productivity across the board. Our employees and customers alike benefit from the clear, well-organized articles and resources. > > **Cons**: A common downside of knowledge bases is that they require regular updates and maintenance to ensure information remains accurate and relevant. > > Overall, this knowledge base system has become an indispensable tool for us, thanks to its powerful features and the exceptional support behind it. Highly recommended for any organization looking to improve knowledge sharing and customer service ----- ### "Knowmax Review from Ashutosh" — 4.0/5 > **Ashutosh** | *22 April 2025* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: Simple and easy to understand the product on which anyone is working . > > **Cons**: Sometimes the D-tree changes get delayed to reflect, or do not reflect \& admin view need to made more usefriendly > > For the new user in the system to understand any process is easy from the user end. However, required support in making user user-friendly from the Admin view ----- ### "Knowmax Review- Tata Digital Limited" — 4.0/5 > **Tanaya** | *19 September 2023* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: Ease of useNo limit on content additionAgility to use as per use > > **Cons**: Would like it more if it had more features than a Knowledge bass ----- ### "Senior Manager Quality Assurance" — 5.0/5 > **Fathimath** | *23 April 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Knowmax has been a reliable partner for nearly five years, helping our agents provide faster, more consistent support across channels. The platform is intuitive, easy to onboard with, and the team is responsive and open to feedback. It's been a strong fit for our digital-first approach. > > **Cons**: We’d love to see more AI-driven features and support for our local language. Individual license-based pricing made us consider initially, but the value it’s brought to our knowledge management has made it worthwhile ----- ### "Knowmax - Review - Promit" — 4.0/5 > **Promit** | *19 August 2024* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: Reports are simple and easy to understand. > > **Cons**: The admin D-Tree creation page keeps changing as well as page gets blank wherein there is no prior information shared with us with respect to the changes or probable downtime. > > User view is good. But need to simplify further from admin standpoint. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/93472/knowmax?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/93472/knowmax) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data