--- description: Review of Tresta Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Tresta | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [IVR Software](/directory/1572/ivr-system/software) > [Tresta](/software/93878/tresta) # Tresta Canonical: https://www.softwareadvice.ie/software/93878/tresta > With mobile and desktop capabilities, Tresta is a cloud-based business phone system that provides unlimited calling and texting from on-the-go and call scheduling and routing at the desk. Key features include dynamic caller ID, auto attendants, custom greetings, and call analytics. With Tresta, users can instantly add any phone number and other contact information without wasting any time for calls. Tresta synchronizes all contact and call inbox information across all devices making it easier to manage all data with one centralized system. For mobile calling and texting, Tresta is able to separate business calls and texts from personal communication with dynamic caller id which allows users to identify incoming calls and texts with Tresta's notification system. Users are also able to set-up custom greetings on any device and implement auto-attendants to help guide and route callers to any pre-configured destination. In addition, Tresta also provides configurable service menus to automatically route and forward calls to any department, team, individual, or sub menu. For reporting capabilities, Tresta allows users to view and generate real-time call statistics and historical summary reports to understand different elements of a business to drive better quality business decisions. Tresta is available on iOS and Android devices. > > Verdict: Rated **3.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.0/5** | 3 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.0/5 | Based on overall reviews | | Value for Money | 3.0/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 40% | (4/10 Likelihood to recommend) | ## About the vendor - **Company**: Tresta - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: $10/mo platform fee. $10/mo per user. $5/mo per phone number. Add/remove as many numbers or users as you'd like. No contracts. Cancel anytime. Built to scale with your company and support your businesses need. - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Spanish - **Available Countries**: Canada, United States ## Features - Access Controls/Permissions - Automated Attendant - Call Logging - Call Recording - Call Reporting - Call Routing - Call Tracking - Call Transfer - Caller ID - Chat/Messaging - Communication Management - Contact Database - Contact Management - Customisable Reports - For Cloud Phone Systems - Mobile Access - Multi-User Collaboration - On-Demand Recording - Pre-recorded Messages - Real-Time Analytics ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) ## Related Categories - [IVR Software](https://www.softwareadvice.ie/directory/1572/ivr-system/software) - [Telephony Software](https://www.softwareadvice.ie/directory/1710/computer-telephony-integration/software) - [VoIP Software](https://www.softwareadvice.ie/directory/4508/voip/software) - [Auto Attendant Software](https://www.softwareadvice.ie/directory/1328/auto-attendant/software) - [Unified Communications Software](https://www.softwareadvice.ie/directory/1556/ucaas/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.ie/software/120988/ringover) — 4.7/5 (858 reviews) 2. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) 3. [3CX](https://www.softwareadvice.ie/software/4936/3cx-phone-system) — 4.4/5 (465 reviews) 4. [JustCall](https://www.softwareadvice.ie/software/75453/justcall) — 4.1/5 (223 reviews) 5. [8x8 Work](https://www.softwareadvice.ie/software/390205/8x8-x-series) — 4.1/5 (309 reviews) ## Reviews ### "The almost perfect Virtual Phone System." — 4.0/5 > **Samuel** | *24 April 2021* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: Here are the Pros. 1. It's relatively inexpensive when compared to other similar Virtual Phone System 2. Tresta offers amazing features such as Auto-attendant, Call Forwarding, Mobile App, Call Recording, Voicemail system, among others. 3. Tresta offers a 30-day free trial. Not many offer that much. 4. Tresta's customer service is quite good. You'll often get a quick response by chatting them up on the desktop. 5. You can set the Caller ID either to your business number or your caller's number whenever a call comes in through Tresta. I'm sure I probably missed a couple of other pros. The bottom line is that Tresta is an overall good software. Its overall effectiveness depends largely on what solution you are looking to solve with a Virtual phone system. > > **Cons**: What constitutes a con differs from user to user. The truth is, our needs as a business grew beyond what Tresta had to offer, but that doesn't mean other businesses won't find Tresta's features sufficient. The most glaring con irrespective of your business need is that You don't get notified of all calls. You'll only be notified of calls that make it through your greeting message or auto-attendant settings. Basically calls that ring. If someone calls and drops the call after a few seconds without ringing, you'll not be notified at all. You would need to log into the app via desktop to see this. Hopefully, the Tresta team can improve their system to notify users of all calls. > > We had an overall great experience with Tresta. Tresta is the first auto-attendant Virtual phone system we've ever used. We were able to route calls to the needed staff members, which makes us more efficient in our business. ----- ### "Almost what I need" — 4.0/5 > **Verified Reviewer** | *15 December 2020* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: Call forwarding to my personal phone is the single reason we purchased Tresta. There's no need to have a dedicated phone for business use, especially as a remote company. I do like that callers don't have the awkward time on hold that they would have when we used to use Google Voice. > > **Cons**: The app has been buggy at times, and I have no idea when a call comes through if it came through Tresta or not. I want to know if it's a business call or a personal call when I see the caller ID. > > Overall, it does the job because we do VERY LITTLE phone communcation as a business. We will be moving on from Tresta though as we continue to grow. ----- ### "Tresta Trial Review" — 1.0/5 > **Donna** | *1 February 2022* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: Relatively easy to register There’s nothing else to add here… > > **Cons**: The local number Tresta assigned to my business wasn’t functional with the majority of text messaging- Very disappointed in lack of customer support after promises of prompt attention and resolving the issue ( which was never done) > > Although the service reps are pleasant on the phone, their assurances of finding resolutions to texting issues went unanswered and their customer support is very poor; also, they don’t have weekend support for subscribers. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/93878/tresta) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data