--- description: Review of Yonyx Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Yonyx | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [Yonyx](/software/93908/yonyx) # Yonyx Canonical: https://www.softwareadvice.ie/software/93908/yonyx Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.ie/software/93908/yonyx?page=2) > Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platform includes decision trees, which enable organizations to design and visualize customer interactions using multimedia flowcharts. Yonyx enables authors to design custom guides for agents using images, hyperlinks, videos, data sorting, and other attributes to streamline customer service operations. It offers various features such as automated guide authoring, user defined commands embedded in guidance steps, analytics, integration with CRM systems and more. Additionally, administrators can invite users, provide role-based permissions, and update tags to facilitate search functionality. Yonyx lets managers gain insights into account usage, incidents, author/user activities, compliance and other metrics via reports and analytics. It supports integration with various third-party applications using REST and JavaScript APIs. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures. > > Verdict: Rated **4.7/5** by 258 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 258 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Yonyx - **Location**: Sunnyvale, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: http://corp.yonyx.com/pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - CRM - Call Centre Management - Catalog Management - Collaboration Tools - Content Management - Customer Communication - Customisable Branding - Customisable Reports - Data Analysis Tools - Data Import/Export - Data Security - Data Source Connectors - Data Visualisation - Decision Support Systems - Decision Tree - Document Storage ## Integrations (34 total) - Dynamics 365 Customer Voice - Freshdesk - Google Chrome - Google Sheets - Microsoft Dynamics 365 Business Central tegossuite - NetSuite - Oracle B2C Service - Oracle CRM On Demand - Oracle Sales - Oracle Service - Peeklogic Salesforce – Jira Connector - Postman - Postman SMTP - Salesforce Einstein - Salesforce Field Service ... and 19 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) ## Related Categories - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) - [Call Center Scripting Software](https://www.softwareadvice.ie/directory/3441/scripting/software) - [Pharmaceutical CRM Software](https://www.softwareadvice.ie/directory/343/pharmaceutical-crm/software) - [Help Desk Software](https://www.softwareadvice.ie/directory/4160/help-desk/software) - [Mortgage CRM Software](https://www.softwareadvice.ie/directory/345/mortgage-crm/software) ## Alternatives 1. 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[Genesys Cloud CX](https://www.softwareadvice.ie/software/323407/pureconnect) — 4.3/5 (262 reviews) ## Reviews ### "Yonyx Easy life" — 4.0/5 > **Ronald** | *18 October 2023* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Its very easy to use and learn more about your company and product > > **Cons**: east to use , very accessible, reliable, Critical > > Very nice experience so far and very exited about coming update ----- ### "Hybrid DSS capable of addressing complex or multifaceted decision problems." — 5.0/5 > **Yandi** | *11 August 2024* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Yonyx organizes, stores, sorts and returns data relevant for a particular context of decision making process easily and smoothly. Has an easy dashboard to work with in data mining techniques which provides the objective information needed to make decisions about project management environment. Generally makes the goal to generating strong association in decision making possible at no extra cost. > > **Cons**: Troubleshooting was a major challenge for us. We worked our way through with the help of the support team. Things are going well now. > > A great tool for facilitating organizational processes replacing traditional data access and retrieval functions. ----- ### "Yonyx Review" — 3.0/5 > **Rebecca** | *6 April 2023* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: everything is easy to navigate although sometimes it can take some time to load properly > > **Cons**: Script doesn't always populate the correct one. been having to restart 2x a day lately to clear out everything. ----- ### "One of the best business decisions we have made in 26 years\!" — 5.0/5 > **Tonia** | *8 February 2024* | Construction | Recommendation rating: 10.0/10 > > **Pros**: We can be consistent in what should be said to our clients with customized decisions tree scripts. I can take my 21 year of experience and troubleshoot the problem with Yoynx decision trees to help our staff answers questions with out management. It can be customized for almost an application you can conceive. We will also be integrating with Striven software for smoother customer service experience. > > **Cons**: Just started using Yonyx non that I can see right now. > > My onboarding with \[sensitive content hidden\] has been the best onboarding experience anyone could ask for, he is extremely knowledgeable, problem solver, patient and an excellent teacher\! ----- ### "Must have side-arm to reduce variation across thousands of decisions" — 5.0/5 > **Shubhashish** | *14 March 2022* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: - Easy to setup and customize - User friendly authoring and change options - Standard reports are quickly available > > **Cons**: - Advanced reporting needed some customization work > > The team is supportive and knowledgeable, they have always helped in times of need. ----- Page: 1 / 12\ Next: [Next page](https://www.softwareadvice.ie/software/93908/yonyx?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/93908/yonyx) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data