About Yonyx






Yonyx pricing
Yonyx does not have a free version but does offer a free trial. Yonyx paid version starts at US$25.00/month.
Alternatives to Yonyx
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- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great product for our sales team
[sensitive content hidden] has been so incredibly helpful spending so much time with me on the backend telling me exactly what I need to do, showing me how to do it and then making sure that I'm learning the process to be able to do it on my own.
Pros
It's an incredible tool that is going to help us expand our inside sales team as we look to establish a call center to bring in more appointments for our account executives.
Cons
There is nothing that I've found so far that is negative about Yonyx.
- Industry: Computer & Network Security
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Hybrid DSS capable of addressing complex or multifaceted decision problems.
A great tool for facilitating organizational processes replacing traditional data access and retrieval functions.
Pros
Yonyx organizes, stores, sorts and returns data relevant for a particular context of decision making process easily and smoothly. Has an easy dashboard to work with in data mining techniques which provides the objective information needed to make decisions about project management environment. Generally makes the goal to generating strong association in decision making possible at no extra cost.
Cons
Troubleshooting was a major challenge for us. We worked our way through with the help of the support team. Things are going well now.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Scripting for Call Center
Pros
easy to modify and visually appealing. My favorite feature is the name and industry autofill to the customer
Cons
it needs to be more fool proof. I tend to get lost in the scripting. Also wish it was integrated with our dialing system/crm
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Amazing Find!
It has been an amazing tool to accomplish a very complex process. This was an amazing find!
Pros
[sensitive content hidden] was there with us from the beginning while we were still in trial, teaching us how to use the system and helping us build it out.
Cons
It is a harder system to use. You will need a basic understanding in backend functionality to navigate easily.
Alternatives Considered
JotformReasons for Switching to Yonyx
Yonyx could do far more than Jotform. Jotform was cheaper but Yonyx had more value.- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
One of the best business decisions we have made in 26 years!
My onboarding with [sensitive content hidden] has been the best onboarding experience anyone could ask for, he is extremely knowledgeable, problem solver, patient and an excellent teacher!
Pros
We can be consistent in what should be said to our clients with customized decisions tree scripts. I can take my 21 year of experience and troubleshoot the problem with Yoynx decision trees to help our staff answers questions with out management. It can be customized for almost an application you can conceive. We will also be integrating with Striven software for smoother customer service experience.
Cons
Just started using Yonyx non that I can see right now.
Alternatives Considered
ZingtreeReasons for Switching to Yonyx
More customization and better price point, and the most pleasant surprise was excellent on boarding process I have ever experienced.- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Effective tool for managing, sharing and utilizing knowledge
Yonyx has facilitated real-time knowledge sharing. Has given the best experience in this sector.
Pros
In a world where information is abundant and knowledge is power, having the best knowledge software is a huge step. Enhancing existing strategies is made possible with Yonyx in the bid to achieving professionalism. I have used it in identification, capturing, evaluation and sharing knowledge and information assets which are key to better decisions. It is easy to work with and acts as a multidisciplinary platform.
Cons
With AI technology, accuracy is improved and every insights generated has yielded good results. I cannot complain.
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Yonyx - Super user friendly tool
We've been using Yonyx for a while now, and it has proven to be an incredibly user-friendly tool. The intuitive interface made it easy for our team to get up and running quickly without a steep learning curve. Beyond ease of use, Yonyx has played a key role in helping us make important business-level decisions. Its structured, interactive guides have streamlined our processes, improved consistency, and enhanced overall efficiency. Highly recommended for any organization looking to optimize their workflows and decision-making processes!
Pros
Yonyx is a user friendly tool , this tool helps people from non-technical background work easily and help make business level decisions with the help of analytics.
Cons
There is nothing that I did not like about Yonyx, Yonyx is a perfect tool.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Essential Platform for Business!
Overall, I have had a super positive experience with Yonyx! I feel that a system like this is crucial and essential for all companies to utilize in their processes for the greater functionality and efficiency of their business operations!
Pros
I love the navigation of the system, and how user-friendly the interface is! Yonyx allows simplistic access to the information required on the Sales Flow process of business, and is a major organizational tool for all pertinent information for our company. The display of information is also customizable, making this appearance of the information presented easy to read and navigate for each of our department work flows. It is by far the most manageable, adaptable, and easily operated system I have worked with for Call Flow purposes.
Cons
The only thing I do wish that was available on Yonyx would be an outline or Table of Contents on the left side of the platform, which would allow easy and immediate access into different work flows without having to start over from the beginning and would allow access to direct links into the correct "step" of where one may need to be at any given time. I think that would make the interface incomparable in the market of systems alike.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Winning with Yonyx team!
INCREDIBLE.
Will recommend again.
Sales and tech support team are the best we had for a long time!
Pros
Clearly found myself easily between the flow chart programming and system.
The team is just incredible!
Our account manager is gold, tech support work fast and made is all easier for us.
Cons
Yonyx system itself work pretty great!
The saleforces integration for the Yonyx-to-case is a bit native, and salesforce does not allow everything we wanted. Still happy about what we got
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
YOnxNX best call recording service if used at any employer
haven't had any issues, recording are always clear, the transcript is very accurate
Pros
the things I like the most is it breaks down the talk time % from both sides of conversation and transcript
Cons
hard to find something I don't like, overall its the best recording platform I've used at any employer, fantastic for call reviews and training
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Best app if you need to use scripts.
We started using Yonyx in our company 2 months ago, we are able to follow our company scripts in a very easy way.
Pros
Yonyx is very easy to use, we use it every single day and it has helped us tremendously.
Cons
Nothing, so far so good. We love this app.
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Pros and Cons
Pros
It is very easy to use for us CSR's. You can set it up all in one screen with the new update instead of clicking into different tabs.
Cons
Sometimes there will bugs in the system from updates, it get resolved in a fast manner to allow us ( CSR ) to keep pushing forward.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
verry good helfull in our job
its excellent
Pros
it helps in diagnosing customer and resolve the issue
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Great product!
Very positive. It has been a great help at work.
Pros
The ease of use. And the ability to add and change very quickly.
Cons
A little hard to get used to clicking through each response.
Response from Yonyx
Thank you for your feedback, Anuj. We appreciate it!
- Industry: Security & Investigations
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Great Knowledge Base
Fantastic! It really helps me in my everyday work
Pros
Functionality
Ease of Access
You'll see answers right away
Cons
Sometimes it doesn't have any complete steps based on issue
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Yonyx
It is a very useful tool
Pros
The guidance that it gives and how prompt it is
Cons
Nothing in particular i think it's great
- Industry: Banking
- Company size: 201–500 Employees
- Used Monthly for 1-5 months
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Review Source
Easy to use
Pros
I like that it is easy to use and to follow.
Cons
It does look a bit outdated with the layout.
- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
yonyx is a site which made our wlork so much easier. it is like a dictionary for us.
a very greatful experience with yonyx. and it has made our life easier. it has made our work easier
Pros
it is like a grammer book for the process where we can learn about our product. we can go to the depth for our product.the best part is we can also search anything
Cons
we dont have many access for this site and but there is not a lot of thing to dislike
- Industry: Transportation/Trucking/Railroad
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Impressive
it is like a great friend to me which guiding me
Pros
whenever i get confused to assisst my customers i will check with yonyx it is like a great friend to me which guiding me
Cons
if there is any update it can be intimated with the email
- Industry: Automotive
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Easy to analys
Pretty cool.
Pros
I am new to use this software. Very friendly and easy to analyze.
Cons
Need to update the data by daily wise. sometimes the data didn't found has required.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
yonyx review
ease interface and management of knowledge sharing. , good to use it on daily day basis for communication with others
Pros
ease interface and management of knowledge sharing.
Cons
limited graphics , it can be made more exciting
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Helpful
awesome! , quick learning. software just work perfectly fine
Pros
this makes my daily jobs quick and easy
Cons
easy steps and quick accesses, very user friendly
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Great software
Pros
Yonyx is a great scripting resource, I use it daily
Cons
I wish that the back button wouldn't send me back to a previous lead
- Industry: Computer Networking
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
AMAZING SOFTWARE!
Pros
That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls.
Customers are more happy at the end as I can provide faster solutions.
the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.
Cons
The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.
- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Best Tool for a new employee.
Yonyx has saved a lots of time in work flow.The use of Yonyx has mad my job easier and can complete the task within no time.
Pros
It is so useful in understanding the work flow in industry.
Cons
existing features are good andexpecting new features.

- Industry: Computer Networking
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Great Troubleshooting Tool
I have used Yonyx since 2015 in an ongoing capacity. I enjoy working in it and it's helped create a lot of integral guides for our internal employees.
Pros
Ease of use and their willingness to explain their product and make effective changes when necessary.
Cons
They normally fulfill my requests and I have no issues at this time.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Truly trustworthy and Secure tool. You should try Yonyx.
Fantastic tool. Commendable experience. I look forward to applying it more and more on my work. Good work.
Pros
Yonyx has helped me grow my organization. It has been a partner in so many ways. It is user-friendly and easy to use. I have improved on my telemarketing tactics and overall quality of services is commendable. I have confidence on whatever decisions I make as a CEO. Yonyx has purely good intentions on inspiring and growing businesses. Try it.
Cons
None in my experience. I have not experienced the bad side of Yonyx if any. I like it.
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Reimbursement Specialist
I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.
Pros
It helps us identify the exact reason for denials, and the date which we stored earlier, will helps in decision making
Cons
It needs be tie-up with any clearing houses, So that the denials will be Automatically loaded in Yonyx and we can final decision easily, and needs to add some add features like Voice search.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Yonyx for contact center
Pros
Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it is also helping in many places decision taking is critical. It has reduced tremendous amount of effort in daily activities.
Cons
I faced a bit challenge when I am trying to format text in reference guides. It took lot of time for me to select each word or sentence and select required formatting. I think it may be helpful in making it little easier.
Also, it would be great help if Yonyx can integrate with microsoft power apps.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
It's a 10 out of 10 for me!
5 STARS! I would recommend it to everyone.
Pros
I love user friendly it is! The way it's broken down by categories is very helpful navigation through multiple scripts.
Cons
I have nothing bad to say about Yonxy. It's a 10/0 for me!
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Easy and user friendly!
I enjoy using Yonyx for work, it makes everything in my scirpt run smoothly when talking to patients.
Pros
I love how user friendly and clear the website is. I like how it throws my name into the script
Cons
There i not much i don't enjoy about Yonyx.
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Happy to share my amazing experience with Yonyx
Industrious, simple and easy to use.
Pros
Yonyx is a friend in deed. I have has enough time with it performing my duties. Very flexible and intuitive. The amazing features are focused on giving quality and consistent outcomes. I have all the love for Yonyx.
Cons
True to their words, Yonyx has delivered flawless assistance. I have not experienced any downside.
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Great resource for daily work
Pros
User friendly, Reporting, makes daily work an easy task.
Cons
Could use a little more initial training and tips and tricks but other than that none.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Try Yonxyx
I've enjoyed using Yonyx and would recommend it to others.
Pros
I love that it is a central place where I can review my scripts and the scripts for other departments.
Cons
It is not linked to our phone system, so there have been some issues with that.
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Yonyx Easy life
Very nice experience so far and very exited about coming update
Pros
Its very easy to use and learn more about your company and product
Cons
east to use , very accessible, reliable, Critical
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Best in Best
Pros
When you dont know what to do, the Yonyx is a best tool to navigate you in right path
Cons
Nothing else to elaborate since nothing
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Great!! fast and very easy to use
Pros
Everything is in one place, easy to use, no need to have a bunch of tabs open with scripts, love it!
Cons
I don't like that you can't open another lead while using it in another place, it messes up with the other one.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Amazing and user-friendly software.
Ynoyx is very easy to use. it is completely user-friendly, and as of now, there are no cons as it is easy to use as i use it on daily basis.
Pros
Ynoyx is very easy to use. it is completely user-friendly,
Cons
as of now, there is no cons as it is easy to use
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Love the Product
Great! Love it and use it every single day!
Pros
The efficiency and adaptability definitely make my job easier everyday!
Cons
The script sometimes populates slower than what is best.

- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
happy Customer
This product has made us more resourceful and proficient.
Pros
Very user friendly and efficient to use. The support was very useful and able to always help.
Cons
The process was smooth and no problems. Right now, I don't have any negative thing to say about the company.
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for Free Trial
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Review Source
ResponseBPO feedback
this has been great, support is amazing. The teachings have been insightful
Pros
the multiple features that allow me to configure the scripts exactly how i imagine them and expect them
Cons
the number of steps taken to complete an action. complexity of setting something up
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Leading cloud based platform for customer interaction graphs
Perfect for internal use , technical support, call scripts, analytics and Yonyx Data Connector
Pros
Technical support, Customer service and IT helpdesks
Cons
Customer experience sometime slows down due to downtime and unable to operate
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
yonyx review
ease interface and also the algorithm flow in good understanding of the knowledge and sharing / found attractive becasue good in maintaining the data
Pros
ease interface and also the algorithm flow in good understanding of the knowledge and sharing
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Yonyx: Your Friendly Expert Guide
Pros
Knowledge management has never been easier with the addition of Yonyx. The ease of use is superb that even an 8 year old could navigate it.
Cons
The only thing I least like about Yonyx is that there's not enough info that could be included in it.
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
10 out of 10!
Yonyx has made my transitions into new roles flawless. Highly recommend
Pros
The simplicity and user friendly website
Cons
Nothing! Yonyx was very easy to use and navigate
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Yonyx Review
Happy with Yonyx, I like most of the features and the only thing is that it is sometimes slow.
Pros
Yonyx is very user friendly and the data it provides is extremely useful as well.
Cons
Speed in which it loads, can be very slow at times
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Start with Yonyx
Excellent experience
Pros
Easy to use and it is used friendly, best customer service , Worth for every penny
Cons
Sometimes it lag little bit due to heavy traffic but it comes to normal in sometime
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
i love i t
Pros
its a life saver all the info i need right at my finger tips
Cons
there really isn't anything I don't like about yonyx
- Industry: Furniture
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
call center
I love using Yonyx for dealing with our customer
Pros
easy to use and toggle between different screens
Cons
need more updates in management. or easier to input new information
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Yonyx Review
Pros
Yonyx is easy to use and you are able to access the scripts you need easily.
Cons
Haven't found any downsides or cons to Yonyx so far.