--- description: Review of HelpSite Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: HelpSite | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/3898/knowledge-base/software) > [HelpSite](/software/93911/helpsite) # HelpSite Canonical: https://www.softwareadvice.ie/software/93911/helpsite Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/93911/helpsite?page=2) > HelpSite is a cloud-based solution that helps businesses create and build customizable knowledge bases and FAQs to resolve clients' queries. Using the platform, customers can receive automated suggestions about suitable articles and utilize the search functionality to retrieve specific information from the database. HelpSite allows organizations to create articles on frequently asked questions, add titles or names and group them into categories according to requirements. Managers can create multiple help sites and configure role-based access permissions to prevent unauthorized data exploitation. Additionally, it lets users collect customers' information using built-in contact forms and customize the layout and style of knowledge bases according to brand guidelines. HelpSite enables businesses to integrate the platform with various third-party applications such as Slack, Zapier and more. Pricing is available on monthly or annual subscriptions and support is extended via email and FAQs / documentation. > > Verdict: Rated **4.7/5** by 68 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 68 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HelpSite - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$14.99 - **Pricing model**: Other (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - API - Access Controls/Permissions - Alerts/Notifications - Catalog Management - Collaboration Tools - Content Library - Content Management - Customisable Branding - Customisable Templates - Data Import/Export - Decision Support Systems - Document Storage - Drag & Drop - Full Text Search - Knowledge Base Management - Knowledge Management - Live Chat - Real-Time Notifications - Rich Text Editor - SSL Security ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) ## Related Categories - [Knowledge Base Software](https://www.softwareadvice.ie/directory/3898/knowledge-base/software) - [Knowledge Management Software](https://www.softwareadvice.ie/directory/1884/knowledge-management/software) - [Online Help Desk Software](https://www.softwareadvice.ie/directory/3529/online/software) ## Alternatives 1. [Confluence](https://www.softwareadvice.ie/software/430492/confluence) — 4.5/5 (3680 reviews) 2. [Microsoft SharePoint](https://www.softwareadvice.ie/software/397825/microsoft-sharepoint) — 4.4/5 (5433 reviews) 3. [Notion](https://www.softwareadvice.ie/software/123247/notion-remote-work) — 4.7/5 (2736 reviews) 4. [Guru](https://www.softwareadvice.ie/software/103160/guru) — 4.8/5 (639 reviews) 5. [Paperpile](https://www.softwareadvice.ie/software/269853/paperpile) — 4.8/5 (122 reviews) ## Reviews ### "Best knowledge base management" — 5.0/5 > **Mridul** | *24 April 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It was easy to setup, ease of use is one of the best in market. > > **Cons**: It's been more than a year and so far there is nothing which I liked least about helpsite. ----- ### "Streamlining Customer Support and Engagement" — 4.0/5 > **Gabriel** | *16 September 2023* | Online Media | Recommendation rating: 8.0/10 > > **Pros**: As a lover of SaaS, HelpSite's cloud-based platform offers scalability and convenience. > > **Cons**: The UI is not up to date, the whole UI does not look modern. > > My overall experience with HelpSite has been positive. It's a robust tool for businesses looking to enhance customer support and engagement, especially if budget constraints are not a concern. ----- ### "Fit for purpose" — 5.0/5 > **Verified Reviewer** | *14 October 2019* | Education Management | Recommendation rating: 5.0/10 > > **Pros**: Great place for processes Useful for large teams > > **Cons**: Would love for my staff to be able to edit articles but for me to be able to sanity check what they are adding ----- ### "Exactly What I Needed" — 4.0/5 > **Jayse** | *16 June 2022* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I have a bootstrapped software startup and this is exactly what we were looking for. We needed a simple, but professional looking knowledgebase that we could build our support portal up while we went through beta with our customers, but still using our own custom URL. Our focus was on a product that would let us get a help site up and running easily without a financial commitment until we were ready. > > **Cons**: I really think they do what they do well. If I had a critique, it would just be they need a little CSS / UI refresh, as everything feels a tad outdated and cramped on the internal side. I think the customer side is actually pretty good. The internal user portal probably works great for those with smaller screens, but for those of us with large format monitors, getting a bit of spacing, margin, padding, etc in the UI would go a long way. > > My experience has been good so far. Simple setup and personal communication from their team. ----- ### "Easy to use, looks great." — 4.0/5 > **Mieko** | *25 March 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Being able to keyword each entry was super helpful since we search through all our articles on a daily basis to find answers for customers on the fly. Categorization and clear layout also makes it easy to use when looking for content on here. > > **Cons**: It would be nice to be able to assign drafts of articles to users on our account. > > Super easy to use, converted a long Google Doc into a nice looking helpsite in one day. Fantastic\! ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.ie/software/93911/helpsite?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/93911/helpsite) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data