About HoduCC

HoduCC- Call Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including audio or video calls, emails, SMS, chats, and social media platforms. Key features are predictive dialer, interactive voice response (IVR), built-in WebRTC phone, automatic call distribution (ACD), task scheduling, and call forwarding. HoduCC offers a skill-based mapping functionality, which enables administrators to configure assignment strategies and automatically route incoming calls to available agents or relevant departments. Managers can use the dashboard to gain a 360-degree view of business performance, rank agents based on their voice tone or language proficiency, and generate real-time analytical or historical reports. Users can also monitor ongoing interactions through call recording and playback, answering machine detection, and call barge-in functionalities. HoduCC provides an API, which allows businesses to integrate the software with various third-party applications including Twilio, Zoho PhoneBridge, and Telnyx. Agents can improve clients’ call experience using configurable call scripts and handle incoming service requests via the ticketing system. It also lets managers create SMS campaigns and send messages to multiple recipients using broadcasting functionality.
HoduCC Software - HoduCC agent dashboard
HoduCC Software - HoduCC account dashboard
HoduCC Software - HoduCC queue page
HoduCC Software - HoduCC real-time monitoring
HoduCC video
HoduCC Software - HoduCC agent dashboard - thumbnail
HoduCC Software - HoduCC account dashboard - thumbnail
HoduCC Software - HoduCC queue page - thumbnail
HoduCC Software - HoduCC real-time monitoring - thumbnail

HoduCC pricing

HoduCC does not have a free version but does offer a free trial. HoduCC paid version starts at US$400.00/one-time.

Starting Price:
US$400.00/one-time
Free Version:
No
Free trial:
Yes

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HoduCC Reviews

Feature rating

Value for Money
4.6
Functionality
4.7
Ease of Use
4.7
Customer Support
4.8
5 reviews of 40 View all reviews
Maxwell
  • Industry: Insurance
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 9/3/2022

Full Featured Call Center System

It's been a great ride

Pros

IVR capabilities are top-notch - very flexible and easy set up

Cons

Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement

Alternatives Considered

Freshdesk and Call Center Studio

Reasons for Choosing HoduCC

We needed a full featured product with price predictability and transparency.

Switched From

Ameyo

Reasons for Switching to HoduCC

HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price
Austine
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/2/2022

HODUCC: Best of breeds in ominiChannel Solution

Very Comfortable with the product.

Pros

Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured
4. Robust and cost effective.

Cons

Not yet observed as it currently meets all our contact centre expectations.

Ankur
  • Industry: Leisure, Travel & Tourism
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 11/7/2020

Good voice solution to recommend

Overall experience has been good. We have been using it from last a year now and so far experience is fine.

Pros

It has multiple options for login purpose depending upon your need

Cons

Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.

Vinesh
  • Industry: Telecommunications
  • Company size: 2-10 Employees
  • Used for Free Trial
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 4/8/2020

Hoducc user friendly software

Helps organisations to save costs and be more efficient.

Pros

Easy to use. Can be customized. The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.

Cons

Honestly speaking the way the software was presented and the way it helps out the service industries I couldnt find anything which I didnt like.

Alternatives Considered

Avaya UCaaS

Reasons for Switching to HoduCC

Mainly due to the customer support and the user friendly nature of the software.

Response from HoduSoft

Thank you Vinesh.

Replied 13/8/2020
Ismed
  • Industry: Telecommunications
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/7/2020

Provides total solution contact center application for our enterprise and government clients

I found HoduCC back in 2019 in the middle of reviewing several call center application that will fit for a government project. We need to choose the best that suit to spec., affordable and stable. Finally we decided to use HoduCC and found that our client is satisfied after finishing this project. Beside that we also found that despite of it is robust and equipped with useful features it is fast to implement and easy to understand. Since then we again use HoduCC to our multinational company client that looking for a contact center with automatic voice dial and whatsapp module. We also use HoduCC for our own cloud contact center solution.
I think that HoduCC is the best Omni Channel Contact Center to be used even by business process outsourcing company as this application has already equipped with all voice call center features for inbound call like skill based mapping, disposition module and trouble ticket. The same for outgoing call that needs feature of predictive, progressive or even when you need voice broadcast. This application will integrate all your client channels including sms, email, whatsapp, instagram, facebook, twitter and webchat for your company website. Thanks also for the excellent of HoduCC technical support.

Pros

True Omni Channel, CRM, Ticketing, Disposition and Callback Module

Cons

None of HoduCC to be noticed as cons until now.

Response from HoduSoft

Thank you Ismed.

Replied 16/7/2020

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