About HoduCC









HoduCC pricing
HoduCC does not have a free version but does offer a free trial. HoduCC paid version starts at US$400.00/one-time.
Alternatives to HoduCC
HoduCC Reviews
Feature rating
- Industry: Insurance
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Full Featured Call Center System
It's been a great ride
Pros
IVR capabilities are top-notch - very flexible and easy set up
Cons
Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement
Reasons for Choosing HoduCC
We needed a full featured product with price predictability and transparency.Switched From
AmeyoReasons for Switching to HoduCC
HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
HODUCC: Best of breeds in ominiChannel Solution
Very Comfortable with the product.
Pros
Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured
4. Robust and cost effective.
Cons
Not yet observed as it currently meets all our contact centre expectations.
- Industry: Leisure, Travel & Tourism
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Good voice solution to recommend
Overall experience has been good. We have been using it from last a year now and so far experience is fine.
Pros
It has multiple options for login purpose depending upon your need
Cons
Multiple attended transfer is something which should be part of the voice solution as it is a basic necessasity of any BPO. Unfortunately you do not get much options in this.
- Industry: Telecommunications
- Company size: 2-10 Employees
- Used for Free Trial
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Review Source
Hoducc user friendly software
Helps organisations to save costs and be more efficient.
Pros
Easy to use. Can be customized. The 24 x 7 support provided by the team is incredible. I personally have never seen such a dedicated team who always are focused on customer benefits.
Cons
Honestly speaking the way the software was presented and the way it helps out the service industries I couldnt find anything which I didnt like.
Alternatives Considered
Avaya UCaaSReasons for Switching to HoduCC
Mainly due to the customer support and the user friendly nature of the software.Response from HoduSoft
Thank you Vinesh.
- Industry: Telecommunications
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Provides total solution contact center application for our enterprise and government clients
I found HoduCC back in 2019 in the middle of reviewing several call center application that will fit for a government project. We need to choose the best that suit to spec., affordable and stable. Finally we decided to use HoduCC and found that our client is satisfied after finishing this project. Beside that we also found that despite of it is robust and equipped with useful features it is fast to implement and easy to understand. Since then we again use HoduCC to our multinational company client that looking for a contact center with automatic voice dial and whatsapp module. We also use HoduCC for our own cloud contact center solution.
I think that HoduCC is the best Omni Channel Contact Center to be used even by business process outsourcing company as this application has already equipped with all voice call center features for inbound call like skill based mapping, disposition module and trouble ticket. The same for outgoing call that needs feature of predictive, progressive or even when you need voice broadcast. This application will integrate all your client channels including sms, email, whatsapp, instagram, facebook, twitter and webchat for your company website. Thanks also for the excellent of HoduCC technical support.
Pros
True Omni Channel, CRM, Ticketing, Disposition and Callback Module
Cons
None of HoduCC to be noticed as cons until now.
Response from HoduSoft
Thank you Ismed.