HoduCC

HoduCC- Call Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. HoduCC is a contact center software designed to help businesses resolve clients’ issues and automate customer interactions through various communication channels including audio or video calls, emails, SMS, chats, and social media platforms. Key features are predictive dialer, interactive voice response (IVR), built-in WebRTC phone, automatic call distribution (ACD), task scheduling, and call forwarding. HoduCC offers a skill-based mapping functionality, which enables administrators to configure assignment strategies and automatically route incoming calls to available agents or relevant departments. Managers can use the dashboard to gain a 360-degree view of business performance, rank agents based on their voice tone or language proficiency, and generate real-time analytical or historical reports. Users can also monitor ongoing interactions through call recording and playback, answering machine detection, and call barge-in functionalities. HoduCC provides an API, which allows businesses to integrate the software with various third-party applications including Twilio, Zoho PhoneBridge, and Telnyx. Agents can improve clients’ call experience using configurable call scripts and handle incoming service requests via the ticketing system. It also lets managers create SMS campaigns and send messages to multiple recipients using broadcasting functionality.