About SpotOn
SpotOn pricing
SpotOn does not have a free version. SpotOn paid version starts at US$25.00/month.
Alternatives to SpotOn
SpotOn Reviews
Feature rating
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Spot On Restaurant
Pros
The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.
Cons
The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.
Alternatives Considered
Toast POSReasons for Choosing SpotOn
More inexpensive option during COVID and much better processing rates.Switched From
1BreadcrumbReasons for Switching to SpotOn
[SENSITIVE CONTENT] was fantastic when it came to explaining why we needed SpotOn vs. other products. He was never pushy and had the answers to the questions we had, and when he didn't, he would tell us he didn't know, which we appreciated more than always having the answer. [SENSITIVE CONTENT] would find the answer and make sure to explain it in a way us restaurant people could understand.Response from SpotOn
Thanks for the feedback! We're sorry to hear about the keyboard--send us an email at suppo[email protected] and we can look into troubleshooting that for you!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Review from Cassava
after the learning curve it's been really amazing.
Pros
While so many POS systems may not be so super different, where SpotOn doesn't even compare is the customer service. The phone reps, email tech rep, local rep who we can see in person and have a working relationship with, it's all amazing.While so many onboarding now adays is a zoom call with a very uninterested rep or just instructions on PDF, SpotOn really makes you feel they care.
Cons
the slowness of the handheld, the way it rolls over screens makes some of us dizzy because the way it moves, and also there are some steps in handheld that we feel can be cutout. the desktop works great, but it's too bulky. we really want the desktop version on iPad. It's web base so we are puzzled to why that hasn't happened yet.
Alternatives Considered
Square PaymentsReasons for Choosing SpotOn
Because our local rep in San Francisco, [sensitive content hidden], was extremely nice, diligent, caring and hard working.Reasons for Switching to SpotOn
Because of [sensitive content hidden], and because SpotOn offers in-person installation.Response from SpotOn
Thank you for your kind words, Yuka, and for your feedback on the handheld devices. We're glad you are happy with SpotOn support and your local rep. We are constantly evolving our tech and its capabilities to better support businesses.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
SCAM ALERT! It is impossible to cancel the SUBSCRIPTION. CASE #01113490
Pros
I am beginning to think that the spoton company is a SCAM. I did not like anything about the comapany and its device, the device was slow to process the transactions and the other half the time it did not process the transactions at all. It has been over two months since i tried cancelling my subscription it has been impossible to cancel. One thing that has been possible is taking money out my account. Every time i called some higher up suppose to call me back but never does. I am going to report this SCAMPANY to the authorities
Response from SpotOn
Ricardo, we are sorry to hear about the issues you experienced. James Clark, a member of our team, has been trying to contact you over the phone and via email. Please let us know if there's a better number or address to reach you at. You should see a refund of $25.00 for the Platform Fee pending on your bank statement today. For additional assistance, please don't hesitate to reach us at [email protected]
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
[sensitive content hidden] customer service is Awesome
I truly appreciate [sensitive content hidden] helping me solve issues quickly than any other person I talked to. She provided excellent customer service
Pros
I like the User interface and ease of use. I truly appreciate [sensitive content hidden] helping me solve issues quickly than any other person I talked to.
Cons
The monthly fees are getting expensive . Though I have been with spot on for more than 3 years, the monthly fees were getting higher.
Response from SpotOn
Thank you for the feedback, Aruna. Customer service is important to us, and we're happy to hear about your positive experience. We look forward to continuing to help you grow your business.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Tushar Brazilian Express Utah
Superb. Love the product and the company. I have already referred my friends that own restaurants to [sensitive content hidden] and SpotOn
Pros
The local support from [sensitive content hidden] and his team have been very attentive to details and very hands on with customer support and technical service. The company has always treated us fairly. And we value that.
Cons
Nothing. There have been a few outages that were inconveniences for an hour. No big deal.
