--- description: Review of SpotOn Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SpotOn | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Waitlist Software](/directory/4323/waitlist/software) > [SpotOn](/software/96536/spoton-restaurant) # SpotOn Canonical: https://www.softwareadvice.ie/software/96536/spoton-restaurant Page: 1 / 16\ Next: [Next page](https://www.softwareadvice.ie/software/96536/spoton-restaurant?page=2) > SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform. SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns. SpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email. > > Verdict: Rated **4.2/5** by 371 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 371 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SpotOn - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: Subscription pricing starts at $99/month. A free plan is available. Contact SpotOn for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Mexico, United States ## Features - API - Access Controls/Permissions - Accounting Integration - Activities Booking - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Availability Management - Bar Tab Management - Barcode Recognition - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - Booking Notes - Built-in Accounting - Calendar Management - Calendar Sync - Calendar/Reminder System - Campaign Analytics ## Integrations (27 total) - 7shifts - Apple Pay - Auto Decision Platform - BevSpot Food and Beverage Management - Craftable - DAVO - DolceClock - DoorDash for Merchants - HotSchedules - INControl - MarginEdge - Marqii - PayPal - Paycom - Paycor ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Waitlist Software](https://www.softwareadvice.ie/directory/4323/waitlist/software) ## Related Categories - [Waitlist Software](https://www.softwareadvice.ie/directory/4323/waitlist/software) - [Restaurant POS Software](https://www.softwareadvice.ie/directory/41/restaurant-pos-software/software) - [POS Systems](https://www.softwareadvice.ie/directory/210/web-based-point-of-sale-software/software) - [Pub ePOS Software](https://www.softwareadvice.ie/directory/389/bar-pos-software/software) - [Restaurant Management Software](https://www.softwareadvice.ie/directory/2165/restaurant-management/software) ## Alternatives 1. [Restroworks](https://www.softwareadvice.ie/software/77505/Restroworks) — 4.9/5 (661 reviews) 2. [Toast POS](https://www.softwareadvice.ie/software/4997/toast-pos) — 4.1/5 (554 reviews) 3. [Lavu](https://www.softwareadvice.ie/software/3311/lavu) — 4.2/5 (259 reviews) 4. [CAKE POS](https://www.softwareadvice.ie/software/22390/cake-pos) — 4.6/5 (522 reviews) 5. [TouchBistro](https://www.softwareadvice.ie/software/3504/touchbistro) — 3.8/5 (413 reviews) ## Reviews ### "Jonathan Smith" — 4.0/5 > **Jennifer** | *22 November 2023* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: My favorite thing about SpotOn is getting to work with our Restaurant Success Manager, Jonathan Smith. He is so knowledgeable, always makes time for me and my team, and completes all our projects with a smile and a joke which gets me through my day in a more stress free way. Not sure what I would do without him. > > **Cons**: All the different sites for all the different platforms and changes to the way reports look. ----- ### "Better than many" — 4.0/5 > **Cindy** | *13 May 2025* | Restaurants | Recommendation rating: 7.0/10 > > **Pros**: 24/7 Customer Service Good working reports Fast "fixes" for most things KDS is interactive and so easy to read compared to others > > **Cons**: POS main screen slow and not touch sensitive as it should be Menu build not handled as well as I would have liked and as I was assured it would be End of Day functionality is troublesome every day > > Definitely better than my last system, but not everything it was sold to be. Things I was assured were great end up with caveat. ----- ### "Poor Customer Service" — 1.0/5 > **Jennifer** | *6 July 2025* | Restaurants | Recommendation rating: 1.0/10 > > **Pros**: The point-of sale system is easy to use, program and train employees. The reservation system is one of the best I have used. > > **Cons**: The handheld devices are cumbersome and have connectivity issues. As a result employees do not use them and we have to continue paying for them because of our contract. The back-up router has never worked during power outages. After much back and forth, we finally received a replacement router but received no credit for the months we paid for the non-working service. > > After trying to deal with SpotOn from behind the scenes for the past six months I can tell they are a disorganized, siloed organization that really does not care about customer retention. Do not expect timely responses to issues – after not receiving a response from their IT department regarding website interface issues I had to hire a website developer to figure out a band aide solution. SpotOn puts in an enormous effort to sign-up your business initially, but does not put in effort to retain your business. ----- ### "A Restaurant‑Focused All‑in‑One Platform" — 5.0/5 > **Radha** | *27 April 2026* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about SpotOn was its all‑in‑one approach tailored specifically for restaurants. The platform combines POS, online ordering, reservations, marketing, and reporting in a way that feels cohesive and practical for day‑to‑day operations. I especially appreciated how intuitive the system is for staff and how it provides useful insights to help operators better understand sales performance and customer behavior. The restaurant‑first focus made it feel purpose‑built rather than generic. > > **Cons**: What I liked least about SpotOn was that some areas of the platform felt less flexible and more rigid to customize, particularly when tailoring workflows or reports to specific business needs. While the system is generally intuitive, certain features required additional steps or support to configure properly. There were also occasional limitations in reporting depth, which made deeper analysis more challenging for more complex operational needs. > > Overall, my experience with SpotOn was positive and well‑rounded, particularly for restaurant‑focused operations. The platform stands out for its all‑in‑one approach, combining POS, online ordering, marketing, and reporting into a single system that supports day‑to‑day efficiency. I found the interface intuitive for staff, and the restaurant‑specific tools helped streamline operations while providing useful insights into sales and customer behavior. That said, some aspects of the platform felt less flexible when it came to customization and advanced reporting. Certain configurations required additional steps or support, which could slow down implementation for more complex needs. Despite this, SpotOn remains a strong, restaurant‑centric solution that delivers solid functionality and value, especially for businesses looking for an integrated system designed with operators in mind. ----- ### "Works well so far" — 4.0/5 > **Tracy** | *14 June 2025* | Food & Beverages | Recommendation rating: 6.0/10 > > **Pros**: I like the streamlined look of the POS once it was installed. I also had a great onboarding specialist. > > **Cons**: I am not happy with how there is little to no support with the integrations with SpotOn, specifically with ShoGo. > > Overall, I am pleased with SpotOn so far. There have been a couple of minor tweaks and fixes needed but they were remedied quickly. ----- Page: 1 / 16\ Next: [Next page](https://www.softwareadvice.ie/software/96536/spoton-restaurant?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/96536/spoton-restaurant) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data