SpotOn

Pros

I feel like they are truly a partner to my business

Cons

They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.

Pros

Very user friendly for staff. Pretty user friendly for back of house. Tech support and (especially [sensitive content hidden]) are very responsive and helpful.

I also appreciate how everything is intertwined if you go with the whole package - POS, Reserve, & Teamwork.

Cons

Had black out issues and the entire POS deleted itself before dinner service one day, but it was back up and running pretty quickly.

I also wish there was a way to add more than one button at a time to the menu screens list at the bottom of each screen. Very time consuming to set up, but once it’s done it’s done.

Alternatives Considered

Reasons for Switching to SpotOn

Pros

To be honest, after using it, we found nothing to be as we had expected. Moving from Toast, we sought a more modern architecture and better support, but found neither.

Cons

The architecture of this software is a mess. Half a dozen sub-domained web apps masquerading as one system. Managing your restaurant requires logins across multiple apps with functions spread out illogically across them, too. Terrible. Had us pining for Toast within days (altho Toast too is long in the tooth from a software perspective). Support is as inefficient as the system design. You call or email and when you speak with someone, it's not to solve your problem but is instead to set up an appointment for someone to diagnose your issue. If you need urgent help, forget it. As with using the system, everything takes longer than it should. This is a cash grab for the company; sign up as many as possible, sell.

Alternatives Considered

Reasons for Choosing SpotOn

Switched From

Reasons for Switching to SpotOn

Pros

Sales rep & installer were the only two employees from SpotOn that have attempted to rectify the ongoing issues. I’ve requested the local manager call me 5+ times now - I’ve never once heard from him.

Cons

I like nothing about SpotOn. The in-house issues it’s now causing has taken it to a new level of dissatisfaction.

Alternatives Considered

Reasons for Choosing SpotOn

Switched From

Reasons for Switching to SpotOn

Pros

We like the POS prices, attention and services.

Cons

The way the information is showed. It looks like vintage and hard to understand in the beginning.

Pros

SpotOn does provide a competitive price for CC processing and POS systems included. They advocate cash discount pricing to eliminate credit card fees. They have multiple support lines. Month to month agreement no penalties for exiting.

Cons

SpotOn increased my monthly fee rate without telling me. I had a $25/month POS system usage fee with a free Pax A920 Pro to use. Over time without mention, it went to $40 and then $50. I could not have anybody explain to me what happened. Not a fan of misleading pricing and undercuts. I cancelled.

Alternatives Considered

Reasons for Switching to SpotOn

Pros

Easy to work with. Provides great service

Cons

Not very communicative. Never makes contact

Pros

Very little. Their installation was problematic. It worked Ok for a week or 2 then problems occurred they would or could not fix.

Cons

They are non responsive and inflexible. Constant problems with the register and system and poor to no response time. We have had recurring problems with their system, follow their protocol to fix, get nothing fixed time and time again

Pros

ease of use relating to the POS Terminal

Cons

No bank transfer of funds on Friday evening. When we started we got Friday's transfer on Saturday. Now we get it on Monday.

Pros

The hope of saving money through credit card charges.

Cons

Sales, follow thru, I felt like an island throughout process. Worst install and training I have ever witnessed

Pros

Able to do more work from home, using own computer

Cons

Not much, the equipment is faulty, have replaced a kitchen printer, a monitor and waiting on what’s next

Pros

We appreciate the responsiveness of the staff at SpotOn. We feel supported by their support team and like we have contingencies in place in case something were to go wrong like internet outtage and system glitches. We feel these would be quickly handled and tended to.

Cons

There's a learning curve with SpotOn. The system can be a little bit confusing to understand at first because you have to be navigate different websites. However, the staff is always available.

Alternatives Considered

Reasons for Choosing SpotOn

Switched From

Pros

Effective and in point and has tons of options for my restaurant, customer service is outstanding, back up router is a huge plus when the Internet goes down you can still be able to operate

Cons

Closing day report need to be more clear

Alternatives Considered

Reasons for Choosing SpotOn

Reasons for Switching to SpotOn

Pros

It's not an app in the way that Square is, and the handheld devices don't have to rely on wi-fi, it's also fairly user-friendly
Implementation and Installation teams have been great

Cons

Once we got the new system approved, we felt a bit ghosted by our rep. I am still waiting on the rest of my equipment, and still waiting for the rest of my organization to get properly set up and haven't received any follow ups.

Pros

Very professional and very knowledgeable

Cons

All the problems were resolved within minutes I can find nothing to complain about

Pros

Ease of use with exception of of the boh

Cons

Back office is a bit bumpy, not easy to use

Pros

Service and the actual product. 24 hours a day 7 days a week

Cons

Sms Marketing messaging. Ecard notification when ecard bought to say thanks to the customer

Pros

Very easy program to use. 24 hr customer support.

Cons

There were promises before signed up with Areas rep . She mad a lot of mistakes and did not really know about the product she was selling. I the end spot on made up for it.

Pros

Easy to use and functional for not so tech. Savy people

Cons

Adding buttons and mods for the buttons

Pros

I am beginning to think that the spoton company is a SCAM. I did not like anything about the comapany and its device, the device was slow to process the transactions and the other half the time it did not process the transactions at all. It has been over two months since i tried cancelling my subscription it has been impossible to cancel. One thing that has been possible is taking money out my account. Every time i called some higher up suppose to call me back but never does. I am going to report this SCAMPANY to the authorities

Pros

That we never used it. Signed up with a nice sales rep. When the package arrived to be set up we found out he was fired. We couldn't get anyone to come and set up the machine.

Cons

They keep billing us for the service, even though we have never had it set up. We returned the processing machine and are still getting billed monthly.

Pros

the ease of setting up and our installer/ tech was amazing.

Cons

Nothing really its pretty easy to use and conveinent.

Pros

SpotOn Reporting is incredibly impactful and allows for a easy snapshot of all things on the reporting end! The POS interface in incredibly intuitive and therefore makes training employees easy and efficient.

Cons

I wish we could push third party delivery orders directly through SpotOn ... a feature that we hope is coming!

Pros

[sensitive content hidden]
was amazing to work with and I finally have a sense of understating the boh

Cons

It is a complicated system that was first not shown in detail which caused a lot of struggles to begin with.

Pros

The Support Rep I spoke with was extremely helpful with my issues regarding the BOH chaos in our current system.

Cons

least favorite thing was not having enough time with the rep.

Pros

I love how clean & simple this POS is. I like the layout, and the reporting aspect is great. I love the dual-pricing. I like that they offer a cellular backup incase of an internet problem. Building menu's and adding items is easy. I love all the different printer options, taxing etc. You can get pretty specific. I love the permission's based job positions.

Cons

It's not meant for pizza places. The customer info is hard, I wish the phone number name and address would automatically pop up.
I don't like when it goes down. I don't like that there's three different websites (BOH, reporting, Dashboard) and then another if you get gift cards (through ECS.)

Pros

The set up was easy, the system is user friendly.

Cons

If it works its great but the handhelds always have issues. I have 8 handhelds most weeks I'm down to 1-2 due to systems issues. Not taking payments. Emv issues. They take up hours of my day trying to troubleshoot and it still doesn't work. I've only been open for 5 months and I have had hundreds of tickets and calls regarding fixing the same issue. Yes they expect me to troubleshoot and fix and its only temporary. Within a few more days I have to do the same thing, spent hours on the phone for a temporary fix.

Alternatives Considered

Reasons for Choosing SpotOn

Switched From

Reasons for Switching to SpotOn

Pros

I recently had the pleasure of working with Spot On, particularly with [sensitive content hidden], and I must say, the service provided was exceptional. From the moment we inquired about their Point of Sale (POS) system, [sensitive content hidden] was attentive, knowledgeable, and went above and beyond to ensure we got the best deal possible.

One of the standout aspects of our experience was the competitive rate offered for their POS system. Not only did Spot On match the rates of a popular POS system, but they actually managed to beat it, which was a pleasant surprise. This demonstrated their commitment to providing value for their customers.

Moreover, [sensitive content hidden] expertise and professionalism were evident throughout the process. He took the time to understand our specific needs and tailored the solution accordingly. He patiently addressed all our questions and concerns, ensuring we felt confident in our decision.

Overall, I highly recommend Spot On and [sensitive content hidden] Monroy for anyone in need of a reliable POS system and exceptional service. Their competitive rates, coupled with their personalized approach, make them a standout choice in the industry.

Cons

A few months ago, we had problems with our credit card processing. They quickly found out that the software was outdated so they quickly updated it. Problem resolved.

Alternatives Considered

Reasons for Choosing SpotOn

Switched From

Reasons for Switching to SpotOn

Pros

I find all the tools I use to enhance my marketing campaigns to be fantastic. I begin by sending emails, and then we implement a reward program that people can enjoy through discounts. Additionally, we have tools that allow customers to make reservations online, and a waiting list (which helps a lot on busy days) . SpotOn offers numerous benefits, including integration with Doordash, Uber Eats, and other platforms for receiving online orders, e-gift cards, and much more.

Cons

I would like to implement sending text messages to customers, also another business offers an AI to answer phone calls as a filter to connect with real customers by phone when we get a call. If we implement this, we will be the first to do so.

Pros

[sensitive content hidden] is STELLAR! We have had the great fortune of working with him over the last 6 months. He is a man of many talents. He has helped us troubleshoot and resolve some printer issues (hardware), and worked through some programming issues (software) with our integration to R365 accounting. He is always very easy to work with and quick to respond. He is willing to really dig deep and figure out our issues. We love working with him.

Cons

Early on we could tell that you were growing too fast and too big. There were lots of situations with lapse in communication and release of new features that didn't work properly. As well several times that the reporting sites when down during very busy shifts. It didn't earn a lot of trust with our teams. We really want to implement the Handheld devices for our servers and the product is completely different than the workstation. Its like teaching someone to use 2 different systems. Make them the same please. AND SOON!

Pros

Customer service, Quality service, & merchant services

Cons

Nothing, they've been great from the beginning...I haven't experienced anything i dislike yet.

Pros

Quick & ver clear with with Question and Answer

Cons

Loan amount would be helpful if it a little more

Pros

The customer service has been great and the variety of features it has will be helpful as we grow.

Cons

The switch wasn't as easy as it looked but the customer service reps have been very quick to respond and help us through every issue.

Pros

My rep has been very responsive. He has stuck with us through the entire sale and conversion. I highly appreciate [sensitive content hidden].

Cons

We had issues with how the KDS was processing orders but it has been resolved.

Pros

Nothing. I honestly cannot say one good thing about this system.

Cons

From not allowing us to start a tab with American Express to not allowing us to re adjust a tip if it was entered incorrectly.. For the system to not have a fail safe function to not allow a 1million percent tip is absurd...

Pros

Spoton has been wonderful, i love the fact i can always talk to a real person

Cons

Honestly so far i dont have anything i dont like about spoton

Pros

Reporting and ease of change in Back Office software

Cons

The install was rough. No one's fault but the router/modem that they sent wouldn't work.

Alternatives Considered

Reasons for Choosing SpotOn

Reasons for Switching to SpotOn

Pros

Customer service, friendly usage, overall platform, integración capabilities, progressive software, Reporting.

Cons

As with any software there are multiple updates, I would like to take parts of the mavens to improve the customer experience.

Alternatives Considered

Reasons for Choosing SpotOn

Pros

Nothing like anything. It’s terrible. Don’t waste your time and money’s.

Cons

Garbage .. that’s it. Just stress and issues every week

Pros

I like the fact that this is flexible when it comes to hardware, when you can have a multitude of registers and handheld devices.

Cons

What still needs to be expanded is the handheld device. The device will take orders but the process to create the order is a multi step process and when you are busy this increases the stress. Plus the device has a scanner but will not scan upc codes, so you can't use this to process order without manual entry and that is not efficient.

Alternatives Considered

Reasons for Switching to SpotOn

Pros

[sensitive content hidden] assisted us in making sure we were able to make our expo screen work to fit our needs. If he was not able to assist with features we wanted to be able to use, he researched how to make them work for us.
[sensitive content hidden] has always been a great help with questions regarding answered quickly and made sure I was passed on to the correct person, to assist us.

Cons

The order entering screen is sometimes way more steps than it seems it should be.

Pros

I like the format of the spotOn screen. It's similar to using an app in many ways

Cons

It is not easily programmable without assistance. I refuse to call on the weekends. I don't know if the company outsources on the weekend, but I have never gotten an english speaking person on a Saturday.

Pros

The customer service from sales, pre-install, and installation. Nice hardware also.

Cons

Nothing at the moment. Possibly make time sheets easier to navigate?

Pros

The convenience of the system and the help creating a menu and their hands on approach to getting me set up.

Cons

I don’t like that my accounts has been charged 3 different times for amounts that should not have. They are in the process of rectifying it but it’s an inconvenience

Alternatives Considered

Reasons for Choosing SpotOn

Switched From

Reasons for Switching to SpotOn

Pros

Nothing, staff doesn’t like it, customer service is the worst in amy industry ive ever been in and ive owned over 100 business's in my career.

Cons

Everything! Worst service from top to bottom ive ever experienced on a consistent basis.

Pros

Knowledge of product and industry!
This is our 2nd SpotOn POS, we’ve worked with [sensitive content hidden] in the past. That’s the reason we decided on SpotOn again.

Cons

Everything worked as planed, we are very happy with service and training

Pros

- Sales and Install team were extremely helpful
- Onsite training was very well done

Cons

There is still some confusion about reporting/deposits when compared to Square, which is the system I was previously using. Also could use some additional features when it comes to invoicing.

Alternatives Considered

Reasons for Choosing SpotOn

Switched From

Reasons for Switching to SpotOn

Pros

I think Spot on, since taking over Emagine POS, has gone down hill, You never know who you will be getting support from. The reporting does not seem accurate. Not happy with it at all. Would definately be looking in to another POS system if my father wasnt so dedicated to [sensitive content hidden] and [sensitive content hidden] who sold to Spot on (I think thats what happend). Sent us a computer that was "New" but was linked up with another company, so def not new. Trying to hook up a register drawer to our take out computer....yeah that doesnt work. Networks are all screwed up. Not easy to set up anything. Just simply not happy. Was better off with Emagine. But event with them towards the end. Would have looked into another POS system. Maybe you should send people out on the field to help people, that may not be computer literate, to get through issues. just saying.... not everyone knows a lot about setting up computers, etc. Send techs out to help, would make a big difference. Spot on, absolutely do not reccommend for small business owners. but yes, maybe you are good for the Lincoln Finaical Center in Philadelphia.

Cons

You could improve by sending out people to help small business owners understand the step up and features you offer, you pretty much make us figure things out on our own.... adding a new printer or register, good luck. Our takeout register wont hook up with spot on and open, like our bar register. Try talking to "[sensitive content hidden] " from where ever the hell he is located, no answers. cant figure things out. Send out technicians or send out reps to help and not over the phone. you literally get nowhere and throw in the towel and half ass work with what you can use.

Pros

ease of use and our friendly and SUPER helpful local tech wizard [sensitive content hidden]

Cons

has the occasional glitch and the phone customer service line can be tricky and take a long time to get through/get a call back sometimes

Pros

The POS system was very easy to learn. Took me about 2 days to get it. Easy to and faster to close at night. Less paperwork to put away at night. My employees love it.

Cons

letters need to be bigger and bold on the receipt. Also, our delivery services like Doordash, Uber, Postmate, and Grubhub words need to be bigger on the ticket and darker.