About SpotOn

SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform. SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns. SpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email.
SpotOn Software - SpotOn Restaurant
SpotOn Software - SpotOn Terminal: Handheld Point of Sale
SpotOn Software - SpotOn Touchscreen Point of Sale Station
SpotOn Software - SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys
SpotOn video
SpotOn Software - SpotOn Restaurant - thumbnail
SpotOn Software - SpotOn Terminal: Handheld Point of Sale - thumbnail
SpotOn Software - SpotOn Touchscreen Point of Sale Station - thumbnail
SpotOn Software - SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys - thumbnail

SpotOn pricing

SpotOn does not have a free version. SpotOn paid version starts at US$65.00/month.

Starting Price:
US$65.00/month
Free Version:
No
Free trial:
No

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SpotOn Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.4
Customer Support
4.5
5 reviews of 210 View all reviews
Christopher
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/7/2022

Spot On Restaurant

Pros

The customer service is top notch. Every time I call in, whoever is on the other line is always ready and eager to answer any questions I may have. They also provide useful input on strategy with how to create a button, modifier or how to implement an idea I have in my head and put it to use via our POS.

Cons

The keyboard is the only negative thing with SpotOn. It's a funny joke amongst our staff at how awesome the system is top to bottom but the keyboard is the only part of SpotOn restaurant we don't understand.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

More inexpensive option during COVID and much better processing rates.

Reasons for Switching to SpotOn

[SENSITIVE CONTENT] was fantastic when it came to explaining why we needed SpotOn vs. other products. He was never pushy and had the answers to the questions we had, and when he didn't, he would tell us he didn't know, which we appreciated more than always having the answer. [SENSITIVE CONTENT] would find the answer and make sure to explain it in a way us restaurant people could understand.

Response from SpotOn

Thanks for the feedback! We're sorry to hear about the keyboard--send us an email at [email protected] and we can look into troubleshooting that for you!

Replied 16/9/2022
Lianna
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/7/2022

SpotOn Delivers Peace of Mind and Profitability

Pros

Top on our list of what we like most about the SpotOn software is the ability to customize the screens and the reports to fit our needs. The ability to log in from anywhere and make changes on the go is also one of the most helpful and impactful features. The reports are easy to interpret and share. Staff timekeeping and payroll is a breeze. Our staff love the ease of the screens and how easy it is to modify items add new items or create events.

Cons

We are very pleased with this software. We have recently began using the handheld tablets and our only complaint with those was not having the ability to start a tab. However, SpotOn contacted us and said this feature was going to be implemented and asked if we would like to be part of the Beta testing for that feature. So far it is going great and we appreciate that they listen to the users and are always looking to add helpful features and updates.

Alternatives Considered

Toast POS

Reasons for Choosing SpotOn

We looked to make a switch due to lack of customer support, Difficulty with technical issues and credit card processing fees.

Reasons for Switching to SpotOn

We chose SpotOn based on our salesman, [SENSITIVE CONTENT]. We felt he was honest, he provided answers to all of our questions and went above and beyond to get questions answered that he did not know. His follow up was impeccable and we were very impressed with the features he put in front of us, how it would benefit us and how we could save money and time with the SpotOn software.

Response from SpotOn

Thanks for this feedback, Lianna! We are so happy to hear you are enjoying the handheld as well.

Replied 10/8/2022
Alex
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
5
Customer Support
4

4
Reviewed on 26/1/2023

SpotOn Restaurant Review

It's been great lately now that we have an excellent rep that is there to support us. We were with Emagine POS when it first started so our company got left in the dust when SpotOn bought Emagaine. We weren't processing CC payments with SpotOn so we fell to the bottom of the barrel at that time.

Pros

It's easy to set up menu Item's and adjust screens

Cons

Finding knowledgeable support can sometimes be difficult. Having a great rep has made this a lot easier. General Support is usually a miss.

Response from SpotOn

Thank you for the valuable feedback on our menu items and your sales representative! We are always looking for ways to improve your experience and continue to invest in our support staff. Please feel free to reach out to us directly at [email protected] if you aren't able to get the help you need.

Replied 7/2/2023
Doug
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
2

1
Reviewed on 10/3/2023

Would never use again

Pros

Decent data analytics and integration with marketing

Cons

Horrible POS system and service team. They have never deposited accurate amounts from our sales. A normal software would take the exact sales from the prior day and deposit that amount. We always receive random amounts that never add up to our sales days later. In addition they take out massive fees each month not stated anywhere in our contract. You have to put in a ticket and wait days for each issue to get resolved and by that time theres another issue!

Response from SpotOn

We are sorry to hear about the issues you experienced. Can you reply to this direct message with your email address or business name so we are able to get in touch?

Replied 16/3/2023
Ganesh Reddy
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/12/2022

safe place to stay spoton

SpotOn is one of the quickest developing programming and installment organizations with complete, cloud-based innovation for organizations of different kinds and sizes. Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out tasks, further develop the client experience, and increment benefit. From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly developing ventureSpotOn is one of the quickest developing programming and installment organizations with complete, cloud-based innovation for organizations of different kinds and sizes. Known for its quick advancement and customized help, SpotOn offers a start to finish programming and installment stage to smooth out tasks, further develop the client experience, and increment benefit. From consistent and productive retail location frameworks to incorporated administration arrangements worked for the quickly developing venture.

Pros

Eatery proprietors share a large number of similar battles in overseeing and developing their organizations. Issues, for example, continuous venture level announcing, administrative center updates quickly accessible on all stations, including their internet requesting website, controlling work cost, and finance revealing. Furthermore with the combination with outsider conveyance benefits, the expense reserve funds by disposing of client mistake is ending up an enormous element. SpotOn Café gives the instruments and assets that are important for free thinkers as well as multi-chain public brands

Cons

SpotOn Eatery is a cloud-based retail location arrangement that empowers organizations to smooth out processes connected with food requesting, tableside installments, client maintenance from there, the sky is the limit. The web based requesting usefulness empowers organizations to make custom menus, acknowledge online demands and divert the request to the kitchen on an incorporated stage.

Response from SpotOn

Thanks for the thoughtful review, Ganesh! We appreciate the time it took for you to share your experience with us.

Replied 6/1/2023

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