About SpotOn

SpotOn Restaurant is a cloud-based point-of-sale solution that enables businesses to streamline processes related to food ordering, tableside payments, customer retention and more. The online ordering functionality enables businesses to create custom menus, accept online requests and redirect the order to the kitchen on a centralized platform. SpotOn Restaurant provides a mobile order and payment functionality, which lets customers access menu, send table orders to the kitchen and pay using an EMV, Apple Pay and Android Pay-enabled card reader. It comes with a labor-management module, which allows businesses to administer human resources operations related to shifts, employee hours and gratuities. Additionally, managers and leaders can gain insights into processes across transactions, POS, hourly sales, special events and loyalty campaigns. SpotOn Restaurant facilitates integration with several third-party solutions such as HotSchedules, Ctuit, Intuit Quickbooks and more. It is available on monthly subscriptions and support is extended via phone and email.
SpotOn Software - SpotOn Restaurant
SpotOn Software - SpotOn Terminal: Handheld Point of Sale
SpotOn Software - SpotOn Touchscreen Point of Sale Station
SpotOn Software - SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys
SpotOn video
SpotOn Software - SpotOn Restaurant - thumbnail
SpotOn Software - SpotOn Terminal: Handheld Point of Sale - thumbnail
SpotOn Software - SpotOn Touchscreen Point of Sale Station - thumbnail
SpotOn Software - SpotOn Reserve: Online reservations, Reserve with Google, Digital waitlisting, Contact tracing, Automated SMS confirmations, Two-way table-ready messaging, Guest text surveys - thumbnail

SpotOn pricing

SpotOn does not have a free version. SpotOn paid version starts at US$25.00/month.

Starting Price:
US$25.00/month
Free Version:
No
Free trial:
No

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2TouchPOS

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Lightspeed Retail

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SpotOn Reviews

Feature rating

Value for Money
4.3
Functionality
4.4
Ease of Use
4.3
Customer Support
4.3
5 reviews of 293 View all reviews
Chuck
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/9/2023

Spoton partnership

They have improved our business in many ways helping us grow revenue through their different programs such as loyalty and QR ordering.

Pros

I feel like they are truly a partner to my business

Cons

They had some growing pains when we first start. They were new at the time but there customer service was excellent during those times.

Response from SpotOn

We love to hear it, Chuck. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Replied 27/9/2023
Sheila
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

5
Reviewed on 27/5/2023

Great product that needs fine tuning

Customer service has been great and they are always kind. They helped go through the system when I got the new pos in the store.

Pros

I like the ability to provide a discount for cash sales. The POS is user friendly. The layout is user friendly. The website created was better than I expected.

Cons

I could not merge my gift cards that I previously used because there were letters in the code. I now have to accept as cash and then the reports are incorrect. Any customers that I had with loyalty before do not merge to SpotOn because I did not use phone numbers for in store orders. The first POS system was never shipped so I needed a new order to have one shipped. I spent weeks on the phone with tech support because it was not updating properly and finally I was sent a new system that is working properly. I am now charged for multiple POS systems although I only have one. I have spent a month trying to get it sorted out but have not been refunded for the overcharge and although billing cancelled the extra equipment, I am being charged again extra for this month. Virtual Terminal is not great for sending invoices and does not sync with inventory. Big problem when the business is selling inventory. Not able to exchange an item.

Response from SpotOn

Thank you for the feedback, Sheila. We passed this on to client services, and I'm happy to hear a team member has helped to resolve your pain points and billing issues. Please don't hesitate to reach us at [email protected] for additional assistance.

Replied 5/6/2023
Reagan
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

2
Reviewed on 14/7/2023

Wish I would've looked at reviews

I have had nothing but issues from the very moment I agreed to sign up. I was sold hard on the program as it was hard for me to make the change, and once I signed up- it was nothing but issues. At one point I just went back to my original Point of Sale and continued just making my monthly payments on the SpotOn program still trying to get my funds refunded back to me. One of the managers actually had the audacity to negotiate my refund amount with me. Then told me my previous rep had called them and told them she didn't make a mistake and that I had signed up for splitting the transaction fee with my customer? WHAT.

Pros

I thought the ease of taking a credit card as payment would be beneficial to my business. A lot of Point of Sale systems charge a transaction fee for each transaction, so to me, it should help me make things flow smoother day to day.

Cons

What I like the very least about SpotOn is the amount of missing funds that I found when I looked into my account. I had to then go spend quite a bit of time double checking everything to make sure I was getting paid. That alone was the biggest deterrent. The application, and what I found out later was their only contract, which was unfortunate because our service representative signed us up for both fee options not one or the other. Our business had the option to pass along the fee to the customer or to split the fee with the customer. For some reason, we were signed up for both. We had some pages that were showing one way and others for another option. I trusted my rep to submit the application in completion and for some reason that did not happen. The odd thing was that a couple months into our contract, the fee was option was switched. They claimed it was changed because it was incorrect. No one informed us of this. The new fee was different from what I had intially signed up for. One rep on the phone looked up our contract online and also made the statement that it looked like we had signed up for both options. But how could that have made any sense? Were we getting charged for even more? I reached out to my rep about the fees coming out on our end as well as the customers and was told she would look into it. Never heard back. Months later when my funds got frozen, I reached out to her only to find out she was let go. No one told me, I just was left without help.

Response from SpotOn

Hi Reagan, we're sorry to hear about the frustration you've experienced. It looks like we've been actively working with you on a resolution for the past week, and we look forward to getting things resolved for you as soon as possible!

Replied 17/7/2023
Mina
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/11/2023

Great investment for your business to succeed

I LOVE IT! and i am a hard business owner to please! The entire team that i worked with from the beginning were and still hands on. Thanks to everyone

Pros

Effective and in point and has tons of options for my restaurant, customer service is outstanding, back up router is a huge plus when the Internet goes down you can still be able to operate

Cons

Closing day report need to be more clear

Alternatives Considered

Square Point of Sale

Reasons for Choosing SpotOn

Compared the options and SpotOn got my attention

Reasons for Switching to SpotOn

After scheduling a demo with SpotOn engineer i came to understanding that it's the right product for my restaurant

Response from SpotOn

Thank you for your kind words, Mina, and for taking the time to leave us a review. We're proud to help support you and your business.

Replied 10/11/2023
Sunny
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 20/11/2020

It really is "Spot ON"

Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.

Pros

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

Cons

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

Reasons for Choosing SpotOn

Northstar was a nightmare.

Reasons for Switching to SpotOn

The reporting end. The flexibility and the fact that you do all the programing in house. They are not just a company selling a product that they cant fix.

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