--- description: Review of Avaya UCaaS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Avaya UCaaS | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Collaboration Software](/directory/4138/collaboration/software) > [Avaya UCaaS](/software/9683/avaya-ucaas) # Avaya UCaaS Canonical: https://www.softwareadvice.ie/software/9683/avaya-ucaas Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/9683/avaya-ucaas?page=2) > Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. The solution allows users to offer personalized interactions to regular callers using advanced outreach algorithms and workflow. The algorithms help agents use inbound and outreach capabilities to sell, cross-sell and upsell products to callers. It also helps agents gather payments, schedule service appointments and offer promotions and discounts. Avaya UCaaS provides a performance management module that captures, analyzes and stores customer interactions to highlight areas of improvement. It also provides automated coaching, scorecard assessments, customer feedback and voice analytics. The module helps users meet compliance objectives with regulatory mandates such as PCI, GDPR and MiFID. The platform helps users identify patterns to drive customer-first practices, performance and operational efficiencies. Other features include AI-driven agent guidance and assisted services. Support is provided via online ticket, forum and phone. > > Verdict: Rated **4.4/5** by 91 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 91 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Avaya ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact Avaya for pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - Agent Interface - Automated Routing - Call Centre Management - Call Recording - Call Routing - Chat/Messaging - Collaboration Tools - Conferencing - Contact Management - Email Management - File Sharing - IVR - Interaction Tracking - Live Chat - Multi-Channel Communication - Performance Management - Performance Metrics - Real-Time Chat - Reporting/Analytics - Unified Communications ## Category - [Collaboration Software](https://www.softwareadvice.ie/directory/4138/collaboration/software) ## Related Categories - [Collaboration Software](https://www.softwareadvice.ie/directory/4138/collaboration/software) - [Call Monitoring Software](https://www.softwareadvice.ie/directory/1811/monitoring/software) - [Contact Centre Software](https://www.softwareadvice.ie/directory/4389/contact-center/software) - [Call Centre Software](https://www.softwareadvice.ie/directory/4588/call-center/software) - [Customer Satisfaction Software](https://www.softwareadvice.ie/directory/4627/customer-satisfaction/software) ## Alternatives 1. 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[Nextiva](https://www.softwareadvice.ie/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) ## Reviews ### "If you dont want to fail, go with Avaya" — 4.0/5 > **Juan David** | *19 March 2026* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: Simplicity, useful on daily work, features for colaboration between teams, Avaya support its amaizing > > **Cons**: Maybe Avaya needs to think about interoperabilty between other services on market, like Zoom, Mirosoft TEAM and Cisco Webex > > We have a good experience with Avaya UCaaS, but right now, the compane are looking for new products, cloud based and with new features. ----- ### "Exactly the Quality you expect from avaya" — 5.0/5 > **Tiana** | *28 March 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: It works well with Avaya equipment and is very customizable. This 'suite' has so many option for contact center use. > > **Cons**: There is a bit of a learning curve but any IT admin worth their salt will make it their own in no time. > > Aura is an all encompassing tool to get your routing where it needs to be. The integration with analytics is also really helpful. We all know that you have to run a report at the end of every month and while this is more about calls, it doesn't let that part of contact center life fall by the wayside. ----- ### "Technology Refresh to Onpremise Avaya products" — 3.0/5 > **Alejandra** | *4 February 2025* | Broadcast Media | Recommendation rating: 1.0/10 > > **Pros**: It is a natural upgrade for Onsite Avaya PBS > > **Cons**: The integrations are not so easy. The TCO may be larger than expected > > The product is comprehensive and provides good functionality. Nevertheless, the time to go live may exceed your expectations ----- ### "Best communication software\!" — 5.0/5 > **Serhat** | *1 August 2018* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: The best side of this software is that it has a very easy use from the beginning. Even its setup is very easy and while daily usage it provides a precise interface with all options. > > **Cons**: There might be some double run problems. While one Avaya.exe is running you can open another one bu mistake. > > Easy communication. ----- ### "suitable for business" — 5.0/5 > **Raila** | *21 May 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: We have used this software for a lot of years and tested to be efficient and make sure all calls are recorded, listed and monitored > > **Cons**: Not much cons about this software as it is efficient for all call related task. And very low to none down time. > > Reliable software for all communication tasks. ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.ie/software/9683/avaya-ucaas?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/9683/avaya-ucaas) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data