--- description: Review of PointOS Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: PointOS | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Retail Inventory Management Software](/directory/30/inventory-management-software/software) > [PointOS](/software/96986/pointos) # PointOS Canonical: https://www.softwareadvice.ie/software/96986/pointos Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/96986/pointos?page=2) > PointOS is a point of sale (POS) solution that helps restaurants, bars and nightclubs streamline operations related to invoicing, menu management, inventory re-ordering and more on a centralized platform. The employee management tool automatically generates daily timesheets with information, such as staff member names, date, check-in and check-out time and the total number of working hours. PointOS' order management module lets supervisors set up multi-server modes, split checks and modify orders based on customer requirements. Administrators can create dining room layouts, configure happy hour pricings, set up loyalty programs, create recipes and alter menu items. Additionally, managers can use the activity dashboard to track daily sales and taxes, monitor employee productivity, access daily order reports, and calculate labor costs. PointOS comes with a built-in credit card processing tool, which allows businesses to manage customer transactions from within the system. Pricing is available on request and support is extended via phone, email, documentation and other online measures. > > Verdict: Rated **3.5/5** by 55 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 55 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.3/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.2/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: PointOS - **Location**: BOSTON, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$39.99 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: $39 - Per user/Per Month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Accounting Integration - Activity Dashboard - Barcode Recognition - Barcode/Ticket Scanning - Billing & Invoicing - CRM - Cash Management - Credit Card Processing - Customer Accounts - Customer Database - Customisable Branding - Data Security - Delivery Management - Discount Management - Electronic Signature - Employee Management - Forecasting - Gift Card Management - In-Person Payments - Inventory Control ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Retail Inventory Management Software](https://www.softwareadvice.ie/directory/30/inventory-management-software/software) ## Related Categories - [Retail Inventory Management Software](https://www.softwareadvice.ie/directory/30/inventory-management-software/software) - [Restaurant POS Software](https://www.softwareadvice.ie/directory/41/restaurant-pos-software/software) - [POS Systems](https://www.softwareadvice.ie/directory/210/web-based-point-of-sale-software/software) - [Pub ePOS Software](https://www.softwareadvice.ie/directory/389/bar-pos-software/software) - [Small Business POS Software](https://www.softwareadvice.ie/directory/456/small-business-pos/software) ## Alternatives 1. 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[Toast POS](https://www.softwareadvice.ie/software/4997/toast-pos) — 4.1/5 (553 reviews) ## Reviews ### "Great POS System\!" — 5.0/5 > **Karen** | *18 July 2018* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: It's very easy to use and to print reports > > **Cons**: credit card reader doesnt work sometimes and I have to restart the system > > Great for tracking inventory and generating reports ----- ### "Great beginning machine, maybe not for a larger business." — 4.0/5 > **Lucia** | *20 July 2018* | Restaurants | Recommendation rating: 5.0/10 > > **Pros**: Overall, it is a decent budget POS with a lot of high end functions. I did like the report functions, the weather reporting and incident reporting and inventory functions. > > **Cons**: At this stage, it is a little dated. The cloud was never connected and always had to be manually started, which defeats the purpose of having a cloud back-up. There were many parts, like modifiers, that were really clunky and made operating difficult. I hated how you couldn't name reports that were emailed, and everything came across with the date and time you emailed them. You would have to write down what reports you were running so you could remember when you got in to email to see them. I would have been nice if you could name them, or if they were named the report that you were running. I didn't like the limited amount of modifiers and the limited about of characters you could write to the kitchen. But I mostly hated that the cloud never worked, leaving me feeling vulnerable to computer failures and loss of data. I also didn't like having the wait staff modify the tips, its so much nicer when the system adds it in, it leaves less room for errors. > > Overall, for a business just starting out, it was a great solution and your tech support was always really amazing. I feel like we grew out its capabilities and needed to move in to 2018. I was really excited when I saw the new version coming out, but after waiting a year for it to happen, I moved over to a cloud system. I feel more secure knowing I have auto back-up and knowing that 5 tips don't become 50 at the end of the day when the servers are tired and adjusting hundreds of tips. My biggest beef is I switched to a new system in February and despite telling the company three times, I am still getting charged for the cloud, which was so useless it wasn't worth paying for. I can't get anyone on the phone and despite about 5 emails on the matter, I have heard nothing. Now I have to call my credit card company and dispute the charges. ----- ### "PointOS is solid but could be better" — 3.0/5 > **Scott** | *18 July 2018* | Automotive | Recommendation rating: 6.0/10 > > **Pros**: I like the fact in a tablet world, that I could install the software on a Windows PC. You actually own the software and the service contract is reasonably priced compared to others. By switching to PointOS, the processor they required for direct integration has been great and has saved us a bundle. > > **Cons**: While it's nice to own the software and run it on a Windows box but Windows 7 is getting harder and harder to find. While the software worked flawlessly for the first year it has become sluggish and there have been numerous remote reporting outages as of late. They have been promising a brand new version for over two years and they finally have picked a launch date. The software looks dated and you have to run the system at a very low resolution to function properly. Lastly, automatically added charges or discounts are a percentage. If you want a happy hour price you have to set a happy hour price for every item. > > There have been a couple of issues that I have addressed with the company with no resolution. Truthfully it could be more but I dont recall, as we have been running the system for a couple years and I found work arounds. One of which I turned off printing sales tax on the receipt (as we include it in the price of the drink) and it still printed it on there. Another issue is different reports from the same day dont equal each other i.e. server sales reports vs a detailed daily report. As mentioned above the remote reporting software called mypointosconnect has been down many times for multiple days. When contacting customer service wait times typically run less than 15 minutes sometimes less than 2. Its not horrible software but its showing signs of age while other offerings add nice new features, PointOS has a built in jukebox that I've never ever used. I use streaming services for music in the establishment and have since a hard drive with 15k songs crashed during a busy night. If you looking for cutting edge features, you'll be better suited looking elsewhere but if you want something that works day in and day out with limited frills this might be your software. There update might fix some of my gripes, I'll find out the first week of August if they meet their deadline. ----- ### "50/50" — 4.0/5 > **Verified Reviewer** | *17 July 2018* | Food & Beverages | Recommendation rating: 3.0/10 > > **Pros**: Software is easy to use and technical support is always friendly and available 24/7. > > **Cons**: Customer service is completely lacking on this product. Purchased the remote desktop feature and it never did work on any device. iOS, Andriod or PC. This was a license for an extended time period. PointOS would not return any calls on this for weeks. When I was finally able to get ahold of somebody, Point OS refused to technically resolve the issue, or offer any refund, pro-rated or otherwise. > > Software is straightforward as long as the new updates don't screw any thing up. The great thing this company has going for it is the technical support department. Customer service experiences were terrible. ----- ### "Good system" — 5.0/5 > **Verified Reviewer** | *20 November 2018* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: One time purchase. Great hardware options available, but will run on any windows PC. Touch screen is best, but not required. > > **Cons**: Split tenders seem to generate problems. it will go ahead and print the kitchen ticket before getting full payment. > > Overall a solid purchase, good value. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.ie/software/96986/pointos?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/96986/pointos) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data