CallHub

Pros

I generally like the app that allows me to use CallHub from my phone, which makes campaigning and other calls feel more natural.

Cons

I found that it can be quite glitchy, and a few times it would freeze at awkward moments. I also found that it needs to be restarted regularly to keep it working well.

Pros

Compared to Callhub to other available calling system on the market, Callhub has a lot of features for a reasonable cost. it also doesn't lock you into the seats/licenses. This allows you to scale up and down as needed.

Cons

The analytics and reporting still need improvement. It is still very much designed for a B2C type of campaigns. There are limitations for B2B campaigns.

Alternatives Considered

Reasons for Switching to CallHub

Pros

The transfer call feature is very beneficial to the organizing community.

Cons

The audio issues tend to make me go for another dialer more often, my team needs all the chances they can get. When you are able to get someone willing to talk to you, and you lose them though a website issue, it can tank the ability to reach our deliverables.

Alternatives Considered

Reasons for Switching to CallHub

Pros

Love the way I am able to set up call dispositions, love how easy it is to set up.

Cons

The UI is outdated looking, would be cool if it looked better

Pros

It is cost friendly and I don’t have to lock into a contract, which is helpful because I use it for a nonprofit to send out reminders.

Cons

It was a bit hard to figure out at first, but now it’s better. There’s also no mobile option. I was able to use my phone at first, but then it stopped letting me do that.

Pros

The user experience for agents is great, very streamlined. The smooth integration with Nationbuilder is essential for us. Additionally the built in tools like automated/manual texts and prerecorded voicemail are very handy, and it's helpful as an admin to be able to export detailed CSVs and see what went down.

Cons

The fact that the page refreshes every time you add a new question or event, or reorder them. It makes the process of setting up a new campaign arduous and as an admin it's a headache. Also the fact that you need to go through every single edit page to save changes. Making cloning and editing previous campaigns easier would be great.

Pros

It is easy to use and easy to train others to use.

Cons

When editing a script, the pop up window is very small. It would be nice to be able to make it bigger.

Pros

It's an easy way to inform our community of delays or cancellations.

Cons

It takes quite awhile (at 60 calls a minute) to call everyone.

Pros

The integration feature with NationBuilder makes it a super easy and convenient platform for us

Cons

We often face issues if any of our users use anything other than Google Chrome

Pros

It was mostly intuitive and easy to go to the next call.

Cons

Apparently, it doesn't work with Microsoft Edge. Most people use Chrome, but it should be acknowledged especially before you get on to use it for the first time.

Pros

CallHub's interface is more user-friendly and straightforward than other platforms I've used. Tech support is fast and helpful. I really enjoy using CallHub.

Cons

It's really hard for me to think of anything. Whatever problems I have had -- they have been about 90% error on my part, at least. Rarely a CallHub glitch. Regardless of what caused an issue, I always get super fast and helpful tech support.

Pros

Very cool AI features and agent QC features!

Cons

Time zones are tricky as their team is all over the place!

Alternatives Considered

Reasons for Choosing CallHub

Switched From

Reasons for Switching to CallHub

Pros

It is very easy to set up and user friendly and great costumer support.

Cons

I don't believe I've disliked something about callhub but it could be nice to have integrated forms for creating surveys and events.

Pros

So far support staff have been very helpful and timely with their responses, I'm not always at my computer to zoom so detailed emails is appreciated.

Cons

Attaching media files and website links are most likely to be filtered. Need a solution for those that don't want customers to have 3-5 different 10DLC numbers for them. If that means buying a registered number specifically for campaigning so files attached don't disrupt the service and you can maintain 100% deliverables.

Pros

IVR, our sales team gets 100 leads a day, so we get a feature where customers can call us back.

Cons

I think it is a little expensive. Maybe in future if we find a better company we might switch.

Pros

Their customer service agents are very explanatory and guide well.

Cons

Nothing, I think they are doing a good job.

Alternatives Considered

Reasons for Switching to CallHub

Pros

It is easy to operate and allows multiple campaigns to be running in conjunction. Call Hub responds to help requests in a timely manner.

Cons

Calling numbers appear as spam and this cannot be removed in Australia. Call Hub is set up more for an American context.

Pros

It is extremely user friendly and simple to explain to novice users. The cost is negligible to boot.

Cons

I think CallHub is an excellent service and I do not have any complaints.

Pros

Easy to use and easy to set up a campaign.

Cons

Nothing really, it’s easy for myself and my team to use.

Pros

So intuitive and easy to use. Makes calling and texting effortless.

Cons

A bit of a learning curve but not much. Nothing to dislike.

Pros

The affordability and the ease and user friendly interface of the app

Cons

I think they can make the app look a bit better with better fonts, more pretty and attractive colors. It looks a bit bland

Pros

the voice call centre which we use the most. user friendly.

Cons

the text broadcast tool is a bit difficult to use.

Pros

ease of use and set up.
I've had a very positive experience with your support staff. There are great. They are friendly and quick to respond with great follow up. Cant ask for any better in that department.

Cons

dialer picks up a lot of answering machines even when you tell it to hang up. I spoke with support and its normal.
Also it seems expensive, it cost me 25 dollars to call 500 numbers.
I think I'm going to have to look for a flat rate monthly dialer service.

Pros

Call hub is a wonderful calling tool for salespeople like me

Cons

It needs ready help bubble feature to guide through process for any set during the application use

Pros

The great UI! So far it is really intuitive.

Cons

Nothing yet! I thought reusing campaigns would be difficult but it was not!

Pros

This program covers all the features for our basic needs when it comes to customer's needs in the utility department.

Cons

Very seldom, we will experiences an anomaly when 120 calls couldn't launch. Also, a few occasion this was user error which customer service has gone over and beyond to satisfier the needs of our service.

Alternatives Considered

Reasons for Switching to CallHub

Pros

I like the intuitive nature of the platform, as well as the dynamic suite of services that you can offer from it.

Cons

The cost of adding team members to your account is a little pricey.

Alternatives Considered

Reasons for Choosing CallHub

Switched From

Reasons for Switching to CallHub

Pros

easy to use, simple for admin and agents
no need to pay monthly fee per agent
spamshield

Cons

poor logic--many aspects make no sense such as someone texting to the callerid # they see and my agents will never see those inbound text messages. Many aspects like that which make no sense and undermine effectiveness of our call center campaigns
Cost is too high

Alternatives Considered

Reasons for Switching to CallHub

Pros

I was not given access long enough to determine benefits of the service.

Cons

Vendor banned me from the site. The reason provided was that I ran for state office as a republican.

Pros

I like that my team of staff and volunteers can easily make lots of calls to our constituents. We try to call through everyone we can twice a year.

Cons

When we first started using it they didnt have an app for phones or iphones. But they do have that functionality now.

Pros

Saved so much time for us calling to say the same thing over and over

Cons

It deleted our call recordings once before but we just had to re-add them

Pros

great interface, pretty user friendly. LOTS of applications you could run an entire organizing operation out of it. very cool

Cons

Takes too long to autosend messages, only 45 mms per minute. Good for small elections but not good for congressional, countywide or statewide.

Pros

I lost 2 days of work, I didn't like any of them

Cons

There is no problem while signing up and making payment. You create a campaign and you get the message (Each account has a total limit of 60 calls/min for all the running campaigns click here for more details or contact support.), you cannot send, it asks you for payments that are not in your account again. Also For calls, they charge money on a minute basis rather than a second basis. This is an impossible mistake. For example, a customer opened the call, hung up the call in the first 5 seconds and demands a fee for 1 minute from you. It is impossible to get an answer from the support. I definitely do not recommend it, it is a money trap.

Pros

its really to manage and learn. Very straight forward.

Cons

that workflows can not be edited once published

Pros

contact phone number kill list + rented number

Cons

not having a template script to add onto a new campaign

Pros

The comcept of the program & ability to have credits refunded

Cons

Previously i could chat with live agents, i hate how that is no longer an option

Pros

Accessibility. Ease of access. Ability to import lists.

Cons

Long process to create campaign, wish there was a number to contact for help.

Pros

Great integrations and support is very responsive.

Cons

Not as cost effective as other competitors.

Pros

Easy to use, affordable, agile, no issues deploying at scale

Cons

I needed more sophisticated performance analytics for campaigns and canvassers such as a live dashboard

Pros

Very user friendly for agents - easy to set up campaigns for admins and managers

Cons

Campaigns don’t save as drafts, making it difficult to leave a page and come back

Alternatives Considered

Reasons for Switching to CallHub

Pros

The app is quite straightforward, so to summarise: Ease of use and good support.

Cons

The phone ringer icon is silent! I'd like it to ring so I am assured that the call is in progress.

Pros

I have tested many voice broadcast tools in the market but nothing compares to CallHub. It does exactly what our business needs and the platform is easy to use.

Cons

The reporting and analytics could be better. It would be great to see who exactly didn't get the voice broadcast more clearly and how long recipients heard the voice broadcast.

Pros

It sends the texts much more quickly than other apps.

Cons

The reporting is god-awful. It's hard to tell what's happening with your texts.

Pros

It's easy to setup and the pricing was very good compared to other options. I love not having to dial numbers or leave voicemails and get through my lists a LOT faster!

Cons

You can't use your own number to text, and notes don't transfer to NGP.

Pros

Appreciate the customer service and troubleshooting through issues in a timely manner.

Cons

The relational organizing tools needs some updates.

Pros

Simple enough to use interface, customizations on music, ability to add giant swaths of numbers and get through them effortlessly.

Cons

A bit glitchy here and there, calls disconnecting or audio being very quiet. Also the process of creating a new campaign and adding members is very tedious - wish it was easier.

Pros

Efficient way to conduct work and reach goals.

Cons

Connectivity issues and app/website issues. It consistently kicks people out of the website.

Alternatives Considered

Reasons for Choosing CallHub

Switched From

Reasons for Switching to CallHub

Pros

I like how Callhub guides you through different campaigns. It makes it easy to distinguish what sort method to use, and for what purpose.

Cons

Some aspects I would like to see improved is having a bit more explanation on certain fields, such as an info tab or a brief description on certain headings.

Pros

I love the fact that it just keeps you going with your calls and it keeps real good track of all the calls you make the calls they answer or don’t answer.

Cons

I don’t like that it doesn’t ring soo that makes it a little confusing.

Pros

Easy to use, easy to start & stop making calls, scripts & menus

Cons

Had some issues at first but I think it was something on my end not ch’s fault