ARI

Pros

Keeps getting better. Meets the needs of a professional shop.

Cons

I suggest updates or new items but never see them or get a response.
Customers have difficulty locating how to pay online from Invoices.

Alternatives Considered

Reasons for Switching to ARI

Pros

Easy to use. Excellent look up on vehicles. Easy to send invoices and record payments. Helps track profit and loss . Easy to create p.os

Cons

I love the software. I love how they listen when you recommend changes to benfit the app. Getting help is super easy. Its very affordable and you get everything you need

Alternatives Considered

Reasons for Choosing ARI

Switched From

Reasons for Switching to ARI

Pros

how everything is just a click away and how easy it is to teach an employee how to navigate it

Cons

when trying to access [sensitive content hidden] i have to redo the vehicle selection like 4 to 5 times other that no complaints here

Pros

Its affordable and gets the job done adequatly.

Cons

Its very buggy. At least the repeating payments and invoice entries seems to have been fixed. However the scheduler is confusing because you cant assign tasks to different technicians or change the color for appointments so it is very difficult to use. The invoice tempkates became very difficult to edit when they used to be easy. I need to be able to add regular fees, before taxes and they need to be totled by my choice not "other" no one is happy seeing "other" on an invoice. There needs to be a way to add a customer paid fee to the pay online option. I dont need to sacrifice $100 so a cuatomer can put their $2000 bill on a credit card. I need to be able to pass that cost on to the consumer. Also when Im in invoices and I ipen one and go back to the list, it should take me to where I was not back to invoice #1 every time.

Pros

Easy to use, lots of features, there is something for eceryone in the program. They have now linked the software with repair software 😀

Cons

Nothing, everything since day 1 has worked great. I got this app when it was just an app the 1st year of realese,to see it grow into the program it is now is spectacular

Pros

ARI is very simple to use, keeps everything nice and organized while bombarding you with options to help your business grow!

Cons

Labor guide integration is confusing as far as the initial set up was concerned

Pros

That it was easy to use and was pretty accurate

Cons

Dont have anything bad to say about it. Was a good app.

Pros

The flexibility and the ease of use in the program is great.

Cons

The cost per month i would have liked to see a better price if you buy a yearly subscription

Pros

Simple to learn and use for a beginner suxh as mys

Cons

The backround buffs and catch up on things when i was rushing

Pros

its the same across all platforms, easy to use and affordable

Cons

pulling reports could be a little better

Pros

I like that it actually works, and I have been able to send invoices and keep track of vehicles.

Cons

I would say it has small glitches sometimes and with certain items fixed like sending email invoices, saving maintenance labor cost better, customer could approve/deny from their end would make it a great system.

Alternatives Considered

Reasons for Switching to ARI

Pros

Easy, friendly, quick communication with the team, valuable updates to the software regularly, product is very easy on the eyes. The team actually takes takes feedback and works to figure things out to grow their product. And it’s not a bunch of nameless faceless peons who seem to be detached leadership. I feel like a real team is behind this from the top down.

Cons

The calendar they have to offer is functional, but I wish there were more to it to make it work better for me. And offered integrations with other calendars.

Pros

On Line payments. Professional looking work order

Cons

Adding parts to inventory then it not tracking correctly

Pros

It is a complete software for managing our shop

Cons

Sometimes it is slow and heavy to load on the web. They could also improve the reports with more filters.

Alternatives Considered

Reasons for Switching to ARI

Pros

The ability to talk to a live body when there is an issue or a question.

Cons

Can't really think of anything for this field. Happy accross the board.

Pros

This software is perfect for small shops.
You can manage customer information, workload, billing, and accounting functions

Cons

I personally havent found any dislikes about this product.

Pros

Affordability at its finest! This software is a great product for start up companies and potentially a great product long term.

Cons

Sometimes the vin scanner tool does not work.

Alternatives Considered

Reasons for Switching to ARI

Pros

Building work orders and tracking from start to finish is awesome

Cons

What i like least about ARI is editing the work orders needing to go to the top right corner and find what i want to edit. These should be small radio buttons right on the work order

Pros

The convenience of keeping track of all parts, vehicles, clients, everything all in one spot

Cons

I haven't found anything yet...every time there is a problem it is fixed almost immediately

Pros

streamlined invoicing process from paper to nice printed copies and cut out repetitive data input

Cons

tax report issues at first were difficult to get the way I liked

Pros

VERY EASY TO USE FOR GOOD PRODUCTIVITY, AND GOOD CONTROL FOR WORKERS

Pros

Complete, easy to use, and the price is great!

Cons

I haven’t found anything at this time. I have only been using it for about a month.

Pros

Its easy to use, I can use it on my office computer and my phone and all the info is shared between both.

Cons

As of now i do not have any complaints with the ARI software.

Pros

This software was very user friendly. I had no issues setting it up or learning to use.

Cons

I can’t say I have anything negative to say about it.

Pros

The appearance of the invoices and how I have the ability to change the way they look for each individual customer.

Cons

I do not like the new format. The detailed view is much easier to use, but it doesn't allow me to set it that way and it stay. I am having to click that option every time I input a new job or new part. Also, the tax reports do not transfer to Excel the way they should. The program will randomly double line items.

Pros

The very best part of ARI is their customer service! Any time we have had an issue or needed more information, we are able to message or email them, and they always respond back within 24 hours (time zone difference)

Cons

We use it between 3 devices, and sometimes it takes it a while to sync the device something was changed on to the other 2 devices.

Pros

Easy to use while being extremely powerful.

Cons

That I can't use appointment scheduling without allowing customers to schedule themselves.

Alternatives Considered

Reasons for Choosing ARI

Switched From

Reasons for Switching to ARI

Pros

Automotive repair invoicing software offers several advantages that enhance efficiency and accuracy in managing a repair shop's financial transactions. It automates the billing process, reducing manual errors and ensuring invoices are generated promptly. This software also helps in organizing customer information, service histories, and parts inventory, making it easier to track and manage every aspect of the repair process. Additionally, it often integrates with accounting systems, simplifying financial record-keeping and reporting. Overall, it's a valuable tool for improving productivity and customer service in automotive repair businesses.

Cons

So far, so good, but one area that could be improved is the complexity of navigating through different sections of the software.

Pros

I love the ease of use ARI provides, it is simple to track customers and write up invoices. They integrate parts tech which is new to me but a wonderful add on. But the biggest key thing that keeps me an ARI user for life is the customer servjce they provide. Customer service is very prompt and they always respond and actually listen and make changes. I lersonally have had things changed that i suggested to there team amd to ny amazement it was there on the next update.

Cons

The old interface i lreffered much mlre to this new one they have but i am sure with time they will work out the kinks. Everyone apparently wanted a new interface i was one of the few that liked the old one a lot.

Pros

What i like most about ARI is the wide selection of choices , you will always find what your looking for .

Cons

What I like least about ARI is taking time to understand fully how to navigate .

Pros

Functionality and price are a clear winner here! No other software does what ARI does on a tablet or mobile device, and no other software does as much in this price range. ARI does it all: invoicing, estimates, labor rates, parts procurement, financing, book keeping, payments, reminders, scheduling, and so much more! The fact that there is an app and there is seamless integration across all devices as well as web based computer access, make it perfect to manage your shop from any where. Customer service that responds within minutes with real solutions.

Cons

As a Mobile mechanic I am sometime in areas with bad signal, an offline mode with limited functionality would be useful for my case use.

Pros

BEST AND LEAST PRICED SOFTWARE EVER, ILL BUY ANYTHING ELSE

Cons

NONE THAT I CAN THINK OF, PRICE IS GREAT SERVICE PERFECT

Pros

Its wide range of capabilities making its flexibility superior!

Cons

At first glance, navigation had given some frustration, yet it took no time to figurevit out!

Pros

Easy to use for both the clients and the team/ employees.
Always updating and getting better
Quick and easy place to do all things needed

Cons

Accounting and areas like that are time consuming but if you have quick books your basically paying for 2 subscriptions that do the same thing but quick books is easier & more convenient

Pros

Easy to use and very user friendly, ARI is the best

Cons

Bank integration in other countries like Namibia can not use

Pros

Streamlines business management in all aspects.

Cons

Has some bugs that need to be fixed to make it more user friendly.

Pros

Its intuitive and simple to use for a small business.

Cons

The obd interface and app os lacking would love to see an elm or j2354 device offered by ARI and more bidirectional and software updating features via obd dongle

Pros

Efficiently keeping track of ordered parts for customer repairs is crucial to make money. Since switching to ARI my profits have increased.

Cons

Could be less simple, I like the ease of use but my previous shop used LightSpeed which had way more options and data points. More Data Points and shop statistics would be nice. A Video series for tips and tricks would be cool, maybe I'm missing a lot of hidden features.

Pros

I like that is cheaper than other apps that are $300 + monthly

Cons

Customer support takes a long time, or what I need is not answered, monthly reports can not be printed and are confusing. You have to continue saving every page that can be annoying or you lose everything.

Alternatives Considered

Reasons for Choosing ARI

Switched From

Reasons for Switching to ARI

Pros

Parts tech built in, ease of use the functionality of being able to Ed parcheck and square and your abilities to have Carfax built in for repair history makes it so much easier to function

Cons

Lack of features. I would love to see the ability to create an estimate inside an open work order.

Alternatives Considered

Reasons for Choosing ARI

Switched From

Pros

I've been using it since early on in the product and it's constantly getting added features, tweaks, and useful content without any increase in price. It's easy to use, easy for customers to access, and all services accurately show up in Carfax now.

Cons

Searching customers by name or address isn't always good, it seems to focus on first name more than anything else.

Pros

The changes that your company has made has been amazing over the years.

Cons

It took some time getting used to but I stuck it with them

Pros

All around an amazing software that helps with our day to day task. But, not only ours, also our customers being that the Client Portal is one of the handiest tools we could ever ask for. It allows for a stop in most of the day to day call ins of customers looking for an update,

Cons

Not really anything we don't like at this time, especially after the latest update.

Pros

I love that I can add all the information I need for each customer's vehicles (& hulls) and go back to that information later! I really enjoy how the Job Cards are set up so I can select a customer & then select whichever vehicle is in for work at the time then add parts & labor in separate sections. I also love that I can integrate the app with QuickBooks!

Cons

My only complaint is that I have to add a year to be able to save a vehicle/hull's information to a customer; sometimes with certain boats & the work that we do it is not necessary to have the year or customers often do not know the year of their boat.

Pros

The constant effort by the creators to make this program more and more useful and efficient.

Cons

Small bugs and inconveniences that I’m sure will work themselves out over time.

Pros

Easy to use doesn’t require a walk through from a professional

Cons

Nothing to say bad about the program. It’s very convenient.

Pros

I like ari because it helps me keep up with my customers and they get a copy of the repairs I do.

Cons

I wish they had more parts vendor like EBAY to look up parts. I am personally talking about Amazon.

Pros

Easy to use and it’s not the old developer systems

Cons

Needs to be able add more venders for parts distribution

Pros

I love the scheduling, the parts tech integration, and the messaging functionality.

Cons

The UI is a little clunky, but we are coming off of Tekmetric

Alternatives Considered

Reasons for Choosing ARI

Switched From

Reasons for Switching to ARI

Pros

The system does take some getting used too but then again what system doesn't, the part I like the most is the ease of seeing what's been paid and what hasn't been paid, also having the added feature to add client notes and service reminders to accounts

Cons

The "clunkyness" of the software, while these are minor they are holding this system back from becoming a high volume shop software, works great with less than 10 employees or by yourself as a shop management