---
description: Review of Cemantica Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Cemantica | Reviews, Pricing & Demos - SoftwareAdvice IE
---

Breadcrumb: [Home](/) > [Customer Journey Mapping Tools](/directory/4004/journey-mapping/software) > [Cemantica](/software/97682/cemantica)

# Cemantica

Canonical: https://www.softwareadvice.ie/software/97682/cemantica

> An innovative customer experience management platform to scale with your business goals. End-to-end customer experience software from strategy to execution. 

Brought to you by CCXP professionals, Cemantica covers the end-to-end CX Program management cycle, moving from journey mapping to journey management. 

The platform integrates and connects with more than 70 business apps to provide instant data ingestion from your customer engagement activities and business analysis using Microsoft Power BI. 

Start with journey mapping as a first step and then manage the outcomes. Whenever you’re ready, connect your VoC data directly in your maps. And finally open the ROI module to calculate the financial impact of your CX projects. 

More than a customer journey mapping tool, with Cemantica you can build solid CX fundamentals and deploy different modules we offer at your own pace as you go and grow. 

Cemantica is also used to support Employee Experience (EX) programs, assisting with mapping and improving the end-to-end employee / organization relationship cycle from onboarding to offboarding.  
Organizations running CX Programs often find that a parallel EX approach is needed, so Cemantica can be used to capture employee feedback related to the customer journey.  
By mapping the Service Blueprint, a holistic view identifies frictions that impact both customers and employees that arise from internal issues (business processes, information systems etc.). 

Features and benefits of using Cemantica:

- Build and share your CX strategy for your CX programs to reflect your brand values and goals from the start 

- Define, develop and personalize your Personas 

- Create, manage and connect Customer Journey Maps to surface frictions, insights and key moments of truth 

- Connect VoC and operational data to continuously enrich your journey maps with real life information 

- Define and prioritize Solutions and Opportunities from your Journey Map insights at each touchpoint 

- Develop and manage your CX Program with easy collaboration on actions and projects arising from your Opportunities and Solutions 

- Use ROI \& Analytics with BI reporting to measure and monitor the financial impact of your CX programs and support alignment with business goals
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Cemantica
- **Location**: Kfar Saba, Israel
- **Founded**: 2016

## Commercial Context

- **Starting Price**: US$24.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: We have 3 different packages
Standard: $24 per user per month
Expert: $59 per user per month
Enterprise: $106 per user per month
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Dutch, English, French, German, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Audience Targeting
- Behavioural Analytics
- Collaboration Tools
- Customer Database
- Customer Experience Management
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Touchpoints
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields

## Integrations (37 total)

- Asana
- CRM\_
- Docusign
- Dropbox Business
- Dynamics 365 Customer Voice
- Eventbrite
- FreshBooks
- Freshdesk
- GitHub
- Gmail
- Google Workspace
- Intercom
- Jira
- Mailchimp
- Marketo Engage

... and 22 more integrations

## Support Options

- Email/Help Desk
- Chat

## Category

- [Customer Journey Mapping Tools](https://www.softwareadvice.ie/directory/4004/journey-mapping/software)

## Related Categories

- [Customer Journey Mapping Tools](https://www.softwareadvice.ie/directory/4004/journey-mapping/software)
- [Customer Experience Software](https://www.softwareadvice.ie/directory/4574/customer-experience/software)

## Alternatives

1. [SurveyMonkey](https://www.softwareadvice.ie/software/157864/surveymonkey) — 4.6/5 (10432 reviews)
2. [Trustpilot](https://www.softwareadvice.ie/software/364802/trustpilot) — 4.5/5 (1202 reviews)
3. [Experience.com](https://www.softwareadvice.ie/software/113604/xmp) — 4.7/5 (89 reviews)
4. [Broadly](https://www.softwareadvice.ie/software/336003/broadly) — 4.8/5 (336 reviews)
5. [Jotform](https://www.softwareadvice.ie/software/433821/jotform) — 4.7/5 (2840 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.ie/software/97682/cemantica)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.softwareadvice.de/software/97682/cemantica> |
| en | <https://www.softwareadvice.com/customer-experience/cemantica-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/97682/cemantica> |
| en-GB | <https://www.softwareadvice.co.uk/software/97682/cemantica> |
| en-IE | <https://www.softwareadvice.ie/software/97682/cemantica> |
| en-NZ | <https://www.softwareadvice.co.nz/software/97682/cemantica> |
| fr | <https://www.softwareadvice.fr/software/97682/cemantica> |

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