--- description: Review of Callbell Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice Ireland. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Callbell | Reviews, Pricing & Demos - SoftwareAdvice IE --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/4569/live-chat/software) > [Callbell](/software/98792/callbell) # Callbell Canonical: https://www.softwareadvice.ie/software/98792/callbell Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/98792/callbell?page=2) > Callbell is a live chat solution that enables businesses of all sizes to create customizable chat widgets and communicate with customers across various messaging applications. Support teams can utilize the platform to engage and resolve customer queries through text messages. Callbell allows enterprises to install custom chat widgets into business websites using WordPress plugin or Google Tag Manager. It lets users track the number of sent, delivered or read messages and analyze response time rates. Additionally, administrators can use the solution to manage permissions and send invites to team members for joining the platform. Callbell facilitates integrations with various third-party platforms including WhatsApp, Messenger, Instagram and Telegram for businesses to streamline communications with customers. The solution is available for free or on monthly subscriptions and support is extended via email, FAQs and live chat. > > Verdict: Rated **4.1/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 7 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Callbell - **Founded**: 2018 ## Commercial Context - **Starting Price**: €12.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: Callbell is available across 3 pricing tiers: Widget, Chat Management, and Enterprise. Pricing starts at €12/user/month and scales with each tier, outlined below: Callbell Widget - Free version is available for one user. Callbell Chat Management - €12/user/month Callbell Enterprise - Contact Callbell directly for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Italian, Portuguese, Spanish - **Available Countries**: France, United States ## Features - API - Autoresponders - Canned Responses - Chat/Messaging - Customisable Branding - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Third-Party Integrations - Transcripts/Chat History ## Integrations (3 total) - Instagram - Meta for Business - Telegram ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.softwareadvice.ie/directory/4569/live-chat/software) ## Alternatives 1. [WhatsApp](https://www.softwareadvice.ie/software/285733/whatsapp) — 4.7/5 (16296 reviews) 2. [Slack](https://www.softwareadvice.ie/software/154669/slack) — 4.7/5 (24046 reviews) 3. [Text Request](https://www.softwareadvice.ie/software/306855/text-request) — 4.6/5 (1193 reviews) 4. [LiveChat](https://www.softwareadvice.ie/software/27068/livechat) — 4.6/5 (1715 reviews) 5. [LiveAgent](https://www.softwareadvice.ie/software/109980/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Great solution for social media integration" — 5.0/5 > **James** | *27 July 2022* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: It has the facility to integrate numerous social networks. Shortcuts with pre-defined phrases make the attendant's life easier, reducing the chance of passing on some incorrect information. The format in which all conversations are made available is something that caught our attention and gained positive points. > > **Cons**: Some conversations just get lost every now and then and accessing past conversation history takes a while to load. It doesn't always happen, but when it does, it's a little uncomfortable. > > We have been using the tool for a long time and it has really helped us to organize the way we communicate with our customers. ----- ### "Callbell es un buena opción" — 4.0/5 > **Diego** | *6 August 2021* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Entre las principales ventajes de Callbell están: la opción de agregar varios números de WhatsApp dentro de la misma plataforma y también otros servicios como Facebook Messenger. > > **Cons**: Entre los contras de Call se puede mencionar la función del multiusuario, por ejemplo, para que 2 agentes estén conectados de manera simultánea dentro del mismo número de WhatsApp ingresado. > > La experiencia en general con Callbell fue buena, aún con sus cosas por mejorar para ser un software multiusuario y es buena alternativa para introducirse al mercado multicanal de atención en las empresas. ----- ### "Callbell - the worst WhatsApp Integration ever" — 2.0/5 > **Amal** | *27 August 2021* | Computer Software | Recommendation rating: 1.0/10 > > **Pros**: Only the fast-to-response support. That's the only strong point of theirs > > **Cons**: The service worked well for the first couple of weeks and then we ran into a wave of different problems like: 1. Large latency in sending the messages 2. Some of the messages weren't delivers to the end user at all 3. When writing to a new contact for the 1st time - the message is sent twice 4. The names of the contact are not syncronized across with the original WhatApp application 5. No ability to send voice messages, files or see if the messages was delivered or read. > > The only reason I gave them 2 stars is becaues the support is really always there and tries hard to cover up all the flaws the service has. But overall experience is disgusting. Not recommended. ----- ### "Callbell recensione" — 4.0/5 > **Chi** | *15 January 2023* | Performing Arts | Recommendation rating: 7.0/10 > > **Pros**: Il software è veloce ed intuitivo, inoltre permette di accedere da vari dispositivi e fornisce in tal modo la possibilità a più utenti di lavorare in contemporanea. I tag e le statistiche giornaliere offrono un quadro panoramico della situazione preciso e puntuale. > > **Cons**: Non ci sono particolari pecche nel sistema, un suggerimento potrebbe essere quello di implementare i criteri di ricerca avanzata per reperire determinate informazioni contenute nelle varie chat. > > Nell’insieme Callbell è un ottimo software, indicato in particolar modo per attività collaborative e di distribuzione del lavoro nel team. ----- ### "callbell un logiciel de gestion de planning" — 4.0/5 > **koffi Évariste** | *6 September 2023* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: callbell un logiciel de gestion de planning en ligne > > **Cons**: callbell n'est pas trop reconnus par le monde > > je les utiliser pour la gestion d'un projet ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.ie/software/98792/callbell?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.ie/software/98792/callbell) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data